Product Knowledge Test 3

1. In combining two accounts, the status of the victim and the survivor must be ____.

The correct answer is "active, active" because when combining two accounts, both the victim and the survivor accounts need to be active. This means that both accounts are currently in use and have not been deactivated or closed. Combining active accounts ensures that all relevant information and data from both accounts are merged accurately and that the survivor account continues to be accessible and functional.

Explanation

The correct answer is "active, active" because when combining two accounts, both the victim and the survivor accounts need to be active. This means that both accounts are currently in use and have not been deactivated or closed. Combining active accounts ensures that all relevant information and data from both accounts are merged accurately and that the survivor account continues to be accessible and functional.

Submit

2. The Service Request for PC Plus/PCF - PCF (Same Account holder) must be sent to _____ Service Team.

The correct answer is PCBM or pcbm. This is because PCBM is the acronym for the service team that handles the Service Request for PC Plus/PCF - PCF (Same Account holder). The question is asking for the correct service team to which the request should be sent, and PCBM is the appropriate team.

Explanation

The correct answer is PCBM or pcbm. This is because PCBM is the acronym for the service team that handles the Service Request for PC Plus/PCF - PCF (Same Account holder). The question is asking for the correct service team to which the request should be sent, and PCBM is the appropriate team.

Submit

3. What are the information needed for PC Plus - PC Plus (Same Account holder) merge?

Victim Account ID:

Victim Account Name:

Survivor Account ID:

Survivor Account Name:

Primary E-mail Address to be used after merge:

PC Debit Card CIF ID:

PCMC CIF ID:

not-available-via-ai

Explanation

not-available-via-ai

Submit

4. In the event that both accounts are PC Plus, the "Survivor" must be the PC Plus account that was opened first. The agent must also ask the member what primary email address to be used after merge.

True

False

The explanation for the given correct answer is that if both accounts are PC Plus, then the "Survivor" account must be the one that was opened first. This means that in the event of a merge, the older account will be the one that remains active. Additionally, the agent must ask the member which primary email address they would like to use after the merge. Therefore, the statement is true.

Explanation

The explanation for the given correct answer is that if both accounts are PC Plus, then the "Survivor" account must be the one that was opened first. This means that in the event of a merge, the older account will be the one that remains active. Additionally, the agent must ask the member which primary email address they would like to use after the merge. Therefore, the statement is true.

5. Merging memberships can be undone – once completed, the cancelled account can be changed.

True

False

The statement is false because merging memberships cannot be undone. Once the merging process is completed, the cancelled account cannot be changed or reversed.

Explanation

The statement is false because merging memberships cannot be undone. Once the merging process is completed, the cancelled account cannot be changed or reversed.

6. "I have a PC Plus account registered with my PC Financial MasterCard and I would like the PC Financial Debit card of my wife to be added to my account. Is that possible?"

Advise member we are unable to combine two PC Financial cards held by two members.

Ask member to reach a PC Plus representative to provide verbal consent.

Ask for more information for us to submit a Service Request.

Attach KA 104 and ask member to add the card.

The correct answer advises the member that it is not possible to combine two PC Financial cards held by two different members. This means that the member cannot add their wife's PC Financial Debit card to their own account.

Explanation

The correct answer advises the member that it is not possible to combine two PC Financial cards held by two different members. This means that the member cannot add their wife's PC Financial Debit card to their own account.

7. The Service Request for PC Plus - PC Plus and PCF - PC Plus (Same Account holder) must be sent to ______.

T2EN

T2SP

PCBM

None Of The Above

The correct answer is T2EN because T2EN is the appropriate department to handle service requests for PC Plus - PC Plus and PCF - PC Plus accounts held by the same account holder. The other options, T2SP and PCBM, are not relevant to this specific scenario.

Explanation

The correct answer is T2EN because T2EN is the appropriate department to handle service requests for PC Plus - PC Plus and PCF - PC Plus accounts held by the same account holder. The other options, T2SP and PCBM, are not relevant to this specific scenario.

8. Anonymous card means it is already registered in the PC Plus program without a primary accountholder.

True

False

The statement is explaining that an anonymous card is already registered in the PC Plus program without a primary accountholder. However, this statement is incorrect. An anonymous card refers to a card that is not linked to any specific individual or account. It is not registered in the PC Plus program with or without a primary accountholder. Therefore, the correct answer is False.

Explanation

The statement is explaining that an anonymous card is already registered in the PC Plus program without a primary accountholder. However, this statement is incorrect. An anonymous card refers to a card that is not linked to any specific individual or account. It is not registered in the PC Plus program with or without a primary accountholder. Therefore, the correct answer is False.

9. What are the merge types that we are able to submit a Service Request?

PC Plus - PC Plus (Same Account holder)

PC Plus - PCF (Same Account holder)

PC Plus/PCF - PCF (Different Account holders)

PC Plus - PC Plus (Different Account holders)

PCF - PCF (Different Account holders)

The merge types that we are able to submit a Service Request for are PC Plus - PC Plus (Same Account holder) and PC Plus - PCF (Same Account holder). These options allow for merging of accounts with the same account holder, either between two PC Plus accounts or between a PC Plus account and a PCF account. This enables the consolidation of points and benefits for the account holder.

Explanation

The merge types that we are able to submit a Service Request for are PC Plus - PC Plus (Same Account holder) and PC Plus - PCF (Same Account holder). These options allow for merging of accounts with the same account holder, either between two PC Plus accounts or between a PC Plus account and a PCF account. This enables the consolidation of points and benefits for the account holder.

Submit

10. "My PC Plus card 2310266644877 is already registered in the PC Plus program and I would like to combine it my wife's PC Plus account." What can you advise the member?

Attach KA 104 and advise member to ask his wife to add his card.

Advise member to contact PC Plus through phone to provide verbal consent.

Create a Service Request to merge both accounts.

Advise member we are unable to merge two account held by two different members.

The correct answer is to attach KA 104 and advise the member to ask his wife to add his card. This is because the member's card is already registered in the PC Plus program, so the most appropriate solution would be to have the member's wife add his card to her account. This can be done by attaching the necessary form (KA 104) and instructing the member to ask his wife to add his card.

Explanation

The correct answer is to attach KA 104 and advise the member to ask his wife to add his card. This is because the member's card is already registered in the PC Plus program, so the most appropriate solution would be to have the member's wife add his card to her account. This can be done by attaching the necessary form (KA 104) and instructing the member to ask his wife to add his card.