QA Day 10 Quiz
- 1.
What is the difference in a case when the CR Review is yes versus no?
- A.
It cannot be rejected
- B.
It needs more inspection from QA
- C.
It needs to be seen by a supervisor before it can be completed
- D.
Nothing it just needs to be completed
Correct Answer
B. It needs more inspection from QAExplanation
When the CR Review is "yes," it means that the change request has been approved and can proceed. However, if the CR Review is "no," it indicates that further inspection from the Quality Assurance (QA) team is required. This suggests that there may be issues or concerns with the change request that need to be addressed before it can be approved and implemented.Rate this question:
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- 2.
When the grading changes in a case from changes to the grading form you must resubmit the case to QA.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
When the grading changes in a case, it means that there have been alterations made to the grading form. In such a scenario, it is necessary to resubmit the case to QA (Quality Assurance) in order to ensure that the updated grading is reviewed and validated. This is important to maintain the accuracy and fairness of the grading process. Therefore, the given answer "True" is correct.Rate this question:
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- 3.
If criminal history is typed incorrectly where can you edit it from and resend it?
- A.
Click edit when you open the case and edit the information in watson
- B.
Never edit information in the case
- C.
Open Case Management and edit the information
- D.
Reject it to Data Entry so they can edit it
Correct Answer
A. Click edit when you open the case and edit the information in watsonExplanation
The correct answer is "Click edit when you open the case and edit the information in Watson." This answer suggests that if criminal history is typed incorrectly, the user should open the case and click on the edit option in Watson to make the necessary corrections. This implies that Watson has a feature that allows users to edit the information in a case, making it the appropriate choice for correcting any errors in criminal history.Rate this question:
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- 4.
Where in a case can you reject the case back to a specified department?
- A.
From the Queue
- B.
Email it to your supervisor for rejection
- C.
Scroll to the bottom of the screen when you open the case
- D.
In the rejection box when your viewing the case
Correct Answer
C. Scroll to the bottom of the screen when you open the caseExplanation
When you open the case, you can scroll to the bottom of the screen to find the option to reject the case back to a specified department.Rate this question:
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- 5.
What must be attached with ever GEN* case if ordered?
- A.
Application
- B.
Statewide County
- C.
MVR
- D.
Statewide Repository
Correct Answer
D. Statewide RepositoryExplanation
In order to complete every GEN* case, it is necessary to attach the Statewide Repository. This suggests that the Statewide Repository holds important information or documentation that is crucial for the completion of the case. Without attaching the Statewide Repository, the case may be incomplete or lacking essential information.Rate this question:
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- 6.
In what case is it imperative to check the CIF every time you QA it?
- A.
TWC
- B.
GEN
- C.
RHIMA
- D.
RH
Correct Answer
C. RHIMAExplanation
It is imperative to check the CIF every time you QA it in the case of RHIMA.Rate this question:
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- 7.
Which choice below is made up of all QC cases?
- A.
GEN*, USSA001, ICE*, DUKE01
- B.
AETNA, RH*, GEN*, HCA*
- C.
ICE*, AFLAC, FRMB001, GALLMAN
- D.
INGAGENT, EMERG001, EVER*, HCA
Correct Answer
C. ICE*, AFLAC, FRMB001, GALLMANExplanation
The correct answer is ICE*, AFLAC, FRMB001, GALLMAN. This choice is made up of all cases that start with "ICE*" and also includes the cases AFLAC, FRMB001, and GALLMAN. The other choices do not consist entirely of QC cases.Rate this question:
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- 8.
In which cases must the application be attached?
- A.
TWC*, GEN*, RH*
- B.
HCAEFL01, AIG, AETNA
- C.
AETNA, HCA*, TWC*
- D.
ICE*, HCA*, LIFEPNT*
Correct Answer
B. HCAEFL01, AIG, AETNAExplanation
The application must be attached in the cases where the insurance providers are HCAEFL01, AIG, and AETNA.Rate this question:
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- 9.
A record reports for a restricted state with a disposition dated 10 years ago, however the sentencing indicates 5 years prison time.
- A.
The record should be suppressed because the disposition date is outside of 7 years
- B.
Add the 5 years prison time which makes the record fall within the scope
- C.
Public records should verify the physical prison release date
- D.
Check the client’s grading criteria to determine whether a 10-year old record is reportable
Correct Answer
C. Public records should verify the physical prison release dateExplanation
The given correct answer suggests that the record should be suppressed because the disposition date is outside of 7 years. However, it also mentions that the sentencing indicates 5 years of prison time. By adding the 5 years of prison time to the disposition date, the record falls within the scope of 7 years. Therefore, the answer suggests that public records should verify the physical prison release date to determine if a 10-year old record is reportable.Rate this question:
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- 10.
Dismissed diversions are not reportable in which of the following states
- A.
CA
- B.
KY
- C.
Dismissed diversion are not reportable in any of the restricted states
- D.
Dismissed diversions are not reportable in any state
Correct Answer
D. Dismissed diversions are not reportable in any stateExplanation
The correct answer is "Dismissed diversions are not reportable in any state." This means that regardless of the state, if a diversion is dismissed, it does not need to be reported.Rate this question:
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- 11.
If the CIF indicates to develop from Education and Employment for 7 years, and no dates are provided for either product
- A.
Order the county that applies to the address of the education or employment
- B.
Do not order criminal searches for the education or employment
- C.
Order criminal searches for the education only
- D.
Order criminal searches for the employment only
Correct Answer
B. Do not order criminal searches for the education or employmentExplanation
Based on the given information, the CIF (Customer Information Form) indicates that the development should be done based on Education and Employment for a period of 7 years. However, since no dates are provided for either product, it is not possible to determine the specific timeframe within those 7 years. Therefore, it is recommended not to order criminal searches for either education or employment, as there is insufficient information to make an accurate assessment.Rate this question:
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- 12.
If the admitted criminal offense is not reportable per client guidelines and SOP, we do not need to order the location to cover or recheck for the charge.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If the admitted criminal offense is not reportable per client guidelines and SOP, it means that the offense does not need to be disclosed or reported according to the specific guidelines and standard operating procedures set by the client. In such cases, there is no need to order the location to cover or recheck for the charge, as it is not relevant or necessary based on the guidelines in place. Therefore, the statement is true.Rate this question:
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- 13.
When a case is graded for a pending drug test and the drug test results are negative how do you change the grade accordingly?
- A.
Email Scheduling and have them change the grade for you
- B.
Never change grading
- C.
Go into Watson to change the grading on the Custom grading form
- D.
Go into Holmes to change the grading on the Custom grading form
Correct Answer
D. Go into Holmes to change the grading on the Custom grading formExplanation
To change the grade accordingly when a case is graded for a pending drug test and the results are negative, one should go into Holmes to change the grading on the Custom grading form.Rate this question:
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- 14.
When drug tests come back with an expired status on anything but Manpower cases what must be done?
- A.
Email your supervisor for further instructions
- B.
Email scheduling asking for clarification
- C.
Complete the case as-is
- D.
Leave it in the Queue
Correct Answer
B. Email scheduling asking for clarificationExplanation
When drug tests come back with an expired status on anything but Manpower cases, the appropriate action to take is to email scheduling asking for clarification. This is because scheduling is responsible for managing and coordinating the drug testing process, and they would be able to provide further instructions or guidance on how to proceed with the expired test.Rate this question:
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- 15.
How are all the highlighted cases identified in the DOL?
- A.
MAWST
- B.
QC No
- C.
USPSIC
- D.
B
Correct Answer
D. BExplanation
In the DOL, all the highlighted cases are identified by the letter "B".Rate this question:
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- 16.
In DGS001 cases how long are misdemeanors good for
- A.
5 years
- B.
1 week
- C.
7 years
- D.
They are good forever
Correct Answer
A. 5 yearsExplanation
Misdemeanors in DGS001 cases are valid for a period of 5 years. After this time, the misdemeanors may no longer be considered valid or relevant.Rate this question:
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- 17.
In WALG* cases they only want you to report
- A.
Misdemeanors
- B.
Felonies
- C.
DUIs
- D.
Convictions
Correct Answer
D. ConvictionsExplanation
In WALG* cases, the requirement is to report convictions. This means that only the instances where a person has been found guilty of a crime or offense should be reported. Misdemeanors, felonies, and DUIs are all types of offenses that can lead to convictions. Therefore, the correct answer is convictions, as it encompasses all the mentioned categories of offenses that need to be reported in WALG* cases.Rate this question:
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- 18.
What are acceptable activities when you have completed your tab?
- A.
Do nothing
- B.
Talk to your neighbor
- C.
Email the team to see if they need help
- D.
Complete random cases in the queue
Correct Answer
C. Email the team to see if they need helpExplanation
When you have completed your task, it is acceptable to email the team to see if they need help. This shows initiative and willingness to assist others. Doing nothing or talking to your neighbor may not be productive or contribute to the team's goals. Completing random cases in the queue may not be appropriate as it may disrupt the workflow or interfere with the assigned tasks of other team members.Rate this question:
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- 19.
If a record is not attached to the case right or not attached at all where does the case get rejected to?
- A.
Data Entry
- B.
Records Entry
- C.
Discrepancy
- D.
Verifications
Correct Answer
B. Records EntryExplanation
If a record is not attached to the case correctly or not attached at all, the case gets rejected to the "Records Entry" department. This department is responsible for entering and maintaining records, so if a record is missing or not attached properly, it is their responsibility to address the issue and ensure that the record is properly entered into the system.Rate this question:
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- 20.
If something is misspelled or written wrong inside the case where does it get rejected to?
- A.
Data Entry
- B.
Records Entry
- C.
Discrepancy
- D.
Grading
Correct Answer
A. Data EntryExplanation
If something is misspelled or written wrong inside the case, it would get rejected in the Data Entry stage. This is because the Data Entry stage involves the input of information into a system or database, and any errors or discrepancies in the data would be identified and rejected at this stage.Rate this question:
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- 21.
TRUE OR FALSE: It is appropriate to contact a person from another department about a case in QA.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is not appropriate to contact a person from another department about a case in QA. Each department has its own responsibilities and expertise, and contacting someone from another department may lead to confusion, miscommunication, and a lack of accountability. It is best to follow the proper channels within the QA department to address any issues or cases.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 29, 2014Quiz Created by
Cchristian
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