Patient Connect Level One Certification Exam

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Quizzes Created: 1 | Total Attempts: 69
Questions: 47 | Attempts: 69

Patient Connect Level One Certification Exam - Quiz

Level One written certification exam

Questions and Answers
  • 1. 

    What are ExpressBill Services?

  • 2. 

    Describe the value proposition of ExpressBill Services.

  • 3. 

    Define the steps in the "address cleansing" process and why it is of value to a customer.  Define each tool used in the process.

  • 4. 

    What is Patient Friendly Billing?

  • 5. 

    Are statement files produced by a single HIS platform "standard" across all customers?  Explain.

  • 6. 

    Define "rules based" processing/mapping and the value it provides.  Give examples of rules based options driven by flags within the statement file.

  • 7. 

    Name three types of recommended data suppressions.  Give specific examples and the value proposition of each type.

  • 8. 

    Give examples of various types of documents that can be provided via ExpressBill Services.

  • 9. 

    Define NCOA Link and what value it provides?

  • 10. 

    Define DPV and what value it provides.

  • 11. 

    Where are the ExpressBill processing facilities located?

  • 12. 

    What value does Emdeon's CASS certified software provide in the address cleansing process?

  • 13. 

    What is Return Mail Manager?

  • 14. 

    Define Return Mail Manager and describe the value proposition.

  • 15. 

    Why is it important to have both Address Validation on the front-end and Return Mail Manager on the back-end?

  • 16. 

    What services/products comprise the Emdeon Patient Connect suite?

  • 17. 

    Name 5 - 6 ways for a provider to take in patient payments.

  • 18. 

    What is Patient Pay Online?

  • 19. 

    What is the value proposition of Patient Pay Online?

  • 20. 

    From where is Patient Pay Online (PPOL) launched?

  • 21. 

    What forms of payment are accepted via Patient Pay Online?

  • 22. 

    Describe the value proposition of having Patient Pay Online with ExpressBill.

  • 23. 

    Can patients make payments that will create credit balances in PPOL?

  • 24. 

    Can a patient securely communicate with the provider's customer support via the PPOL tool?

  • 25. 

    Which tabs within PPOL can contain customized provider content and provide a few examples of custom content that may be included in the PPOL tool.

  • 26. 

    Where is the information for PPOL hosted?  Who is responsible for maintaining the PPOL tool?  What is required from the provider's Webmaster?

  • 27. 

    Name specific characteristics of the PPOL site's background page that can be customized for the provider.

  • 28. 

    Does a patient have to enroll for an online account in PPOL in order to pay their bill?  Explain.

  • 29. 

    What does it mean to "validate" a patient for an online payment, and why is it recommended?  What data fields are required to "validate" a patient for payment online on PPOL?

  • 30. 

    In PPOL, can patients suppress paper statements and elect to receive statements electronically only?

  • 31. 

    When a payment is made in PPOL, is it reflected in each of the Patient Amount Due, Patient Payment Pending, and Payment History fields in real-time?

  • 32. 

    In PPOL, can patients add other accounts that they are responsible for to their account as long as they have the correct authentication information?

  • 33. 

    If a patient has enrolled for an online account in PPOL, what type of statements can be viewed by the patient?  Recent statements, Previous statements, or both recent and previous statements?

  • 34. 

    In what format does a full patient bill display in PPOL?  In what format does a summary of the patient bill display in PPOL?

  • 35. 

    Is a proactive alert sent to the provider when a patient makes a change to their account in PPOL?

  • 36. 

    What is eCashiering?

  • 37. 

    What is the value proposition of eCashiering?

  • 38. 

    Is our eCashiering solution compatible with ATM cards that require use of a PIN?  Explain.

  • 39. 

    Can payments be accepted in eCashiering for previous balances, current balances, or both?

  • 40. 

    Who is responsible for setting up and changing user permissions in eCashiering?

  • 41. 

    When applying a payment in eCashiering, what is needed to use the "search" field? Is there another option for applying a payment?

  • 42. 

    Will the eCashiering system require payment plans to be calculated manually or automatically?  Explain.

  • 43. 

    How many data elements are included in the custom reporting tool of eCashiering?

  • 44. 

    List the key features of Document Archive.

  • 45. 

    How long are the increments that ExpressBill documents can be stored with Emdeon Document Archive?

  • 46. 

    Describe in detail the two options customers have for merchant processing.  Explain the pros and cons of each option.

  • 47. 

    What is the purpose of a Lockbox?

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  • Current Version
  • Aug 03, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 29, 2010
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