Oss UK Corporate Exam
Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password.
- 1.What does the OSS UK Corporate Team provide support for?
- A.
Troubleshooting and fixing trading applications.
- B.
Hardware and software installations and support.
- C.
Desk Moves and rollouts of hardware and software.
- D.
All of the above.
- E.
None of the above.
- 2.What is the contact chat channel for the OSS UK Corporate Team?
- A.
USC_OSS_LS_LN
- B.
USC_Corp_GlobalAM_LDN
- C.
TSC_DTS_LdnCorp
- D.
DTS_USC_CorpLdn
- E.
None of the above.
- 3.Do they provide Out of Hours Support?
- A.
Yes.
- B.
No.
- C.
Only on prior arrangement with the business.
- 4.What are the operating hours of the OSS UK Corporate Team (London local Time)?
- A.
6:30 am - 8:00 pm.
- B.
7:00 am - 7:00 pm.
- C.
9:00 am - 5:00 pm.
- D.
None of the above.
- 5.Who do we approach if a ticket needs to be escalated to the OSS UK Corporate Team?
- A.
A USC Deputy.
- B.
A USC Team Leader.
- C.
An OSS Team Leader.
- D.
A) then b), then c).
- 6.What information is MANDATORY in all tickets sent to the OSS UK Corporate Team?
- A.
Workstation ID.
- B.
Customers contact details (phone / desk location).
- C.
Description of the Incident.
- D.
Any troubleshooting that was carried out.
- E.
All of the above.
- 7.If you have deemed that the ticket is Urgent, what should you do?
- A.
Place the word 'Hot Ticket' into the summary of the Incident ticket.
- B.
In the Summary field of the incident, put the word 'Urgent' at the beginning and chat the ticket on the OSS chat channel with Alert.
- C.
Log the ticket as normal with no extra information in the summary, but chat on the OSS channel.
- D.
Advise the customer that we don't escalate incidents.
- 8.Does the OSS UK Corporate Team provide support for Bloomberg and Weytech keyboards?
- A.
No.
- B.
Yes.
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