QA Day 10 Quiz

When the grading changes in a case, it means that there have been alterations made to the grading form. In such a scenario, it is necessary to resubmit the case to QA (Quality Assurance) in order to ensure that the updated grading is reviewed and validated. This is important to maintain the accuracy and fairness of the grading process. Therefore, the given answer "True" is correct.

When you have completed your task, it is acceptable to email the team to see if they need help. This shows initiative and willingness to assist others. Doing nothing or talking to your neighbor may not be productive or contribute to the team's goals. Completing random cases in the queue may not be appropriate as it may disrupt the workflow or interfere with the assigned tasks of other team members.

If something is misspelled or written wrong inside the case, it would get rejected in the Data Entry stage. This is because the Data Entry stage involves the input of information into a system or database, and any errors or discrepancies in the data would be identified and rejected at this stage.

In order to complete every GEN* case, it is necessary to attach the Statewide Repository. This suggests that the Statewide Repository holds important information or documentation that is crucial for the completion of the case. Without attaching the Statewide Repository, the case may be incomplete or lacking essential information.

When drug tests come back with an expired status on anything but Manpower cases, the appropriate action to take is to email scheduling asking for clarification. This is because scheduling is responsible for managing and coordinating the drug testing process, and they would be able to provide further instructions or guidance on how to proceed with the expired test.

When the CR Review is "yes," it means that the change request has been approved and can proceed. However, if the CR Review is "no," it indicates that further inspection from the Quality Assurance (QA) team is required. This suggests that there may be issues or concerns with the change request that need to be addressed before it can be approved and implemented.

In WALG* cases, the requirement is to report convictions. This means that only the instances where a person has been found guilty of a crime or offense should be reported. Misdemeanors, felonies, and DUIs are all types of offenses that can lead to convictions. Therefore, the correct answer is convictions, as it encompasses all the mentioned categories of offenses that need to be reported in WALG* cases.

The correct answer is ICE*, AFLAC, FRMB001, GALLMAN. This choice is made up of all cases that start with "ICE*" and also includes the cases AFLAC, FRMB001, and GALLMAN. The other choices do not consist entirely of QC cases.

The correct answer is "Dismissed diversions are not reportable in any state." This means that regardless of the state, if a diversion is dismissed, it does not need to be reported.

It is imperative to check the CIF every time you QA it in the case of RHIMA.

The application must be attached in the cases where the insurance providers are HCAEFL01, AIG, and AETNA.

If a record is not attached to the case correctly or not attached at all, the case gets rejected to the "Records Entry" department. This department is responsible for entering and maintaining records, so if a record is missing or not attached properly, it is their responsibility to address the issue and ensure that the record is properly entered into the system.

Based on the given information, the CIF (Customer Information Form) indicates that the development should be done based on Education and Employment for a period of 7 years. However, since no dates are provided for either product, it is not possible to determine the specific timeframe within those 7 years. Therefore, it is recommended not to order criminal searches for either education or employment, as there is insufficient information to make an accurate assessment.

If the admitted criminal offense is not reportable per client guidelines and SOP, it means that the offense does not need to be disclosed or reported according to the specific guidelines and standard operating procedures set by the client. In such cases, there is no need to order the location to cover or recheck for the charge, as it is not relevant or necessary based on the guidelines in place. Therefore, the statement is true.

It is not appropriate to contact a person from another department about a case in QA. Each department has its own responsibilities and expertise, and contacting someone from another department may lead to confusion, miscommunication, and a lack of accountability. It is best to follow the proper channels within the QA department to address any issues or cases.

To change the grade accordingly when a case is graded for a pending drug test and the results are negative, one should go into Holmes to change the grading on the Custom grading form.

Misdemeanors in DGS001 cases are valid for a period of 5 years. After this time, the misdemeanors may no longer be considered valid or relevant.

The correct answer is "Click edit when you open the case and edit the information in Watson." This answer suggests that if criminal history is typed incorrectly, the user should open the case and click on the edit option in Watson to make the necessary corrections. This implies that Watson has a feature that allows users to edit the information in a case, making it the appropriate choice for correcting any errors in criminal history.

When you open the case, you can scroll to the bottom of the screen to find the option to reject the case back to a specified department.

In the DOL, all the highlighted cases are identified by the letter "B".

The given correct answer suggests that the record should be suppressed because the disposition date is outside of 7 years. However, it also mentions that the sentencing indicates 5 years of prison time. By adding the 5 years of prison time to the disposition date, the record falls within the scope of 7 years. Therefore, the answer suggests that public records should verify the physical prison release date to determine if a 10-year old record is reportable.