Work Effectively In An Information Technology Environment
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You might know a great deal about computers, how they work and even how to fix one if something stops working properly, but that doesn’t necessarily mean you’d work well in an information technology enviroment. You’d need to be able to work well with others and adhere to deadlines without feeling overworked. Do you think you have what it takes? Take the following quiz and we’ll find out!
- 1.Key players that exist outside of the organization will affect directly or indirectly how IT is used in your organization, these players include: 1. Government departments involved in IT 2. Vendors of IT products and services 3. IT professional bodies 4. Your family
- A.
1 and 2 only
- B.
3 and 4 only
- C.
1,2, and 3 only
- D.
All of the above
- E.
None of the above
- 2.In order to effectively determine your career choice there are some things that you should be aware of: 1. The range of careers available in IT 2. Your personal desires and abilities 3. Current trends in the field 4. Available training opportunities
- A.
1 and 2 only
- B.
3 and 4 only
- C.
All of the above
- D.
None of the above
- 3.The general IT categories can include? 1. Manufacturing 2. Application development 3. Software and hardware management 4. Support and training
- A.
1 and 2 only
- B.
3 and 4 only
- C.
All of the above
- D.
None of the above
- 4.What are some of the policies and procedures that an IT company is likely to enforce? 1. Occupational Health and Safety (OH&S) guidelines and policies 2. Manual on how to use technological equipment 3. Ergonomics 4. Preventative maintenance procedures
- A.
1 and 2 only
- B.
3 and 4 only
- C.
All of the above
- D.
None of the above
- 5.There are five general sectors of the IT industry:
- A.
Computer hardware
- B.
Communications hardware
- C.
Packaged software
- D.
Computer services
- E.
Communication services
- F.
Data services
- 6.In the computer services sector, information may be used for
- A.
Data processing
- B.
Helping to do my homework
- C.
Information storage and retrieval
- D.
Computer maintenance
- E.
Computer consultancy
- 7.The main functions of the IT department are to:
- A.
Provide technical support
- B.
Develop and maintain of custom software
- C.
Purchase and install hardware and application software
- D.
Establish and administer network
- E.
Develop emergency plans
- F.
Train
- 8.A Mission Statement:
- A.
Describes the basic purpose of the organization
- B.
Is usually found in the organization's strategic plan
- C.
Tell you what to do on a day to day basis
- D.
Tell you what to do in an emergency
- 9.Some of the ways in which you can promote the organization in a positive manner are?
- A.
Telephone etiquette
- B.
Creating posters and brochures
- C.
Mode of dress
- D.
Bad mouhting’ the organization
- E.
How business is conducted
- 10.Code of Practice are minimum standards of conduct and practice to be followed by all members of an organization
- A.
True
- B.
False
- 11.In order to promote the organization in a positive light you will need to know and understand its mission statement, establish how the organization sees itself and how it wishes to present itself to its internal and external customers.
- A.
True
- B.
False
- 12.When you consistently abide by the organization’s code of conduct and follow its policy guidelines you help to promote the organization in a positive way.
- A.
True
- B.
False
- 13.As an employee of an IT organization it is important to be aware of the type of equipment and software that are in used
- A.
True
- B.
False
- 14.A computer is a programmable electronic machine that: • takes in data and instructions (input) • works with the data (processing) • puts out information (output)
- A.
True
- B.
False
- 15._______________________ computer is a small, relatively inexpensive computer designed for an individual user.
- 16.Devices, such as a CD-ROM drive printer, mouse, keyboard, printer, monitor, external Zip drive and scanner, fax machines that are attached to the computer and are used either for input or output are known as ________________________
- 17._______________________ Systems is a group of two or more computer systems linked together.
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