QA Day 10 Quiz

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| By Cchristian
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Cchristian
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Quizzes Created: 10 | Total Attempts: 1,844
Questions: 21 | Attempts: 131

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Crime Quizzes & Trivia

Questions and Answers
  • 1. 

    What is the difference in a case when the CR Review is yes versus no?

    • A.

      It cannot be rejected

    • B.

      It needs more inspection from QA

    • C.

      It needs to be seen by a supervisor before it can be completed

    • D.

      Nothing it just needs to be completed

    Correct Answer
    B. It needs more inspection from QA
    Explanation
    When the CR Review is "yes," it means that the change request has been approved and can proceed. However, if the CR Review is "no," it indicates that further inspection from the Quality Assurance (QA) team is required. This suggests that there may be issues or concerns with the change request that need to be addressed before it can be approved and implemented.

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  • 2. 

    When the grading changes in a case from changes to the grading form you must resubmit the case to QA.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    When the grading changes in a case, it means that there have been alterations made to the grading form. In such a scenario, it is necessary to resubmit the case to QA (Quality Assurance) in order to ensure that the updated grading is reviewed and validated. This is important to maintain the accuracy and fairness of the grading process. Therefore, the given answer "True" is correct.

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  • 3. 

    If criminal history is typed incorrectly where can you edit it from and resend it?

    • A.

      Click edit when you open the case and edit the information in watson

    • B.

      Never edit information in the case

    • C.

      Open Case Management and edit the information

    • D.

      Reject it to Data Entry so they can edit it

    Correct Answer
    A. Click edit when you open the case and edit the information in watson
    Explanation
    The correct answer is "Click edit when you open the case and edit the information in Watson." This answer suggests that if criminal history is typed incorrectly, the user should open the case and click on the edit option in Watson to make the necessary corrections. This implies that Watson has a feature that allows users to edit the information in a case, making it the appropriate choice for correcting any errors in criminal history.

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  • 4. 

    Where in a case can you reject the case back to a specified department?

    • A.

      From the Queue

    • B.

      Email it to your supervisor for rejection

    • C.

      Scroll to the bottom of the screen when you open the case

    • D.

      In the rejection box when your viewing the case

    Correct Answer
    C. Scroll to the bottom of the screen when you open the case
    Explanation
    When you open the case, you can scroll to the bottom of the screen to find the option to reject the case back to a specified department.

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  • 5. 

    What must be attached with ever GEN* case if ordered?

    • A.

      Application

    • B.

      Statewide County

    • C.

      MVR

    • D.

      Statewide Repository

    Correct Answer
    D. Statewide Repository
    Explanation
    In order to complete every GEN* case, it is necessary to attach the Statewide Repository. This suggests that the Statewide Repository holds important information or documentation that is crucial for the completion of the case. Without attaching the Statewide Repository, the case may be incomplete or lacking essential information.

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  • 6. 

    In what case is it imperative to check the CIF every time you QA it?

    • A.

      TWC

    • B.

      GEN

    • C.

      RHIMA

    • D.

      RH

    Correct Answer
    C. RHIMA
    Explanation
    It is imperative to check the CIF every time you QA it in the case of RHIMA.

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  • 7. 

    Which choice below is made up of all QC cases?

    • A.

      GEN*, USSA001, ICE*, DUKE01

    • B.

      AETNA, RH*, GEN*, HCA*

    • C.

      ICE*, AFLAC, FRMB001, GALLMAN

    • D.

      INGAGENT, EMERG001, EVER*, HCA

    Correct Answer
    C. ICE*, AFLAC, FRMB001, GALLMAN
    Explanation
    The correct answer is ICE*, AFLAC, FRMB001, GALLMAN. This choice is made up of all cases that start with "ICE*" and also includes the cases AFLAC, FRMB001, and GALLMAN. The other choices do not consist entirely of QC cases.

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  • 8. 

    In which cases must the application be attached?

    • A.

      TWC*, GEN*, RH*

    • B.

      HCAEFL01, AIG, AETNA

    • C.

      AETNA, HCA*, TWC*

    • D.

      ICE*, HCA*, LIFEPNT*

    Correct Answer
    B. HCAEFL01, AIG, AETNA
    Explanation
    The application must be attached in the cases where the insurance providers are HCAEFL01, AIG, and AETNA.

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  • 9. 

    A record reports for a restricted state with a disposition dated 10 years ago, however the sentencing indicates 5 years prison time.

    • A.

      The record should be suppressed because the disposition date is outside of 7 years

    • B.

      Add the 5 years prison time which makes the record fall within the scope

    • C.

      Public records should verify the physical prison release date

    • D.

      Check the client’s grading criteria to determine whether a 10-year old record is reportable

    Correct Answer
    C. Public records should verify the physical prison release date
    Explanation
    The given correct answer suggests that the record should be suppressed because the disposition date is outside of 7 years. However, it also mentions that the sentencing indicates 5 years of prison time. By adding the 5 years of prison time to the disposition date, the record falls within the scope of 7 years. Therefore, the answer suggests that public records should verify the physical prison release date to determine if a 10-year old record is reportable.

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  • 10. 

    Dismissed diversions are not reportable in which of the following states

    • A.

      CA

    • B.

      KY

    • C.

      Dismissed diversion are not reportable in any of the restricted states

    • D.

      Dismissed diversions are not reportable in any state

    Correct Answer
    D. Dismissed diversions are not reportable in any state
    Explanation
    The correct answer is "Dismissed diversions are not reportable in any state." This means that regardless of the state, if a diversion is dismissed, it does not need to be reported.

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  • 11. 

    If the CIF indicates to develop from Education and Employment for 7 years, and no dates are provided for either product

    • A.

      Order the county that applies to the address of the education or employment

    • B.

      Do not order criminal searches for the education or employment

    • C.

      Order criminal searches for the education only

    • D.

      Order criminal searches for the employment only

    Correct Answer
    B. Do not order criminal searches for the education or employment
    Explanation
    Based on the given information, the CIF (Customer Information Form) indicates that the development should be done based on Education and Employment for a period of 7 years. However, since no dates are provided for either product, it is not possible to determine the specific timeframe within those 7 years. Therefore, it is recommended not to order criminal searches for either education or employment, as there is insufficient information to make an accurate assessment.

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  • 12. 

    If the admitted criminal offense is not reportable per client guidelines and SOP, we do not need to order the location to cover or recheck for the charge.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    If the admitted criminal offense is not reportable per client guidelines and SOP, it means that the offense does not need to be disclosed or reported according to the specific guidelines and standard operating procedures set by the client. In such cases, there is no need to order the location to cover or recheck for the charge, as it is not relevant or necessary based on the guidelines in place. Therefore, the statement is true.

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  • 13. 

    When a case is graded for a pending drug test and the drug test results are negative how do you change the grade accordingly?

    • A.

      Email Scheduling and have them change the grade for you

    • B.

      Never change grading

    • C.

      Go into Watson to change the grading on the Custom grading form

    • D.

      Go into Holmes to change the grading on the Custom grading form

    Correct Answer
    D. Go into Holmes to change the grading on the Custom grading form
    Explanation
    To change the grade accordingly when a case is graded for a pending drug test and the results are negative, one should go into Holmes to change the grading on the Custom grading form.

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  • 14. 

    When drug tests come back with an expired status on anything but Manpower cases what must be done?

    • A.

      Email your supervisor for further instructions

    • B.

      Email scheduling asking for clarification

    • C.

      Complete the case as-is

    • D.

      Leave it in the Queue

    Correct Answer
    B. Email scheduling asking for clarification
    Explanation
    When drug tests come back with an expired status on anything but Manpower cases, the appropriate action to take is to email scheduling asking for clarification. This is because scheduling is responsible for managing and coordinating the drug testing process, and they would be able to provide further instructions or guidance on how to proceed with the expired test.

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  • 15. 

    How are all the highlighted cases identified in the DOL?

    • A.

      MAWST

    • B.

      QC No

    • C.

      USPSIC

    • D.

      B

    Correct Answer
    D. B
    Explanation
    In the DOL, all the highlighted cases are identified by the letter "B".

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  • 16. 

    In DGS001 cases how long are misdemeanors good for

    • A.

      5 years

    • B.

      1 week

    • C.

      7 years

    • D.

      They are good forever

    Correct Answer
    A. 5 years
    Explanation
    Misdemeanors in DGS001 cases are valid for a period of 5 years. After this time, the misdemeanors may no longer be considered valid or relevant.

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  • 17. 

    In WALG* cases they only want you to report

    • A.

      Misdemeanors

    • B.

      Felonies

    • C.

      DUIs

    • D.

      Convictions

    Correct Answer
    D. Convictions
    Explanation
    In WALG* cases, the requirement is to report convictions. This means that only the instances where a person has been found guilty of a crime or offense should be reported. Misdemeanors, felonies, and DUIs are all types of offenses that can lead to convictions. Therefore, the correct answer is convictions, as it encompasses all the mentioned categories of offenses that need to be reported in WALG* cases.

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  • 18. 

    What are acceptable activities when you have completed your tab?

    • A.

      Do nothing

    • B.

      Talk to your neighbor

    • C.

      Email the team to see if they need help

    • D.

      Complete random cases in the queue

    Correct Answer
    C. Email the team to see if they need help
    Explanation
    When you have completed your task, it is acceptable to email the team to see if they need help. This shows initiative and willingness to assist others. Doing nothing or talking to your neighbor may not be productive or contribute to the team's goals. Completing random cases in the queue may not be appropriate as it may disrupt the workflow or interfere with the assigned tasks of other team members.

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  • 19. 

    If a record is not attached to the case right or not attached at all where does the case get rejected to?

    • A.

      Data Entry

    • B.

      Records Entry

    • C.

      Discrepancy

    • D.

      Verifications

    Correct Answer
    B. Records Entry
    Explanation
    If a record is not attached to the case correctly or not attached at all, the case gets rejected to the "Records Entry" department. This department is responsible for entering and maintaining records, so if a record is missing or not attached properly, it is their responsibility to address the issue and ensure that the record is properly entered into the system.

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  • 20. 

    If something is misspelled or written wrong inside the case where does it get rejected to?

    • A.

      Data Entry

    • B.

      Records Entry

    • C.

      Discrepancy

    • D.

      Grading

    Correct Answer
    A. Data Entry
    Explanation
    If something is misspelled or written wrong inside the case, it would get rejected in the Data Entry stage. This is because the Data Entry stage involves the input of information into a system or database, and any errors or discrepancies in the data would be identified and rejected at this stage.

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  • 21. 

    TRUE OR FALSE: It is appropriate to contact a person from another department about a case in QA.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    It is not appropriate to contact a person from another department about a case in QA. Each department has its own responsibilities and expertise, and contacting someone from another department may lead to confusion, miscommunication, and a lack of accountability. It is best to follow the proper channels within the QA department to address any issues or cases.

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