Leasing Quiz - 20 Multi Choice

20 Questions | Total Attempts: 1671

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Management Quizzes & Trivia

Leasing Quiz - 20 Multi Choice S & S Asset Management, Inc


Questions and Answers
  • 1. 
    It is a good technique to let the prospect fill out the guest card because it puts him or her at ease.
    • A. 

      True

    • B. 

      False

  • 2. 
    When a prospect expresses concern over your rental rates, you should:
    • A. 

      Demonstrate the value of your community and services

    • B. 

      Give him or her a discount or special

    • C. 

      Refer your prospect to another less expensive community in the neighborhood

    • D. 

      Call in your supervisor

  • 3. 
    Price checking refers to:
    • A. 

      A prospect who calls on the phone and asks about your rental rates

    • B. 

      A supervisor pretends to be a prospect to check your knowledge of current rental rates

    • C. 

      Visiting the competition to discover what their rental rates are

    • D. 

      Matching your marketing materials against the rental rates listed in your computer

  • 4. 
    Rental applications should be processed:
    • A. 

      According to move in date

    • B. 

      Not until the apartment is ready fro move in

    • C. 

      On Saturday's

    • D. 

      In accordance with your company policy with your applicant notified ASAP

  • 5. 
    Making the prospect as comfortable as possible is key to your leasing success. A good way to do that is:
    • A. 

      Seat him or her at a seating area rather than at your desk

    • B. 

      Offer refreshments

    • C. 

      Introduce him or her to other staff members or residents

    • D. 

      All of the above

  • 6. 
    If you are unable to convince a prospect to leave a deposit today, try the following:
    • A. 

      Enlist the assistance of another leasing staff member

    • B. 

      Suggest that the apartment he or she is intrested in is very popular and may not be available upon his or her return

    • C. 

      Ask the prospect what he or she is looking for that your community does not provide

    • D. 

      All of the above

  • 7. 
    It is a recommended practice to hand out a summary of application qualifying guidelines, such as income and credit requirements, to each and every prospect.
    • A. 

      True

    • B. 

      False

  • 8. 
    Never give out your rental rates over the telephone.
    • A. 

      True

    • B. 

      False

  • 9. 
    It is a good leasing technique for two staff members to tour a prospect together when:
    • A. 

      Ones feels uncomfortable touring alone

    • B. 

      One is learning from the other

    • C. 

      One to wishes to observe the others leasing technique

    • D. 

      All of the above

  • 10. 
    Do not waste your time showing models to prospects who do not seem serious about renting or who do not need an apartment in the immediate future. Doing so may cause you to be unavailable when a "true" prospect needs your assistance.
    • A. 

      True

    • B. 

      False

  • 11. 
    If it seems that a certain amenity would not appeal to your prospect, such as the fitness room for an elderly prospect, simply skip that part of your tour.
    • A. 

      True

    • B. 

      False

  • 12. 
    It is important to let your prospect know about each and every apartment home that is available for rent, in accordance with Fair Housing laws.
    • A. 

      True

    • B. 

      False

  • 13. 
    When a prospect enters the leasing center, you should:
    • A. 

      Stop what you are doing and stand up

    • B. 

      Greet the prospect with a smile

    • C. 

      Offer your name and a handshake

    • D. 

      All of the above

  • 14. 
    The most important goal of each prospect telephone call is:
    • A. 

      To paint a picture of your community

    • B. 

      To make an appointment with the prospect

    • C. 

      To describe your floor plans in detail

    • D. 

      To get the prospects name and telephone number

  • 15. 
    A positive leasing, application, and move-in experience goes a long way in ensuring that a new resident will be satisfied at your community and renew his or her lease when the time comes.
    • A. 

      True

    • B. 

      False

  • 16. 
    Three key elements of a telephone greeting include all of the following except:
    • A. 

      Your name

    • B. 

      Property Name

    • C. 

      Price Range

    • D. 

      A pleasantry

  • 17. 
    Which of the following is not a suggested follow-up technique:
    • A. 

      Phone call within 24 hours of a visit

    • B. 

      A written note or card within 24 hours of a visit

    • C. 

      A singing telegram sent to the prospects work place

    • D. 

      A short email thanking the prospect for visiting

  • 18. 
    It is your responsibility to ask for a deposit from each and every prospect.
    • A. 

      True

    • B. 

      False

  • 19. 
    When you have no model available to show, the next best alternative is:
    • A. 

      Show an occupied apartment with the residents permission

    • B. 

      Show your own apartment

    • C. 

      Show a vacat apartment that is ready for move-in

    • D. 

      Show an apartment that was vacated earlier today

  • 20. 
    It is better not to ask for a deposit from a prospect on his or her first visit or you risk coming off as too pushy.
    • A. 

      True

    • B. 

      False

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