Att Product Knowledge Quiz
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Managers can wave the $49 activation fee
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True
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False
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If you are planning on joining the staff of ATT then you need to know all their products by heart and the policies and rules that each employee is expected to follow. The quiz below is set to help you pass the oncoming interview with ease. Give it a shot!
Quiz Preview
- 2.
Where do we start a Directv Sale?
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Satellite Package Options Tab
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Directv Pill
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Cross Sales Tab
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Quick action to create Directv order
Correct Answer
A. Cross Sales TabExplanation
The correct answer is the Cross Sales Tab. This is where we start a Directv Sale.Rate this question:
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- 3.
What packages are the ABSOLUTE last resort options?
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U200 & Elite
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U200 & Pro
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Ufamily & Elite
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Ufamily & Pro
Correct Answer
A. Ufamily & ProExplanation
The Ufamily & Pro package is the absolute last resort option because it is the last package listed among the options provided.Rate this question:
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- 4.
What is the cost for each ATT TV after the 1st one?
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$7
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$9
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$8
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$5.99
Correct Answer
A. $9Explanation
The cost for each ATT TV after the 1st one is $9.Rate this question:
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- 5.
A manager can waive outstanding balances
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True
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False
Correct Answer
A. FalseExplanation
A manager does not have the authority to waive outstanding balances. This decision typically falls under the jurisdiction of the finance department or individuals responsible for accounts receivable. Managers may have the ability to negotiate payment arrangements or offer discounts, but they cannot unilaterally waive the entire outstanding balance.Rate this question:
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- 6.
What package(s) include the higher capacity DVR?
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U200 and above
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U300 & U450
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U450
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All packages
Correct Answer
A. U300 & U450Explanation
The higher capacity DVR is included in the U300 and U450 packages.Rate this question:
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- 7.
We can waive the modem fee on Uverse
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that the modem fee can be waived on Uverse, but the correct answer is false. This means that the modem fee cannot be waived on Uverse.Rate this question:
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- 8.
Who can give you permission to use their social?
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Legal Spouse
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Family Member
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Parent/Child
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Only the person who's social it is
Correct Answer
A. Only the person who's social it isExplanation
The correct answer is "Only the person who's social it is." This means that only the individual who owns the social security number can give permission to someone else to use it. No one else, including a spouse, family member, or parent/child, has the authority to grant permission for its use.Rate this question:
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- 9.
AT&T promotions always change so I need to make sure I build the urgency on all of my sales and do my best to close it right then and there
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False
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True
Correct Answer
A. TrueExplanation
The given statement suggests that AT&T promotions frequently change, and therefore, the urgency to close a sale should be emphasized. This implies that it is true that AT&T promotions always change, and it is important to close the sale immediately.Rate this question:
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- 10.
When applicable, what is AT&T's activation fee for internet services?
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Free
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$99
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$49
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$19.99
Correct Answer
A. $49Explanation
AT&T's activation fee for internet services is $49.Rate this question:
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- 11.
AT&T requires a phone plan for DSL internet.
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True
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False
Correct Answer
A. FalseExplanation
AT&T does not require a phone plan for DSL internet. DSL internet can be provided by AT&T without the need for a phone plan. This means that customers can subscribe to DSL internet services without having to also subscribe to a phone plan from AT&T.Rate this question:
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- 12.
If applicable, how long is the contract with Uverse?
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1 year
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No contract
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6 Months
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2 Years
Correct Answer
A. 1 yearExplanation
The contract with Uverse is for a duration of 1 year. This means that when signing up for Uverse services, the customer agrees to a one-year commitment with the provider. During this period, the customer is bound by the terms and conditions of the contract, and terminating the service before the completion of the one year may result in penalties or fees.Rate this question:
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- 13.
What is the most important piece of customer information to ensure the order is fulfilled?
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Alternate phone number
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Mobile phone number
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Previous address
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Email address
Correct Answer
A. Email addressExplanation
The email address is the most important piece of customer information to ensure the order is fulfilled because it serves as a primary mode of communication between the customer and the seller. It allows for order confirmation, tracking updates, and any necessary correspondence regarding the order. Additionally, the email address can be used for marketing purposes, such as sending promotional offers or requesting feedback on the customer's experience.Rate this question:
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- 14.
What is the price for the self install on uverse orders?
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$49
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$0
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$99
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$149
Correct Answer
A. $0Explanation
The price for self-install on uverse orders is $0. This means that customers are not charged any additional fees for installing the uverse service themselves.Rate this question:
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Quiz Review Timeline (Updated): Mar 22, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Aug 21, 2013Quiz Created by
CLEARLINK
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