Work Effectively In An Information Technology Environment Quiz

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| By Catherine Halcomb
Catherine Halcomb
Community Contributor
Quizzes Created: 1429 | Total Attempts: 6,058,033
Questions: 19 | Attempts: 339

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Work Effectively In An Information Technology Environment Quiz - Quiz

You might know a great deal about computers, how they work and even how to fix one if something stops working properly, but that doesn’t necessarily mean you’d work well in an information technology enviroment. You’d need to be able to work well with others and adhere to deadlines without feeling overworked. Do you think you have what it takes? Take the following quiz and we’ll find out!


Questions and Answers
  • 1. 

    Key players that exist outside of the organization will affect directly or indirectly how IT is used in your organization, these players include: 1. Government departments involved in IT 2. Vendors of IT products and services 3. IT professional bodies 4. Your family

    • A.

      1 and 2 only

    • B.

      3 and 4 only

    • C.

      1,2, and 3 only

    • D.

      All of the above

    • E.

      None of the above

    Correct Answer
    C. 1,2, and 3 only
    Explanation
    The correct answer is 1, 2, and 3 only. This is because government departments involved in IT, vendors of IT products and services, and IT professional bodies are all external players that can directly or indirectly impact how IT is used in an organization. However, the family is not typically considered an external player in this context, so it is not included in the correct answer.

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  • 2. 

    In order to effectively determine your career choice there are some things that you should be aware of: 1. The range of careers available in IT 2. Your personal desires and abilities 3. Current trends in the field 4. Available training opportunities

    • A.

      1 and 2 only

    • B.

      3 and 4 only

    • C.

      All of the above

    • D.

      None of the above

    Correct Answer
    C. All of the above
    Explanation
    The correct answer is "All of the above" because the question asks for the things that one should be aware of in order to effectively determine their career choice. The given options include the range of careers available in IT (point 1), personal desires and abilities (point 2), current trends in the field (point 3), and available training opportunities (point 4). Therefore, all of these options are important factors to consider when determining a career choice in IT.

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  • 3. 

    The general IT categories can include? 1. Manufacturing 2. Application development 3. Software and hardware management 4. Support and training

    • A.

      1 and 2 only

    • B.

      3 and 4 only

    • C.

      All of the above

    • D.

      None of the above

    Correct Answer
    C. All of the above
    Explanation
    The general IT categories can include manufacturing, application development, software and hardware management, and support and training. This means that all of the given options are correct.

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  • 4. 

    What are some of the policies and procedures that an IT company is likely to enforce? 1. Occupational Health and Safety (OH&S) guidelines and policies 2. Manual on how to use technological equipment 3. Ergonomics 4. Preventative maintenance procedures      

    • A.

      1 and 2 only

    • B.

      3 and 4 only

    • C.

      All of the above

    • D.

      None of the above

    Correct Answer
    C. All of the above
    Explanation
    An IT company is likely to enforce policies and procedures related to Occupational Health and Safety (OH&S) guidelines and policies, as well as a manual on how to use technological equipment. Additionally, they are likely to enforce policies and procedures related to ergonomics, ensuring that employees have a safe and comfortable working environment. Lastly, an IT company is likely to have preventative maintenance procedures in place to ensure the proper functioning and longevity of their technological equipment. Therefore, the correct answer is "All of the above."

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  • 5. 

    There are five general sectors of the IT industry:  

    • A.

      Computer hardware

    • B.

      Communications hardware

    • C.

      Packaged software

    • D.

      Computer services

    • E.

      Communication services

    • F.

      Data services

    Correct Answer(s)
    A. Computer hardware
    B. Communications hardware
    C. Packaged software
    D. Computer services
    E. Communication services
    Explanation
    The correct answer includes the five general sectors of the IT industry: computer hardware, communications hardware, packaged software, computer services, and communication services. These sectors represent different aspects of the IT industry, including the physical components of computers, the equipment used for communication, the software applications that are sold as packages, the services provided for computer-related tasks, and the services provided for communication-related tasks.

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  • 6. 

    In the computer services sector, information may be used for

    • A.

      Data processing

    • B.

      Helping to do my homework

    • C.

      Information storage and retrieval

    • D.

      Computer maintenance

    • E.

      Computer consultancy

    Correct Answer(s)
    A. Data processing
    C. Information storage and retrieval
    D. Computer maintenance
    E. Computer consultancy
    Explanation
    In the computer services sector, information is used for various purposes. Data processing involves manipulating and analyzing data to extract meaningful insights. Information storage and retrieval refers to the management and retrieval of stored data when needed. Computer maintenance involves the upkeep and repair of computer systems and hardware. Computer consultancy involves providing expert advice and guidance on computer-related matters. All of these activities are essential in the computer services sector.

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  • 7. 

    The main functions of the IT department are to:

    • A.

      Provide technical support

    • B.

      Develop and maintain of custom software

    • C.

      Purchase and install hardware and application software

    • D.

      Establish and administer network

    • E.

      Develop emergency plans

    • F.

      Train

    Correct Answer(s)
    A. Provide technical support
    B. Develop and maintain of custom software
    C. Purchase and install hardware and application software
    D. Establish and administer network
    F. Train
    Explanation
    The main functions of the IT department include providing technical support to users, developing and maintaining custom software, purchasing and installing hardware and application software, establishing and administering the network, and providing training to users. These functions are essential for ensuring that the organization's technology infrastructure is running smoothly and efficiently. Technical support helps users troubleshoot and resolve any issues they may encounter with their devices or software. Developing and maintaining custom software ensures that the organization has tailored solutions to meet their specific needs. Purchasing and installing hardware and software ensures that the organization has the necessary tools and applications to support their operations. Establishing and administering the network ensures that the organization's devices are connected and can communicate with each other. Training helps users understand and effectively use the technology resources available to them.

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  • 8. 

    A Mission Statement:

    • A.

      Describes the basic purpose of the organization

    • B.

      Is usually found in the organization's strategic plan

    • C.

      Tell you what to do on a day to day basis

    • D.

      Tell you what to do in an emergency

    Correct Answer(s)
    A. Describes the basic purpose of the organization
    B. Is usually found in the organization's strategic plan
    Explanation
    A mission statement is a statement that describes the fundamental purpose or reason for the existence of an organization. It outlines the organization's core values, goals, and objectives. It is typically included in the organization's strategic plan, which is a document that sets out the long-term direction and priorities of the organization. The mission statement helps guide decision-making and provides a framework for day-to-day operations. It does not, however, provide specific instructions on what to do on a day-to-day basis or in emergency situations.

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  • 9. 

    Some of the ways in which you can promote the organization in a positive manner are?

    • A.

      Telephone etiquette

    • B.

      Creating posters and brochures

    • C.

      Mode of dress

    • D.

      Bad mouhting’ the organization

    • E.

      How business is conducted

    Correct Answer(s)
    A. Telephone etiquette
    C. Mode of dress
    E. How business is conducted
    Explanation
    The ways in which you can promote the organization in a positive manner include telephone etiquette, mode of dress, and how business is conducted. Telephone etiquette is important as it reflects professionalism and good communication skills. The mode of dress also plays a crucial role in creating a positive impression on clients or customers. Dressing appropriately shows respect and professionalism. Lastly, how business is conducted is vital as it encompasses the organization's values, ethics, and customer service. By conducting business in a professional and ethical manner, the organization can build a positive reputation and attract more customers.

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  • 10. 

    Code of  Practice are minimum standards of conduct and practice to be followed by all members of an organization

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because a code of practice serves as a set of guidelines that outline the expected behavior and actions for all members of an organization. It establishes minimum standards of conduct and practice that everyone is expected to adhere to. This helps to ensure consistency, professionalism, and ethical behavior within the organization. By following the code of practice, members can maintain a high level of integrity and contribute to a positive and productive work environment.

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  • 11. 

    In order to promote the organization in a positive light you will need to know and understand its mission statement, establish how the organization sees itself and how it wishes to present itself to its internal and external customers.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Understanding an organization's mission statement is crucial for promoting it in a positive light. By knowing and understanding the mission statement, one can align their actions and communication with the organization's goals and values. This helps in presenting the organization in a consistent and positive manner to both internal and external customers. Therefore, the statement is true.

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  • 12. 

    When you consistently abide by the organization’s code of conduct and follow its policy guidelines you help to promote the organization in a positive way.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Consistently abiding by the organization's code of conduct and following its policy guidelines helps to promote the organization in a positive way because it demonstrates professionalism, integrity, and respect for the organization's values. By adhering to the code of conduct, employees contribute to a positive work environment, build trust with colleagues and stakeholders, and uphold the organization's reputation. This commitment to ethical behavior also helps to maintain legal compliance and fosters a culture of accountability and transparency within the organization.

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  • 13. 

    As an employee of an IT organization it is important to be aware of the type of equipment and software that are in used

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    As an employee of an IT organization, being aware of the type of equipment and software that are in use is crucial for several reasons. Firstly, it allows employees to effectively troubleshoot and resolve any technical issues that may arise. Secondly, it enables employees to make informed decisions when recommending upgrades or new software purchases. Additionally, having knowledge of the equipment and software in use helps employees stay up to date with the latest technology trends and advancements in the industry. Overall, being aware of the type of equipment and software in use is essential for ensuring smooth operations and efficient productivity within an IT organization.

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  • 14. 

    A computer is a programmable electronic machine that: • takes in data and instructions (input) • works with the data (processing) • puts out information (output)

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement is true because a computer is indeed a programmable electronic machine that takes in data and instructions as input, processes the data, and provides output in the form of information. This is the basic functioning principle of a computer.

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  • 15. 

    _______________________ computer  is a small, relatively inexpensive computer designed for an individual user.

    Correct Answer
    Personal
    Explanation
    A personal computer is a small, relatively inexpensive computer designed for an individual user. It is a device that is meant to be used by one person at a time, providing them with the ability to perform various tasks such as word processing, internet browsing, and multimedia playback. Personal computers are typically used in homes, offices, and schools, and they can be easily customized and upgraded to suit the user's needs and preferences.

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  • 16. 

    _______________________ Systems is a group of two or more computer systems linked together.

    Correct Answer
    Network
  • 17. 

    Devices, such as a CD-ROM drive printer, mouse, keyboard, printer, monitor, external Zip drive and scanner, fax machines that are attached to the computer and are used either for input or output are known as ________________________

    Correct Answer
    Peripherals
    Explanation
    The devices listed in the question are all external devices that are connected to a computer and used for input or output purposes. These devices are commonly referred to as peripherals. Peripherals expand the functionality of the computer by allowing users to interact with it and transfer data.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 24, 2014
    Quiz Created by
    Catherine Halcomb
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