Know Your Communication - Quiz

A. I maintain eye contact the whole time.

B. I alternate between looking at the person and looking down.

C. I look around the room a good deal of the time.

D. I try to maintain eye contact but look away from time to time.

A. I think it through completely before deciding.

B. I go with my gut instincts.

C. I consider the impact it will have on other people before deciding.

D. I run it by someone whose opinion I respect before deciding.

A. Family photos and sentimental items displayed.

B. Inspirational posters, awards, and art displayed.

C. Graphs and charts displayed.

D. Calendars and project outlines displayed.

I try to help the situation along by focusing on the positive.

I stay calm and try to understand the cause of the conflict.

I try to avoid discussing the issue causing the conflict.

I confront it right away so that it can get resolved as soon as possible.

I keep the conversation focused on the purpose of the call.

I spend a few minutes chatting before getting down to business.

I am in no hurry to get off the phone and don't mind chatting about personal things, the weather, and so on.

I try to keep the conversation as brief as possible.

I ask if I can do anything to help.

I leave him alone because I don't want to intrude on his privacy.

I try to cheer him up and help him to see the bright side.

I feel uncomfortable and hope he gets over it soon.

I sit back and think about what is being said before offering my opinion.

I put all my cards on the table so my opinion is well known.

I express my opinion enthusiastically, but listen to other's ideas as well.

I try to support the ideas of the other people in the meeting.

I am entertaining and often humorous.

I am clear and concise.

I speak relatively quietly.

I am direct, specific, and sometimes loud.

I try to understand and empathize with how she is feeling.

I look for the specific facts pertaining to the situation.

I listen carefully for the main issue so that I can find a solution.

I use my body language and tone of voice to show her that I understand.

I get bored if the person moves too slowly.

I try to be supportive of the speaker, knowing how hard the job is.

I want it to be entertaining as well as informative.

I look for the logic behind what the speaker is saying.

I listen to their point of view first and then express my ideas gently.

I strongly state my opinion so that they know where I stand.

I try to persuade them without being too forceful.

I explain the thinking and logic behind what I am saying.

I don't panic but call ahead to say that I will be a few minutes late.

I feel bad about keeping the other person waiting.

I get very upset and rush to get there as soon as possible.

I apologize profusely once I arrive.

I think I can realistically attain.

I feel are challenging and would be exciting to achieve.

I need to achieve as part of a bigger objective.

Will make me feel good when I achieve them.

I explain the problem in as much detail as possible.

I sometimes exaggerate to make my point.

I try to explain how the problem makes me feel.

I explain how I would like the problem to be solved.

I keep myself busy by making phone calls or working until they arrive.

I assume they were delayed a bit and don't get upset.

I call to make sure that I have the correct information (date, time, and so on).

I get upset that the person is wasting my time.

I make a list of everything I need to do, in what order, by when.

I block out everything else and focus 100 percent on the work I need to do.

I become anxious and have a hard time focusing on my work.

I set a date to get the project done by and go for it.

I tell her to stop it.

I feel hurt but usually don't say anything about it to her.

I ignore her anger and try to focus on the facts of the situation.

I let her know in strong terms that I don't like her behaviour.

I give him a friendly hug.

I greet him but don't shake his hand.

I give him a firm but quick handshake.

I give him an enthusiastic handshake that lasts a few moments.