Mars Module 1 - Questionning

1. The first conversation example is the best

True

False

Without any context or further information provided, it is impossible to determine why the first conversation example is considered the best or not. The statement "The first conversation example is the best" is subjective and open to interpretation. Therefore, the answer cannot be determined based on the given information.

Explanation

Without any context or further information provided, it is impossible to determine why the first conversation example is considered the best or not. The statement "The first conversation example is the best" is subjective and open to interpretation. Therefore, the answer cannot be determined based on the given information.

2. Why in video example 01 was the customer unconvinced of the benefits of multi-facing Mars Bar?

He tried it before and it didn’t make a difference?

The Representative didn’t provide the right evidence to support her sales story?

He knows his customers and they wont buy it

The customer was unconvinced of the benefits of multi-facing Mars Bar because the representative did not provide the right evidence to support her sales story. This suggests that the customer needed more convincing and factual information to understand the benefits of multi-facing Mars Bar.

Explanation

The customer was unconvinced of the benefits of multi-facing Mars Bar because the representative did not provide the right evidence to support her sales story. This suggests that the customer needed more convincing and factual information to understand the benefits of multi-facing Mars Bar.

3. In video example 01 the CC's original opening question was "How's business?". How many additional questions did she ask to understand the customer better?

0

1

2

3

The CC's original opening question was "How's business?" and the question is asking how many additional questions she asked to understand the customer better. The answer is 0 because there were no additional questions asked.

Explanation

The CC's original opening question was "How's business?" and the question is asking how many additional questions she asked to understand the customer better. The answer is 0 because there were no additional questions asked.

4. Why in video example 01 did the customer immediately defend against removing Terrys Chocolate Orange?

He personally liked the product?

He has regular customers buying it?

The product adds colour to the display?

The customer immediately defended against removing Terrys Chocolate Orange because he personally liked the product. This suggests that he has a personal preference for the chocolate orange and enjoys consuming it himself.

Explanation

The customer immediately defended against removing Terrys Chocolate Orange because he personally liked the product. This suggests that he has a personal preference for the chocolate orange and enjoys consuming it himself.

5. In video example 01, how would you describe the CC's opening benefit statement?

Engaged the customer from the outset

Very weak but still got him talking

Non existent

Option 4

The opening benefit statement in the video example is described as "non-existent". This means that there was no clear or compelling statement made at the beginning to engage the customer or communicate the benefits of the product or service.

Explanation

The opening benefit statement in the video example is described as "non-existent". This means that there was no clear or compelling statement made at the beginning to engage the customer or communicate the benefits of the product or service.

6. In video example 02, what did the CC do to really engage the customers interest up front?

Gave him brand facts at the start?

She listened and probed on his answer about how's business

She smiled a lot

She gave a powerfull opening benefit statement

In video example 02, the CC engaged the customer's interest up front by giving a powerful opening benefit statement. This means that she started the conversation by highlighting the key benefits or advantages that the customer would gain from the product or service. This approach immediately grabs the customer's attention and makes them more interested in what the CC has to say. By focusing on the benefits, the CC is able to demonstrate the value of the product or service and make a compelling case for why the customer should be interested.

Explanation

In video example 02, the CC engaged the customer's interest up front by giving a powerful opening benefit statement. This means that she started the conversation by highlighting the key benefits or advantages that the customer would gain from the product or service. This approach immediately grabs the customer's attention and makes them more interested in what the CC has to say. By focusing on the benefits, the CC is able to demonstrate the value of the product or service and make a compelling case for why the customer should be interested.