OIT Overview Quiz: Session 1

52 Questions | By Volquiz | Updated: Mar 21, 2022 | Attempts: 125

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Overview of information provided to new employees

Questions and Answers

1.

Exceeding 40 hours working for UT in a week without prior permission, even if it’s only a few minutes, requires immediate termination.
- A.
  
  True
- B.
  
  False
2.

Missing shifts or being consistently late is cause for immediate termination for an employee who has worked more than one semester.
- A.
  
  True
- B.
  
  False
3.

Inaccurate timesheets or entering a lab that is supposed to be closed can lead to:
- A.
  
  Immediate termination
- B.
  
  Warnings and a work plan to improve
- C.
  
  It depends on if you are in your probationary semester or not
4.

Employees who are in their first semester are on probation and can be terminated at any time.
- A.
  
  True
- B.
  
  False
5.

When a student asks me for help printing their health form I should:
- A.
  
  Make every effort to avoid reading details and make sure they take all copies with them.
- B.
  
  Read details so I can tell my friends the funny parts later.
- C.
  
  Avoid reading details, but if I happen to see any, I can tell others some of the details aslong as I don’t use names.
- D.
  
  Don’t worry if the person leaves copies of the document in the recycle bin, they obviously don’t care who sees it.
6.

You have been asked to collect papers that are not printing correctly from a certain printer. The roller is printing a line that we need to figure out what the problem is. If a student’s private document (health, taxes, personal thoughts) doesn’t print properly on a problem printer you should:
- A.
  
  Give them the Volprint credit, but keep the document to hand in so we can see what the problem is.
- B.
  
  Give them the Volprint credit, but do not keep the paper.
- C.
  
  Don’t give them a credit, this is a known problem and is not something we can give credit for.
7.

What's the first thing you do when someone approaches the SA desk?
- A.
  
  Acknowledge the customer first with a "Hi, can I help you?"
- B.
  
  Patiently wait until the customer addresses you.
- C.
  
  Ignore them until they ask a question you know the answer to.
- D.
  
  Immediately refer them to the Help Desk.
8.

When working in customer service, it is important to use:
- A.
  
  Positive language
- B.
  
  Negative language
- C.
  
  Neutral language
9.

When should you NOT refer someone to the Help Desk?
- A.
  
  The Help Desk is closed, they want to set up their wireless laptop and you are not sure how to do it (Referring them for next day business hours).
- B.
  
  Someone doesn’t know how to use a particular program in the computer lab.
- C.
  
  They need to re‐set their password.
- D.
  
  They can’t connect to T‐storage.
10.

It is okay to eat your lunch in the lab as long as you throw away the food containers outside the area.
- A.
  
  True
- B.
  
  False
11.

Drinks with lids and snacks are allowed in the labs.
- A.
  
  True
- B.
  
  False
12.

If you're working in a lab and the Lab phone rings just after a student has asked for your help in the lab what should you do?
- A.
  
  Hold up your hand and answer the phone.
- B.
  
  Acknowledge the user and ask them to wait while you answer the phone.
- C.
  
  Help student and get back to the phone afterward.
13.

If the phone is ringing and someone is approaching the SA desk, hold up your hand and answer the phone quickly before they get to the desk.
- A.
  
  True
- B.
  
  False
14.

If a phone call was missed while fulfilling SA duties, recall the missed number and return the call when the lab has calmed down.
- A.
  
  True
- B.
  
  False
15.

When a user asks you for help and you are studying, you should:
- A.
  
  Ask the user to wait two seconds while you finish your thought.
- B.
  
  Get up immediately and help the user.
- C.
  
  Ask your co‐worker who is just goofing off for them to go help.
- D.
  
  Send them to the Help Desk.
16.

Studying on the job is allowed.
- A.
  
  True
- B.
  
  False
17.

A user asks an SA for help. That SA is studying. The SA’s partner is just goofing off. What should happen?
- A.
  
  The SA should ask the one who is not studying to go help the user.
- B.
  
  The SA who was approached by the user should go help them.
- C.
  
  The SA who is studying should call the office and complain that the other SA did not volunteer to go instead.
18.

If a user or an off‐duty SA is using one of the SA computers, you should:
- A.
  
  Ask them to move to another computer, politely.
- B.
  
  Move to another computer and not disturb them.
- C.
  
  Check out a laptop and sit at the desk so you are in the correct spot.
19.

Your friends are allowed at the desk as long as you are obviously studying and not making noise.
- A.
  
  True
- B.
  
  False
20.

Off-duty SAs may use the desk when they want to study.
- A.
  
  True
- B.
  
  False
21.

If you bring your laptop with you, you should still log onto the SA computer.
- A.
  
  True
- B.
  
  False
22.

It is okay to wear one ear bud at the SA desk, as long as you immediately greet anyone approaching the desk.
- A.
  
  True
- B.
  
  False
23.

It is okay to use a headphone/microphone combination at the SA desk if you are using it for studying.
- A.
  
  True
- B.
  
  False
24.

An SA who is studying can:
- A.
  
  Ask the person they are working with to do all walk‐throughs.
- B.
  
  Ask the person they are working with to handle any user who asks a question.
- C.
  
  Ask the person they are working with to handle putting paper in all the printers.
- D.
  
  None of the above.
25.

How long are hourly, SA non‐meal breaks? Are they mandatory?
- A.
  
  Five minutes once per hour, and can not be combined. Not mandatory
- B.
  
  Five minutes for each hour, so you can take a 20 minute break for a four‐hour shift.
- C.
  
  Breaks are 30 minutes and unpaid when scheduled more than five hours in a row.