A. I maintain eye contact the whole time.
B. I alternate between looking at the person and looking down.
C. I look around the room a good deal of the time.
D. I try to maintain eye contact but look away from time to time.
A. I think it through completely before deciding.
B. I go with my gut instincts.
C. I consider the impact it will have on other people before deciding.
D. I run it by someone whose opinion I respect before deciding.
A. Family photos and sentimental items displayed.
B. Inspirational posters, awards, and art displayed.
C. Graphs and charts displayed.
D. Calendars and project outlines displayed.
I try to help the situation along by focusing on the positive.
I stay calm and try to understand the cause of the conflict.
I try to avoid discussing the issue causing the conflict.
I confront it right away so that it can get resolved as soon as possible.
I keep the conversation focused on the purpose of the call.
I spend a few minutes chatting before getting down to business.
I am in no hurry to get off the phone and don't mind chatting about personal things, the weather, and so on.
I try to keep the conversation as brief as possible.
I ask if I can do anything to help.
I leave him alone because I don't want to intrude on his privacy.
I try to cheer him up and help him to see the bright side.
I feel uncomfortable and hope he gets over it soon.
I sit back and think about what is being said before offering my opinion.
I put all my cards on the table so my opinion is well known.
I express my opinion enthusiastically, but listen to other's ideas as well.
I try to support the ideas of the other people in the meeting.
I am entertaining and often humorous.
I am clear and concise.
I speak relatively quietly.
I am direct, specific, and sometimes loud.
I try to understand and empathize with how she is feeling.
I look for the specific facts pertaining to the situation.
I listen carefully for the main issue so that I can find a solution.
I use my body language and tone of voice to show her that I understand.
I get bored if the person moves too slowly.
I try to be supportive of the speaker, knowing how hard the job is.
I want it to be entertaining as well as informative.
I look for the logic behind what the speaker is saying.
I listen to their point of view first and then express my ideas gently.
I strongly state my opinion so that they know where I stand.
I try to persuade them without being too forceful.
I explain the thinking and logic behind what I am saying.
I don't panic but call ahead to say that I will be a few minutes late.
I feel bad about keeping the other person waiting.
I get very upset and rush to get there as soon as possible.
I apologize profusely once I arrive.
I think I can realistically attain.
I feel are challenging and would be exciting to achieve.
I need to achieve as part of a bigger objective.
Will make me feel good when I achieve them.
I explain the problem in as much detail as possible.
I sometimes exaggerate to make my point.
I try to explain how the problem makes me feel.
I explain how I would like the problem to be solved.
I keep myself busy by making phone calls or working until they arrive.
I assume they were delayed a bit and don't get upset.
I call to make sure that I have the correct information (date, time, and so on).
I get upset that the person is wasting my time.
I make a list of everything I need to do, in what order, by when.
I block out everything else and focus 100 percent on the work I need to do.
I become anxious and have a hard time focusing on my work.
I set a date to get the project done by and go for it.
I tell her to stop it.
I feel hurt but usually don't say anything about it to her.
I ignore her anger and try to focus on the facts of the situation.
I let her know in strong terms that I don't like her behaviour.
I give him a friendly hug.
I greet him but don't shake his hand.
I give him a firm but quick handshake.
I give him an enthusiastic handshake that lasts a few moments.