Oss UK Corporate Exam

8 Questions | Total Attempts: 169

SettingsSettingsSettings
United Kingdom Quizzes & Trivia

Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password.


Questions and Answers
  • 1. 
    What does the OSS UK Corporate Team provide support for?
    • A. 

      Troubleshooting and fixing trading applications.

    • B. 

      Hardware and software installations and support.

    • C. 

      Desk Moves and rollouts of hardware and software.

    • D. 

      All of the above.

    • E. 

      None of the above.

  • 2. 
    What is the contact chat channel for the OSS UK Corporate Team?
    • A. 

      USC_OSS_LS_LN

    • B. 

      USC_Corp_GlobalAM_LDN

    • C. 

      TSC_DTS_LdnCorp

    • D. 

      DTS_USC_CorpLdn

    • E. 

      None of the above.

  • 3. 
    Do they provide Out of Hours Support?
    • A. 

      Yes.

    • B. 

      No.

    • C. 

      Only on prior arrangement with the business.

  • 4. 
    What are the operating hours of the OSS UK Corporate Team (London local Time)?
    • A. 

      6:30 am - 8:00 pm.

    • B. 

      7:00 am - 7:00 pm.

    • C. 

      9:00 am - 5:00 pm.

    • D. 

      None of the above.

  • 5. 
    Who do we approach if a ticket needs to be escalated to the OSS UK Corporate Team?
    • A. 

      A USC Deputy.

    • B. 

      A USC Team Leader.

    • C. 

      An OSS Team Leader.

    • D. 

      A) then b), then c).

  • 6. 
    What information is MANDATORY in all tickets sent to the OSS UK Corporate Team?
    • A. 

      Workstation ID.

    • B. 

      Customers contact details (phone / desk location).

    • C. 

      Description of the Incident.

    • D. 

      Any troubleshooting that was carried out.

    • E. 

      All of the above.

  • 7. 
    If you have deemed that the ticket is Urgent, what should you do?
    • A. 

      Place the word 'Hot Ticket' into the summary of the Incident ticket.

    • B. 

      In the Summary field of the incident, put the word 'Urgent' at the beginning and chat the ticket on the OSS chat channel with Alert.

    • C. 

      Log the ticket as normal with no extra information in the summary, but chat on the OSS channel.

    • D. 

      Advise the customer that we don't escalate incidents.

  • 8. 
    Does the OSS UK Corporate Team provide support for Bloomberg and Weytech keyboards?
    • A. 

      No.

    • B. 

      Yes.

Back to Top Back to top