Change the load destination to mirror the origin.
Change the Commodity to Cancellation.
Change the scheduled delivery time to mirror the scheduled pickup time.
Review the Stops Detail to ensure the delivery arrival time is one minute past the pickup departure time.
Update the unit empty miles to the drivers next point of assignment.
Add a billing note to bill the customer and to pay the driver for the cancellation.
Forward any correspondence regarding the cancellation to Customer Service to have it placed in Onbase.
DON'T SPLIT THE TRIP
Here's an interesting quiz for you.