Spotcheck April Week 1

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| By Dannyboy.cubacub
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Dannyboy.cubacub
Community Contributor
Quizzes Created: 2 | Total Attempts: 231
| Attempts: 134
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  • 1/10 Questions

    True or False. For each phone line on the account that the customer wants to see calling history, the Call Detail feature needs to be added. 

    • True
    • False
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About This Quiz

The 'SPOTCHECK APRIL WEEK 1' quiz tests knowledge on MetroPCS service plans, including deductible costs, call detail requirements, and promotional offers. It assesses understanding of telecommunications business management and compliance with industry standards.

Spotcheck April Week 1 - Quiz

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  • 2. 

    Multiple Choice. When will the $25 talk and text promo expire? 

    • 04/13/2016

    • 05/13/2016

    • 04/15/2016

    • 05/15/2016

    Correct Answer
    A. 04/13/2016
    Explanation
    ANSWER: a. 04/13/2016 (resource: https://mpowerdev.s3.amazonaws.com/1458749441942.MetroPCS%20Training%20Newsletter%20160322.pdf)

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  • 3. 

    True or False. MPCS services are bound to be suspended on it’s due date and not the anniversary date. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    ANSWER: False. MPCS suspend services anytime on the anniversary date.

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  • 4. 

    Multiple Choice. 4 lines for $100 will soon be offered again in MPCS. When will this promo start?

    • July 6, 2016

    • April 18, 2016

    • April 14, 2016

    • July 14, 2016

    Correct Answer
    A. April 14, 2016
    Explanation
    The correct answer is April 14, 2016. This date is mentioned as one of the options in the question and is the earliest date listed.

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  • 5. 

    True or False. The iPhone 5s Gold that MPCS sells is compatible with the Lookout feature for $3/mo. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. Please see list of compatible phones in this link: https://www.metrocareagent.com/#/services/56157e0c8bd296ab7a59fd73

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  • 6. 

    Multiple Choice. Effective 04/18/2016, how much is the deductible for Alcatel One Touch Fierce XL? 

    • $100

    • $50

    • $20

    • $200

    Correct Answer
    A. $50
    Explanation
    ANSWER: b. $50 (resource: http://www.phoneclaim.com/documents/MetroPCS/CurrentAndRedesignDeductibles.pdf)

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  • 7. 

    True or False. We can change mdn using mymetro app. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    ANSWER: False. It will show change mdn as an option but would transfer the call still to CSR to have the change initiated and completed. (resource: https://www.metrocareagent.com/#/services/56707019c55ee8e800b830ed)

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  • 8. 

    True or False. Customer currently has $40 plan and usage is at 1GB. Customer will get the full 8GB of data for HOT after upgrading the plan to the $60 plan.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    ANSWER: False. If say customer had used 1Gb from his old plan, 1Gb would be deducted from his HOT usage once upgraded to $60 plan. (resource: https://community.metropcs.com/message/44697#44697)

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  • 9. 

    True or False. For certified pre-owned MPCS devices like the iPhone 5s Gold, 60 minutes of voice usage under Metropromise is not part of the requirement. The device only need to be active for less than 7 days. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. We only consider the 7 days rule for activation, airtime not required. (resource: https://mpowerdev.s3.amazonaws.com/1458651485904.MetroPCS%20Returns%20and%20Exchanges.pdf)

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  • 10. 

    True or False. Rhapsody is one of the apps that Music Unlimited feature supports.  

    • True

    • False

    Correct Answer
    A. False
    Explanation
    ANSWER: False. Rhapsody is a separate feature and its costs $10.

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  • Current Version
  • Mar 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 03, 2016
    Quiz Created by
    Dannyboy.cubacub
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