We hear so many verbal messages.
We are often wrapped up in personal concerns
We comprehend words at a slower rate than people speak them.
We have many physical distractions
We think speaking has more advantages than listening.
You can clarify your partner's concerns
You can suggest the solution that's best for your partner
You can use the clear message format (behavior, interpret, etc.)
You can share your own experiences and ideas
You can focus on what you think is the most relevant
"Yeah, I know what you mean."
"So, you're stressed, huh?"
"You'll be fine; you always get good grades."
"Bet you're wishing you hadn't taken 18 credits?"
"So, you're managing most things just fine, but will be relieved when finals are over?"
Heart rate quickens
Body temperature rises
All of the above
None of the above
The other person
Both a and b above
A, b, and c above
Are high self-disclosers
Approve of us even in ways we know are inaccurate
Differentiating end state
Counterfeit goal state