Pre-season Refresher Quiz 2014

1. The minimum oxygen level at which it is safe to enter a coolroom (as confirmed by your oxygen meter) is

Reference Manual Section 1 - ENVIRONMENTAL HEALTH & SAFETY
1.1.4 - Do not enter any coolstore room without activating your oxygen analyser and ensuring oxygen levels are above 19.5%

Explanation

Reference Manual Section 1 - ENVIRONMENTAL HEALTH & SAFETY
1.1.4 - Do not enter any coolstore room without activating your oxygen analyser and ensuring oxygen levels are above 19.5%

Submit

2. It's Sunday afternoon and the footy is on. There is no-one at the customer site when you arrive to vent a room. Can you proceed to open the room and complete the application?

Yes

No

You must always be accompanied by a customer representative whenever you are on a customer site. If you arrive to vent a room, no-one is available and you are unable to contact the customer, please contact AgroFresh immediately.

Explanation

You must always be accompanied by a customer representative whenever you are on a customer site. If you arrive to vent a room, no-one is available and you are unable to contact the customer, please contact AgroFresh immediately.

3. Is the customer required to sign on the bottom of page 1 of the checklist before you place the pouch in the generator or SmartTabs in the activator kit?

Yes

No

Refer to manual reference section 2, point 14

Explanation

Refer to manual reference section 2, point 14

4. What safety equipment and PPE are required when attending a customer site to undertake an application?

Glasses, long trousers, hat, jandals/thongs, cellphone

Hi-viz, closed shoes, long trousers, long sleeves, disposable gloves, oxygen meter, cellphone

Hi-viz, closed shoes, hat, long trousers, long sleeves, oxygen meter

Hi-viz, closed shoes, long trousers, long sleeves, disposable gloves

Reference Manual section 1 - ENVIRONMENTAL HEALTH & SAFETY.
While these things are not specifically listed as PPE, they are all required when you are undertaking a SmartFresh application to ensure your safety.

Explanation

Reference Manual section 1 - ENVIRONMENTAL HEALTH & SAFETY.
While these things are not specifically listed as PPE, they are all required when you are undertaking a SmartFresh application to ensure your safety.

5. After which section heading on the checklist do you proceed with placing the pouch in the generator/tabs into the activator kit?

Room inventory

Maturity information

Sampling

SmartFresh Application

Post-application

The customer must sign on page 1 of the checklist before you begin the application process, which should be followed through using page 2 of the checklist.

Explanation

The customer must sign on page 1 of the checklist before you begin the application process, which should be followed through using page 2 of the checklist.

6. Which of the following key components must be confirmed by the customer and reported on the checklist prior to activating the SmartFresh application in order to ensure that the room is ready for a successful application?

Air tightness of room confirmed by customer

Any special room sealing details carried out

Scrubbers/Ozone switched off

Refrigeration fans running

All vents and portholes closed

Refer to SmartFresh Application section on the checklist - manual section 5.1

Explanation

Refer to SmartFresh Application section on the checklist - manual section 5.1

Submit

7. When there is only a little bit of loose powder in the foil pouch when you open it, you can still proceed with the application as long as you tip all the powder out of the pouch into the generator.

True

False

Reference Manual Section 1 - ENVIRONMENTAL HEALTH & SAFETY
1.1.3 - If on opening the pouch there is loose powder, immediately place in a snaplock bag, replace with a new pouch and advise your AgroFresh representative

Explanation

Reference Manual Section 1 - ENVIRONMENTAL HEALTH & SAFETY
1.1.3 - If on opening the pouch there is loose powder, immediately place in a snaplock bag, replace with a new pouch and advise your AgroFresh representative

8. When should you put on your Hi-viz vest and turn on your oxygen meter?

Once you arrive at the room to do the application

On arrival at the customer site

Before leaving home in the morning

Any social occasions

Best Practice is to put on your hi-viz vest and turn your oxygen meter on as soon as you arrive at the customer site, when you get out of your car.
Also, remember to park in the designated area away from any potential hazards.

Explanation

Best Practice is to put on your hi-viz vest and turn your oxygen meter on as soon as you arrive at the customer site, when you get out of your car.
Also, remember to park in the designated area away from any potential hazards.

9. Are you required to work through all sections of the checklist in order before you place the pouch in the delivery system?

Yes

No

The correct answer is "Yes" because working through all sections of the checklist before placing the pouch in the delivery system ensures that all necessary tasks and steps have been completed. This helps to minimize the risk of errors or omissions, ensuring that the pouch is properly prepared and ready for delivery. By following the checklist in order, it helps to maintain consistency and accuracy in the process, reducing the chances of any potential issues or problems occurring during delivery.

Explanation

The correct answer is "Yes" because working through all sections of the checklist before placing the pouch in the delivery system ensures that all necessary tasks and steps have been completed. This helps to minimize the risk of errors or omissions, ensuring that the pouch is properly prepared and ready for delivery. By following the checklist in order, it helps to maintain consistency and accuracy in the process, reducing the chances of any potential issues or problems occurring during delivery.

10. If you were to come across these scenarios when you are completing an application, which if any would you immediately contact AgroFresh about? (Please check any that apply)

If you have any concerns about the success of an application upon opening the room, please take a photo and advise AgroFresh as soon as possible. Please ensure your discretion in terms of discussing the issue with the customer. The customer will be contacted by AgroFresh if and when required.

Explanation

If you have any concerns about the success of an application upon opening the room, please take a photo and advise AgroFresh as soon as possible. Please ensure your discretion in terms of discussing the issue with the customer. The customer will be contacted by AgroFresh if and when required.

11. What would you do if you return to vent a room and you find that the sign has been removed or appears to have been disturbed? (Please check all that apply)

Advise AgroFresh

Vent the room immediately

Ask the customer what has happened

Write the details on the checklist

If this occurs, you should initially discuss it with the customer to determine whether they know what has happened. If you are satisfied that the room has not been opened prior to your arrival, make a note of it on the checklist, advise AgroFresh and proceed to vent the room.
If you are not satisfied that the room has remained closed throughout the 24 hour application period, contact AgroFresh immediately and then you will need to complete an Incident Report Form.

Explanation

If this occurs, you should initially discuss it with the customer to determine whether they know what has happened. If you are satisfied that the room has not been opened prior to your arrival, make a note of it on the checklist, advise AgroFresh and proceed to vent the room.
If you are not satisfied that the room has remained closed throughout the 24 hour application period, contact AgroFresh immediately and then you will need to complete an Incident Report Form.

Submit

12. When taking library samples, what aspects of the fruit are you looking for? (Please check all that apply)

Representative of the fruit in the room

Any sizes acceptable

No punctures, cuts or decay

No sunburn or skin damage

Whatever the customer gives you

Any variety is OK

Reference section 4.6 SAMPLING PROCEDURES
When taking samples, these should be from a grower that is in the room. If this is not possible, it should at least be one of the varieties that is present in the room.
The fruit selected should be representative of the fruit in the room, uniform in size (medium size) with no obvious defects.
Sample size as per the checklist.
If the customer has already organised the sample, please check that the sample complies with the above requirements. Any concerns, contact AgroFresh.

Explanation

Reference section 4.6 SAMPLING PROCEDURES
When taking samples, these should be from a grower that is in the room. If this is not possible, it should at least be one of the varieties that is present in the room.
The fruit selected should be representative of the fruit in the room, uniform in size (medium size) with no obvious defects.
Sample size as per the checklist.
If the customer has already organised the sample, please check that the sample complies with the above requirements. Any concerns, contact AgroFresh.

Submit

13. What is the maximum length of time from completion of an application for you to return the completed checklist to AgroFresh and update the website?

As soon as possible

No more than 24 hours

No more than 48 hours

Whenever I feel like it

The manual states that checklists need to be returned and the website updated within 48 hours of completion of the application.

Explanation

The manual states that checklists need to be returned and the website updated within 48 hours of completion of the application.

14. Which of these deviations on the checklist do not prevent you from continuing with the application? (Check all that apply)

Room number has changed, but the customer says the volume is the same

Room number has changed and the volume has changed

No room number on the coolroom door

Actual pouch size selected does not match pouch on the checklist (not batch number)

Requested date has changed

None of the above

For any discrepancy on the checklist (apart from time & date of application), you MUST contact your AgroFresh representative prior to proceeding with the application

Explanation

For any discrepancy on the checklist (apart from time & date of application), you MUST contact your AgroFresh representative prior to proceeding with the application

15. If a mis-application occurs, what should you do? (Please check all that apply)

Contact AgroFresh by text or email immediately when mis-application is discovered

Stay calm and don't alarm the customer

Document what happened on the checklist

Complete an Incident Report Form and return to AgroFresh within 48 hours

Complete an Incident Report Form and return to AgroFresh within 24 hours

Contact AgroFresh immediately when mis-application is discovered, ensuring you speak to someone

Refer to Manual section 4 EMERGENCY PROCEDURES

Explanation

Refer to Manual section 4 EMERGENCY PROCEDURES

Submit

16. Which of the following do you consider to be key to your role as a service provider?

Flexibility

Good communication skills

Ensuring I am up to date with all payments on my cellphone, car & office equipment

Time management skills

Ensuring I always keep my promises

Honesty and reliability

Getting the job done as quickly as possible

Ensuring I never put myself or others at risk

Making sure I complete the job no matter what

Understanding and following the guidelines

Remember if it's not safe, just don't do it!

Explanation

Remember if it's not safe, just don't do it!

Submit

17. Put these pre-application processes into the correct sequence

Step 1

Step 2

Step 3

Step 4

Step 5

Reference Manual section 2 - SMARTFRESH QUALITY SYSTEM APPLICATION PROCEDURE
Please remember to contact the customer if you are unable to meet the arranged time.
You may do some of these steps in a different order, however this is the order from the manual.

Explanation

Reference Manual section 2 - SMARTFRESH QUALITY SYSTEM APPLICATION PROCEDURE
Please remember to contact the customer if you are unable to meet the arranged time.
You may do some of these steps in a different order, however this is the order from the manual.

Submit

18. What does SRM stand for? Match the words up....

Situational

Risk

Managing

A key tool we use to ensure our safety is SRM.

Always remember, if it's not safe, just don't do it!

Explanation

A key tool we use to ensure our safety is SRM.

Always remember, if it's not safe, just don't do it!

Submit