NCO DLC - Operational Airman (Test 3)

According to managerial communication, directive communication is, “used to
describe actions you expect to be carried out by your audience. The emphasis in directive
communication is clear, concise directions and expectations for your audience. This communication
style is best used to deliver orders to your subordinates about a task that needs to be
accomplished.” In the scenario, TSgt Olds is clearly laying down his expectations for his subordinates
with clear concise directions that leave no room for questions. His actions will MOST
LIKELY enhance NCO effectiveness.

According to the Interpersonal Communication chapter, during pre-session
activities, you should first diagnose the situation (Lingle wants to talk to him about
an assignment in Germany), then select and narrow the topic, define what you want to
accomplish (Germany and assignments), analyze the audience (Lingle’s subordinate), and
determine if there are any limiting factors (no limiting factors evident). The last step is to
prepare for the session (gathers information) and create an outline (Lingle develops and
outline).

According to managerial communication, “lateral communication flows neither
downward nor upward; instead, it flows across organizational channels or amongst you
and your peers.” In this scenario the communication is strictly between two TSgt’s/peers.
Salas shows his appreciation for this lateral communication when he states, “you just
saved me from having to go up the chain of command for assistance.”

According to the JIIM Operations chapter, occupying territories and providing
for the initial establishment of a military government until the elected government can
regain control is a function of the Army.

According to the JIIM Operations chapter, Rapid Global Mobility refers to the
timely movement, positioning, and sustainment of military forces and capabilities through
air and space, across the range of military operations. In the scenario, troops are headed
to Country “X” in a matter of hours with supplies. This is made possible by Rapid Global
Mobility

According to the Discipline chapter, referral counseling, is when supervisors who
are aware of a problem a subordinate is experiencing that goes beyond the scope of the
subordinate’s and the supervisor’s abilities.

During an On-Scene interview, you are actually on the scene of an incident or
accident (what appeared to be a bomb explode across the street) and a reporter, with an
over the shoulder cameraman, asks you questions (A reporter bursts through the door and
asks, “Do you think it’s a terrorist bombing like the Boston Marathon?”).

According to managerial communication, “This type (style) of pattern(arrangement)
brings (carries) not only the problem (issue) to the table, but it also brings a solution
(resolution) along with it.” Lee is briefing his subordinate the problem solution style
pattern.

According to managerial communication directive communication is used to
describe (portraying) actions you expect (require) to be carried out (completed) by your audience
(addressees). The emphasis in directive communication is clear (strong), concise (brief)
directions (guidelines) and expectations (prospects) for your audience. This communication
style is best used to deliver (convey) orders (instruction) to your subordinates about a task (job)
that needs to be accomplished.

Social Media Guidelines state that Airmen must remember there are always
consequences to what you write and upload (e.g. videos). Stay in your lane, be aware of
the image you present, don’t misrepresent the truth or give out classified information.”
TSgt Pratt’s comments will enhance mission effectiveness by ensuring his team understands
social media guidelines.

According to the JIIM Operations chapter, DISA provides, operates, and assures
command and control and information-sharing capabilities and a globally accessible
enterprise information infrastructure in direct support of joint warfighters, national level
leaders, and other mission and coalition partners across the full spectrum of military
operations.

According to the Cross Cultural Awareness chapter, ethnocentrism is the belief
or assumption that the particular social or cultural group a person belongs to is superior.
TSgt Knight is explaining ethnocentrism when he states, “…the faith or notion that your
community or ethnic set is greater than another’s. It can make us think that we are right
while others are wrong. It’s important to open your mind, be tolerant, and understand
that every culture is different, especially when deployed.”

According to the Nuclear Enterprise chapter, the nuclear triad, “is structured
to provide the President options that mitigate risk across a range of adversaries
and scenarios.” Additionally, the chapter states, “The Air Force believes the best blend
of deterrence attributes can be achieved using a triad that includes: Air Force intercontinental
ballistic missiles (ICBMs), Air Force nuclear capable bombers, Navy submarine
launched ballistic missiles (SLBMs). In this scenario, TSgt Balfour explained the nuclear
triad by restating the definition found in the 2013 Flight Plan for the Air Force Nuclear
Enterprise as well as describing the three legs of the triad reflected in the chapter.

The three most critical factors to consider in selecting the setting are location, space, and time.

The two types of feedback are preventative and rehabilitative

The Nuclear Enterprise chapter states, “A missile silo is an underground, vertical
cylindrical container for the storage and launching of ICBMs. They typically have the
missile some distance under the surface, protected by a large “blast door” on top. The
survivability of these silos is achieved through the physical hardening of the silos and
through their underground location, which protects against air blast effects.” In this
scenario, MSgt Crenshaw’s comments were directly related to the Missile Silo.

The correct answer is "Knowing yourself, knowing others, and the message." In order to have effective interpersonal communication, it is important to have self-awareness and understanding of one's own thoughts, feelings, and values (knowing yourself). Additionally, understanding and empathizing with others' perspectives, emotions, and needs (knowing others) is crucial. Finally, the message refers to the actual content being communicated and how it is expressed, which includes verbal and nonverbal cues. These three factors work together to facilitate effective interpersonal communication.

According to the Cross Cultural Awareness chapter, Cultural-Specific competence
illustrates an approach that emphasizes specific aspects of particular cultures,
affording Airmen much of the knowledge and/or skills necessary to interact more competently
with individuals from those cultural backgrounds. TSgt Jonson has demonstrated
that by taking what he has learned from the pamphlet developed by the Air Force Cultural
and Language Center and applying it in the local Afghan community. His initiative in
doing so exemplifies a motivation of an Airman wanting to make a positive difference in a
deployment.

According to the Nuclear Enterprise chapter, “root cause analysis are often utilized
to identify the real problem. In the case of the nuclear enterprise, our national security could
very well depend on finding root causes of problems exposed in inspections, audits, and assessment
findings.” In this scenario, MSgt Thorpe comments on the use of root cause analysis by
stating, “If you notice a trend, you should investigate the situation to determine the real source
of the problem.” Gather the other NCOs. We need to use a structured approach to analyze the
cause of this issue before it affects our effectiveness.”

According to the Nuclear Enterprise chapter, safety is one of three key elements of
nuclear surety. It consists of program guidance, system evaluation, safety assurance, and for
conduct of safe nuclear weapon system operations. Trip violated that by disregarding what he knew
to be a safety issue and justified it by telling himself that others have verified the system and it was
cleared. This could result in a nuclear mishap and degradation of nuclear employment.

According to the Nuclear Enterprise chapter, security is the total spectrum of procedures,
facilities, equipment, and personnel employed to protect nuclear weapon. In this scenario,
security of the nuclear weapons is compromised due to uncertainty of the alarm system integrity.
Field should have followed the Air Base Instruction and reported the incident immediately.

According to the Discipline chapter, supervisors should take the least amount of
action necessary to correct behavior and then progress up from there. Smith is not using
the PDP effectively; rather than use progressive discipline (i.e. LOC then LOA then LOR), he

Bridging is a technique you can use to move from the reporter‘s agenda to your
message. Briefly answer the reporter’s question then smoothly transition by bridging to
deliver your message and agenda. An example is, “Fifteen airmen died in combat today;
however, they died defending...” Using these types of techniques will enhance NCO
effectiveness.

Part of the Interview Do’s and Don’ts says, “Don’t begin with gratuitous phrases,
such as, ‘I’m glad you asked that question’…. It wastes time, doesn’t convey anything, and
implies that all the other questions were stupid.”

According to the Interpersonal Communication chapter, interpersonal communication
is a face-to-face, multidirectional exchange of verbal messages and nonverbal
signals between two or more people, for the purpose of gaining a shared meaning.

CORRECT: According to the Adapting Interpersonal Skills section, assertiveness is being
self-assured, confident (Olsen displays confidence on a daily basis), and respectful of
others (takes the feelings of others into consideration) characterizes assertiveness. It is
really more about having self-esteem, accepting your own feelings (accepts his feelings)
and opinions as valid, and having the self-confidence to express them (confidence in
expressing them).

According to the JIIM Operations chapter, construction, maintenance, and repair
of buildings, structures, and utilities as well as the acquisition, management, and disposal
of real property and natural resources is a common function of the Military Departments,
not the Services.

According to the JIIM Operations chapter, Agile Combat Support includes all
elements of a forward base-support structure: maintenance, supply, transportation,
communications, services, engineering, security, health services, finance, legal services,
and chaplaincy. It also includes services mentioned in the scenario such as a transportation
schedule, dining facilities and living quarters (tents.)

According to the Nuclear Enterprise chapter, future deterrence theory “could
rely more heavily on the diplomatic, economic and informational forms of our national
powers. For example, the threat of nuclear attack may not deter radical non-state actors.
These groups may have ideologies that prevent them from being concerned with the
outcome of such modes of deterrence.” In this scenario, MSgt Halter supports this theory
by stating, “That’s right, just remember that not all forces can be dissuaded by the threat
of nuclear weapons. In fact, someday, other national powers will most likely be used to
achieve the same effects.”

According to managerial communication, free writing is an effective method
for overcoming your internal critical judge.” Casale clearly identifies free writing when he
says, “This method is useful in showing the critic within yourself who is really in charge.”

According to the JIIM Operations chapter, one of the functions of the CJCS
includes preparing strategic plans for the Armed Forces.

According to the Interpersonal Communication chapter, knowing others means
you take the time to learn things about others that are interesting and not so interesting
(including personal perceptions, values, beliefs, personalities, preferences, and habits)
(Basler gets to know his subordinates, what they’re interested in), and it means admitting
that others may have strengths that you do not possess. Knowing others helps you
develop good relationships and experiences over time. When you know others, you can
detect their typical and non-typical behavior (knows their typical behavior), which helps
you tailor your conversation to your subordinates’ interpersonal communication needs.

MSgt Bixby used basic interpersonal skills effectively, which, according to the
Interpersonal Communication chapter, basic interpersonal skills can be broken down into
three sections: Pre-session, Session, and Post-session. Pre-session activities include: diagnosing,
and preparing. During the session, opening, attending, responding, resolving,
and closing skills are used. Post-session activities include follow-up actions. Bixby
knows Johnson was showing up late, doing poor work, and failing to fulfill his supervisory
responsibilities and schedules a meeting with Johnson for the next day (pre-session).
He welcomes Johnson to the meeting and said, “I have noticed that your work performance
has dropped off and you have been late for work several times. What is going on?
(opening skills) Bixby notices Johnson looking uncomfortable, Bixby encouraged him.
(attending skills) “What sort of problems?” Bixby replied. Johnson says, ““I rarely have
enough money to make ends meet so I took a part time job. Now I work 16 hours a day
and don’t have time for anything else.” Bixby asks, “Have you considered asking for help?”
(responding/resolving skills) Johnson replies, “No! I didn’t want anyone to know.” Bixby
said, “I understand how you feel, but since your situation is interfering with your work
here we need to get you some help.” Johnson agreed. Bixby immediately schedules an
appointment for Johnson with a financial counselor and then schedules follow up meeting.
After Johnson departs, Bixby documents the session. (Closing Skills/follow up).

According to the Discipline chapter, prevention is the first and most important
step to prevent behaviors that are detrimental to personnel or productivity of a work
center. Additionally, the supervisor must communicate standards and expectation clearly.
Marble assumes the Airmen understand and does not communicate it to them, which will
more than likely result in substandard performance.

TSgt Trickle’s comments BEST identify a high context style/tendency. When
listening to someone speak, people in relatively high context cultures pay more attention
to the message’s context and the verbal and nonverbal cues than people in relatively
low context cultures. This is evident in TSgt Trickle’s comments when she says, “people
in certain cultures pay more attention to the message’s framework and the spoken and
nonverbal cues than people from other cultures.”

According to the JIIM Operations chapter, Combatant Commanders exercise
COCOM over their assigned forces and establishes personnel policies to ensure proper and
uniform standards of conduct within the command.

According to managerial communication, “some of the major parameters
that affect managerial communication: the amount of product to complete (quantity),
the amount of time to prepare the communication (timeliness), the specific form of
communication needs to be defined (type), the desired level of formality, the tone of the
communication, and the amount of time allowed for delivering the message.” Copley
is giving all of the above information to Wendt before he even begins to prepare his
communication.

According to the JIIM Operations chapter, the President is ultimately responsible
for the planning and execution of national security policy.

According to the Discipline chapter, supervisors should use the
correction arena of the DM. Correction is designed to address ineffective behavior, and seek
to bring subordinates’ behavior back within acceptable boundaries using the least amount
of force necessary. This is accomplished by using the PDP, which is critical to the Correction
Arena. Supervisors should take the least amount of action necessary to correct behavior and
then progress up from there. Therefore, Jumbo has verbally counselled A1C Zon in the past,
but should now move up the PDP by using either a LOC, LOA, or LOR. However, Jumbo went
directly to his Commander to discuss disciplinary actions. Since Jumbo uses the correction
arena of the PDP inappropriately this will decrease his effectiveness as an NCO.

According to the Nuclear Enterprise chapter, Deterrence can be viewed as a
product of three inter-related factors which are a nation’s capability, multiplied by its will,
multiplied by others’ perceptions of that capability and will. In this scenario, SSgt Offerman
mentions all three parts of the deterrence formula.

The barriers to interaction are competitive interrupting and the content-only response.

Because TSgt Vann understands the Aesthetics and Recreation domain of
culture, his comments will MOST likely enhance subordinate effectiveness. Aesthetics and
Recreation refers to people’s expression of beauty and style, as well as people’s methods
of recreation. It is evident that TSgt Vann understands the Aesthetics and Recreation
domain of culture by his comments when he says, “Their culture does not support a lot of
freedom of expression. We shouldn’t judge their culture just because it’s not like ours in
the U.S.”

According to the Discipline chapter, whether represented by military or civilian
counsel, the accused has the right to a Fair and Impartial Trial. In order to guarantee a
fair and impartial trial, the Area Defense Counsel is ALWAYS a tenant unit on military
installations. This allows them to have a separate chain of command. Niland stated in his
comments “sometimes a tenant unit on military installations.” Therefore, it is ineffective
use of fair and impartial trial, which will most likely decrease his ability in assisting his
subordinates.

The primary purpose of strategic communication is to influence (inspire) particular
(certain) audiences (onlookers) whenever or wherever they present themselves. It
begins with a combined (united) and coordinated (synchronized) message that is presented
consistently to key audiences to achieve strategic, operational, and tactical effects.

According to the JIIM Operations chapter, the Direction of National Intelligence
serves as an advisor to the NSC, along with the CJCS.

The given statement identifies paralanguage as the characteristics of the voice that are often just as important, if not more important than, the actual words spoken. Paralanguage refers to the non-verbal elements of communication, such as tone, pitch, volume, and rhythm, that convey meaning and emotion. These elements can greatly impact the message being conveyed and how it is received by the listener.

TSgt Tate’s comments BEST identify Learning approaches. Transfer knowledge
to other Airmen as deliberate and methodically as possible (After Action Reports, Lessons
Learned, notes on Key Leader Engagements, unit “diaries”, etc.). This is evident in TSgt
Tate’s comments when she says, “I have gathered all the notes and reports we have been
collecting on the area. There’s a lot of great information on our interactions with the
village elders along with how to effectively work with the locals. I also have manuals for
you to study on the area.”

OPSEC indicators are friendly (sociable) detectable (measurable) actions
and open-source information (material) that can be collected (composed), interpreted
(understood), or pieced (patched) together by an adversary to derive critical (perilous)
information.

To explain or tell the meaning of something; presenting it in understandable terms BEST defines
interpretation.

The goal of engagement is to fulfill your obligation to provide truthful, timely,
and accurate information about military activities and personnel (correct information
about the Air Force). The information must be consistent with security guidelines that
enhance public trust and support for the Air Force (sustains confidence for our unit).