# Resource Development - 2014 Final

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Cynthia Herpin
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Quizzes Created: 3 | Total Attempts: 335
Questions: 38 | Attempts: 71

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Module 4: OnTrac Rate Increase - 2014
Module 9: Understanding the Competition
Module 7: The Selling Process: Negotiating
Module 11: Networking

• 1.

### 2014 Rate Increase for Sunrise service was overall 3.9% for In- State and 4.9% for Out-of-State.

• A.

True

• B.

False

A. True
Explanation
The statement is true because it states that the rate increase for Sunrise service in 2014 was 3.9% for In-State and 4.9% for Out-of-State. This means that the cost of the Sunrise service increased by these percentages for both in-state and out-of-state customers in 2014.

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• 2.

### 2014 Sunrise Service Letter rate increased to

• A.

A) \$12.95

• B.

B) \$13.25

• C.

C) \$13.95

• D.

D) None of the above

B. B) \$13.25
Explanation
The correct answer is b) \$13.25. This means that the Sunrise Service Letter rate increased to \$13.25 in 2014.

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• 3.

### Sunrise Gold Service increased overall by 4.9%.

• A.

True

• B.

False

A. True
Explanation
The statement is true because it states that the Sunrise Gold Service increased overall by 4.9%. This means that there was a positive growth of 4.9% in the Sunrise Gold Service.

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• 4.

### Sunrise Gold Service Letter rate increased to

• A.

A) \$27.00

• B.

B) \$29.00

• C.

C) \$32.00

• D.

D) None of the above

A. A) \$27.00
Explanation
The correct answer is a) \$27.00. This can be inferred from the statement "Sunrise Gold Service Letter rate increased to." Since the rate increased, it means that it was previously lower than \$27.00. Therefore, the new rate is \$27.00.

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• 5.

### Ground and CalTrac Service increased overall by 4.9%.

• A.

True

• B.

False

B. False
Explanation
Only CalTrac increased by 4.9%. Ground increased 4.5%.

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• 6.

### Palletized Freight rates per pallet or pallet per pound are determined

• A.

A) the same as hundredweight rates

• B.

B) by zoning

• C.

C) did not change from 2013 rates

• D.

D) None of the above

B. B) by zoning
Explanation
Palletized freight rates per pallet or per pound are determined by zoning. Zoning refers to the division of geographical areas into different zones based on factors such as distance, transportation infrastructure, and demand. Each zone has its own rate structure for palletized freight, which takes into account the cost of transportation and other relevant factors. Therefore, the correct answer is b) by zoning.

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• 7.

### 2014 Fuel Surcharge for CalTrac/ Ground and Hundredweight

• A.

A) Did not change and matches UPS chart

• B.

B) Did not change and mactches FedEx chart

• C.

C) Changed but does not match FedEx nor UPS chart

A. A) Did not change and matches UPS chart
Explanation
The correct answer is a) Did not change and matches UPS chart. This means that the fuel surcharge for CalTrac/Ground and Hundredweight in 2014 remained the same as before and it aligns with the fuel surcharge rates provided by UPS.

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• 8.

### Ground and Palletized Freight DIM

• A.

A) had no change

• B.

B) is 194

• C.

C) is 200

• D.

D) a and b

A. A) had no change
Explanation
The correct answer is a) had no change. This means that the Ground and Palletized Freight DIM (dimensional weight) did not change. DIM is a calculation used in the freight industry to determine the billable weight of a shipment based on its size, rather than its actual weight. Since there was no change, it implies that the size or dimensions of the Ground and Palletized Freight did not change, and therefore its billable weight remained the same.

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• 9.

### The accessorial charge for DAS is \$1.95 and for RAS \$1.65.

• A.

True

• B.

False

A. True
Explanation
The statement is true because it states that the accessorial charge for DAS (Delivery Area Surcharge) is \$1.95 and for RAS (Remote Area Surcharge) is \$1.65. This implies that these charges exist and have the specified values.

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• 10.

### CalTrac DIM

• A.

A) had a change to match UPS

• B.

B) had no change

• C.

C) is 194

• D.

E) both b and c

D. E) both b and c
Explanation
no change and is 194

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• 11.

### Sunrise and Sunrise Gold DIM had no change and is 170.

• A.

True

• B.

False

A. True
Explanation
The statement is true because it states that both Sunrise and Sunrise Gold DIM had no change and is 170. This means that the value of both Sunrise and Sunrise Gold DIM remained the same at 170, indicating that there was no change in their values.

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• 12.

### The On Call Pick Up Charge is \$4.95.

• A.

True

• B.

False

B. False
Explanation
\$5.15

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• 13.

### Scheduled Weekly Pick Up fee

• A.

A) was changed to match UPS and FedEx

• B.

B) had no change

• C.

C) was eliminated. OnTrac no longer charges for a scheduled weekly pick up fee.

• D.

D) None of the above.

B. B) had no change
Explanation
The given answer states that the Scheduled Weekly Pick Up fee had no change. This means that there were no modifications made to the fee, indicating that it remains the same as before.

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• 14.

### COD charge is \$.9.50.

• A.

True

• B.

False

A. True
Explanation
The statement "COD charge is \$.9.50" implies that there is a charge of \$9.50 for Cash on Delivery (COD) services. Since the statement is stating a fact, the correct answer is True.

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• 15.

### Declared value is \$0.80.

• A.

True

• B.

False

A. True
Explanation
The explanation for the given correct answer, which is True, is that the declared value is indeed \$0.80.

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• 16.

### There is no charge for Address Correction.

• A.

True

• B.

False

B. False
Explanation
\$10.25

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• 17.

### There is no charge for Adult Signature.

• A.

True

• B.

False

B. False
Explanation
\$3.20

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• 18.

### There is a \$10.25 charge for Missing/Invalid/Incorrect Account number.

• A.

True

• B.

False

B. False
Explanation
No charge.

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• 19.

### Large Package Surcharge is \$35.00

• A.

True

• B.

False

A. True
Explanation
The given statement is true. There is a large package surcharge of \$35.00. This means that if a package is larger than the specified dimensions or weight, an additional fee of \$35.00 will be applied.

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• 20.

### There was no change to the  Saturday Delivery charge in 2014.

• A.

True

• B.

False

A. True
Explanation
In 2014, there was no change to the Saturday Delivery charge. This means that the cost of Saturday Delivery remained the same throughout the entire year.

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• 21.

### UPS announced its 2014 General Rate Increase (GRI)  on January 1, 2014 – effective February 2014.

• A.

True

• B.

False

B. False
Explanation
Announced November 21, 2013 effective December 30, 2013.

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• 22.

### UPS’s GRI for 2014 was 4.9% on average for

• A.

A) Ground

• B.

B) Domestic Air

• C.

C) International Parcels

• D.

D) All of the above

• E.

E) a and b only

D. D) All of the above
Explanation
The correct answer is d) All of the above. This means that UPS's GRI (General Rate Increase) for 2014 was 4.9% on average for all three categories mentioned: Ground, Domestic Air, and International Parcels. This indicates that UPS increased their rates by 4.9% across all these services in 2014.

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• 23.

### FedEx 2014 rate increase was

• A.

A) 4.9 % for its ground category.

• B.

B) FedEx did not have a rate increase 2014

• C.

C) FedEx had a rate increase for international parcels only

• D.

D) None of the above

A. A) 4.9 % for its ground category.
Explanation
In 2014, FedEx implemented a rate increase of 4.9% for its ground category. This means that the shipping costs for ground shipments through FedEx were raised by 4.9% compared to the previous rates. This rate increase did not apply to international parcels or any other category, as indicated by the other options. Therefore, the correct answer is a) 4.9% for its ground category.

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• 24.

### According to Shipware, 2014 UPS rates on ground shipments weighing 6-10 pounds will

• A.

A) not be affected and reamin as in 2013

• B.

B) increase by 7 percent

• C.

C) decrease by 7 percent

• D.

D) None of the above

B. B) increase by 7 percent
Explanation
According to Shipware, the 2014 UPS rates on ground shipments weighing 6-10 pounds will increase by 7 percent.

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• 25.

### 55% of UPS ground shipments weigh between 1-10 pounds.

• A.

True

• B.

False

A. True
Explanation
The statement suggests that a majority of UPS ground shipments fall within the weight range of 1-10 pounds, specifically 55% of them. This implies that a significant portion of the shipments are relatively lightweight. Therefore, the statement is true.

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• 26.

### UPS lighter weight parcels will be hit with higher increases because they

• A.

A) account for most of the carrier's volume density.

• B.

B) were not affected by the rate increase

• C.

C) account for less of the carrier's volume density.

• D.

D) None of the above

A. A) account for most of the carrier's volume density.
Explanation
UPS lighter weight parcels will be hit with higher increases because they account for most of the carrier's volume density. This means that even though these parcels may not weigh a lot, they take up a significant amount of space in the carrier's vehicles. As a result, the carrier needs to allocate more resources to transport these parcels, leading to higher costs. To compensate for this, UPS increases the rates for lighter weight parcels to cover the additional expenses.

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• 27.

### While OnTrac remains competitive, it is our time in transit coupled with fewer fees and lower surcharges that win customers.

• A.

True

• B.

False

A. True
Explanation
The statement suggests that OnTrac is able to attract and retain customers because of its competitive time in transit, as well as its lower fees and surcharges. This implies that these factors are important to customers when choosing a shipping service, making the statement true.

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• 28.

### Reviewing discounts on most commonly used service levels as well as a handful of commonly used accessorial and surcharges is

• A.

A) an essenstial aspect when negotiating and attaining a competitive agreement.

• B.

B) makes no difference when negotiating and attaining a competitive agreement.

• C.

C) is too confusing and should be avoided.

• D.

D) None of the above.

A. A) an essenstial aspect when negotiating and attaining a competitive agreement.
Explanation
Reviewing discounts on commonly used service levels, accessorial charges, and surcharges is essential when negotiating and attaining a competitive agreement. This allows the negotiator to understand the potential cost savings and evaluate the overall competitiveness of the agreement. By analyzing these discounts, the negotiator can ensure that they are getting the best possible pricing and terms for the services they require. Ignoring or avoiding this aspect could lead to missed opportunities for cost savings and a less competitive agreement.

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• 29.

### It is important to remind shippers that when negotiating "knowledge is key".

• A.

True

• B.

False

A. True
Explanation
The statement "knowledge is key" emphasizes the importance of having information and understanding when negotiating. In the context of shippers, this means that having knowledge about the industry, market trends, pricing, regulations, and other relevant factors is crucial in order to negotiate effectively. By being well-informed, shippers can make informed decisions, have more bargaining power, and ultimately achieve better outcomes in their negotiations. Therefore, the given answer "True" is correct.

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• 30.

### Companies should proactively collect and review their shipping data to understand their

• A.

A) shipping volume

• B.

B) spend

• C.

C) sevice levels

• D.

D) All of the above

D. D) All of the above
Explanation
Companies should proactively collect and review their shipping data to understand their shipping volume, spend, and service levels. By analyzing their shipping data, companies can gain insights into the amount of goods being shipped, the costs associated with shipping, and the quality of service provided by their shipping partners. This information is crucial for identifying areas of improvement, optimizing costs, and ensuring efficient delivery operations.

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• 31.

### According to an EnVista analysis, shippers with a waiver on guaranteed service refunds have their packages delivered late by an increase of

• A.

A) 1.41% over shippers who have not waived their right to file for service failure claims.

• B.

B) % over shippers who ship more than \$10,000 per month in shipments.

• C.

C) 0%. Package delivery is not affected by the waiver on guaranteed service refunds.

• D.

D) None of the above

A. A) 1.41% over shippers who have not waived their right to file for service failure claims.
Explanation
The correct answer is a) 1.41% over shippers who have not waived their right to file for service failure claims. This suggests that shippers who have waived their right to file for service failure claims experience a slightly higher rate of late package deliveries compared to those who have not waived this right. The EnVista analysis indicates that there is a correlation between waiving the right to file claims and an increase in late deliveries, although the exact reason for this correlation is not provided.

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• 32.

### Shippers must call to make a request to “void” a shipment in order to have their money credited by UPS.

• A.

True

• B.

False

A. True
Explanation
To have their money credited by UPS, shippers must call to make a request to "void" a shipment. This implies that simply canceling a shipment online or through any other means will not result in a refund. Therefore, the statement is true.

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• 33.

### An invalid Saturday pick-up charge will occur when a package has been manifested on Saturday, but the carrier did not actually pick up the package until Monday.

• A.

True

• B.

False

A. True
Explanation
An invalid Saturday pick-up charge can occur when a package is labeled as being picked up on Saturday, but in reality, the carrier does not pick up the package until Monday. This means that the charge for Saturday pick-up is falsely applied.

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• 34.

### When an invalid Saturday pick-up charge is uncovered, the carrier will not allow the shipper to go back  to claim credit for the charge.

• A.

True

• B.

False

B. False
Explanation
up to 6 months.

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• 35.

### Shippers need to be diligent and keep in mind

• A.

A) how much they are spending and saving on their parcel shipping.

• B.

B) that terms are ever changing and often misleading.

• C.

C) that terms are always in favor of the carrier.

• D.

D) All of the above.

• E.

E) a and b only

D. D) All of the above.
Explanation
The correct answer is d) All of the above. This is because the statement in the question mentions that shippers need to be diligent and keep in mind multiple things, including how much they are spending and saving on their parcel shipping, the fact that terms are ever changing and often misleading, and that terms are always in favor of the carrier. Therefore, all of these options are valid and applicable.

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• 36.

### LinkedIn is a networking platform to start and maintain professional networking.

• A.

True

• B.

False

A. True
Explanation
LinkedIn is indeed a networking platform that allows individuals to connect with professionals in their field, build professional relationships, and showcase their skills and experiences. It provides a platform for job seekers, employers, and professionals to network, share industry knowledge, and collaborate on projects. With features like job postings, professional profiles, and groups, LinkedIn offers a valuable space for individuals to establish and nurture their professional network.

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• 37.

### LinkedIn can benefit sales in

• A.

A) maintaining relationships with current customers

• B.

B) meeting new prospects

• C.

D) getting referrals to new prequalified prospects

• D.

E) All of the above

• E.

F) a and b only

D. E) All of the above
Explanation
LinkedIn can benefit sales in maintaining relationships with current customers, meeting new prospects, and getting referrals to new prequalified prospects. LinkedIn is a professional networking platform that allows sales professionals to connect with their current customers, keep in touch with them, and strengthen their relationships. It also provides a vast network of potential prospects, enabling salespeople to find and connect with new leads. Additionally, LinkedIn's referral feature allows users to ask for recommendations and introductions to new prospects, further expanding their sales opportunities. Therefore, all of the options mentioned (a, b, and d) are correct, making answer e) "All of the above" the correct choice.

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• 38.

### LinkedIn can benefit sales in

• A.

A) receiving referrals to other departments

• B.

B) word-of-mouth publicity

• C.

C) creating ambassadors who will recommend you and connect you with potential prospects

• D.

D) All of the above

• E.

E) b and c only

D. D) All of the above
Explanation
LinkedIn can benefit sales in multiple ways. Firstly, it allows sales professionals to receive referrals to other departments within an organization, which can help expand their network and access new sales opportunities. Secondly, LinkedIn provides a platform for word-of-mouth publicity, as satisfied customers and connections can share their positive experiences and recommend the sales professional to others. Lastly, LinkedIn helps in creating ambassadors who will recommend and vouch for the sales professional, connecting them with potential prospects. Therefore, all of the given options (a, b, and c) are correct and can contribute to the sales success on LinkedIn.

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• Current Version
• Aug 24, 2023
Quiz Edited by
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• Sep 23, 2014
Quiz Created by
Cynthia Herpin

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