Pre-season Refresher Quiz 2014
To get you thinking about SmartFresh. . . . . Ensure you have your manual handy when completing the quiz.
- 1.
What safety equipment and PPE are required when attending a customer site to undertake an application?
- A.
Glasses, long trousers, hat, jandals/thongs, cellphone
- B.
Hi-viz, closed shoes, long trousers, long sleeves, disposable gloves, oxygen meter, cellphone
- C.
Hi-viz, closed shoes, hat, long trousers, long sleeves, oxygen meter
- D.
Hi-viz, closed shoes, long trousers, long sleeves, disposable gloves
Correct Answer
B. Hi-viz, closed shoes, long trousers, long sleeves, disposable gloves, oxygen meter, cellphoneExplanation
Reference Manual section 1 - ENVIRONMENTAL HEALTH & SAFETY.
While these things are not specifically listed as PPE, they are all required when you are undertaking a SmartFresh application to ensure your safety.Rate this question:
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- 2.
Which of these deviations on the checklist do not prevent you from continuing with the application? (Check all that apply)
- A.
Room number has changed, but the customer says the volume is the same
- B.
Room number has changed and the volume has changed
- C.
No room number on the coolroom door
- D.
Actual pouch size selected does not match pouch on the checklist (not batch number)
- E.
Requested date has changed
- F.
None of the above
Correct Answer
E. Requested date has changedExplanation
For any discrepancy on the checklist (apart from time & date of application), you MUST contact your AgroFresh representative prior to proceeding with the applicationRate this question:
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- 3.
The minimum oxygen level at which it is safe to enter a coolroom (as confirmed by your oxygen meter) is
Correct Answer
19.5
19.5%Explanation
Reference Manual Section 1 - ENVIRONMENTAL HEALTH & SAFETY
1.1.4 - Do not enter any coolstore room without activating your oxygen analyser and ensuring oxygen levels are above 19.5%Rate this question:
- 4.
When there is only a little bit of loose powder in the foil pouch when you open it, you can still proceed with the application as long as you tip all the powder out of the pouch into the generator.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Reference Manual Section 1 - ENVIRONMENTAL HEALTH & SAFETY
1.1.3 - If on opening the pouch there is loose powder, immediately place in a snaplock bag, replace with a new pouch and advise your AgroFresh representativeRate this question:
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- 5.
After which section heading on the checklist do you proceed with placing the pouch in the generator/tabs into the activator kit?
- A.
Room inventory
- B.
Maturity information
- C.
Sampling
- D.
SmartFresh Application
- E.
Post-application
Correct Answer
D. SmartFresh ApplicationExplanation
The customer must sign on page 1 of the checklist before you begin the application process, which should be followed through using page 2 of the checklist.Rate this question:
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- 6.
What would you do if you return to vent a room and you find that the sign has been removed or appears to have been disturbed? (Please check all that apply)
- A.
Advise AgroFresh
- B.
Vent the room immediately
- C.
Ask the customer what has happened
- D.
Write the details on the checklist
Correct Answer(s)
A. Advise AgroFresh
C. Ask the customer what has happened
D. Write the details on the checklistExplanation
If this occurs, you should initially discuss it with the customer to determine whether they know what has happened. If you are satisfied that the room has not been opened prior to your arrival, make a note of it on the checklist, advise AgroFresh and proceed to vent the room.
If you are not satisfied that the room has remained closed throughout the 24 hour application period, contact AgroFresh immediately and then you will need to complete an Incident Report Form.Rate this question:
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- 7.
When should you put on your Hi-viz vest and turn on your oxygen meter?
- A.
Once you arrive at the room to do the application
- B.
On arrival at the customer site
- C.
Before leaving home in the morning
- D.
Any social occasions
Correct Answer
B. On arrival at the customer siteExplanation
Best Practice is to put on your hi-viz vest and turn your oxygen meter on as soon as you arrive at the customer site, when you get out of your car.
Also, remember to park in the designated area away from any potential hazards.Rate this question:
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- 8.
It's Sunday afternoon and the footy is on. There is no-one at the customer site when you arrive to vent a room. Can you proceed to open the room and complete the application?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
You must always be accompanied by a customer representative whenever you are on a customer site. If you arrive to vent a room, no-one is available and you are unable to contact the customer, please contact AgroFresh immediately.Rate this question:
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- 9.
If you were to come across these scenarios when you are completing an application, which if any would you immediately contact AgroFresh about? (Please check any that apply)
- A.
![Pre-season Refresher Quiz 2014 - Quiz]()
- B.
![Pre-season Refresher Quiz 2014 - Quiz]()
- C.
![Pre-season Refresher Quiz 2014 - Quiz]()
Correct Answer
B.Explanation
If you have any concerns about the success of an application upon opening the room, please take a photo and advise AgroFresh as soon as possible. Please ensure your discretion in terms of discussing the issue with the customer. The customer will be contacted by AgroFresh if and when required.Rate this question:
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- 10.
When taking library samples, what aspects of the fruit are you looking for? (Please check all that apply)
- A.
Representative of the fruit in the room
- B.
Any sizes acceptable
- C.
No punctures, cuts or decay
- D.
No sunburn or skin damage
- E.
Whatever the customer gives you
- F.
Any variety is OK
Correct Answer(s)
A. Representative of the fruit in the room
C. No punctures, cuts or decay
D. No sunburn or skin damageExplanation
Reference section 4.6 SAMPLING PROCEDURES
When taking samples, these should be from a grower that is in the room. If this is not possible, it should at least be one of the varieties that is present in the room.
The fruit selected should be representative of the fruit in the room, uniform in size (medium size) with no obvious defects.
Sample size as per the checklist.
If the customer has already organised the sample, please check that the sample complies with the above requirements. Any concerns, contact AgroFresh.Rate this question:
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- 11.
What is the maximum length of time from completion of an application for you to return the completed checklist to AgroFresh and update the website?
- A.
As soon as possible
- B.
No more than 24 hours
- C.
No more than 48 hours
- D.
Whenever I feel like it
Correct Answer
C. No more than 48 hoursExplanation
The manual states that checklists need to be returned and the website updated within 48 hours of completion of the application.Rate this question:
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- 12.
If a mis-application occurs, what should you do? (Please check all that apply)
- A.
Contact AgroFresh by text or email immediately when mis-application is discovered
- B.
Stay calm and don't alarm the customer
- C.
Document what happened on the checklist
- D.
Complete an Incident Report Form and return to AgroFresh within 48 hours
- E.
Complete an Incident Report Form and return to AgroFresh within 24 hours
- F.
Contact AgroFresh immediately when mis-application is discovered, ensuring you speak to someone
Correct Answer(s)
B. Stay calm and don't alarm the customer
C. Document what happened on the checklist
E. Complete an Incident Report Form and return to AgroFresh within 24 hours
F. Contact AgroFresh immediately when mis-application is discovered, ensuring you speak to someoneExplanation
Refer to Manual section 4 EMERGENCY PROCEDURESRate this question:
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- 13.
Is the customer required to sign on the bottom of page 1 of the checklist before you place the pouch in the generator or SmartTabs in the activator kit?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Refer to manual reference section 2, point 14Rate this question:
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- 14.
Are you required to work through all sections of the checklist in order before you place the pouch in the delivery system?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
The correct answer is "Yes" because working through all sections of the checklist before placing the pouch in the delivery system ensures that all necessary tasks and steps have been completed. This helps to minimize the risk of errors or omissions, ensuring that the pouch is properly prepared and ready for delivery. By following the checklist in order, it helps to maintain consistency and accuracy in the process, reducing the chances of any potential issues or problems occurring during delivery.Rate this question:
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- 15.
Which of the following key components must be confirmed by the customer and reported on the checklist prior to activating the SmartFresh application in order to ensure that the room is ready for a successful application?
- A.
Air tightness of room confirmed by customer
- B.
Any special room sealing details carried out
- C.
Scrubbers/Ozone switched off
- D.
Refrigeration fans running
- E.
All vents and portholes closed
Correct Answer(s)
A. Air tightness of room confirmed by customer
B. Any special room sealing details carried out
C. Scrubbers/Ozone switched off
D. Refrigeration fans running
E. All vents and portholes closedExplanation
Refer to SmartFresh Application section on the checklist - manual section 5.1Rate this question:
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- 16.
Which of the following do you consider to be key to your role as a service provider?
- A.
Flexibility
- B.
Good communication skills
- C.
Ensuring I am up to date with all payments on my cellphone, car & office equipment
- D.
Time management skills
- E.
Ensuring I always keep my promises
- F.
Honesty and reliability
- G.
Getting the job done as quickly as possible
- H.
Ensuring I never put myself or others at risk
- I.
Making sure I complete the job no matter what
- J.
Understanding and following the guidelines
Correct Answer(s)
A. Flexibility
B. Good communication skills
D. Time management skills
E. Ensuring I always keep my promises
F. Honesty and reliability
H. Ensuring I never put myself or others at risk
J. Understanding and following the guidelinesExplanation
Remember if it's not safe, just don't do it!Rate this question:
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