Pre-call Planning Workshop Americas May 2011
11 Questions
| Total Attempts: 80
Questions and Answers
- 1.Where did the idea of the Pre-Call enhancements come from?
- A.
STG
- B.
Kimm Franco
- C.
Client Partners
- D.
Gene Hall
- 2.This enhancement now brings all critical data for Pre-call into how many views?
- A.
Three
- B.
One
- C.
Five
- D.
Two
- 3.Within Client Connect, where is the Contact Dashboard located?
- A.
Two doors down, turn left Two doors down, turn left Two doors down, turn left Two doors down, turn left
- B.
At the Account Level
- C.
At the Contact Level
- D.
At the Activity Level
- 4.Within the Contact Dashboard you are not able to drill down into a client’s Key Initiatives or Vendors.
- A.
True
- B.
False
- 5.The Contact Dashboard only displays Open Activities.
- A.
True
- B.
False
- 6.The new Contact Dashboard is:
- A.
A time saver A time saver
- B.
A new way to work more efficiently
- C.
An enhancement driven by your feedback
- D.
All of the above
- 7.How many recent documents will show in the Contact Dashboard?
- A.
Two
- B.
Three
- C.
Ten
- D.
None
- 8.Upcoming or future inquiries are reflected in the Contact Dashboard:
- A.
True
- B.
False
- 9.A contact's event ticket information is currently displayed in the Contact Dashboard (i.e. ticket number and expiration date)
- A.
True
- B.
False
- 10.What should be provided when providing a ticket for Tech Support?
- A.
Entitle the subject line: Client Connect Entitle the subject line: Client Connect
- B.
Screenshot of the issue
- C.
As much detail as possible regarding the issue
- D.
All of the above
- 11.If you have an idea about how to make Client Connect more efficient or user friendly, who do you contact?
- A.
Gene Hall
- B.
Kevin Volpe
- C.
Robin Kranich
- D.
Kimm Franco
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