Spotcheck April Week 1

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| By Dannyboy.cubacub
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Dannyboy.cubacub
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Quizzes Created: 2 | Total Attempts: 231
| Attempts: 134 | Questions: 10 | Updated: Mar 15, 2025
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1. True or False. For each phone line on the account that the customer wants to see calling history, the Call Detail feature needs to be added. 

Explanation

ANSWER: True. Call detail needs to be added per line if we want to view call logs on each line on the account. (resource: https://www.metrocareagent.com/#/services/561576948bd296ab7a59fa36)

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About This Quiz
Spotcheck April Week 1 - Quiz

The 'SPOTCHECK APRIL WEEK 1' quiz tests knowledge on MetroPCS service plans, including deductible costs, call detail requirements, and promotional offers. It assesses understanding of telecommunications business management and compliance with industry standards.

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2. Multiple Choice. When will the $25 talk and text promo expire? 

Explanation

ANSWER: a. 04/13/2016 (resource: https://mpowerdev.s3.amazonaws.com/1458749441942.MetroPCS%20Training%20Newsletter%20160322.pdf)

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3. True or False. MPCS services are bound to be suspended on it's due date and not the anniversary date. 

Explanation

ANSWER: False. MPCS suspend services anytime on the anniversary date.

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4. Multiple Choice. 4 lines for $100 will soon be offered again in MPCS. When will this promo start?

Explanation

The correct answer is April 14, 2016. This date is mentioned as one of the options in the question and is the earliest date listed.

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5. True or False. The iPhone 5s Gold that MPCS sells is compatible with the Lookout feature for $3/mo. 

Explanation

ANSWER: True. Please see list of compatible phones in this link: https://www.metrocareagent.com/#/services/56157e0c8bd296ab7a59fd73

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6. Multiple Choice. Effective 04/18/2016, how much is the deductible for Alcatel One Touch Fierce XL? 

Explanation

ANSWER: b. $50 (resource: http://www.phoneclaim.com/documents/MetroPCS/CurrentAndRedesignDeductibles.pdf)

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7. True or False. We can change mdn using mymetro app. 

Explanation

ANSWER: False. It will show change mdn as an option but would transfer the call still to CSR to have the change initiated and completed. (resource: https://www.metrocareagent.com/#/services/56707019c55ee8e800b830ed)

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8. True or False. Customer currently has $40 plan and usage is at 1GB. Customer will get the full 8GB of data for HOT after upgrading the plan to the $60 plan.

Explanation

ANSWER: False. If say customer had used 1Gb from his old plan, 1Gb would be deducted from his HOT usage once upgraded to $60 plan. (resource: https://community.metropcs.com/message/44697#44697)

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9. True or False. For certified pre-owned MPCS devices like the iPhone 5s Gold, 60 minutes of voice usage under Metropromise is not part of the requirement. The device only need to be active for less than 7 days. 

Explanation

ANSWER: True. We only consider the 7 days rule for activation, airtime not required. (resource: https://mpowerdev.s3.amazonaws.com/1458651485904.MetroPCS%20Returns%20and%20Exchanges.pdf)

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10. True or False. Rhapsody is one of the apps that Music Unlimited feature supports.  

Explanation

ANSWER: False. Rhapsody is a separate feature and its costs $10.

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True or False. For each phone line on the account that the customer...
Multiple Choice. When will the $25 talk and text promo expire? 
True or False. MPCS services are bound to be suspended on it's due...
Multiple Choice. 4 lines for $100 will soon be offered again in MPCS....
True or False. The iPhone 5s Gold that MPCS sells is compatible with...
Multiple Choice. Effective 04/18/2016, how much is the deductible for...
True or False. We can change mdn using mymetro app. 
True or False. Customer currently has $40 plan and usage is at 1GB....
True or False. For certified pre-owned MPCS devices like the iPhone 5s...
True or False. Rhapsody is one of the apps that Music Unlimited...
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