Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
Workstation ID.
Customers contact details (phone / desk location).
Description of the Incident.
Any troubleshooting that was carried out.
All of the above.
USC_OSS_LS_LN
USC_Corp_GlobalAM_LDN
TSC_DTS_LdnCorp
DTS_USC_CorpLdn
None of the above.
Yes.
No.
Only on prior arrangement with the business.
Troubleshooting and fixing trading applications.
Hardware and software installations and support.
Desk Moves and rollouts of hardware and software.
All of the above.
None of the above.
No.
Yes.
A USC Deputy.
A USC Team Leader.
An OSS Team Leader.
A) then b), then c).
Place the word 'Hot Ticket' into the summary of the Incident ticket.
In the Summary field of the incident, put the word 'Urgent' at the beginning and chat the ticket on the OSS chat channel with Alert.
Log the ticket as normal with no extra information in the summary, but chat on the OSS channel.
Advise the customer that we don't escalate incidents.
Quiz Review Timeline (Updated): Mar 21, 2022 +
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