This quiz show the trainer how Is the agent he will go though call center roles and responsibility.
A. ROI
B. SCM
C. SAP
D. CRM
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A. customer valuation
B. spend management
C. mean opinion score
D. business impact analysis
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A. Web self-service
B. remote-control software
C. self-scanning checkout
D. self-assembly
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A. brain-machine interface
B. collaborative robot
C. smart matter
D. speech recognition
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A. e-support
B. first call resolution
C. automatic repeat request
D. Quality of Service
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A. data center
B. contact center
C. network operations center
D. Information Technology Information Sharing and Analysis Center
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A. thought recognition
B. total cost of ownership
C. decision support system
D. customer lifecycle
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A. geographic information system
B. Remote Procedure Call
C. virtual call center
D. Direct Inward Dialing
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A. remote wakeup
B. collaborative browsing
C. Remote Method Invocation
D. show control
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Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Completing The Assessment Portfolio Memory Survey
Now that you have watched all six episodes of the short training programme on portfolio building, why not take our Memory Survey so that you can see how much you’ve taken...
Questions:
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Attempts:
209 |
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Meeting 1 Module 1 Page 8-9
Directions: From the four underlines words or phrases A, B C and D identify the one that is NOT correct
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Attempts:
4960 |
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