This quiz will test your knowledge on securing the call.
Yes
No
Yes
No
Yes
No
POA full name and DOB, Customer full name, 2 of 3 (for customer): DOB, last 4 of SSN, phone number
POA full name, Customer full name and 2 of 3 (for customer): DOB, address, phone number
POA full name, Customer full name, 2 of 3 (for customer): DOB, last 4 of SSN, phone number
Customer full name, POA full name and 2 of 3 (for POA): Last 4 of SSN, phone number, DOB
Yes
No way
No. The record was already secured by the HIPAA
Yes. Even though the HIPAA already secured the record, the customer would also have to secure it if they join the call.
Yes
No
MR only
MRS only
MR and MRS
True
False
True
False
Yes
Major
Coach
N/A
Yes
Major
N/A
Plan Name
Plan Type
Premium
Effective Date
Yes. Everybody on the line must be secured.
No. This would be treated as implied consent but QM would still coach the BA to ask the customer if they would like that person added as a HIPAA representative
Yes. The customer would have had to authorize that person prior to this phone call to be their HIPAA representative.
No. If the other person doesn't have a record in the SSC, then they don't have to be secured.