Proper communication is the backbone of professionalism. We're curious just how much you know about communication in the workplace & interaction with clients. Do you think you can communicate well with your clients/coworkers about your needs while remaining professional? If you think so, then why not give this super fun quiz a try? Please make sure to read all the questions carefully before answering. We are sure that our fun quiz will not only test your knowledge but also make you learn some exciting things about workplace communication. Hope you have a fun time! Keep growing!
True
False
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True
False
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False
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1, 2 and 3 only
4, 5 and 6 only
All of the above
None of the above
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True
False
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True
False
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True
False
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True
False
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True
False
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1, 2 and 3 only
4, 5 and 6 only
All of the above
None of the above
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1 and 2 only
3 and 4 only
All of the above
None of the above
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1, 2 and 3 only
4, 5 and 6 only
All of the above
None pf the above
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1,2 and 3 only
4 and 5 only
All of the above
None of the above
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1, 2 and 3 only
4, 5 and 6 only
All of the above
None of the above
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1, 2 and 3 only
4, 5 and 6 only
All of the above
None of the above
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True
False
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1, 2 and 3 only
4, 5 and 6 only
All of the above
None of the above
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1 and 2 only
3 and 4 only
4 and 5 only
1, 2, 3, 4 and 6 only
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1, 2 and 3 only
4 and 5 only
All of the above
No the abovene of
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True
False
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Greet him/her with a smile
Make eye-contact
Be friendly
Interrupt him or her
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1, 2 and 3 only
4, 5 and 6 only
All of the above
None of the above
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1 only
2 only
3 only
1 and 2 only
All of the above
None of the above
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Communicating with external and internal clients
Gossipping
Handling enquiries related to routine client support needs
Clarifying and recording information
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Shows boredom or impatience
Listens
Speech is appropriate to the circumstances
Body language matches spoken word
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True
False
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To make contact with others
To exchange information
To influence others
To resolve problems
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Direct them to the person who is responsible for that area or department
Advise the client that you will be referring him/her to someone more knowledgeable than you are.
Advise them you can't help them and hang up
Once the request is being handled stay in touch with the client to let/him or her know the progress of the action you are taking or that is being taken.
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Listen attentively
Treat your client as an equal
Treat them as if they are stupid
Don’t give excuses
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A Process – this means it is an ongoing activity, a series of actions that has neither beginning nor end
The people in your organization who need to use your services
An exchange /interaction between two or more persons
Goal-oriented – the goal is to create a common understanding
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Assumptions
Poor background information
Interrupting the speaker
Hidden information
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Open Questions
End questions
Closed Questions
Reflective Questions
Probing Questions
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Approachability
Openness
Empathy
Kind
Optimism
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Quiz Review Timeline (Updated): Sep 3, 2023 +
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