Patient Connect Level One Certification Exam

47 Questions | By Chrissiebrady | Updated: Mar 20, 2022 | Attempts: 69

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Level One written certification exam

Questions and Answers

1.

What are ExpressBill Services?
2.

Describe the value proposition of ExpressBill Services.
3.

Define the steps in the "address cleansing" process and why it is of value to a customer. Define each tool used in the process.
4.

What is Patient Friendly Billing?
5.

Are statement files produced by a single HIS platform "standard" across all customers? Explain.
6.

Define "rules based" processing/mapping and the value it provides. Give examples of rules based options driven by flags within the statement file.
7.

Name three types of recommended data suppressions. Give specific examples and the value proposition of each type.
8.

Give examples of various types of documents that can be provided via ExpressBill Services.
9.

Define NCOA Link and what value it provides?
10.

Define DPV and what value it provides.
11.

Where are the ExpressBill processing facilities located?
12.

What value does Emdeon's CASS certified software provide in the address cleansing process?
13.

What is Return Mail Manager?
14.

Define Return Mail Manager and describe the value proposition.
15.

Why is it important to have both Address Validation on the front-end and Return Mail Manager on the back-end?
16.

What services/products comprise the Emdeon Patient Connect suite?
17.

Name 5 - 6 ways for a provider to take in patient payments.
18.

What is Patient Pay Online?
19.

What is the value proposition of Patient Pay Online?
20.

From where is Patient Pay Online (PPOL) launched?
21.

What forms of payment are accepted via Patient Pay Online?
22.

Describe the value proposition of having Patient Pay Online with ExpressBill.
23.

Can patients make payments that will create credit balances in PPOL?
24.

Can a patient securely communicate with the provider's customer support via the PPOL tool?
25.

Which tabs within PPOL can contain customized provider content and provide a few examples of custom content that may be included in the PPOL tool.