Product Knowledge Test 1
Expected Knowledge of : iPhone, Watch, Insurnace, APP, Mystery Audits and Apple/3rd Party Accessories
Questions and Answers
- 1.
What is the full name of chip in iPhone 11 Pro Max ?
- A.
A12 Fusion Bionic chip with fourth-generation engine
- B.
A13 Fusion Bionic chip with third- generation neural engine
- C.
A13 Bionic chip with third-generation neural engine
Correct Answer
C. A13 Bionic chip with third-generation neural engineExplanation
The correct answer is A13 Bionic chip with third-generation neural engine. This chip is the processor used in the iPhone 11 Pro Max. It is a powerful chip that provides high-performance and efficient processing capabilities. The third-generation neural engine enhances the device's ability to perform machine learning tasks and other AI-related functions.Rate this question:
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- 2.
Upto how many meter iPhone 7 is water resistant and for how many mints ?
- A.
1 meter for 30 mints
- B.
2 meter for 15 mints
- C.
30 meter for 10 mints
Correct Answer
A. 1 meter for 30 mintsExplanation
The iPhone 7 is water resistant up to a depth of 1 meter for a duration of 30 minutes. This means that it can withstand being submerged in water up to 1 meter deep for a maximum of 30 minutes without being damaged.Rate this question:
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- 3.
Customers can see which way they’re headed with the build-in compass and Maps app on series 3.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because the series 3 Apple Watch does not have a built-in compass. Therefore, customers cannot see which way they're headed with the compass and Maps app on series 3.Rate this question:
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- 4.
How much % watch series 5 speaker is louder than what series 3 ?
- A.
30%
- B.
40%
- C.
50%
Correct Answer
C. 50%Explanation
The Series 5 speaker is 50% louder than the Series 3 speaker. This means that the sound volume of the Series 5 speaker is half again as loud as the Series 3 speaker.Rate this question:
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- 5.
The display on Apple Watch series 5 is over 40% large than the display on series 3.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because the display on Apple Watch series 5 is not over 40% larger than the display on series 3.Rate this question:
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- 6.
What is the HDFC cashback on watch series 4 - 40mm ?
- A.
₹2000
- B.
₹3000
- C.
₹4000
Correct Answer
B. ₹3000Explanation
The HDFC cashback on the Watch Series 4 - 40mm is ₹3000.Rate this question:
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- 7.
How much customer has to pay for availing service for an iPhone under the ACS plan for damages / replacements ?
- A.
₹6,444
- B.
₹7,444
- C.
₹8,444
Correct Answer
C. ₹8,444Explanation
The correct answer is ₹8,444. This suggests that under the ACS plan for damages/replacements, the customer has to pay ₹8,444 for availing service for an iPhone.Rate this question:
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- 8.
How many times service be obtained under claim during Apple care service 2 year plan ?
- A.
1 claim per device within coverage period
- B.
1 claim per year within coverage period
- C.
2 claims per year within coverage period
Correct Answer
B. 1 claim per year within coverage periodExplanation
According to the given information, the service can be obtained under a claim once per year within the coverage period of the Apple care service 2 year plan. This means that a customer can make a claim for service once every year during the two-year plan.Rate this question:
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- 9.
What is the price of Servify protect Apple care services for 2 years for iPhone 11 Pro Max after 20% discount on MRP ?
- A.
₹12,102
- B.
₹15,102
- C.
₹16,102
Correct Answer
B. ₹15,102Explanation
The price of Servify protect Apple care services for 2 years for iPhone 11 Pro Max after a 20% discount on MRP is ₹15,102.Rate this question:
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- 10.
If customer has HDFC credit card, how many time customer can buy Mac under cashback offer ?
- A.
1 time per card per quarter
- B.
3 time per quarter on different cards
- C.
3 time per card per quarter
Correct Answer
C. 3 time per card per quarterExplanation
The correct answer is 3 times per card per quarter. This means that if a customer has an HDFC credit card, they can avail the cashback offer and purchase a Mac three times in a quarter using the same card.Rate this question:
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- 11.
If customer has to buy iPhone 11 Pro Max under Bajaj finance with 16 months EMI, than what % of downpayment customer has to be advance ?
- A.
23%
- B.
33%
- C.
43%
Correct Answer
B. 33%Explanation
The customer has to make a downpayment of 33% in order to buy the iPhone 11 Pro Max under Bajaj finance with 16 months EMI.Rate this question:
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- 12.
How many people can be added in Group FaceTime ?
- A.
Upto 8 People
- B.
Upto 16 People
- C.
Upto 32 People
Correct Answer
C. Upto 32 PeopleExplanation
Group FaceTime allows for up to 32 people to be added. This means that a maximum of 32 individuals can participate in a single FaceTime call at the same time.Rate this question:
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- 13.
What is the battery life for AirPods Pro for listening time on one charge?
- A.
Upto 2.5 Hours
- B.
Upto 4.5 Hours
- C.
Upto 6.5 Hours
Correct Answer
B. Upto 4.5 HoursExplanation
The battery life for AirPods Pro for listening time on one charge is up to 4.5 hours. This means that the AirPods Pro can be used for continuous listening for a maximum of 4.5 hours before needing to be recharged.Rate this question:
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- 14.
Is AirPods with wireless charging case is sweat and water resistant ?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "AirPods with wireless charging case is sweat and water resistant" is false. AirPods with a wireless charging case are not sweat and water resistant. It is important to keep them away from moisture to prevent any damage.Rate this question:
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- 15.
What iP rating iPhone XR has obtain ?
- A.
IP57
- B.
IP67
- C.
IP77
Correct Answer
B. IP67Explanation
The iPhone XR has obtained an IP67 rating. This means that the device is dustproof and can withstand being submerged in up to 1 meter of water for up to 30 minutes.Rate this question:
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- 16.
In order to score 100% in mystery audit, what is the step you need to follow after Staff Greetings ?
- A.
Discover Needs
- B.
Close
- C.
UpSelling
Correct Answer
A. Discover NeedsExplanation
After Staff Greetings, the next step to score 100% in mystery audit is to discover the needs of the customer. This involves actively listening to the customer, asking relevant questions, and understanding their preferences and requirements. By doing so, the staff can provide personalized and efficient service, ensuring customer satisfaction and maximizing the chances of a successful mystery audit.Rate this question:
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- 17.
Which steps comes before Upselling step ?
- A.
Close
- B.
Overcome concerns
- C.
Affordibilty
Correct Answer
B. Overcome concernsExplanation
The step that comes before the Upselling step is "Overcome concerns". This means that before attempting to upsell a product or service to a customer, it is important to address any concerns or objections they may have. By overcoming their concerns, the salesperson can build trust and confidence, making it more likely for the customer to be receptive to the upsell offer.Rate this question:
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- 18.
What is the price of iPhone 11 Pro Max Apple Clear case ?
- A.
₹2,900
- B.
₹3,500
- C.
₹3,900
Correct Answer
B. ₹3,500Explanation
The correct answer is ₹3,500. This is the price of the iPhone 11 Pro Max Apple Clear case.Rate this question:
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- 19.
What is the price of 40mm Product Red Sports LOP Apple Watch band ?
- A.
₹2,900
- B.
₹3,500
- C.
₹3,900
Correct Answer
C. ₹3,900Explanation
The price of the 40mm Product Red Sports LOP Apple Watch band is ₹3,900.Rate this question:
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- 20.
What is the price of Apple wireless charging case of AirPods ?
- A.
₹6,500
- B.
₹7,500
- C.
₹8,500
Correct Answer
B. ₹7,500Explanation
The price of the Apple wireless charging case for AirPods is ₹7,500.Rate this question:
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- 21.
What is the price of Apple Watch magnetic charging cable 2 meter ?
- A.
₹2,900
- B.
₹3,500
- C.
₹3,900
Correct Answer
B. ₹3,500Explanation
The price of the Apple Watch magnetic charging cable 2 meter is ₹3,500.Rate this question:
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- 22.
What is the price of 30W USB -C power adaptor which can be used in fast charging ?
- A.
₹3,500
- B.
₹4,500
- C.
₹5,500
Correct Answer
B. ₹4,500Explanation
The price of the 30W USB-C power adaptor that can be used in fast charging is ₹4,500.Rate this question:
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- 23.
What is the price of Powerbeats Pro Black colour ?
- A.
₹19,900
- B.
₹21,500
- C.
₹23,900
Correct Answer
B. ₹21,500Explanation
The price of Powerbeats Pro in Black color is ₹21,500.Rate this question:
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- 24.
There are 3 cameras in iPhone 11 Pro Max, and name all of them ?
- A.
Extra Wide, Wide and Long Telephoto cameras with night mode
- B.
Wide, Narrow Wide and Telephoto cameras with night mode
- C.
Ultra Wide, Wide and Telephoto cameras with night mode
Correct Answer
C. Ultra Wide, Wide and Telephoto cameras with night modeExplanation
The correct answer is "Ultra Wide, Wide and Telephoto cameras with night mode". This answer accurately identifies the three cameras present in the iPhone 11 Pro Max, which are the Ultra Wide, Wide, and Telephoto cameras. It also mentions that these cameras have night mode capabilities.Rate this question:
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- 25.
How many hours longer battery of iPhone 11 Pro Max last than XS Max ?
- A.
Upto 2 hours
- B.
Upto 5 hours
- C.
Upto 7 Hours
Correct Answer
B. Upto 5 hoursExplanation
The battery of the iPhone 11 Pro Max lasts up to 5 hours longer than the XS Max. This means that the iPhone 11 Pro Max has a better battery life compared to the XS Max, allowing users to use their phone for a longer period of time before needing to recharge.Rate this question:
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- 26.
What are the name of 3 rings in Apple Watch activity app.
- A.
Stand, Breath and Exercise
- B.
Breath, Walk and Move
- C.
Move, Exercise and Stand
Correct Answer
C. Move, Exercise and StandExplanation
The correct answer is Move, Exercise, and Stand. These are the names of the three rings in the Apple Watch activity app. The Move ring tracks the number of calories burned, the Exercise ring monitors the minutes of brisk activity, and the Stand ring encourages users to stand up and move around for at least one minute every hour.Rate this question:
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- 27.
What is the price of A-logic wireless charger ?
- A.
₹2,900
- B.
₹3,500
- C.
₹3,900
Correct Answer
B. ₹3,500Explanation
The price of the A-logic wireless charger is ₹3,500.Rate this question:
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- 28.
If josh wants to go on morning walk, but does not want to carry iPhone, also does not want to miss morning podcast, than what other device will your suggest and will help him to stay connected ?
- A.
IPad mini Cellular with Airpods
- B.
AirPods
- C.
Apple Watch Series 3 with AirPods
Correct Answer
C. Apple Watch Series 3 with AirPodsExplanation
The Apple Watch Series 3 with AirPods would be a suitable device for Josh to stay connected while going on a morning walk. The Apple Watch Series 3 has cellular capabilities, allowing Josh to receive calls, messages, and notifications without needing his iPhone. Additionally, he can pair the Apple Watch with the AirPods to listen to his morning podcast wirelessly. This combination of devices provides convenience and connectivity without the need to carry the iPhone during the walk.Rate this question:
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- 29.
Which is the application name which will help me to work on my phone on one file, and also allow me to start working on the same file from windows PC ?
- A.
Files APP in iCloud Account
- B.
Windows 10 Software
- C.
Continuity APP
Correct Answer
A. Files APP in iCloud AccountExplanation
The correct answer is "Files APP in iCloud Account". This application allows the user to work on one file on their phone and then continue working on the same file from a Windows PC. It provides seamless file synchronization and accessibility across different devices.Rate this question:
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- 30.
What is the % of GST benefit customer will get on iPad ?
- A.
12%
- B.
18%
- C.
28%
Correct Answer
B. 18%Explanation
The customer will receive a 18% GST benefit on the purchase of an iPad. This means that the price of the iPad will be reduced by 18% due to the Goods and Services Tax (GST) benefit.Rate this question:
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- 31.
Upto how many hours talk time does iPhone 11 provide ?
- A.
Upto 15 Hours
- B.
Upto 20 Hours
- C.
Upto 25 Hours
Correct Answer
C. Upto 25 HoursExplanation
The iPhone 11 provides up to 25 hours of talk time. This means that the battery life of the iPhone 11 allows for continuous talk time for a maximum of 25 hours before needing to be recharged.Rate this question:
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- 32.
Home Pod is launched in India, and what is the starting price of it ?
- A.
₹18,900
- B.
₹19,900
- C.
₹20,900
Correct Answer
B. ₹19,900Explanation
The starting price of the Home Pod in India is ₹19,900.Rate this question:
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- 33.
How much free iCloud storage customer will get if they buy iPhone 11 Pro ?
- A.
5 GB
- B.
10 GB
- C.
15 GB
Correct Answer
A. 5 GBExplanation
Customers who purchase an iPhone 11 Pro will receive 5 GB of free iCloud storage.Rate this question:
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- 34.
Name 3 brand of 3Party iPhone covers which will sell from our store ?
- A.
Coco, Bull and Uniq
- B.
Uniq, Gripp and Beasues
- C.
Rock, KAYA and Gripp
Correct Answer
B. Uniq, Gripp and BeasuesExplanation
The correct answer is Uniq, Gripp, and Beasues. The question asks for three brands of 3Party iPhone covers that will be sold in the store. Out of the given options, Uniq, Gripp, and Beasues are the only brands mentioned. Coco, Bull, Rock, KAYA, and Beasues are not mentioned in the options.Rate this question:
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- 35.
Apple TV4K comes in which varients?
- A.
16GB And 32GB
- B.
32GB and 64GB
- C.
64GB and 128GB
Correct Answer
B. 32GB and 64GBExplanation
The Apple TV4K comes in two variants, which are 32GB and 64GB. These variants refer to the storage capacity of the device, allowing users to choose the option that best fits their needs. The 32GB variant provides ample storage for apps, games, and media content, while the 64GB variant offers even more storage space for those who require it.Rate this question:
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- 36.
What is the price of Watch series 5 + celluar gold stain less still Milanese loop 44mm ?
- A.
₹69,900
- B.
₹73,900
- C.
₹79,900
Correct Answer
B. ₹73,900Explanation
The price of the Watch series 5 + cellular gold stainless steel Milanese loop 44mm is ₹73,900.Rate this question:
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- 37.
What will be the insurance derange protection plan price for iPhone 11 , 64GB ?
- A.
₹6,949
- B.
₹7,949
- C.
₹8,949
Correct Answer
B. ₹7,949Explanation
The correct answer is ₹7,949. This is the price for the insurance derange protection plan for the iPhone 11, 64GB.Rate this question:
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- 38.
What is the Damage protection plan price for watch series 5, 44mm GPS ?
- A.
4,500
- B.
₹5,349
- C.
₹6,349
Correct Answer
B. ₹5,349Explanation
The correct answer is ₹5,349. This is the price of the Damage protection plan for the watch series 5, 44mm GPS.Rate this question:
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- 39.
What is the number of latest consumer knowledge currently available on Seeds ?
- A.
Consumer Knowledge 7
- B.
Consumer Knowledge 8
- C.
Consumer Knowledge 9
Correct Answer
B. Consumer Knowledge 8Explanation
Consumer Knowledge 8 is the correct answer because it is the latest number mentioned in the given options. The question is asking for the number of the latest consumer knowledge available on Seeds, and the only option that matches this requirement is Consumer Knowledge 8.Rate this question:
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- 40.
What was the name of last photography challenge in Seeds ?
- A.
Wings with Child
- B.
Child is king
- C.
Born with Wing
Correct Answer
C. Born with WingExplanation
The correct answer is "Born with Wing." This answer suggests that the name of the last photography challenge in Seeds was "Born with Wing."Rate this question:
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