Oss UK Corporate Exam
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What are the operating hours of the OSS UK Corporate Team (London local Time)?
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6:30 am - 8:00 pm.
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7:00 am - 7:00 pm.
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9:00 am - 5:00 pm.
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None of the above.
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Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
Quiz Preview
- 2.
What information is MANDATORY in all tickets sent to the OSS UK Corporate Team?
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Workstation ID.
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Customers contact details (phone / desk location).
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Description of the Incident.
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Any troubleshooting that was carried out.
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All of the above.
Correct Answer
A. All of the above. -
- 3.
What is the contact chat channel for the OSS UK Corporate Team?
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USC_OSS_LS_LN
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USC_Corp_GlobalAM_LDN
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TSC_DTS_LdnCorp
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DTS_USC_CorpLdn
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None of the above.
Correct Answer
A. None of the above. -
- 4.
Do they provide Out of Hours Support?
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Yes.
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No.
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Only on prior arrangement with the business.
Correct Answer
A. Only on prior arrangement with the business. -
- 5.
What does the OSS UK Corporate Team provide support for?
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Troubleshooting and fixing trading applications.
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Hardware and software installations and support.
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Desk Moves and rollouts of hardware and software.
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All of the above.
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None of the above.
Correct Answer
A. All of the above. -
- 6.
Does the OSS UK Corporate Team provide support for Bloomberg and Weytech keyboards?
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No.
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Yes.
Correct Answer
A. Yes. -
- 7.
Who do we approach if a ticket needs to be escalated to the OSS UK Corporate Team?
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A USC Deputy.
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A USC Team Leader.
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An OSS Team Leader.
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A) then b), then c).
Correct Answer
A. A) then b), then c). -
- 8.
If you have deemed that the ticket is Urgent, what should you do?
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Place the word 'Hot Ticket' into the summary of the Incident ticket.
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In the Summary field of the incident, put the word 'Urgent' at the beginning and chat the ticket on the OSS chat channel with Alert.
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Log the ticket as normal with no extra information in the summary, but chat on the OSS channel.
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Advise the customer that we don't escalate incidents.
Correct Answer
A. Log the ticket as normal with no extra information in the summary, but chat on the OSS channel. -
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Current Version
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Mar 21, 2022Quiz Edited by
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Mar 13, 2009Quiz Created by
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