Fair Debt Collections PrActices Act (FDCPA) Exam Quiz

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1/44 Questions

In the Section below, indicate if the following actions are a violation of the FDCPA. Circle “True” if the action is a violation; circle “False” if the action is not a violation.

About This Quiz

This Fair Debt Collections Practices Act (FDCPA) Exam Quiz assesses understanding of laws protecting consumers from abusive debt collection practices. It covers key definitions and legal requirements, ensuring learners grasp important consumer rights and regulatory frameworks.

Fair Debt Collections PrActices Act (FDCPA) Exam Quiz - Quiz

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2.

What is the purpose of the FDCPA?
- To force consumer to pay outstanding debts utilizing threats, violence, obscene language, and by causing their telephone to ring repeatedly.
- To allow debt collectors to collect outstanding debts by threatening arrest or imprisonment of any person accused of nonpayment.
- To eliminate abusive debt collection practices by debt collectors, to insure that those debt collectors who refrain from using abusing debt collection practices are not disadvantaged, and to promote consistent State action to protect consumers against debt collection abuses.
- None of the above
Correct Answer

A. To eliminate abusive debt collection practices by debt collectors, to insure that those debt collectors who refrain from using abusing debt collection practices are not disadvantaged, and to promote consistent State action to protect consumers against debt collection abuses.

Explanation

The purpose of the FDCPA is to eliminate abusive debt collection practices by debt collectors, ensure that debt collectors who refrain from using abusive practices are not disadvantaged, and promote consistent state action to protect consumers against debt collection abuses. This includes preventing threats, violence, obscene language, and harassment by debt collectors, and ensuring that consumers are treated fairly and protected from unfair practices.

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2
3.

What is the definition of a “consumer”?
- A person attempting to service legal process on another person.
- A person obligated or allegedly obligated to pay any debt.
- Any person acting as a debt collector.
- An employee of a consumer reporting agency.
Correct Answer

A. A person obligated or allegedly obligated to pay any debt.

Explanation

A consumer is defined as a person who is obligated or allegedly obligated to pay any debt. This means that a consumer is someone who has a financial obligation to repay a debt, whether it is a loan, credit card debt, or any other form of financial liability. This definition excludes other options such as a person attempting to serve legal process, an employee of a consumer reporting agency, or any person acting as a debt collector, as they do not necessarily have a debt obligation themselves.

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4.

What is the definition of a “creditor”?
- Any person who offers or extends credit creating a debt or to whom a debt is owed.
- A person obligated or allegedly obligated to pay any debt.
- Any person acting as a debt collector.
- A person attempting to service legal process on another person.
Correct Answer

A. Any person who offers or extends credit creating a debt or to whom a debt is owed.

Explanation

A creditor is defined as any person who offers or extends credit, resulting in the creation of a debt, or to whom a debt is owed. This means that a creditor can be an individual, a financial institution, or any other entity that provides credit to a borrower. The key aspect of being a creditor is the involvement in the lending process, either by offering credit or by being owed a debt.

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5.

What is the definition of a “debt”?
- A deduction of earned wages for repayment of an outstanding judgment.
- Any obligation or alleged obligation of a consumer to pay money arising out of a transaction for personal, family, or household purposes.
- A property lien or seizure of assets for repayment of an outstanding judgment.
- A garnishment of funds from a bank account for repayment of an outstanding judgment.
Correct Answer

A. Any obligation or alleged obligation of a consumer to pay money arising out of a transaction for personal, family, or household purposes.

Explanation

The correct answer is "Any obligation or alleged obligation of a consumer to pay money arising out of a transaction for personal, family, or household purposes." This definition encompasses the broad scope of debts, including those incurred for personal, family, or household purposes. It includes both actual obligations to pay money as well as alleged obligations. This definition is in line with the common understanding of debt as a financial obligation that arises from transactions related to personal, family, or household needs.

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6.

What is the definition of “location information”?
- A consumer’s employment address.
- A consumer’s contact information.
- A consumer’s residential address.
- A consumer’s place of abode and his telephone number at such place, or his place of employment.
Correct Answer

A. A consumer’s place of abode and his telephone number at such place, or his place of employment.

Explanation

The definition of "location information" refers to a consumer's place of abode and their telephone number at that place, or their place of employment. This means that location information includes both the consumer's residential address and their contact information at that address or their employment address.

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7.

When skip tracing by phone, debt collectors are allowed to contact third parties. Debt collectors must:
- Inform the third party that you are calling from a debt collection office.
- Inform the third party that the debtor has an outstanding debt.
- Reveal the creditor’s name and the debt amount.
- None of the above
Correct Answer

A. None of the above

Explanation

Debt collectors are not allowed to reveal any information about the debtor or the debt to third parties when skip tracing by phone. This is to protect the debtor's privacy and prevent harassment. The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from discussing a debt with anyone other than the debtor, their spouse, or their attorney. Therefore, none of the options provided are correct.

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8.

When speaking with a third party, a debt collector must:
- Identify yourself, but not your company, unless specifically asked.
- Inform the third party that you are trying to locate the debtor or are verifying location information.
- Not mention that the debtor owes any of the money.
- If asked, simply state that you have personal business with the debtor.
- All of the above.
Correct Answer

A. All of the above.

Explanation

The correct answer is "All of the above." When speaking with a third party, a debt collector must identify themselves, but not their company, unless specifically asked. They must also inform the third party that they are trying to locate the debtor or verifying location information. It is important for them not to mention that the debtor owes any money. If asked, they should simply state that they have personal business with the debtor.

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9.

When is it permissible to communicate with a consumer via post card?
- After a debtor has submitted a cease and desist letter.
- After a debtor has disputed the debt in question.
- It is never permissible.
- After the debtor has agreed to a payment plan.
Correct Answer

A. It is never permissible.

Explanation

The correct answer is "It is never permissible." This means that there is no situation where it is allowed to communicate with a consumer via postcard. This could be due to privacy concerns, as postcards can easily be seen and read by others, compromising the confidentiality of the communication. It is important to find alternative methods of communication that ensure the protection of the consumer's personal information.

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10.

When is it permissible to communicate with a third party more than once?
- When the third party requests a call back.
- The debt collector believes that the third parties’ earlier response is erroneous.
- The third party now has correct and complete location information.
- All of the above.
Correct Answer

A. All of the above.

Explanation

It is permissible to communicate with a third party more than once in the following situations: when the third party requests a call back, when the debt collector believes that the third party's earlier response is erroneous, and when the third party now has correct and complete location information. Therefore, the correct answer is "All of the above."

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11.

The standard times you are allowed to call a consumer are between 8 a.m. and 9 p.m., or at a time that has been determined to be convenient to the consumer.
- True
- False
Correct Answer

A. True

Explanation

The statement is true because according to regulations, businesses are generally allowed to make calls to consumers between the hours of 8 a.m. and 9 p.m. This timeframe ensures that calls are made during reasonable hours and respects the consumer's right to privacy outside of those hours. Additionally, businesses may also call at a time that has been agreed upon as convenient by the consumer, further demonstrating that the statement is true.

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12.

If you learn that a consumer works a night shift, you:
- Should not attempt to collect on this account.
- Should only call early in the morning, when the consumer is probably returning home from his shift.
- Should only contact the consumer anytime between 8:00 a.m. and 9:00 p.m.
- Should find out when it’s more convenient to contact the consumer and call back during that time frame.
Correct Answer

A. Should find out when it’s more convenient to contact the consumer and call back during that time frame.

Explanation

Based on the information provided, it is important to find out when it is more convenient to contact the consumer who works a night shift. This is because calling early in the morning when the consumer is returning home from their shift may disrupt their sleep, and contacting them between 8:00 a.m. and 9:00 p.m. may also not be convenient if they are trying to sleep during the day. Therefore, the best approach is to find out the consumer's preferred contact time and call back during that time frame.

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13.

Under what conditions may a debt collector make direct contact with a consumer after being advised that the consumer is represented by an attorney?
- The attorney fails to respond within a reasonable period of time.
- Prior consent from the attorney.
- Permission from the court.
- All of the above.
Correct Answer

A. All of the above.

Explanation

A debt collector may make direct contact with a consumer after being advised that the consumer is represented by an attorney if any of the following conditions are met: the attorney fails to respond within a reasonable period of time, prior consent is obtained from the attorney, or permission is granted by the court. In these situations, the debt collector is allowed to communicate directly with the consumer, even if they have legal representation.

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14.

You are permitted to call a consumer at his/her place of employment if:
- The debt he/she owes is disputed.
- You have no reason to believe that the consumer’s employer does not permit such phone calls.
- Never.
- None of the above.
Correct Answer

A. You have no reason to believe that the consumer’s employer does not permit such phone calls.

Explanation

You are allowed to call a consumer at their place of employment if you have no reason to believe that the consumer's employer does not allow such phone calls. This means that as long as there is no indication or knowledge that the employer prohibits such calls, it is permissible to contact the consumer at their workplace regarding the debt.

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15.

When a consumer notifies a company, agency, or law firm in writing, to cease communication concerning a debt, we may contact the consumer to advise that our collections efforts are being terminated.
- True
- False
Correct Answer

A. True

Explanation

If a consumer notifies a company, agency, or law firm in writing to stop communicating about a debt, it is true that the company may contact the consumer to inform them that their collections efforts are being terminated. This means that the company will no longer attempt to collect the debt from the consumer.

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16.

The term “consumer” includes the consumer’s spouse, parent (if the consumer is a minor), guardian, executor, or administrator.
- True
- False
Correct Answer

A. True

Explanation

The statement is true because the term "consumer" is defined as not only the individual who is directly using or purchasing a product or service, but also includes their spouse, parent (if the consumer is a minor), guardian, executor, or administrator. This means that in certain situations, these individuals may also have certain rights or protections as consumers.

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2
17.

A debt collector is allowed to use tactics that harass, oppress, or abuse a consumer or person in order to collect a debt.
- True
- False
Correct Answer

A. False

Explanation

This statement is false. Debt collectors are not allowed to use tactics that harass, oppress, or abuse a consumer or person in order to collect a debt. The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from engaging in unfair, deceptive, or abusive practices. They are required to treat consumers with respect and cannot use tactics that cause harassment or emotional distress.

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1
18.

Debt collectors are trained to use which of the following methods when collecting a debt:
- The use or threat of violence.
- The use of obscene or profane language.
- Publish a list of consumers who allegedly refuse to pay debts.
- Advertise the sale of an existing debt to coerce payment.
- Cause a telephone to ring repeatedly or continuously.
- Refusal to disclose the caller’s identity when speaking directly to a consumer.
- None of the above.
Correct Answer

A. None of the above.

Explanation

The correct answer is "None of the above" because debt collectors are not allowed to use any of the mentioned methods when collecting a debt. These methods are considered illegal and unethical under the Fair Debt Collection Practices Act (FDCPA) in the United States. Debt collectors must adhere to certain guidelines and regulations when communicating with consumers and collecting debts. They are prohibited from using violence, using obscene language, publishing consumer lists, advertising debt sales, causing excessive phone calls, and refusing to disclose their identity.

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1
19.

Debt collectors may introduce themselves as, or imply, that they are an attorney.
- True
- False
Correct Answer

A. False

Explanation

Debt collectors are not allowed to introduce themselves as attorneys or imply that they are attorneys. This is because it is illegal for debt collectors to misrepresent their identity or use deceptive tactics to collect debts. The Fair Debt Collection Practices Act (FDCPA) strictly prohibits debt collectors from falsely representing themselves as attorneys in order to intimidate or mislead debtors. Therefore, the correct answer is False.

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20.

A collector may change his/her own name every time they communicate with a consumer.
- True
- False
Correct Answer

A. False

Explanation

This statement is false. A collector cannot change their own name every time they communicate with a consumer. It is important for collectors to provide accurate and consistent information to consumers, including their own name. This helps establish trust and transparency in the collection process. Changing names frequently would only lead to confusion and potential mistrust between the collector and the consumer.

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21.

It is false and/or misleading to imply to a consumer that:
- They may be arrested or imprisoned for nonpayment of a debt.
- You, the debt collector, are contacting the consumer in an attempt to assist with the arrangement of a payment plan.
- The debt collection firm is working with or for the creditor.
- None of the above.
Correct Answer

A. They may be arrested or imprisoned for nonpayment of a debt.

Explanation

The correct answer is "They may be arrested or imprisoned for nonpayment of a debt." It is false and misleading to imply to a consumer that they may face arrest or imprisonment for not paying a debt. Debt collection practices should not involve threats or intimidation towards the consumer.

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22.

Regarding postdated checks, it is unfair practice to:
- Deposit the check prior to the date indicated.
- Threaten to deposit the check prior to the date indicated.
- Threaten criminal action if the check is returned for insufficient funds.
- All of the above.
Correct Answer

A. All of the above.

Explanation

The correct answer is "All of the above." This means that all three actions mentioned in the options are considered unfair practices regarding postdated checks. Depositing the check prior to the indicated date, threatening to deposit the check prior to the indicated date, and threatening criminal action if the check is returned for insufficient funds are all unfair practices.

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23.

You have five days to inform the debtor in writing after an initial contact that you have a claim.
- True
- False
Correct Answer

A. True

Explanation

According to the given statement, it is true that you have five days to inform the debtor in writing after an initial contact that you have a claim. This means that if you have a claim against someone, you must notify them in writing within five days of initially contacting them about the claim. This is likely a legal requirement or a standard practice to ensure that the debtor is aware of the claim and has sufficient time to respond or take necessary actions.

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24.

If the consumer notifies the debt collector in writing within the initial 30-day period that the debt is disputed, the debt collector must:
- Continue collections activity on the account.
- Provide the consumer with written verification of the debt.
- Request an advance-dated check be sent to us as a security deposit until the dispute has been clarified.
- All of the above.
Correct Answer

A. Provide the consumer with written verification of the debt.

Explanation

If the consumer notifies the debt collector in writing within the initial 30-day period that the debt is disputed, the debt collector must provide the consumer with written verification of the debt. This means that the debt collector is required to provide the consumer with documentation that confirms the existence and details of the debt. This verification allows the consumer to review and confirm the accuracy of the debt before proceeding with any further actions.

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25.

A debt collector that fails to comply with any provision of the FDCPA with respect to any person may be liable to that person in an amount equal to the sum of:
- Additional damages up to $500 and a public apology.
- A reverse judgment entered against the debt collector.
- Civil lawsuit for damages sustained, additional damages up to $1,000, and/or court fees and attorney fees.
- All of the above
Correct Answer

A. Civil lawsuit for damages sustained, additional damages up to $1,000, and/or court fees and attorney fees.

Explanation

The correct answer is "Civil lawsuit for damages sustained, additional damages up to $1,000, and/or court fees and attorney fees." This is because the passage states that a debt collector who fails to comply with any provision of the FDCPA may be liable to the person they are collecting from. The liability includes damages sustained, additional damages up to $1,000, and court fees and attorney fees. Therefore, all of the options mentioned in the answer are correct.

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26.

Informing an unauthorized third party that a consumer owes a debt.
- True
- False
Correct Answer

A. False

Explanation

Informing an unauthorized third party about a consumer's debt is a violation of the Fair Debt Collection Practices Act (FDCPA). This act prohibits debt collectors from disclosing information about a consumer's debt to anyone other than the consumer, their spouse, or their attorney.

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0
27.

Calling a nearby (neighbor) back if the original information he/she provided was inaccurate.
- True
- False
Correct Answer

A. False

Explanation

The statement is false because if the original information provided by a nearby neighbor is inaccurate, it doesn't make sense to call them back. Instead, it would be more appropriate to seek out a different source of information or verify the accuracy of the information through other means. Calling the same person back would not rectify the inaccuracy of the original information.

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1
28.

Indicate on an envelope to a consumer, “payment overdue – remit at once”.
- True
- False
Correct Answer

A. True

Explanation

The statement "payment overdue - remit at once" indicates that the consumer has not made the required payment within the specified time frame. The phrase "remit at once" suggests that immediate payment is necessary to avoid further consequences or penalties. Therefore, indicating this on an envelope serves as a reminder to the consumer about the urgency of the situation and prompts them to take immediate action in making the payment.

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0
29.

Disclosing the name of your employer if expressly requested by a third party.
- True
- False
Correct Answer

A. False

Explanation

It is not necessary to disclose the name of your employer if expressly requested by a third party. The decision to disclose such information should be based on the policies and guidelines set by your employer, as well as any legal obligations or agreements in place. Therefore, the correct answer is false.

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30.

Calling a consumer at 8:00 a.m. in their time zone.
- True
- False
Correct Answer

A. False

Explanation

Calling a consumer at 8:00 a.m. in their time zone is not true. This is because the question does not provide any context or information about the appropriateness or acceptability of calling a consumer at that time. It is important to consider factors such as the consumer's preferences, their availability, and any regulations or guidelines regarding contacting consumers at specific times. Therefore, without further information, it cannot be determined whether calling a consumer at 8:00 a.m. in their time zone is true or false.

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31.

Contacting a consumer at their place of employment after being advised by the consumer that their employer prohibits this type of communication.
- True
- False
Correct Answer

A. True

Explanation

Contacting a consumer at their place of employment after being advised by the consumer that their employer prohibits this type of communication is a violation of the consumer's rights. It is considered harassment and can lead to legal consequences. Therefore, the correct answer is True, as it is true that this type of communication is not allowed.

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32.

Discussing a debt with a consumer’s spouse.
- True
- False
Correct Answer

A. False

Explanation

Discussing a debt with a consumer's spouse is not true. This is because according to the Fair Debt Collection Practices Act (FDCPA), debt collectors are only allowed to communicate about the debt with the consumer themselves, their attorney, a consumer reporting agency, or the creditor. They are prohibited from discussing the debt with anyone else, including the consumer's spouse, without the consumer's consent. Therefore, the correct answer is false.

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33.

Obscene language or profanity.
- True
- False
Correct Answer

A. True

Explanation

This statement is true because obscene language or profanity refers to offensive or vulgar language that is considered inappropriate and disrespectful. It includes words or expressions that are considered socially unacceptable or offensive to others. The use of such language can be offensive and disrespectful to others, and it is generally considered inappropriate in most social settings.

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34.

Continually interrupting or badgering the consumer when he/she is trying to answer questions.
- True
- False
Correct Answer

A. True

Explanation

This statement suggests that continually interrupting or badgering the consumer while they are trying to answer questions is a true behavior. It implies that the person or entity conducting the questioning is not allowing the consumer to fully respond or is pressuring them in a negative way. Interrupting or badgering can hinder effective communication and may lead to frustration or dissatisfaction on the part of the consumer.

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35.

Calling a person once between the hours of 8:00 am – 9:00 pm in their time zone.
- True
- False
Correct Answer

A. False

Explanation

The statement is false because calling a person once between the hours of 8:00 am to 9:00 pm in their time zone does not necessarily guarantee that the call will be answered or that the person will be available to talk. The person may be busy, unavailable, or simply not answer the call. Therefore, the statement cannot be considered as completely true.

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36.

Causing a person’s phone to ring repeatedly or continuously for the purpose of annoying them.
- True
- False
Correct Answer

A. True

Explanation

The given statement is true. Causing a person's phone to ring repeatedly or continuously with the intention of annoying them is considered a form of harassment. This behavior is intrusive and disruptive, causing annoyance and frustration to the individual. It is important to respect others' privacy and avoid engaging in such activities.

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37.

Threatening violence or any action that would harm a person or their reputation.
- True
- False
Correct Answer

A. True

Explanation

Threatening violence or any action that would harm a person or their reputation is considered unacceptable behavior. It goes against ethical norms and can have serious consequences for both the perpetrator and the victim. Such actions can cause physical harm, emotional distress, and damage to one's reputation, making it important to discourage and condemn such behavior. Therefore, the statement "Threatening violence or any action that would harm a person or their reputation" being true aligns with the understanding that such actions are not acceptable in any context.

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38.

Threatening the consumer with a lawsuit when you know that this is not true.
- True
- False
Correct Answer

A. True

Explanation

This statement suggests that it is true to threaten a consumer with a lawsuit even when it is known to be false. This behavior is unethical and potentially illegal, as it involves using false information to intimidate or manipulate consumers. Threatening a consumer with a lawsuit without valid grounds is a deceptive practice that can harm individuals and damage trust in businesses.

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39.

Attempting to collect the correct amount of the debt.
- True
- False
Correct Answer

A. False

Explanation

The statement suggests that attempting to collect the correct amount of the debt is not true. This implies that there may be some inaccuracies or discrepancies in the debt collection process, which prevents the correct amount from being collected. Therefore, the correct answer is False.

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40.

Telling a consumer you intend to have them arrested or incarcerated for non- payment.
- True
- False
Correct Answer

A. True

Explanation

This statement is true because it is illegal and unethical for a business or individual to threaten a consumer with arrest or incarceration for non-payment. Debt collection practices are regulated by laws such as the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from making false threats or misrepresenting the consequences of non-payment. Threatening arrest or incarceration is considered harassment and can lead to legal consequences for the person or business making the threat.

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41.

Indicating to a debtor that you are compiling information for credit bureau.
- True
- False
Correct Answer

A. True

Explanation

This statement is true because indicating to a debtor that you are compiling information for a credit bureau is a common practice in the process of assessing a debtor's creditworthiness. Credit bureaus collect and maintain information on individuals' credit histories, including their borrowing and repayment activities. Informing debtors about this compilation of information is important as it helps them understand that their credit behavior and payment history can impact their credit score and future borrowing opportunities.

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42.

Not using any false, deceptive, or misleading means to collect a debt.
- True
- False
Correct Answer

A. False

Explanation

Using false, deceptive, or misleading means to collect a debt is not allowed and is considered illegal. Therefore, the correct answer is False.

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43.

Sending the consumer a letter in an envelope that has no debt collection language or symbol, rather than a postcard, regarding the debt owed.
- True
- False
Correct Answer

A. False

Explanation

Sending the consumer a letter in an envelope that has no debt collection language or symbol, rather than a postcard, regarding the debt owed is a true statement. This is because the Fair Debt Collection Practices Act (FDCPA) requires debt collectors to communicate with consumers in a manner that is not embarrassing or harassing. Sending a postcard could potentially reveal private information about the debt to others, which is a violation of the FDCPA. Therefore, sending a letter in an envelope without debt collection language or symbols is the correct and legal approach.

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44.

Threatening to deposit a post dated check early.
- True
- False
Correct Answer

A. True

Explanation

Threatening to deposit a post-dated check early is considered true. This is because if someone threatens to deposit a post-dated check before the agreed-upon date, it can be seen as a form of coercion or intimidation. It is not ethical or legal to threaten someone in this manner, as it goes against the understanding and trust associated with post-dated checks.

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45.

The use of unfair or unconscionable means to collect or attempt to collect a debt.
- True
- False
Correct Answer

A. True

Explanation

The use of unfair or unconscionable means to collect or attempt to collect a debt refers to engaging in deceptive, abusive, or harassing practices to coerce individuals into paying their debts. This can include making false statements, using threats or intimidation, or contacting individuals at inappropriate times or locations. Such practices are considered unethical and are prohibited by laws such as the Fair Debt Collection Practices Act (FDCPA) in the United States. Therefore, the statement "True" indicates that the use of unfair or unconscionable means to collect a debt is indeed unacceptable.

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Quiz Created by
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Fair Debt Collections PrActices Act (FDCPA) Exam Quiz

In the Section below, indicate if the following actions are a violation of the FDCPA. Circle “True” if the action is a violation; circle “False” if the action is not a violation.

Quiz Preview

What is the purpose of the FDCPA?

What is the definition of a “consumer”?

What is the definition of a “creditor”?

What is the definition of a “debt”?

What is the definition of “location information”?

When skip tracing by phone, debt collectors are allowed to contact third parties. Debt collectors must:

When speaking with a third party, a debt collector must:

When is it permissible to communicate with a consumer via post card?

When is it permissible to communicate with a third party more than once?

The standard times you are allowed to call a consumer are between 8 a.m. and 9 p.m., or at a time that has been determined to be convenient to the consumer.

If you learn that a consumer works a night shift, you:

Under what conditions may a debt collector make direct contact with a consumer after being advised that the consumer is represented by an attorney?

You are permitted to call a consumer at his/her place of employment if:

When a consumer notifies a company, agency, or law firm in writing, to cease communication concerning a debt, we may contact the consumer to advise that our collections efforts are being terminated.

The term “consumer” includes the consumer’s spouse, parent (if the consumer is a minor), guardian, executor, or administrator.

A debt collector is allowed to use tactics that harass, oppress, or abuse a consumer or person in order to collect a debt.

Debt collectors are trained to use which of the following methods when collecting a debt:

Debt collectors may introduce themselves as, or imply, that they are an attorney.

A collector may change his/her own name every time they communicate with a consumer.

It is false and/or misleading to imply to a consumer that:

Regarding postdated checks, it is unfair practice to:

You have five days to inform the debtor in writing after an initial contact that you have a claim.

If the consumer notifies the debt collector in writing within the initial 30-day period that the debt is disputed, the debt collector must:

A debt collector that fails to comply with any provision of the FDCPA with respect to any person may be liable to that person in an amount equal to the sum of:

Informing an unauthorized third party that a consumer owes a debt.

Calling a nearby (neighbor) back if the original information he/she provided was inaccurate.

Indicate on an envelope to a consumer, “payment overdue – remit at once”.

Disclosing the name of your employer if expressly requested by a third party.

Calling a consumer at 8:00 a.m. in their time zone.

Contacting a consumer at their place of employment after being advised by the consumer that their employer prohibits this type of communication.

Discussing a debt with a consumer’s spouse.

Obscene language or profanity.

Continually interrupting or badgering the consumer when he/she is trying to answer questions.

Calling a person once between the hours of 8:00 am – 9:00 pm in their time zone.

Causing a person’s phone to ring repeatedly or continuously for the purpose of annoying them.

Threatening violence or any action that would harm a person or their reputation.

Threatening the consumer with a lawsuit when you know that this is not true.

Attempting to collect the correct amount of the debt.

Telling a consumer you intend to have them arrested or incarcerated for non- payment.

Indicating to a debtor that you are compiling information for credit bureau.

Not using any false, deceptive, or misleading means to collect a debt.

Sending the consumer a letter in an envelope that has no debt collection language or symbol, rather than a postcard, regarding the debt owed.

Threatening to deposit a post dated check early.

The use of unfair or unconscionable means to collect or attempt to collect a debt.