Are You A Great Leasing Specialist?

If a prospective tenant does not lease from you, the best way to follow up would be to use a combination of methods such as calling, mailing, and emailing. This allows for multiple points of contact and gives the tenant different options to respond or get in touch. Calling them at work may not be appropriate as it could disrupt their work environment, and calling them at home only may not be effective if they are not available during those times. Fedexing an urgent letter may come across as overly aggressive and may not be well-received.

When a prospective tenant arrives in the office, the first thing a Leasing Consultant should do is stand up, introduce themselves, and shake their hand. This is a professional and courteous way to welcome the prospective tenant and make them feel valued. It shows that the Leasing Consultant is attentive and ready to assist them.

In a situation where a tenant becomes very angry, it is important to acknowledge their concern and assure them that their issue will be addressed. By letting them know that you are committed to resolving the situation and speaking to your manager about it, you are showing empathy and taking responsibility for finding a solution. This approach can help de-escalate the tenant's anger and demonstrate your willingness to assist them.

Closing is the correct answer because it refers to the act of finalizing a sale or transaction. In this context, inviting a prospective tenant to fill out and sign an application after showing a unit is considered closing because it is the final step in the process of potentially securing a tenant for the rental property.

The statement is true because a Leasing Consultant's job involves interacting with customers and potential tenants, so having excellent customer service skills is important. Additionally, they are responsible for selling and leasing properties, so they need to have the ability to sell. Lastly, they may encounter various issues or problems during the leasing process, so being able to solve problems is necessary for the job.

Eviction refers to when a landlord takes legal action to regain possession of their property from a tenant who has failed to pay rent or for other valid reasons. This process involves the landlord filing a lawsuit against the tenant in order to remove them from the property.

The statement is false because it is not permissible to advise families with young children to wait until a first-floor unit becomes available. This would be considered discrimination based on familial status, which is prohibited by fair housing laws. It is important to treat all individuals and families equally and provide equal access to housing opportunities, regardless of the floor level.

A property with a "no pets" policy does not necessarily mean that visually impaired individuals are not permitted to have guide dogs. While the policy may restrict the presence of pets in general, guide dogs are typically considered as exceptions to this rule due to their role in assisting individuals with disabilities. Therefore, visually impaired individuals are usually allowed to have guide dogs even in properties with a "no pets" policy.

A Leasing Consultant needs to know all of the above before showing a prospective tenant a model apartment home. Knowing the local community information helps the consultant provide valuable insights about the neighborhood to the tenant. Competitor information allows the consultant to highlight the unique features and advantages of their apartment homes. Additionally, knowing the size of the apartment homes and amenities helps the consultant match the tenant's requirements and preferences with the available options. Having knowledge about all these aspects ensures that the consultant can effectively showcase the model apartment home and address any queries or concerns the tenant may have.

The correct answer emphasizes that all residents have met the rental criteria, indicating that the property does not discriminate based on religious or cultural background. It also reassures the prospective resident that they will find many new friends, implying a diverse and inclusive community.

Advertising, promotions, and publicity would be the most effective types of marketing activities to promote the property. These three methods work together to create awareness and generate interest in the property. Advertising helps reach a wide audience through various channels such as print, online, and outdoor media. Promotions offer incentives or special offers to attract potential buyers or tenants. Publicity involves getting media coverage and creating buzz around the property through press releases, events, or social media. By combining these three strategies, the property can gain maximum exposure and increase its chances of attracting potential customers.

When qualifying a prospective tenant, it is important to ask about their personal preferences, as this will help determine if the property meets their needs and if they will be satisfied living there. Additionally, asking about what is most important to the tenant when looking for an apartment home will provide insight into their priorities and help ensure that the property aligns with their expectations. Lastly, determining if the rent required is within their budget is crucial to ensure that the tenant can afford the rent and will be able to make timely payments. Therefore, all of the above questions are important when qualifying a prospective tenant.

Market rent refers to the amount of rent that a comparable unit would be able to fetch in a competitive market. It is the prevailing rate that tenants are willing to pay for a similar property in the same location. This rate is determined by factors such as demand, supply, location, amenities, and other market conditions. Therefore, the statement "Market Rent is the amount a comparable unit would command in a competitive market" is true.

Subleasing refers to the practice of a tenant leasing out their rented premises to another party, known as the subtenant, for a portion of the remaining lease term. This allows the original tenant to partially or fully recoup their rental costs and avoid breaking the lease agreement. The subtenant pays rent to the original tenant, who in turn continues to pay rent to the landlord. Therefore, the statement "Subleasing is the leasing of the premises by a tenant to a third party for part of the tenant's remaining term" is true.

The correct answer is that the Federal Fair Housing Law forbids discrimination in renting an apartment based on race, color, creed, national origin, or gender. This means that landlords cannot refuse to rent to someone based on these factors. The other options provided in the question are incorrect.

Conducting a reference to the prospective tenant's former community is a good idea because it allows the landlord to gather information about the tenant's rental history and behavior. By checking if they pay rent promptly, the landlord can ensure that the tenant is financially responsible. Additionally, by assessing if they were a good neighbor and overall tenant, the landlord can determine if the tenant is respectful, considerate, and likely to maintain the property well. Therefore, conducting a reference to the former community helps in evaluating both the financial and behavioral aspects of the tenant, making it a comprehensive approach.

The statement is true because "default" refers to any obligation that the tenant fails to perform, which includes the payment of rent. In other words, if a tenant fails to pay their rent, it is considered a default. Therefore, the correct answer is true.

Tracking the traffic statistics allows you to measure the effectiveness of your Leasing Consultants by determining how many leads they are generating. It also enables you to calculate the cost per rental by tracking the number of leads that convert into actual rentals. Additionally, monitoring which media are read by your target market helps you evaluate the success of your marketing plan by identifying which channels are generating the most traffic and leads. Therefore, all of the above options are correct as they contribute to evaluating the success of your marketing plan.

Curb appeal refers to the attractiveness and overall appearance of the apartment community. It encompasses factors such as the cleanliness, landscaping, and general upkeep of the community. A well-maintained apartment community with good curb appeal is visually appealing and can attract potential tenants or buyers.

Operating policies and procedures must be applied consistently, equally, and fairly to ensure fairness and avoid bias or favoritism. This means that the rules and guidelines should be consistently enforced for all individuals or entities involved, without any discrimination or arbitrary decision-making. This approach promotes transparency, accountability, and trust within the organization or system. Flexibility and ease of change are not mentioned as requirements for operating policies and procedures in this context.

Rent control laws are indeed local laws that establish a maximum limit on rental rates. These laws are implemented in order to protect tenants from excessive rent increases and to ensure affordable housing options are available in high-demand areas. By setting upper limits on rental rates, rent control laws aim to prevent landlords from taking advantage of the housing market and provide stability for tenants. Therefore, the statement "Rent Control Laws are the local laws that set upper limits on rental rates" is true.

Arrears refers to the amount of money that is owed and overdue. In the context of the question, it specifically refers to how late the tenant is in paying their rent. It does not refer to the landlord's responsibility in fixing damages or any other scenario. Therefore, the correct answer is "How late the tenant is in paying their rent."

A great Leasing specialist not only performs their job duties efficiently but also goes above and beyond by taking additional responsibilities and tasks. They are proactive in identifying and solving problems rather than relying on others. This answer implies that a great Leasing specialist is dedicated, hardworking, and committed to providing exceptional service.

The correct answer is to assess the needs of the current resident and make your decision based on that. This is the most fair and considerate approach as it takes into account the specific circumstances and urgency of each individual's situation. By assessing the needs of the current resident, you can determine the level of assistance required and prioritize accordingly. This ensures that both the prospect and the current resident are treated with respect and their needs are addressed appropriately.