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Stand up and introduce yourself
Stay seated but stop what you are doing to say hello
Stand up and direct the future resident to sit down
Not only introduce yourself but everyone else in the office
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Show them pictures, brochures and confirm all of the information you collected on the phone call before asking any questions
Ask very few questions at this part of the tour and wait to find out what they are looking for while in the modelnd out what they are looking for while in the model
Review the information in a matter of fact style and then discuss features and benefits
Start by discussing the resident activities and take them to the pool area to further discover their needs
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Letting the future resident check out the floor plan before asking questions
Taking control and show them the area that you know is most important to them such as the kitchen
Telling a joke before starting the demonstration
Beginning with square footage and details before asking questions
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Before you leave the model, you have asked if they are ready to make a decision and continue to ask questions
Ask questions to find out if they are close to making a decision such as what do you think?
Suggest you go back to the office and get more information
Suggest they apply online and explain the process
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Yes, it gives me more time to talk to them
Of course, I email, place a follow up phone call and send an invitation to come back in the mail
Only if they want me to
Yes, I provide more information, such as measurements, pictures, etc
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