Product Knowledge Test 1

40 Questions | Total Attempts: 16

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Product Knowledge Test 1 - Quiz

Expected Knowledge of : iPhone, Watch, Insurnace, APP, Mystery Audits and Apple/3rd Party Accessories


Questions and Answers
  • 1. 
    What is the full name of chip in iPhone 11 Pro Max  ?
    • A. 

      A12 Fusion Bionic chip with fourth-generation engine

    • B. 

      A13 Fusion Bionic chip with third- generation neural engine

    • C. 

      A13 Bionic chip with third-generation neural engine

  • 2. 
    Upto how many meter iPhone 7 is water resistant and for how many mints ?
    • A. 

      1 meter for 30 mints

    • B. 

      2 meter for 15 mints

    • C. 

      30 meter for 10 mints

  • 3. 
    Customers can see which way they’re headed with the build-in compass and Maps app on series 3.
    • A. 

      True

    • B. 

      False

  • 4. 
    How much % watch series 5 speaker is louder than what series 3 ?
    • A. 

      30%

    • B. 

      40%

    • C. 

      50%

  • 5. 
    The display on Apple Watch series 5 is over 40% large than the display on series 3.
    • A. 

      True

    • B. 

      False

  • 6. 
    What is the HDFC cashback on watch series 4 - 40mm ?
    • A. 

      ₹2000

    • B. 

      ₹3000

    • C. 

      ₹4000

  • 7. 
    How much customer has to pay for availing service for an iPhone under the ACS plan for damages / replacements ?
    • A. 

      ₹6,444

    • B. 

      ₹7,444

    • C. 

      ₹8,444

  • 8. 
    How many times service be obtained under claim during Apple care service 2 year plan ?
    • A. 

      1 claim per device within coverage period

    • B. 

      1 claim per year within coverage period 

    • C. 

      2 claims per year within coverage period

  • 9. 
    What is the price of Servify protect Apple care services for 2 years for iPhone 11 Pro Max after 20% discount on MRP ?
    • A. 

      ₹12,102

    • B. 

      ₹15,102

    • C. 

      ₹16,102

  • 10. 
    If customer has HDFC credit card, how many time customer can buy Mac under cashback offer ?
    • A. 

      1 time per card per quarter

    • B. 

      3 time per quarter on different cards

    • C. 

      3 time per card per quarter

  • 11. 
    If customer has to buy iPhone 11 Pro Max under Bajaj finance with 16 months EMI, than what % of downpayment customer has to be advance ?
    • A. 

      23%

    • B. 

      33%

    • C. 

      43%

  • 12. 
    How many people can be added in Group FaceTime ?
    • A. 

      Upto 8 People

    • B. 

      Upto 16 People

    • C. 

      Upto 32 People

  • 13. 
    What is the battery life for AirPods Pro for listening time on one charge?
    • A. 

      Upto 2.5 Hours

    • B. 

      Upto 4.5 Hours

    • C. 

      Upto 6.5 Hours

  • 14. 
    Is AirPods with wireless charging case is sweat and water resistant ?
    • A. 

      True

    • B. 

      False

  • 15. 
    What iP rating iPhone XR has obtain ?
    • A. 

      IP57

    • B. 

      IP67

    • C. 

      IP77

  • 16. 
    In order to score 100% in mystery audit, what is the step you need to follow after Staff Greetings ?
    • A. 

      Discover Needs

    • B. 

      Close

    • C. 

      UpSelling

  • 17. 
    Which steps comes before Upselling step ?
    • A. 

      Close

    • B. 

      Overcome concerns

    • C. 

      Affordibilty

  • 18. 
    What is the price of iPhone 11 Pro Max Apple Clear case ?
    • A. 

      ₹2,900

    • B. 

      ₹3,500

    • C. 

      ₹3,900

  • 19. 
    What is the price of 40mm Product Red Sports LOP Apple Watch band ?
    • A. 

      ₹2,900

    • B. 

      ₹3,500

    • C. 

      ₹3,900

  • 20. 
    What is the price of Apple wireless charging case of AirPods ?
    • A. 

      ₹6,500

    • B. 

      ₹7,500

    • C. 

      ₹8,500

  • 21. 
    What is the price of Apple Watch magnetic charging cable 2 meter ?
    • A. 

      ₹2,900

    • B. 

      ₹3,500

    • C. 

      ₹3,900

  • 22. 
    What is the price of 30W USB -C power adaptor which can be used in fast charging ?
    • A. 

      ₹3,500

    • B. 

      ₹4,500

    • C. 

      ₹5,500

  • 23. 
    What is the price of Powerbeats Pro Black colour ?
    • A. 

      ₹19,900

    • B. 

      ₹21,500

    • C. 

      ₹23,900

  • 24. 
    There are 3 cameras in iPhone 11 Pro Max, and name all of them ?
    • A. 

      Extra Wide, Wide and Long Telephoto cameras with night mode

    • B. 

      Wide, Narrow Wide and Telephoto cameras with night mode

    • C. 

      Ultra Wide, Wide and Telephoto cameras with night mode

  • 25. 
    How many hours longer battery of iPhone 11 Pro Max last than XS Max ?
    • A. 

      Upto 2 hours

    • B. 

      Upto 5 hours

    • C. 

      Upto 7 Hours

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