Att Product Knowledge Quiz

The correct answer is "Only the person who's social it is." This means that only the individual who owns the social security number can give permission to someone else to use it. No one else, including a spouse, family member, or parent/child, has the authority to grant permission for its use.

The given statement suggests that AT&T promotions frequently change, and therefore, the urgency to close a sale should be emphasized. This implies that it is true that AT&T promotions always change, and it is important to close the sale immediately.

A manager does not have the authority to waive outstanding balances. This decision typically falls under the jurisdiction of the finance department or individuals responsible for accounts receivable. Managers may have the ability to negotiate payment arrangements or offer discounts, but they cannot unilaterally waive the entire outstanding balance.

The statement suggests that the modem fee can be waived on Uverse, but the correct answer is false. This means that the modem fee cannot be waived on Uverse.

Managers cannot waive the $49 activation fee.

The cost for each ATT TV after the 1st one is $9.

The correct answer is the Cross Sales Tab. This is where we start a Directv Sale.

The email address is the most important piece of customer information to ensure the order is fulfilled because it serves as a primary mode of communication between the customer and the seller. It allows for order confirmation, tracking updates, and any necessary correspondence regarding the order. Additionally, the email address can be used for marketing purposes, such as sending promotional offers or requesting feedback on the customer's experience.

AT&T does not require a phone plan for DSL internet. DSL internet can be provided by AT&T without the need for a phone plan. This means that customers can subscribe to DSL internet services without having to also subscribe to a phone plan from AT&T.

The Ufamily & Pro package is the absolute last resort option because it is the last package listed among the options provided.

The higher capacity DVR is included in the U300 and U450 packages.

The contract with Uverse is for a duration of 1 year. This means that when signing up for Uverse services, the customer agrees to a one-year commitment with the provider. During this period, the customer is bound by the terms and conditions of the contract, and terminating the service before the completion of the one year may result in penalties or fees.

AT&T's activation fee for internet services is $49.

The price for self-install on uverse orders is $0. This means that customers are not charged any additional fees for installing the uverse service themselves.