Offender Counseling

2.

Sorting out mixed feelings is best done, according to the authors, by

Using the exact words of the client.
Paraphrasing feelings clearly, encouraging, and then summarizing.
Noting ambivalent words such as "confusion" and discovering underlying deeper feelings through questioning and reflection of feeling.
Carefully bringing out additional specifics of the client's emotional world.

Correct Answer

A. Noting ambivalent words such as "confusion" and discovering underlying deeper feelings through questioning and reflection of feeling.

Explanation

The authors suggest that the best way to sort out mixed feelings is by noting ambivalent words such as "confusion" and then using questioning and reflection of feeling to discover underlying deeper feelings. This approach allows for a deeper understanding of the client's emotional state and helps to clarify their mixed feelings.

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3.

When the feelings of the client are not fully understandable and seem confused,

It is best to ignore the feeling until you understand fully what the client is saying.
Paraphrase and summarize what you have heard.
Reflect the feelings as you have heard them, but include a check-out for accuracy.
All of the above
None of the above

Correct Answer

A. Reflect the feelings as you have heard them, but include a check-out for accuracy.

Explanation

When the feelings of the client are not fully understandable and seem confused, it is best to reflect the feelings as you have heard them, but include a check-out for accuracy. This means that you should acknowledge and validate the client's emotions, but also make sure that you have understood them correctly by asking for clarification or confirmation. This approach helps in building rapport and understanding with the client while ensuring that you have an accurate understanding of their feelings.

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4.

Feelings are so important in the counseling process that

You should reflect every feeling you observe as it comes along.
You should only reflect those feelings that are directly apparent.
You should avoid reflecting discrepant feelings.
B and c above
None of the above

Correct Answer

A. None of the above

Explanation

The correct answer is none of the above. In the counseling process, it is not necessary to reflect every feeling observed as it comes along. Instead, the counselor should focus on reflecting the client's main or significant feelings. Similarly, it is not necessary to only reflect feelings that are directly apparent, as clients may have underlying or hidden emotions that need to be addressed. Additionally, reflecting discrepant feelings can be beneficial in helping the client explore and understand conflicting emotions. Therefore, the correct approach is to reflect the client's main feelings, whether they are directly apparent or discrepant.

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4

5.

If you should be working in management, reflection of feeling

Is often shortened to a brief acknowledgment of feeling.
Plays itself out exactly the same as it does in counseling.
Is a skill that should be reserved only for the most serious management problems.
All of the above

Correct Answer

A. Is often shortened to a brief acknowledgment of feeling.

Explanation

In management, reflection of feeling is often shortened to a brief acknowledgment of feeling. This means that managers are encouraged to recognize and acknowledge the emotions and feelings expressed by their employees, but they do not necessarily need to engage in in-depth discussions or analysis of those feelings. This approach allows managers to show empathy and understanding without getting too involved in personal or emotional issues. It is a practical and efficient way to address and validate emotions in a professional setting.

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2

6.

The effective salesperson

Wisely ignores the feelings of her or his clients.
Carefully observes the emotions so he or she can optimize sales.
Will note the feelings of clients and may regularly reflect them back.
B and c above
None of the above

Correct Answer

A. Carefully observes the emotions so he or she can optimize sales.

Explanation

The correct answer is "carefully observes the emotions so he or she can optimize sales." This answer suggests that an effective salesperson pays close attention to the emotions of their clients in order to make the best sales decisions. By observing and understanding their clients' emotions, the salesperson can tailor their approach and optimize their sales strategies accordingly. This approach acknowledges the importance of emotional intelligence and its impact on successful sales outcomes.

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2

7.

"I feel really terrible. My folks have divorced. They have moved apart and I don't know where to live." Which would be a reflection of feeling in response to this client?

"You're really confused."
"Really terrible?"
"Sounds like you're really upset and are confused as to what to do next."
"Looks like you have had a bad experience. I can see that it would be tough deciding what to do next."

Correct Answer

A. "Sounds like you're really upset and are confused as to what to do next."

Explanation

The answer "Sounds like you're really upset and are confused as to what to do next" reflects empathy and understanding towards the client's situation. It acknowledges the client's emotions of being upset and confused after their parents' divorce and shows support by recognizing the difficulty in making decisions. This response validates the client's feelings and offers a compassionate understanding of their current state.

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8.

The tense of a reflection of feeling can be important. The authors state that the most immediate and potentially most powerful tense for a reflection of feeling would be

Past tense.
Present tense.
Future tense.
All of the above are equally powerful.

Correct Answer

A. Present tense.

Explanation

The authors suggest that the most immediate and potentially most powerful tense for a reflection of feeling is the present tense. This implies that when a person reflects on their feelings in the present moment, it can have a strong impact. The present tense allows for a direct and immediate connection to the emotions being experienced, making it more powerful compared to past or future tenses.

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9.

The check-out is important because

It provides the client room to clarify things that the interviewer may have missed.
It tends to clarify what the client has been saying.
If the counselor is wrong, the client can come back and restate the issue more clearly.
All of the above

Correct Answer

A. All of the above

Explanation

The check-out is important because it provides the client room to clarify things that the interviewer may have missed. It also tends to clarify what the client has been saying. Additionally, if the counselor is wrong, the client can come back and restate the issue more clearly. Therefore, all of the above reasons make the check-out an important part of the process.

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10.

Nonverbal indications of a client who is deeply emotional may most often include

Rapid breathing, speech hesitations, and facial flushing.
Relaxed body posture concealing deeper feelings.
Focusing on a single topic to the exclusion of all others.
All of the above

Correct Answer

A. Rapid breathing, speech hesitations, and facial flushing.

Explanation

When a client is deeply emotional, their body may exhibit nonverbal indications such as rapid breathing, speech hesitations, and facial flushing. Rapid breathing can be a result of heightened emotions and increased heart rate. Speech hesitations may occur as the client struggles to find the right words to express their intense emotions. Facial flushing, or the reddening of the face, can be a physiological response to emotional arousal. These nonverbal cues can provide valuable insights into the client's emotional state and can help the therapist better understand and address their needs.

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2

Offender Counseling

The goal of reflection of feeling is to

Quiz Preview

Sorting out mixed feelings is best done, according to the authors, by

When the feelings of the client are not fully understandable and seem confused,

Feelings are so important in the counseling process that

If you should be working in management, reflection of feeling

The effective salesperson

"I feel really terrible. My folks have divorced. They have moved apart and I don't know where to live." Which would be a reflection of feeling in response to this client?

The tense of a reflection of feeling can be important. The authors state that the most immediate and potentially most powerful tense for a reflection of feeling would be

The check-out is important because

Nonverbal indications of a client who is deeply emotional may most often include