Product Knowledge Test 3
Welcome to your test on product knowledge! Today, we’ll be running you up against a plethora of questions regarding such topics as PC Plus accounts, merging memberships, service requests, combining accounts and more. Good luck!Welcome to your test on product knowledge! Today, we’ll be running you up against a plethora of questions regarding such topics as PC Plus accounts, merging memberships, service requests, combining accounts and more. Good luck!
- 1."I have a PC Plus account registered with my PC Financial MasterCard and I would like the PC Financial Debit card of my wife to be added to my account. Is that possible?"
- A.
Advise member we are unable to combine two PC Financial cards held by two members.
- B.
Ask member to reach a PC Plus representative to provide verbal consent.
- C.
Ask for more information for us to submit a Service Request.
- D.
Attach KA 104 and ask member to add the card.
- 2.Anonymous card means it is already registered in the PC Plus program without a primary accountholder.
- A.
True
- B.
False
- 3.What are the merge types that we are able to submit a Service Request?
- A.
PC Plus - PC Plus (Same Account holder)
- B.
PC Plus - PCF (Same Account holder)
- C.
PC Plus/PCF - PCF (Different Account holders)
- D.
PC Plus - PC Plus (Different Account holders)
- E.
PCF - PCF (Different Account holders)
- 4.In the event that both accounts are PC Plus, the “Survivor” must be the PC Plus account that was opened first. The agent must also ask the member what primary email address to be used after merge.
- A.
True
- B.
False
- 5.Merging memberships can be undone – once completed, the cancelled account can be changed.
- A.
True
- B.
False
- 6."My PC Plus card 2310266644877 is already registered in the PC Plus program and I would like to combine it my wife's PC Plus account." What can you advise the member?
- A.
Attach KA 104 and advise member to ask his wife to add his card.
- B.
Advise member to contact PC Plus through phone to provide verbal consent.
- C.
Create a Service Request to merge both accounts.
- D.
Advise member we are unable to merge two account held by two different members.
- 7.In combining two accounts, the status of the victim and the survivor must be ____.
- 8.The Service Request for PC Plus/PCF - PCF (Same Account holder) must be sent to _____ Service Team.
- 9.What are the information needed for PC Plus - PC Plus (Same Account holder) merge?
- A.
Victim Account ID:
- B.
Victim Account Name:
- C.
Survivor Account ID:
- D.
Survivor Account Name:
- E.
Primary E-mail Address to be used after merge:
- F.
PC Debit Card CIF ID:
- G.
PCMC CIF ID:
- 10.The Service Request for PC Plus - PC Plus and PCF - PC Plus (Same Account holder) must be sent to ______.
- A.
T2EN
- B.
T2SP
- C.
PCBM
- D.
None Of The Above
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