Mars Module 1 - Questionning

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| By Matthiasalison
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Matthiasalison
Community Contributor
Quizzes Created: 2 | Total Attempts: 492
| Attempts: 255
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  • 1/14 Questions

    The first conversation example is the best

    • True
    • False
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Mars Quizzes & Trivia

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  • 2. 

    Why in video example 01 was the customer unconvinced of the benefits of multi-facing Mars Bar?

    • He tried it before and it didn’t make a difference?

    • The Representative didn’t provide the right evidence to support her sales story?

    • He knows his customers and they wont buy it

    Correct Answer
    A. The Representative didn’t provide the right evidence to support her sales story?
    Explanation
    The customer was unconvinced of the benefits of multi-facing Mars Bar because the representative did not provide the right evidence to support her sales story. This suggests that the customer needed more convincing and factual information to understand the benefits of multi-facing Mars Bar.

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  • 3. 

    Why in video example 01 did the customer immediately defend against removing Terrys Chocolate Orange?

    • He personally liked the product?

    • He has regular customers buying it?

    • The product adds colour to the display?

    Correct Answer
    A. He personally liked the product?
    Explanation
    The customer immediately defended against removing Terrys Chocolate Orange because he personally liked the product. This suggests that he has a personal preference for the chocolate orange and enjoys consuming it himself.

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  • 4. 

    In video example 01 the CC's original opening question was "How's business?". How many additional questions did she ask to understand the customer better?

    • 0

    • 1

    • 2

    • 3

    Correct Answer
    A. 0
    Explanation
    The CC's original opening question was "How's business?" and the question is asking how many additional questions she asked to understand the customer better. The answer is 0 because there were no additional questions asked.

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  • 5. 

    In video example 01, how would you describe the CC's  opening benefit statement?

    • Engaged the customer from the outset

    • Very weak but still got him talking

    • Non existent

    • Option 4

    Correct Answer
    A. Non existent
    Explanation
    The opening benefit statement in the video example is described as "non-existent". This means that there was no clear or compelling statement made at the beginning to engage the customer or communicate the benefits of the product or service.

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  • 6. 

    In video example 02, what did the CC do to really engage the customers interest up front?

    • Gave him brand facts at the start?

    • She listened and probed on his answer about how's business

    • She smiled a lot

    • She gave a powerfull opening benefit statement

    Correct Answer
    A. She gave a powerfull opening benefit statement
    Explanation
    In video example 02, the CC engaged the customer's interest up front by giving a powerful opening benefit statement. This means that she started the conversation by highlighting the key benefits or advantages that the customer would gain from the product or service. This approach immediately grabs the customer's attention and makes them more interested in what the CC has to say. By focusing on the benefits, the CC is able to demonstrate the value of the product or service and make a compelling case for why the customer should be interested.

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  • 7. 

    Why did the customer appear immediately defensive in example video 01?

  • 8. 

    If you were in the same situation how might you convince the customer to multi face?

  • 9. 

    How would you describe a positive opening benefit statement? (Please give an example)

  • 10. 

    In your honest opinion, how does the opening benefit statement in video example 02 compare to your own? You need to be honest here and try to compare what you do and dont do and be aware of how this can lead to a reaction you did/ didn't want.

  • 11. 

    In video example 02, what did the CC find out with the question "What do you know about multi facing?

  • 12. 

    Why was "What do you know about multi-facing" an important question to ask?

  • 13. 

    What questions do you think you would see value in asking your customers moving forward?

  • 14. 

    In the previous question we asked you what questions you you could see adding value. What do you think asking these questions will do for you over above what you currently achieve?

Quiz Review Timeline (Updated): Mar 20, 2023 +

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 05, 2013
    Quiz Created by
    Matthiasalison
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