Health Managers & Assistant Health Managers - Networks Group Flu Pandemic Exercise 2016

1. What precautions should you do when attending to Mrs Elaine Tan?

Wear N-95 mask

Wear a safety helmet

Wear disposable gloves

Both A & C

These two actions apply for anyone attending to suspect.

Explanation

These two actions apply for anyone attending to suspect.

2. Who should you notify to clean and disinfect the affected premises?

Line Directors

Facilities Management

Managing Director

Any available staff nearby

Facilities Management is responsible for any disinfection of affected premises.

Explanation

Facilities Management is responsible for any disinfection of affected premises.

3. Who is in-charge of the call tree procedures for Networks Group?

BCMPS Team

Respective Vice Presidents

Health Managers

Managing Director

BCMPS Team (led by Mr Tan Thiam Joo, Mr Lim Kai Loon & Ms Tan Lee Chan) will be in-charge of call tree procedures

Explanation

BCMPS Team (led by Mr Tan Thiam Joo, Mr Lim Kai Loon & Ms Tan Lee Chan) will be in-charge of call tree procedures

4. What should be done at 10.30am to manage Mrs Elaine Tan?

Record the time and check if her temperature exceeds 38 C

Isolate her to quarantine/isolation room

To check with Mrs Elaine Tan on travel history to affected areas and/or contact history with pandemic patients

All are correct

All options are the correct procedures to manage a suspect

Explanation

All options are the correct procedures to manage a suspect

5. How can staff be updated on the situation within Singtel Networks Group?

There will be a cascading brief through your respective Line Directors & on Espresso

Office cleaner

Singapore Police Force

Your family members

For any updates on the situation, there will be a cascading brief through your respective Line Directors & on Espresso.

Explanation

For any updates on the situation, there will be a cascading brief through your respective Line Directors & on Espresso.

6. What should the staff in the immediate proximity of Mrs Elaine Tan do?

Wear N-95 mask immediately

Work from home to prevent spreading to others

Not to crowd around Elaine and keep outside 2m radius from Mrs Elaine

A & C are correct

Staff nearby the suspect should protect himself/herself by wearing N-95 mask and not to crowd around the suspect.

Explanation

Staff nearby the suspect should protect himself/herself by wearing N-95 mask and not to crowd around the suspect.

7. Which of the following is/are the responsibilities of the Assistant Health Managers?

Put up signages to prevent staff from entering that room

Put up signages to prevent staff from leaving the floor

Put up signages to stop staff from using the same washroom used by Mrs Elaine

All of the above

All options are responsibilities of assistant health managers. They play a support role to the health manager.

Explanation

All options are responsibilities of assistant health managers. They play a support role to the health manager.

8. What are the items to be included in the health screening form for visitors?

Personal details, IC number, contact details

Meeting venue, Name of temperature recording staff

Description of symptoms, contract tracing, travel history

All of the above

All of the items in all options are to be included in the health screening form for visitors

Explanation

All of the items in all options are to be included in the health screening form for visitors

9. Who are responsible for collating contact information of all employees in your department for the purpose of operations?

Managing Director

Incident Management Team (IMT)

Your Vice President

Respective department's Directors and BCM Coordinators/ BCM SPOCs

Respective department's Directors and BCM Coordinators/ BCM SPOCs are responsible for collating contact information of all employees in your department

Explanation

Respective department's Directors and BCM Coordinators/ BCM SPOCs are responsible for collating contact information of all employees in your department

10. Who keeps the Personal Protective Equipment (PPE) in your department?

Managing Director

Every staff

BCMPS Department

Health Managers

Health Managers keep the Personal Protective Equipment (PPE) in your department

Explanation

Health Managers keep the Personal Protective Equipment (PPE) in your department

11. Above what body temperature is a visitor/staff considered a suspected carrier? Choose the lowest limit.

37 C

38 C

40 C

41 C

Anyone with body temperature above 38 C is a suspect.

Explanation

Anyone with body temperature above 38 C is a suspect.

12. What are the procedures for visitors or staff who are unwell but show symptoms?

Staff to notify Health Managers and advise visitor to remain at reception. Unwell visitor to don surgical mask.

Health Managers to isolate visitor by accompanying him/her to isolation bay via isolation route.

Health Managers to monitor the health status of staff who have come into contact with infected visitor

All of the above

All of the above options are the correct procedures for visitors or staff who are unwell but show symptoms of H7N9

Explanation

All of the above options are the correct procedures for visitors or staff who are unwell but show symptoms of H7N9

13. At 10am, Mrs Elaine insisted that she was just having a normal fever.Which of the immediate action by Health Managers (HM) is INCORRECT?

Instruct her to cover her mouth with her hands

Health Managers to wear N-95 mask before attending to her

Take note of the time

Health Managers to wear disposable gloves before attending to her

It is incorrect for a suspect to cover her mouth with her hands. Suspects should wear surgical mask.

Explanation

It is incorrect for a suspect to cover her mouth with her hands. Suspects should wear surgical mask.

14. Which of the following statements is/are TRUE?

N-95 masks have an expiry date

Health Managers are to switch off any fans at Mrs Elaine's working and surrounding area

Health Managers and Assistant Health Managers are to wear Personal Protective Equipment (PPE) before attending to any suspects

All of the above

All options are correct.

Explanation

All options are correct.

15. After Mrs Elaine has been sent to the quarantine/isolation room, which of the following procedures is FALSE?

All staff MUST work in the rooms used by Mrs Elaine

Health Manager to inform staff to wash their hands thoroughly

Health Manager and Assistant Health Manager to check whether other staff has temperature exceeding 38 C.

Staff are prohibited from using any rooms that have been previously used by any suspect

Explanation

Staff are prohibited from using any rooms that have been previously used by any suspect

16. Which of the following is FALSE regarding the decontamination procedures?

Health Manager and Assistant Health Manager to take note on the arrival of cleaners

Ensure that all staff have left

Begin cleaning starting from the cleanest to the dirtiest

Begin cleaning your own vehicle before cleaning Managing Director's vehicle

Note: decontamination and cleaning should start from cleanest to dirtiest area.

Explanation

Note: decontamination and cleaning should start from cleanest to dirtiest area.

17. Should the business trip to Tokyo, proceed as usual?

YES

NO

Tokyo is an unaffected country.

Explanation

Tokyo is an unaffected country.

18. What is the number to be called for ambulance to send Mrs Elaine to the hospital?

999

995 / 993

6777 3777

1777

995 is the number to call for the ambulance. 993 is the number used for pandemic event.

Explanation

995 is the number to call for the ambulance. 993 is the number used for pandemic event.

19. Which of the following is FALSE with regard to the responsibilities of Managing Agent (MA)?

MA is to inform Health Manager as soon as the ambulance arrives

MA needs to liase with security to hold designated lift

MA needs to liase with Facilities Management to disinfect the areas to be disinfected

MA is responsible for ordering food to ensure the suspects and their families are fed

MA is NOT responsible for ordering food to ensure the suspects and their families are fed

Explanation

MA is NOT responsible for ordering food to ensure the suspects and their families are fed

20. Who are responsible for monitoring stock levels of Personal Protective Equipment (PPE) at your workplace?

Health Managers

BCM Coordinators

BCMPS Department

All staff

Health Managers are responsible for monitoring stock levels of Personal Protective Equipment (PPE)

Explanation

Health Managers are responsible for monitoring stock levels of Personal Protective Equipment (PPE)

21. Who is responsible for implementing the screening measures at the alternate site's lobby?

Line Directors

Facilities Management

BCM Coordinators

TJ

Facilities Management is in charge of the screening measures at the alternate site's lobby

Explanation

Facilities Management is in charge of the screening measures at the alternate site's lobby

22. Who is responsible for activating the Infectious Disease Business Continuity Plan (IDBCP)?

Singtel Pandemic Management Team (PMT)

Your spouse

Land Transport Authority (LTA)

BCMPS Team

Singtel Pandemic Management Team (PMT) activates the overall IDBCP.

Explanation

Singtel Pandemic Management Team (PMT) activates the overall IDBCP.

23. Which are the relevant items that can be found in the Health Manager Equipment Box?

Thermometer, pen, masking tape, signages

Surgical mask, disposable gloves, alcohol wipes, checklist form (Annex G8-5)

N-95 mask, thermometer sleeves, contact tracing form, bio-hazard bags

All of the above

These are all of the items that should be prepared and should be found in the Health Manager Equipment Box. Please ensure that the box is updated and well-prepared.

Explanation

These are all of the items that should be prepared and should be found in the Health Manager Equipment Box. Please ensure that the box is updated and well-prepared.

24. Who should be informed first when Mrs Elaine Tan was found to be listless and unwell?

Line Directors

Health Managers

Family members

Both A & B are correct

Line directors and Health Managers are to be informed first.

Explanation

Line directors and Health Managers are to be informed first.

25. True or False: Mrs Elaine MUST wear a surgical mask when she is alone.

TRUE

FALSE

A suspect is to wear surgical mask. Not N-95 mask.

Explanation

A suspect is to wear surgical mask. Not N-95 mask.

26. Who are responsible for briefing the employees on personal hygiene measures?

BCMPS Team

Health Managers and Directors of each individual department

Vice President

Human Resource

Health Managers and Directors of each individual department are responsible for briefing the employees on personal hygiene measures. For example, washing hands before your meal, covering your nose while sneezing, etc.

Explanation

Health Managers and Directors of each individual department are responsible for briefing the employees on personal hygiene measures. For example, washing hands before your meal, covering your nose while sneezing, etc.

27. Which of the following is FALSE regarding the travel policy of Singtel Networks Group?

There is no travel restriction to countries which are in DORSCON GREEN

Staff who travel to countries in DORSCON ORANGE or DORSCON RED must quarantine himself/herself for 14 days upon returning

Staff is advised not to travel to affected country

Staff who travel to countries in DORSCON YELLOW must quarantine himself/herself for 30 days upon returning

Home quarantine upon return only applies to staff travelling to DORSCON ORANGE/RED countries. DORSCON GREEN/YELLOW are not required.

Explanation

Home quarantine upon return only applies to staff travelling to DORSCON ORANGE/RED countries. DORSCON GREEN/YELLOW are not required.

28. Which of the following is the correct procedure during DORSCON YELLOW?

During DORSCON YELLOW, isolation rooms are ready and prepared

During DORSCON YELLOW, staff are to wear Personal Protective Equipment (PPE) all the time

During DORSCON YELLOW, ALL staff are to work from home

None of the above

During DORSCON YELLOW, isolation rooms have to be ready. Staff are not required to wear PPE all the time and not ALL staff are to work from home.

Explanation

During DORSCON YELLOW, isolation rooms have to be ready. Staff are not required to wear PPE all the time and not ALL staff are to work from home.

29. TRUE OR FALSE: You should remove your N-95 mask first before removing disposable gloves.

TRUE

FALSE

You should remove gloves first before your mask. The gloves may have been contaminated by any viruses via touching any surfaces that have been touched by the suspect.

Explanation

You should remove gloves first before your mask. The gloves may have been contaminated by any viruses via touching any surfaces that have been touched by the suspect.

30. Who will be responsible for the activation of contact tracing processes at the workplace?

BCM Coordinators

Human Resource Department

BCMPS Department

Incident Management Team (IMT)

HR is responsible for activating contact tracing processes at the workplace

Explanation

HR is responsible for activating contact tracing processes at the workplace

31. Where should Personal Protective Equipment be disposed of?

Covered dustbin

Give to your Line Directors

Bio-hazard bag

A and C are true

PPE are to be disposed only at covered dustbin or bio-hazard bags

Explanation

PPE are to be disposed only at covered dustbin or bio-hazard bags

32. What are the list of required things to be available in the quarantine/isolation room?

Three chairs, two surgical masks, 1 pair of disposable gloves, drinking water

Telephone, towels, fans, fire extinguishers

Laptop, food, iPad, safety helmet

Both A and C are correct

Three chairs, two surgical masks, 1 pair of disposable gloves, drinking water - These are the basic necessities to be readily available in the isolation room

Explanation

Three chairs, two surgical masks, 1 pair of disposable gloves, drinking water - These are the basic necessities to be readily available in the isolation room

33. Should the staff (including the Networks Group Managing Director) returning to Singapore be quarantined?

YES

NO

Shanghai is an affected country and in DORSCON ORANGE/RED phase. Quarantine upon return is compulsory.

Explanation

Shanghai is an affected country and in DORSCON ORANGE/RED phase. Quarantine upon return is compulsory.

34. Should Personal Protective Equipment (PPE) be issued at this stage?

YES

NO

PPE should only be issued to staff during DORSCON YELLOW. During DORSCON GREEN, PPE are to be prepared (not distributed).

Explanation

PPE should only be issued to staff during DORSCON YELLOW. During DORSCON GREEN, PPE are to be prepared (not distributed).

35. Should visitors or staff who are unwell but show no symptoms, be allowed to enter the premise?

YES

NO

Visitors or staff who are unwell but show no symptoms are allowed to enter the premise

Explanation

Visitors or staff who are unwell but show no symptoms are allowed to enter the premise

36. Which of the following is FALSE regarding procedures relating to quarantine/isolation room?

Health Manager is to inform people to vacate the quarantine/ isolation room before Mrs Elaine enters

Windows and doors in the quarantine/ isolation room MUST be closed and duct-tape shut.

Signages should be put up to prevent people from entering the quarantine/ isolation room

Mrs Elaine should bring her valuables to the quarantine/isolation room

Windows and doors in the quarantine/ isolation room MUST not be closed and duct-tape shut.

Explanation

Windows and doors in the quarantine/ isolation room MUST not be closed and duct-tape shut.

37. Match the following

Choice 1

Choice 2

Submit