OSS UK CORPORATE EXAM

1. What are the operating hours of the OSS UK Corporate Team (London local Time)?

6:30 am - 8:00 pm.

7:00 am - 7:00 pm.

9:00 am - 5:00 pm.

None of the above.

2. What information is MANDATORY in all tickets sent to the OSS UK Corporate Team?

Workstation ID.

Customers contact details (phone / desk location).

Description of the Incident.

Any troubleshooting that was carried out.

All of the above.

3. What is the contact chat channel for the OSS UK Corporate Team?

USC_OSS_LS_LN

USC_Corp_GlobalAM_LDN

TSC_DTS_LdnCorp

DTS_USC_CorpLdn

None of the above.

4. Do they provide Out of Hours Support?

Yes.

No.

Only on prior arrangement with the business.

5. What does the OSS UK Corporate Team provide support for?

Troubleshooting and fixing trading applications.

Hardware and software installations and support.

Desk Moves and rollouts of hardware and software.

All of the above.

None of the above.

6. Does the OSS UK Corporate Team provide support for Bloomberg and Weytech keyboards?

No.

Yes.

7. Who do we approach if a ticket needs to be escalated to the OSS UK Corporate Team?

A USC Deputy.

A USC Team Leader.

An OSS Team Leader.

A) then b), then c).

8. If you have deemed that the ticket is Urgent, what should you do?

Place the word 'Hot Ticket' into the summary of the Incident ticket.

Log the ticket as normal with no extra information in the summary, but chat on the OSS channel.

Advise the customer that we don't escalate incidents.

Oss UK Corporate Exam