Are You A Great Leasing Specialist?

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| By Venessa Mitchell
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Venessa Mitchell
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Quizzes Created: 1 | Total Attempts: 85
| Attempts: 85
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  • 1/24 Questions

    How would you follow up with a prospective tenant if they did not lease from you?

    • Call, mail, email
    • Call them at work
    • Call them at home only
    • Fedex an urgent letter for them to lease from you.
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About This Quiz


Are you ready to test your leasing expertise and take your career to the next level? The Great Leasing Specialist Quiz is designed to evaluate your knowledge of essential leasing practices, customer relations, and property management strategies. This quiz will challenge your understanding of key concepts like tenant retention, property marketing, lease agreements, and more.

With a focus on real-world scenarios, the quiz covers everything from handling tenant inquiries to navigating legal issues in property management. It’s the perfect opportunity to gauge your skills, identify areas for improvement, and boost your confidence as a leasing specialist. Get ready to sharpen your knowledge and see how you stack up against the best in the field!

Are You A Great Leasing Specialist? - Quiz

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  • 2. 

    Assuming there is no other tenant in the office, what is the first thing a Leasing Consultant should do when a prospective tenant arrives in the office?

    • Say hello from across the room

    • Stand up, introduce yourself, and shake their hand

    • Finish your email and then greet them

    • Tell them someone will be with them shortly

    Correct Answer
    A. Stand up, introduce yourself, and shake their hand
    Explanation
    When a prospective tenant arrives in the office, the first thing a Leasing Consultant should do is stand up, introduce themselves, and shake their hand. This is a professional and courteous way to welcome the prospective tenant and make them feel valued. It shows that the Leasing Consultant is attentive and ready to assist them.

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  • 3. 

    If a tenant situation escalates and the tenant becomes very angry, you should:

    • Walk away immediately

    • Let the tenant know you will respond to them when they've calmed down

    • Acknowledge their concern and let them know you will do everything you can to remedy the situation, and then speak to your manager

    • Tell the tenant to go speak with your manager

    Correct Answer
    A. Acknowledge their concern and let them know you will do everything you can to remedy the situation, and then speak to your manager
    Explanation
    In a situation where a tenant becomes very angry, it is important to acknowledge their concern and assure them that their issue will be addressed. By letting them know that you are committed to resolving the situation and speaking to your manager about it, you are showing empathy and taking responsibility for finding a solution. This approach can help de-escalate the tenant's anger and demonstrate your willingness to assist them.

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  • 4. 

    Inviting a propective tenant to fill out and sign an application after showing a unit is called:

    • Begging

    • Merchandising

    • Closing

    • Canvassing

    Correct Answer
    A. Closing
    Explanation
    Closing is the correct answer because it refers to the act of finalizing a sale or transaction. In this context, inviting a prospective tenant to fill out and sign an application after showing a unit is considered closing because it is the final step in the process of potentially securing a tenant for the rental property.

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  • 5. 

    A Leasing Consultant's job requires excellent customer service skills, the ability to sell, and the ability to solve problems.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because a Leasing Consultant's job involves interacting with customers and potential tenants, so having excellent customer service skills is important. Additionally, they are responsible for selling and leasing properties, so they need to have the ability to sell. Lastly, they may encounter various issues or problems during the leasing process, so being able to solve problems is necessary for the job.

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  • 6. 

    Eviction refers to:

    • When a landlord sues for possession of his property in order to remove a tenant for non-payment of rent or other reasons

    • When a tenant sues for the right to abandon the premises

    • The day the court decides on an eviction proceeding

    • None of the above

    Correct Answer
    A. When a landlord sues for possession of his property in order to remove a tenant for non-payment of rent or other reasons
    Explanation
    Eviction refers to when a landlord takes legal action to regain possession of their property from a tenant who has failed to pay rent or for other valid reasons. This process involves the landlord filing a lawsuit against the tenant in order to remove them from the property.

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  • 7. 

    It is permissable to advise families with young children to wait until a first floor unit becomes available.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because it is not permissible to advise families with young children to wait until a first-floor unit becomes available. This would be considered discrimination based on familial status, which is prohibited by fair housing laws. It is important to treat all individuals and families equally and provide equal access to housing opportunities, regardless of the floor level.

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  • 8. 

    A property with a "no pets" policy means that visually impaired individuals are not permitted to have guide dogs.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A property with a "no pets" policy does not necessarily mean that visually impaired individuals are not permitted to have guide dogs. While the policy may restrict the presence of pets in general, guide dogs are typically considered as exceptions to this rule due to their role in assisting individuals with disabilities. Therefore, visually impaired individuals are usually allowed to have guide dogs even in properties with a "no pets" policy.

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  • 9. 

    What does a Leasing Consultant need to know before showing a prospective tenant a model apartment home?

    • Local Community Information

    • Competitor Information

    • Size of Apartment Homes and amenities

    • All the Above

    Correct Answer
    A. All the Above
    Explanation
    A Leasing Consultant needs to know all of the above before showing a prospective tenant a model apartment home. Knowing the local community information helps the consultant provide valuable insights about the neighborhood to the tenant. Competitor information allows the consultant to highlight the unique features and advantages of their apartment homes. Additionally, knowing the size of the apartment homes and amenities helps the consultant match the tenant's requirements and preferences with the available options. Having knowledge about all these aspects ensures that the consultant can effectively showcase the model apartment home and address any queries or concerns the tenant may have.

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  • 10. 

    A prospective resident asks you about your current resident profile. They want to know how many persons of a specific religious or cultural background reside in your property. How do you respond?

    • All our residents have met our rental criteria and I am sure you will find many new friends here.

    • We do not have records that have that provide that information.

    • Because of the area, you will find many people of the religious/cultural background you are asking about. However, I do not know exactly how many.

    • I'll have to research that and get back to you.

    Correct Answer
    A. All our residents have met our rental criteria and I am sure you will find many new friends here.
    Explanation
    The correct answer emphasizes that all residents have met the rental criteria, indicating that the property does not discriminate based on religious or cultural background. It also reassures the prospective resident that they will find many new friends, implying a diverse and inclusive community.

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  • 11. 

    Which types of marketing activities would be most effective to promote the property?

    • Phone book

    • Advertising, promotions and publicity

    • Promotions only

    • Advertising only

    Correct Answer
    A. Advertising, promotions and publicity
    Explanation
    Advertising, promotions, and publicity would be the most effective types of marketing activities to promote the property. These three methods work together to create awareness and generate interest in the property. Advertising helps reach a wide audience through various channels such as print, online, and outdoor media. Promotions offer incentives or special offers to attract potential buyers or tenants. Publicity involves getting media coverage and creating buzz around the property through press releases, events, or social media. By combining these three strategies, the property can gain maximum exposure and increase its chances of attracting potential customers.

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  • 12. 

    Which are important questions to ask when qualifying a prospective tenant?

    • The personal preferences of the tenant

    • Which is the most important to the tenant when looking for an apartment home

    • If the rent required is within their budget

    • All the above

    Correct Answer
    A. All the above
    Explanation
    When qualifying a prospective tenant, it is important to ask about their personal preferences, as this will help determine if the property meets their needs and if they will be satisfied living there. Additionally, asking about what is most important to the tenant when looking for an apartment home will provide insight into their priorities and help ensure that the property aligns with their expectations. Lastly, determining if the rent required is within their budget is crucial to ensure that the tenant can afford the rent and will be able to make timely payments. Therefore, all of the above questions are important when qualifying a prospective tenant.

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  • 13. 

    Market Rent is the amount a comparable unit would command in a competitive market.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Market rent refers to the amount of rent that a comparable unit would be able to fetch in a competitive market. It is the prevailing rate that tenants are willing to pay for a similar property in the same location. This rate is determined by factors such as demand, supply, location, amenities, and other market conditions. Therefore, the statement "Market Rent is the amount a comparable unit would command in a competitive market" is true.

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  • 14. 

    Subleasing is the leasing of the premises by a tenant to a third party for part of the tenant's remaining term.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Subleasing refers to the practice of a tenant leasing out their rented premises to another party, known as the subtenant, for a portion of the remaining lease term. This allows the original tenant to partially or fully recoup their rental costs and avoid breaking the lease agreement. The subtenant pays rent to the original tenant, who in turn continues to pay rent to the landlord. Therefore, the statement "Subleasing is the leasing of the premises by a tenant to a third party for part of the tenant's remaining term" is true.

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  • 15. 

    The Federal Fair Housing Law:

    • Forbids discrimination of renting an apartment based on race, color, creed, national origin or gender.

    • Means that anyone that can pay the rent is allowed to be a tenant, even if they are a danger to other tenants.

    • The prospective tenant does not need to sign a lease if they don't want to.

    • All of the above.

    Correct Answer
    A. Forbids discrimination of renting an apartment based on race, color, creed, national origin or gender.
    Explanation
    The correct answer is that the Federal Fair Housing Law forbids discrimination in renting an apartment based on race, color, creed, national origin, or gender. This means that landlords cannot refuse to rent to someone based on these factors. The other options provided in the question are incorrect.

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  • 16. 

    Why is it a good idea to conduct a reference to the prospective tenant's former community?

    • To see if they pay rent promptly

    • To see if they were a good neighbor and overall tenant

    • Both "A" and B"

    • Neither "A" nor "B"

    Correct Answer
    A. Both "A" and B"
    Explanation
    Conducting a reference to the prospective tenant's former community is a good idea because it allows the landlord to gather information about the tenant's rental history and behavior. By checking if they pay rent promptly, the landlord can ensure that the tenant is financially responsible. Additionally, by assessing if they were a good neighbor and overall tenant, the landlord can determine if the tenant is respectful, considerate, and likely to maintain the property well. Therefore, conducting a reference to the former community helps in evaluating both the financial and behavioral aspects of the tenant, making it a comprehensive approach.

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  • 17. 

    "Default" refers to any obligation, including payment of rent, that the tenant fails to perform.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because "default" refers to any obligation that the tenant fails to perform, which includes the payment of rent. In other words, if a tenant fails to pay their rent, it is considered a default. Therefore, the correct answer is true.

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  • 18. 

    Tracking the traffic statistics may help you in evaluating the success of your marketing plan by:

    • Measuring the effectiveness of the Leasing Consultants

    • Enabling the determination of cost per rental

    • Monitoring which media are read by your target market

    • All the above

    Correct Answer
    A. All the above
    Explanation
    Tracking the traffic statistics allows you to measure the effectiveness of your Leasing Consultants by determining how many leads they are generating. It also enables you to calculate the cost per rental by tracking the number of leads that convert into actual rentals. Additionally, monitoring which media are read by your target market helps you evaluate the success of your marketing plan by identifying which channels are generating the most traffic and leads. Therefore, all of the above options are correct as they contribute to evaluating the success of your marketing plan.

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  • 19. 

    What is curb appeal?

    • The manner in which the curb outside the apartment community is maintained

    • How nice the apartment community as a whole is maintained

    • How well the staff are groomed

    • How high the curb is to walk up

    Correct Answer
    A. How nice the apartment community as a whole is maintained
    Explanation
    Curb appeal refers to the attractiveness and overall appearance of the apartment community. It encompasses factors such as the cleanliness, landscaping, and general upkeep of the community. A well-maintained apartment community with good curb appeal is visually appealing and can attract potential tenants or buyers.

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  • 20. 

    Operating policies and procedures must be:

    • Flexible and easy to change

    • Applied consistently, equally and fairly

    • Arbitrary

    • All of the above

    Correct Answer
    A. Applied consistently, equally and fairly
    Explanation
    Operating policies and procedures must be applied consistently, equally, and fairly to ensure fairness and avoid bias or favoritism. This means that the rules and guidelines should be consistently enforced for all individuals or entities involved, without any discrimination or arbitrary decision-making. This approach promotes transparency, accountability, and trust within the organization or system. Flexibility and ease of change are not mentioned as requirements for operating policies and procedures in this context.

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  • 21. 

    Rent Control Laws are the local laws that set upper limits on rental rates.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Rent control laws are indeed local laws that establish a maximum limit on rental rates. These laws are implemented in order to protect tenants from excessive rent increases and to ensure affordable housing options are available in high-demand areas. By setting upper limits on rental rates, rent control laws aim to prevent landlords from taking advantage of the housing market and provide stability for tenants. Therefore, the statement "Rent Control Laws are the local laws that set upper limits on rental rates" is true.

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  • 22. 

    "Arrears" refers to:

    • How late the landlord is in fixing damages in the apartment

    • How late the tenant is in paying their rent

    • Both "A" and "B"

    • Neither "A" nor "B"

    Correct Answer
    A. How late the tenant is in paying their rent
    Explanation
    Arrears refers to the amount of money that is owed and overdue. In the context of the question, it specifically refers to how late the tenant is in paying their rent. It does not refer to the landlord's responsibility in fixing damages or any other scenario. Therefore, the correct answer is "How late the tenant is in paying their rent."

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  • 23. 

    Which of the following is true?

    • A great Leasing specialist does there job and more

    • A great Leasing Specialist always does her job

    • A great Leasing Specialist sees a problem and finds a Manager

    • All of the above

    Correct Answer
    A. A great Leasing specialist does there job and more
    Explanation
    A great Leasing specialist not only performs their job duties efficiently but also goes above and beyond by taking additional responsibilities and tasks. They are proactive in identifying and solving problems rather than relying on others. This answer implies that a great Leasing specialist is dedicated, hardworking, and committed to providing exceptional service.

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  • 24. 

    You return from a tour and you are about to lease to your prospect. A current resident enters your office and asks for assistance. Who do you help first and why?

    • The prospect because a newly signed lease is more important.

    • The current resident because they already live there and are more important.

    • Assess the needs of the current resident and make your decision based on that.

    • None of the above.

    Correct Answer
    A. Assess the needs of the current resident and make your decision based on that.
    Explanation
    The correct answer is to assess the needs of the current resident and make your decision based on that. This is the most fair and considerate approach as it takes into account the specific circumstances and urgency of each individual's situation. By assessing the needs of the current resident, you can determine the level of assistance required and prioritize accordingly. This ensures that both the prospect and the current resident are treated with respect and their needs are addressed appropriately.

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Quiz Review Timeline (Updated): Sep 26, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Sep 26, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 03, 2018
    Quiz Created by
    Venessa Mitchell
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