Att Product Knowledge Quiz

15 Questions | Total Attempts: 536

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Product Knowledge Quizzes & Trivia

If you are planning on joining the staff of ATT then you need to know all their products by heart and the policies and rules that each employee is expected to follow. The quiz below is set to help you pass the oncoming interview with ease. Give it a shot!


Questions and Answers
  • 1. 
    Managers can wave the $49 activation fee
    • A. 

      True

    • B. 

      False

  • 2. 
    A manager can waive outstanding balances
    • A. 

      True

    • B. 

      False

  • 3. 
    What package(s) include the higher capacity DVR?
    • A. 

      U200 and above

    • B. 

      U300 & U450

    • C. 

      U450

    • D. 

      All packages

  • 4. 
    We can waive the modem fee on Uverse
    • A. 

      True

    • B. 

      False

  • 5. 
    AT&T promotions always change so I need to make sure I build the urgency on all of my sales and do my best to close it right then and there
    • A. 

      False

    • B. 

      True

  • 6. 
    Where do we start a Directv Sale?
    • A. 

      Satellite Package Options Tab

    • B. 

      Directv Pill

    • C. 

      Cross Sales Tab

    • D. 

      Quick action to create Directv order

  • 7. 
    What packages are the ABSOLUTE last resort options?
    • A. 

      U200 & Elite

    • B. 

      U200 & Pro

    • C. 

      Ufamily & Elite

    • D. 

      Ufamily & Pro

  • 8. 
    What is the cost for each ATT TV after the 1st one?
    • A. 

      $7

    • B. 

      $9

    • C. 

      $8

    • D. 

      $5.99

  • 9. 
    Who can give you permission to use their social?
    • A. 

      Legal Spouse

    • B. 

      Family Member

    • C. 

      Parent/Child

    • D. 

      Only the person who's social it is

  • 10. 
    When applicable, what is AT&T's activation fee for internet services?
    • A. 

      Free

    • B. 

      $99

    • C. 

      $49

    • D. 

      $19.99

  • 11. 
    AT&T requires a phone plan for DSL internet.
    • A. 

      True

    • B. 

      False

  • 12. 
    If applicable, how long is the contract with Uverse?
    • A. 

      1 year

    • B. 

      No contract

    • C. 

      6 Months

    • D. 

      2 Years

  • 13. 
    What is the most important piece of customer information to ensure the order is fulfilled?
    • A. 

      Alternate phone number

    • B. 

      Mobile phone number

    • C. 

      Previous address

    • D. 

      Email address

  • 14. 
    What is the price for the self install on uverse orders?
    • A. 

      $49

    • B. 

      $0

    • C. 

      $99

    • D. 

      $149