SPOTCHECK APRIL WEEK 1

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| By Dannyboy.cubacub

Dannyboy.cubacub

Community Contributor

Quizzes Created: 2 | Total Attempts: 231

Questions: 10 | Attempts: 134 | Updated: Mar 15, 2023

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Questions and Answers

1.

Multiple Choice. Effective 04/18/2016, how much is the deductible for Alcatel One Touch Fierce XL?
- A.
  
  $100
- B.
  
  $50
- C.
  
  $20
- D.
  
  $200
Correct Answer
B. $50

Explanation
ANSWER: b. $50 (resource: http://www.phoneclaim.com/documents/MetroPCS/CurrentAndRedesignDeductibles.pdf)

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2.

True or False. For each phone line on the account that the customer wants to see calling history, the Call Detail feature needs to be added.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. Call detail needs to be added per line if we want to view call logs on each line on the account. (resource: https://www.metrocareagent.com/#/services/561576948bd296ab7a59fa36)

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3.

True or False. For certified pre-owned MPCS devices like the iPhone 5s Gold, 60 minutes of voice usage under Metropromise is not part of the requirement. The device only need to be active for less than 7 days.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. We only consider the 7 days rule for activation, airtime not required. (resource: https://mpowerdev.s3.amazonaws.com/1458651485904.MetroPCS%20Returns%20and%20Exchanges.pdf)

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4.

True or False. MPCS services are bound to be suspended on it’s due date and not the anniversary date.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. MPCS suspend services anytime on the anniversary date.

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5.

Multiple Choice. 4 lines for $100 will soon be offered again in MPCS. When will this promo start?
- A.
  
  July 6, 2016
- B.
  
  April 18, 2016
- C.
  
  April 14, 2016
- D.
  
  July 14, 2016
Correct Answer
C. April 14, 2016

Explanation
The correct answer is April 14, 2016. This date is mentioned as one of the options in the question and is the earliest date listed.

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6.

Multiple Choice. When will the $25 talk and text promo expire?
- A.
  
  04/13/2016
- B.
  
  05/13/2016
- C.
  
  04/15/2016
- D.
  
  05/15/2016
Correct Answer
A. 04/13/2016

Explanation
ANSWER: a. 04/13/2016 (resource: https://mpowerdev.s3.amazonaws.com/1458749441942.MetroPCS%20Training%20Newsletter%20160322.pdf)

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7.

True or False. We can change mdn using mymetro app.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. It will show change mdn as an option but would transfer the call still to CSR to have the change initiated and completed. (resource: https://www.metrocareagent.com/#/services/56707019c55ee8e800b830ed)

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8.

True or False. Rhapsody is one of the apps that Music Unlimited feature supports.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. Rhapsody is a separate feature and its costs $10.

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9.

True or False. The iPhone 5s Gold that MPCS sells is compatible with the Lookout feature for $3/mo.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. Please see list of compatible phones in this link: https://www.metrocareagent.com/#/services/56157e0c8bd296ab7a59fd73

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10.

True or False. Customer currently has $40 plan and usage is at 1GB. Customer will get the full 8GB of data for HOT after upgrading the plan to the $60 plan.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. If say customer had used 1Gb from his old plan, 1Gb would be deducted from his HOT usage once upgraded to $60 plan. (resource: https://community.metropcs.com/message/44697#44697)

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Current Version
Mar 15, 2023

Quiz Edited by
ProProfs Editorial Team
Apr 03, 2016

Quiz Created by
Dannyboy.cubacub

Spotcheck April Week 1

Multiple Choice. Effective 04/18/2016, how much is the deductible for Alcatel One Touch Fierce XL?

True or False. For each phone line on the account that the customer wants to see calling history, the Call Detail feature needs to be added.

True or False. For certified pre-owned MPCS devices like the iPhone 5s Gold, 60 minutes of voice usage under Metropromise is not part of the requirement. The device only need to be active for less than 7 days.

True or False. MPCS services are bound to be suspended on it’s due date and not the anniversary date.

Multiple Choice. 4 lines for $100 will soon be offered again in MPCS. When will this promo start?

Multiple Choice. When will the $25 talk and text promo expire?

True or False. We can change mdn using mymetro app.

True or False. Rhapsody is one of the apps that Music Unlimited feature supports.

True or False. The iPhone 5s Gold that MPCS sells is compatible with the Lookout feature for $3/mo.

True or False. Customer currently has $40 plan and usage is at 1GB. Customer will get the full 8GB of data for HOT after upgrading the plan to the $60 plan.