QA Day 10 Quiz

21 Questions | By Cchristian | Updated: Mar 22, 2022 | Attempts: 129

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Questions and Answers

1.

What is the difference in a case when the CR Review is yes versus no?
- A.
  
  It cannot be rejected
- B.
  
  It needs more inspection from QA
- C.
  
  It needs to be seen by a supervisor before it can be completed
- D.
  
  Nothing it just needs to be completed
2.

When the grading changes in a case from changes to the grading form you must resubmit the case to QA.
- A.
  
  True
- B.
  
  False
3.

If criminal history is typed incorrectly where can you edit it from and resend it?
- A.
  
  Click edit when you open the case and edit the information in watson
- B.
  
  Never edit information in the case
- C.
  
  Open Case Management and edit the information
- D.
  
  Reject it to Data Entry so they can edit it
4.

Where in a case can you reject the case back to a specified department?
- A.
  
  From the Queue
- B.
  
  Email it to your supervisor for rejection
- C.
  
  Scroll to the bottom of the screen when you open the case
- D.
  
  In the rejection box when your viewing the case
5.

What must be attached with ever GEN* case if ordered?
- A.
  
  Application
- B.
  
  Statewide County
- C.
  
  MVR
- D.
  
  Statewide Repository
6.

In what case is it imperative to check the CIF every time you QA it?
- A.
  
  TWC
- B.
  
  GEN
- C.
  
  RHIMA
- D.
  
  RH
7.

Which choice below is made up of all QC cases?
- A.
  
  GEN*, USSA001, ICE*, DUKE01
- B.
  
  AETNA, RH*, GEN*, HCA*
- C.
  
  ICE*, AFLAC, FRMB001, GALLMAN
- D.
  
  INGAGENT, EMERG001, EVER*, HCA
8.

In which cases must the application be attached?
- A.
  
  TWC*, GEN*, RH*
- B.
  
  HCAEFL01, AIG, AETNA
- C.
  
  AETNA, HCA*, TWC*
- D.
  
  ICE*, HCA*, LIFEPNT*
9.

A record reports for a restricted state with a disposition dated 10 years ago, however the sentencing indicates 5 years prison time.
- A.
  
  The record should be suppressed because the disposition date is outside of 7 years
- B.
  
  Add the 5 years prison time which makes the record fall within the scope
- C.
  
  Public records should verify the physical prison release date
- D.
  
  Check the client’s grading criteria to determine whether a 10-year old record is reportable
10.

Dismissed diversions are not reportable in which of the following states
- A.
  
  CA
- B.
  
  KY
- C.
  
  Dismissed diversion are not reportable in any of the restricted states
- D.
  
  Dismissed diversions are not reportable in any state
11.

If the CIF indicates to develop from Education and Employment for 7 years, and no dates are provided for either product
- A.
  
  Order the county that applies to the address of the education or employment
- B.
  
  Do not order criminal searches for the education or employment
- C.
  
  Order criminal searches for the education only
- D.
  
  Order criminal searches for the employment only
12.

If the admitted criminal offense is not reportable per client guidelines and SOP, we do not need to order the location to cover or recheck for the charge.
- A.
  
  True
- B.
  
  False
13.

When a case is graded for a pending drug test and the drug test results are negative how do you change the grade accordingly?
- A.
  
  Email Scheduling and have them change the grade for you
- B.
  
  Never change grading
- C.
  
  Go into Watson to change the grading on the Custom grading form
- D.
  
  Go into Holmes to change the grading on the Custom grading form
14.

When drug tests come back with an expired status on anything but Manpower cases what must be done?
- A.
  
  Email your supervisor for further instructions
- B.
  
  Email scheduling asking for clarification
- C.
  
  Complete the case as-is
- D.
  
  Leave it in the Queue
15.

How are all the highlighted cases identified in the DOL?
- A.
  
  MAWST
- B.
  
  QC No
- C.
  
  USPSIC
- D.
  
  B
16.

In DGS001 cases how long are misdemeanors good for
- A.
  
  5 years
- B.
  
  1 week
- C.
  
  7 years
- D.
  
  They are good forever
17.

In WALG* cases they only want you to report
- A.
  
  Misdemeanors
- B.
  
  Felonies
- C.
  
  DUIs
- D.
  
  Convictions
18.

What are acceptable activities when you have completed your tab?
- A.
  
  Do nothing
- B.
  
  Talk to your neighbor
- C.
  
  Email the team to see if they need help
- D.
  
  Complete random cases in the queue
19.

If a record is not attached to the case right or not attached at all where does the case get rejected to?
- A.
  
  Data Entry
- B.
  
  Records Entry
- C.
  
  Discrepancy
- D.
  
  Verifications
20.

If something is misspelled or written wrong inside the case where does it get rejected to?
- A.
  
  Data Entry
- B.
  
  Records Entry
- C.
  
  Discrepancy
- D.
  
  Grading
21.

TRUE OR FALSE: It is appropriate to contact a person from another department about a case in QA.
- A.
  
  True
- B.
  
  False