NCO DLC - Operational Airman (Test 3)
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Discipline - TSgt Jumbo receives a phone call from an Airman who has been accused of being AWOL and is now being charged 10 days of “bad time.” Jumbo investigates the situation, finds out A1C Zon failed to process the leave form. Jumbo discovers several other members in the organization with the same problem. TSgt Jumbo has already given A1C Zon verbal counseling for neglecting paperwork. While discussing with his commander, Jumbo says, “I recommend an administrative demotion, Zon can’t follow simple orders.” TSgt Jumbo’s ______ will MOST likely ______ his effectiveness.
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Inappropriate use of punishment; decrease
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Appropriate use of punishment; increase
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Inappropriate use of correction; decrease
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Appropriate use of correction; increase
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About This Quiz
This quiz tests knowledge on disciplinary actions within a military context, focusing on scenarios involving TSgt and A1C ranks, addressing issues like AWOL, administrative actions, and counseling.
Quiz Preview
- 2.
Discipline - During a conversation with his fellow Flight Chiefs, TSgt Gomez says, “This can either be paper or electronic and is maintained outside of the organization. It can only be implemented at the commander’s level and houses an Airman’s past written counseling forms, legal, and non-judicial occurrences. This is outside of the supervisor’s control.” TSgt Gomez’s comments BEST identify _____.
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UIFs
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Article 15s
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Control Rosters
Correct Answer
A. Control RostersExplanation
According to the Discipline chapter, the Control Roster is the most serious of
all administrative actions. It establishes a 6-month observation period for individuals
whose duty performance is substandard or who fail to meet or maintain Air Force standards.
Commanders may direct supervisors to write an EPR when placing members on and
removing them from the control roster. Members may only remain on the control roster for
six consecutive months. In the scenario, TSgt Gomez is clearly identifying the control roster.Rate this question:
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- 3.
Discipline - During a conversation with his subordinates, TSgt Niland states “The Area Defense Counsel is sometimes a tenant unit on military installations.” His subordinates thanked him for the information because they were in dire need of assistance. TSgt Niland’s ______ will MOST likely ______ his subordinate’s effectiveness.
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Misunderstanding of fair and impartial trial; decrease
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Understanding of fair and impartial trial; increase
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Misunderstanding of representation of counsel; decrease
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Understanding of representation of counsel; increase
Correct Answer
A. Misunderstanding of fair and impartial trial; decreaseExplanation
According to the Discipline chapter, whether represented by military or civilian
counsel, the accused has the right to a Fair and Impartial Trial. In order to guarantee a
fair and impartial trial, the Area Defense Counsel is ALWAYS a tenant unit on military
installations. This allows them to have a separate chain of command. Niland stated in his
comments “sometimes a tenant unit on military installations.” Therefore, it is ineffective
use of fair and impartial trial, which will most likely decrease his ability in assisting his
subordinates.Rate this question:
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- 4.
Discipline - During a first sergeants symposium the briefer MSgt Hackett says, “…is used when a manager is conscious of a problem a member in their organization is facing that requires more assistance from an outside agency.” MSgt Hackett’s comments BEST identify _____.
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Informal counseling
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Formal counseling
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Referral counseling
Correct Answer
A. Referral counselingExplanation
According to the Discipline chapter, referral counseling, is when supervisors who
are aware of a problem a subordinate is experiencing that goes beyond the scope of the
subordinate’s and the supervisor’s abilities.Rate this question:
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- 5.
Discipline - TSgt Smith is preparing to conduct a performance counseling session with A1C Green for being late to roll call. Previously, Smith had verbally counseled him twice for similar behavior. When Green arrived, he sat him down, told him how valuable he was to the squadron, and appreciated his work. However, he told him that being late to roll call is unacceptable, gave him a stern warning, and dismissed him. A week later, Green arrived late for roll call again and missed the mission briefing. Smith’s actions concerning A1C Green BEST illustrate ineffective use of ________________ and its negative impact on his effectiveness.
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Punishment
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Imposed discipline
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Progressive discipline
Correct Answer
A. Progressive disciplineExplanation
According to the Discipline chapter, supervisors should take the least amount of
action necessary to correct behavior and then progress up from there. Smith is not using
the PDP effectively; rather than use progressive discipline (i.e. LOC then LOA then LOR), heRate this question:
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- 6.
Discipline - TSgt Marble, the base dining facility NCOIC, believes that the dining facility personnel are here to support and provide a good quality of life for Airmen. She expects the dining facility to operate in a flexible, efficient, and customer oriented way. TSgt Marble met with her dining facility Airmen and like a good supervisor, established rapport with them. She did not discuss much of her expectations because she thought doing the right thing and maintaining standards are common knowledge in the Air Force. They are drilled into Airmen Basic Military Training and Technical school. TSgt Marble’s use of _______________ will MOST likely result in _______________.
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Task discipline; inappropriate performance by her Airmen
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Task discipline; appropriate performance by her Airmen
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Prevention; inappropriate performance by her Airmen
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Prevention; appropriate performance by her Airmen
Correct Answer
A. Prevention; inappropriate performance by her AirmenExplanation
According to the Discipline chapter, prevention is the first and most important
step to prevent behaviors that are detrimental to personnel or productivity of a work
center. Additionally, the supervisor must communicate standards and expectation clearly.
Marble assumes the Airmen understand and does not communicate it to them, which will
more than likely result in substandard performance.Rate this question:
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- 7.
JIIM Operations - Who is ultimately responsible for the planning and execution of national security policy?
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The National Security Council
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The Secretary of Defense
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The President
Correct Answer
A. The PresidentExplanation
According to the JIIM Operations chapter, the President is ultimately responsible
for the planning and execution of national security policy.Rate this question:
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- 8.
JIIM Operations - The CJCS and the __________ serve as advisors to the National Security Council.
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Director of National Intelligence
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Secretary of State
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Attorney General
Correct Answer
A. Director of National IntelligenceExplanation
According to the JIIM Operations chapter, the Direction of National Intelligence
serves as an advisor to the NSC, along with the CJCS.Rate this question:
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- 9.
JIIM Operations - The CJCS functions include which of the following?
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Delegating authority to subordinate JFCs and component commanders commensurate with their responsibilities
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Prescribing the chain of command to the commands and forces within the command
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Preparing strategic plans for the Armed Forces
Correct Answer
A. Preparing strategic plans for the Armed ForcesExplanation
According to the JIIM Operations chapter, one of the functions of the CJCS
includes preparing strategic plans for the Armed Forces.Rate this question:
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- 10.
JIIM Operations - _______ exercise COCOM over their assigned forces and establishes personnel policies to ensure proper and uniform standards of conduct within the command.
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Service Component Commanders
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Combatant Commanders
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Joint Force Commanders
Correct Answer
A. Combatant CommandersExplanation
According to the JIIM Operations chapter, Combatant Commanders exercise
COCOM over their assigned forces and establishes personnel policies to ensure proper and
uniform standards of conduct within the command.Rate this question:
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- 11.
JIIM Operations - In order to gather information on the situation in Country “X”, one CSA provides the communication equipment as well as operates, and assures command and control and information-sharing capabilities and a globally accessible enterprise information infrastructure. This support allows joint warfighters, national level leaders, and other mission and coalition partners across the full spectrum of military operations to make the best decisions possible based on well-gathered information relating to Country “X”. This scenario BEST identifies the responsibilities of the __________ CSA.
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Defense Information Systems Agency (DISA)
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Defense Logistics Agency (DLA)
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Defense Threat Reduction Agency (DTRA)
Correct Answer
A. Defense Information Systems Agency (DISA)Explanation
According to the JIIM Operations chapter, DISA provides, operates, and assures
command and control and information-sharing capabilities and a globally accessible
enterprise information infrastructure in direct support of joint warfighters, national level
leaders, and other mission and coalition partners across the full spectrum of military
operations.Rate this question:
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- 12.
JIIM Operations - Which is not a common function of the Services?
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Construction, maintenance, and repair of buildings, structures, and utilities as well as the acquisition, management, and disposal of real property and natural resources
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Maintaining in readiness mobile reserve forces, properly organized, trained, and equipped for employment in an emergency
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Providing adequate, timely, and reliable intelligence and counterintelligence for the Military Departments and other agencies as directed by competent authority
Correct Answer
A. Construction, maintenance, and repair of buildings, structures, and utilities as well as the acquisition, management, and disposal of real property and natural resourcesExplanation
According to the JIIM Operations chapter, construction, maintenance, and repair
of buildings, structures, and utilities as well as the acquisition, management, and disposal
of real property and natural resources is a common function of the Military Departments,
not the Services.Rate this question:
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- 13.
JIIM Operations - Since Country “X’s” government has been overthrown, the President and advisors must decide on which force to send in to establish order. This will require the selected force to occupy territories in Country “X” and provide for the initial establishment of a military government until the elected government can regain control. This scenario BEST illustrates functions suited for the _______________.
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Marine Corps
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Navy
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Army
Correct Answer
A. ArmyExplanation
According to the JIIM Operations chapter, occupying territories and providing
for the initial establishment of a military government until the elected government can
regain control is a function of the Army.Rate this question:
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- 14.
JIIM Operations - Since the US has an alliance with Country “X”, the President and NSC determined that the violence and unrest has created a humanitarian crisis. People aren’t getting the food and medical care they need. Therefore, within a matter of hours, C-130s carrying troops and supplies was headed to a safe location near Country “X”. This scenario BEST illustrates an example of ________________________.
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Precision Engagement
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Rapid Global Mobility
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Information Superiority
Correct Answer
A. Rapid Global MobilityExplanation
According to the JIIM Operations chapter, Rapid Global Mobility refers to the
timely movement, positioning, and sustainment of military forces and capabilities through
air and space, across the range of military operations. In the scenario, troops are headed
to Country “X” in a matter of hours with supplies. This is made possible by Rapid Global
MobilityRate this question:
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- 15.
JIIM Operations - SrA Knight has been tasked with a no-notice deployment to Country “X”. She doesn’t understand why the US has to get involved in another country’s problems. Her supervisor, TSgt Foye, tells her our Nation has decided that promoting security, especially with our allies like Country “X” is an objective that supports the National Security Strategy. TSgt Foye says, “Your job as a Security Forces member is key to not only promoting security, but also deterring future conflict. Executing your job allows us to meet our global responsibilities.” TSgt Foye’s comments BEST identify objectives of the ____________ and its impact on mission effectiveness.
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National Security Strategy
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National Military Strategy
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National Defense Strategy
Correct Answer
A. National Defense StrategyExplanation
According to the JIIM Operations chapter, the objectives of the NDS include
defending the Homeland, winning the Long War, promoting security, deterring conflict,
and winning the Nation’s Wars. TSgt Foye’s comments, “Your job as a Security Forces
member is key to not only promoting security, but also deterring future conflict” is indicative
of the NDS objectives.Rate this question:
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- 16.
JIIM Operations - Once SrA Knight arrived in Country “X”, she noticed that many of the services she had back home were already up and running. The dining facility was operational, her tent was ready, and they even had a base transportation schedule available for those that worked on the other said of the forward operating base (FOB). She thought to herself, “Wow, I thought this was going to be a tough deployment, but now that I know I have some of the same things I had back home, performing my job won’t be so bad.” This scenario BEST illustrates the Air Force Key Capability of _________ and its impact on mission effectiveness.
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Agile Combat Support
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Rapid Global Mobility
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Global Presence
Correct Answer
A. Agile Combat SupportExplanation
According to the JIIM Operations chapter, Agile Combat Support includes all
elements of a forward base-support structure: maintenance, supply, transportation,
communications, services, engineering, security, health services, finance, legal services,
and chaplaincy. It also includes services mentioned in the scenario such as a transportation
schedule, dining facilities and living quarters (tents.)Rate this question:
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- 17.
Nuclear Enterprise - SSgt Rakim briefs his Security Forces fire team members, “At this point in time, the nuclear weapons that we safeguard are the main resource that prevents aggression from other countries.” His Flight Chief, MSgt Halter adds, “That’s right, just remember that not all forces can be dissuaded by the threat of nuclear weapons. In fact, someday, other national powers will most likely be used to achieve the same effects.” MSgt Halter’s comments BEST identify _______________.
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Future deterrence theory
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Modern deterrence theory
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Nuclear proliferation
Correct Answer
A. Future deterrence theoryExplanation
According to the Nuclear Enterprise chapter, future deterrence theory “could
rely more heavily on the diplomatic, economic and informational forms of our national
powers. For example, the threat of nuclear attack may not deter radical non-state actors.
These groups may have ideologies that prevent them from being concerned with the
outcome of such modes of deterrence.” In this scenario, MSgt Halter supports this theory
by stating, “That’s right, just remember that not all forces can be dissuaded by the threat
of nuclear weapons. In fact, someday, other national powers will most likely be used to
achieve the same effects.”Rate this question:
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- 18.
Nuclear Enterprise - During an interview for a missile facility manager position, SSgt Cash asks the POC, “Is the launch facility in the same building as the missile?” MSgt Creshaw answers, “No, the weapon is stored at a different area within a vertical underground tube. As you can imagine, there is a hardened blast door covering the launch facility for survivability of the weapon.” MSgt Crenshaws comments BEST identify ______.
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Launch Control Center (LCC)
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Missile Silo
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Prime Nuclear Airlift Force (PNAF)
Correct Answer
A. Missile SiloExplanation
The Nuclear Enterprise chapter states, “A missile silo is an underground, vertical
cylindrical container for the storage and launching of ICBMs. They typically have the
missile some distance under the surface, protected by a large “blast door” on top. The
survivability of these silos is achieved through the physical hardening of the silos and
through their underground location, which protects against air blast effects.” In this
scenario, MSgt Crenshaw’s comments were directly related to the Missile Silo.Rate this question:
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- 19.
Nuclear Enterprise - While giving the unit’s in-processing briefing, SSgt Offerman says, “Through the Nuclear Enterprise, our unit provides the capability that is a necessary piece of the formula to prevent aggression by our adversaries. This alone, however isn’t enough to be fully effective. Our adversaries must perceive us as a credible threat by understanding that our Nation has the will and capability to use these weapons if needed.” This scenario BEST illustrates key elements of nuclear ________ impact on mission effectiveness.
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Weapons systems and their
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Deterrence and its
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Surety and its
Correct Answer
A. Deterrence and itsExplanation
According to the Nuclear Enterprise chapter, Deterrence can be viewed as a
product of three inter-related factors which are a nation’s capability, multiplied by its will,
multiplied by others’ perceptions of that capability and will. In this scenario, SSgt Offerman
mentions all three parts of the deterrence formula.Rate this question:
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- 20.
Nuclear Enterprise - TSgt Balfour briefs his missile maintenance shop, “Our Nation’s nuclear options are designed to provide the Commander in Chief with alternatives that diminish risk across a range of enemies and situations. We provide the air and land component, while our Navy provides the sea-based element. These options are vital in the event that we must employ our military powers.” TSgt Balfour’s comments BEST identify _____.
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Deterrence
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Employment authority
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The nuclear triad
Correct Answer
A. The nuclear triadExplanation
According to the Nuclear Enterprise chapter, the nuclear triad, “is structured
to provide the President options that mitigate risk across a range of adversaries
and scenarios.” Additionally, the chapter states, “The Air Force believes the best blend
of deterrence attributes can be achieved using a triad that includes: Air Force intercontinental
ballistic missiles (ICBMs), Air Force nuclear capable bombers, Navy submarine
launched ballistic missiles (SLBMs). In this scenario, TSgt Balfour explained the nuclear
triad by restating the definition found in the 2013 Flight Plan for the Air Force Nuclear
Enterprise as well as describing the three legs of the triad reflected in the chapter.Rate this question:
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- 21.
Nuclear Enterprise - The NCOIC of a missile maintenance shop, MSgt Thorpe is sitting in his office when SSgt Pettis walks in and says, “Sir, I’m responsible for the crew that just failed the Quality Assurance inspection. We failed because we didn’t have a certified spanner wrench in the tool kit. This happened last year and we bought more for the tool kits! I’m not sure why the boxes keep coming up short.” MSgt Thorpe responds, “If you notice a trend, you should investigate the situation to determine the real source of the problem. Gather the other NCOs. We need to use a structured approach to get to the bottom of the real cause before it affects our mission.” MSgt Thorpe’s comments BEST identify _____.
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Nuclear-related lessons learned
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Root cause analysis
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Security
Correct Answer
A. Root cause analysisExplanation
According to the Nuclear Enterprise chapter, “root cause analysis are often utilized
to identify the real problem. In the case of the nuclear enterprise, our national security could
very well depend on finding root causes of problems exposed in inspections, audits, and assessment
findings.” In this scenario, MSgt Thorpe comments on the use of root cause analysis by
stating, “If you notice a trend, you should investigate the situation to determine the real source
of the problem.” Gather the other NCOs. We need to use a structured approach to analyze the
cause of this issue before it affects our effectiveness.”Rate this question:
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- 22.
Nuclear Enterprise - SrA Trip is a weapons loader on a crew that has been loading the B-2 Bomber. While loading the Rotary Launcher Assembly (RLA) that contains nuclear weapons, he notices one of the racks that attach the bomb to the RLA was missing a bolt. From training, he remembered it as one of several bolts that holds the locking mechanism and could affect the rack’s ability to hold the bomb in place. He wonders if this is something he should report to the Team Chief. However, he continues his task and decides not to mention it figuring it has already been verified by both the breakout and tow crews, and was accepted by the crew chief. It was later discovered by QA and the RLA removed from service. In this scenario SrA Trip’s decisions BEST illustrate a violation of the _______________ element of the nuclear surety concept and an impact to ________________.
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Reliability; nuclear deterrence.
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Security; non-proliferation of nuclear weapons.
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Safety; nuclear employment.
Correct Answer
A. Safety; nuclear employment.Explanation
According to the Nuclear Enterprise chapter, safety is one of three key elements of
nuclear surety. It consists of program guidance, system evaluation, safety assurance, and for
conduct of safe nuclear weapon system operations. Trip violated that by disregarding what he knew
to be a safety issue and justified it by telling himself that others have verified the system and it was
cleared. This could result in a nuclear mishap and degradation of nuclear employment.Rate this question:
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- 23.
Nuclear Enterprise - SSgt Field and A1C Thomas are on duty as the Monitoring Facility Operators for the Weapons Storage and Security System (WS3). Early one morning Thomas experienced several momentary alarm failures. Each outage lasted for only a few seconds and communications to the security system was regained. Field wondered if the alarm glitch was due to the recent inclement weather they had experienced. Since the system appeared to auto correct itself, Field decided to hold off reporting the incident to the Maintenance Operations Center immediately as required by the Air Base Instructions. SSgt Field’s decisions BEST illustrates a compromise of nuclear weapons’ ____________________ which will negatively impact mission effectiveness.
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Reliability
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Security
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Two-person concept
Correct Answer
A. SecurityExplanation
According to the Nuclear Enterprise chapter, security is the total spectrum of procedures,
facilities, equipment, and personnel employed to protect nuclear weapon. In this scenario,
security of the nuclear weapons is compromised due to uncertainty of the alarm system integrity.
Field should have followed the Air Base Instruction and reported the incident immediately.Rate this question:
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- 24.
Managerial Communication - TSgt Wilder is helping TSgt Salas prepare for his briefing to the Commander. After TSgt Wilder explains two or three steps, he asks TSgt Salas to explain to him what he truly meant by what he had just said so he could ensure his message was properly conveyed. Salas thanks Wilder for the information and says, “You just saved me from having to go up the chain of command for assistance.” This scenario BEST illustrates ___________________________ communication.
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Lateral
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Upward
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Downward
Correct Answer
A. LateralExplanation
According to managerial communication, “lateral communication flows neither
downward nor upward; instead, it flows across organizational channels or amongst you
and your peers.” In this scenario the communication is strictly between two TSgt’s/peers.
Salas shows his appreciation for this lateral communication when he states, “you just
saved me from having to go up the chain of command for assistance.”Rate this question:
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- 25.
Managerial Communication - MSgt Copley has tasked TSgt Wendt with briefing the flight about the new tattoo policy. Copley tells Wendt “you’ll have 5 minutes during tomorrow’s roll call to brief the section on what has changed in AFI 36-2903 in regards to the tattoo policy. This brief needs to be delivered in a professional manner so that everyone understands the message.” MSgt Copley’s directions BEST illustrates ___________________. a. narrowing
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Narrowing the topic
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Analyzing the audience
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Defining the parameters
Correct Answer
A. Defining the parametersExplanation
According to managerial communication, “some of the major parameters
that affect managerial communication: the amount of product to complete (quantity),
the amount of time to prepare the communication (timeliness), the specific form of
communication needs to be defined (type), the desired level of formality, the tone of the
communication, and the amount of time allowed for delivering the message.” Copley
is giving all of the above information to Wendt before he even begins to prepare his
communication.Rate this question:
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- 26.
Managerial Communication - TSgt Lee was mentoring his subordinate when he said, “This style of arrangement carries not only the issue to the table, but it also brings a resolution along with it.” TSgt Lee continued by explaining the entire process. The actions of TSgt Lee BEST identify the use of the _____________________ pattern.
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Time/chronological
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Problem/solution
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Cause/effect
Correct Answer
A. Problem/solutionExplanation
According to managerial communication, “This type (style) of pattern(arrangement)
brings (carries) not only the problem (issue) to the table, but it also brings a solution
(resolution) along with it.” Lee is briefing his subordinate the problem solution style
pattern.Rate this question:
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- 27.
Managerial Communication - MSgt Casale was mentoring TSgt Schrand on ways to overcome his inability to find an appropriate direction for his communication. Casale told him, “This method is useful in showing the critic within yourself who is really in charge.” MSgt Casale’s comment BEST identifies ________________________.
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Statistics
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Free writing
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Mind mapping
Correct Answer
A. Free writingExplanation
According to managerial communication, free writing is an effective method
for overcoming your internal critical judge.” Casale clearly identifies free writing when he
says, “This method is useful in showing the critic within yourself who is really in charge.”Rate this question:
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- 28.
Managerial Communication - TSgt Finn stated, “This is used to portray actions you require to be completed by your addressees. The emphasis in this communication is strong, brief guidelines, and prospects for your audience. This style is best used to convey instructions to your subordinates about a task that needs to be completed.” Due to his comments, SSgt Haynes was able to appropriately convey the job needed to be accomplished. The comments of TSgt Finn BEST illustrate the appropriate use of ____________ communication and its impact on subordinate effectiveness.
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Directive
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Informative
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Persuasive
Correct Answer
A. DirectiveExplanation
According to managerial communication directive communication is used to
describe (portraying) actions you expect (require) to be carried out (completed) by your audience
(addressees). The emphasis in directive communication is clear (strong), concise (brief)
directions (guidelines) and expectations (prospects) for your audience. This communication
style is best used to deliver (convey) orders (instruction) to your subordinates about a task (job)
that needs to be accomplished.Rate this question:
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- 29.
Managerial Communication - TSgt Olds sent a memorandum removing any ambiguity for his Airman which read, “From this day forward, all operators will only be afforded one hour for lunch and no more. Also, on Monday, Wednesday, and Friday all operators are to go to flight PT which will begin promptly at 0630.” TSgt Olds’ use of _________________ will MOST LIKELY ______________ NCO effectiveness.
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Directive communication; enhance
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Directive communication; hinder
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Persuasive communication; enhance
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Persuasive communication; hinder
Correct Answer
A. Directive communication; enhanceExplanation
According to managerial communication, directive communication is, “used to
describe actions you expect to be carried out by your audience. The emphasis in directive
communication is clear, concise directions and expectations for your audience. This communication
style is best used to deliver orders to your subordinates about a task that needs to be
accomplished.” In the scenario, TSgt Olds is clearly laying down his expectations for his subordinates
with clear concise directions that leave no room for questions. His actions will MOST
LIKELY enhance NCO effectiveness.Rate this question:
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- 30.
Cross Cultural Awareness - After attending a Cross Cultural Awareness class, TSgt Trickle says, “I learned that people in certain cultures pay more attention to the message’s framework and the spoken and nonverbal cues than people from other cultures.” TSgt Trickle’s comments BEST identify ________________.
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Low context
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High context
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Worldviews
Correct Answer
A. High contextExplanation
TSgt Trickle’s comments BEST identify a high context style/tendency. When
listening to someone speak, people in relatively high context cultures pay more attention
to the message’s context and the verbal and nonverbal cues than people in relatively
low context cultures. This is evident in TSgt Trickle’s comments when she says, “people
in certain cultures pay more attention to the message’s framework and the spoken and
nonverbal cues than people from other cultures.”Rate this question:
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- 31.
Cross Cultural Awareness - TSgt Jonson is about to deploy for the first time. Not wanting to make the same cultural mistakes others in his unit have made while deployed, he memorized the Air Force Cultural and Language Center’s field guide on Afghanistan’s culture. He also visits a local Afghan community in the States to practice what he has learned and establishes a great working relationship with the Afghan community. TSgt Jonson’s actions BEST illustrate ___________ knowledge of 3C education and training and its impact on his effectiveness.
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Culture-specific competence
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Culture-general competence
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Cross culture skills
Correct Answer
A. Culture-specific competenceExplanation
According to the Cross Cultural Awareness chapter, Cultural-Specific competence
illustrates an approach that emphasizes specific aspects of particular cultures,
affording Airmen much of the knowledge and/or skills necessary to interact more competently
with individuals from those cultural backgrounds. TSgt Jonson has demonstrated
that by taking what he has learned from the pamphlet developed by the Air Force Cultural
and Language Center and applying it in the local Afghan community. His initiative in
doing so exemplifies a motivation of an Airman wanting to make a positive difference in a
deployment.Rate this question:
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- 32.
Cross Cultural Awareness - TSgt Knight briefs her newly arrived team, “If this is your first deployment, I want you to be aware of your actions. This relates to the faith or notion that your community or ethnic set is greater than another’s. It can make you think that you are right while others are wrong. It’s important to open your mind, be tolerant, and understand that every culture is different, especially when deployed.” TSgt Knights’s comments BEST identify _____.
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Ethnocentrism
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Universalism
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Relativism
Correct Answer
A. EthnocentrismExplanation
According to the Cross Cultural Awareness chapter, ethnocentrism is the belief
or assumption that the particular social or cultural group a person belongs to is superior.
TSgt Knight is explaining ethnocentrism when he states, “…the faith or notion that your
community or ethnic set is greater than another’s. It can make us think that we are right
while others are wrong. It’s important to open your mind, be tolerant, and understand
that every culture is different, especially when deployed.”Rate this question:
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- 33.
Cross Cultural Awareness - SSgt Fullerton eagerly asks TSgt Tate about his upcoming deployment and the challenges he’s going to face. Tate sits down with Fullerton and goes over the cultural dynamics of the location. She goes on to say, “I have gathered all the notes and reports we have been collecting on the area. There’s a lot of great information on our interactions with the village elders along with how to effectively work with the locals. I also have manuals for you to study on the area.” After their conversation, SSgt Fullerton leaves excited and ready for the challenge. TSgt Tate’s comments BEST illustrate the ________________ part of the 3C model and its impact on mission effectiveness.
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Communication
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Motivation
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Learning approaches
Correct Answer
A. Learning approachesExplanation
TSgt Tate’s comments BEST identify Learning approaches. Transfer knowledge
to other Airmen as deliberate and methodically as possible (After Action Reports, Lessons
Learned, notes on Key Leader Engagements, unit “diaries”, etc.). This is evident in TSgt
Tate’s comments when she says, “I have gathered all the notes and reports we have been
collecting on the area. There’s a lot of great information on our interactions with the
village elders along with how to effectively work with the locals. I also have manuals for
you to study on the area.”Rate this question:
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- 34.
Cross Cultural Awareness - SSgt Ayo asks her supervisor TSgt Vann, “Why do the women here in Iraq dress like that? They all wear the same color…black! I’m so glad our culture isn’t so restrictive.” TSgt Vann responds, “Their culture doesn’t support a lot of freedom of expression. We shouldn’t judge their culture just because it’s not like ours in the U.S.” Because TSgt Vann _____domain of culture, his comments will MOST likely _____ subordinate effectiveness.
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Understands the Sex and Gender; enhance
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Misunderstands the Sex and Gender; hinder
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Understands the Aesthetics and Recreation; enhance
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Misunderstands the Aesthetics and Recreation; hinder
Correct Answer
A. Understands the Aesthetics and Recreation; enhanceExplanation
Because TSgt Vann understands the Aesthetics and Recreation domain of
culture, his comments will MOST likely enhance subordinate effectiveness. Aesthetics and
Recreation refers to people’s expression of beauty and style, as well as people’s methods
of recreation. It is evident that TSgt Vann understands the Aesthetics and Recreation
domain of culture by his comments when he says, “Their culture does not support a lot of
freedom of expression. We shouldn’t judge their culture just because it’s not like ours in
the U.S.”Rate this question:
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- 35.
Culture of Engagement - While conducting an in-brief, TSgt Williams says, “For this intelligence unit to be successful, we must inspire certain onlookers whenever or wherever they present themselves. We must stay abreast of global current events and be able to speak on them when called upon. It begins with a united and synchronized message that is presented consistently to key audiences to achieve strategic, operational, and tactical effects.” This scenario BEST identifies __________________________ strategic communication.
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Examples of
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The purpose of
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Your role in
Correct Answer
A. The purpose ofExplanation
The primary purpose of strategic communication is to influence (inspire) particular
(certain) audiences (onlookers) whenever or wherever they present themselves. It
begins with a combined (united) and coordinated (synchronized) message that is presented
consistently to key audiences to achieve strategic, operational, and tactical effects.Rate this question:
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- 36.
Culture of Engagement - TSgt Langrud was selected to address the media regarding the Air Force’Ss Self Aid and Buddy Care Training Program. He has been instructing the hands-on skill verification portion of the training for the last three years. TSgt Langrud says, “Before the interview, I rehearsed so that I could provide correct and current information about our unit’s activities. I almost got caught off guard with one question but ended up providing an answer that sustains confidence for our unit.” This scenario BEST illustrates the goal of _______________________.
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Engagement
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Perception
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Telling the Air Force Story
Correct Answer
A. EngagementExplanation
The goal of engagement is to fulfill your obligation to provide truthful, timely,
and accurate information about military activities and personnel (correct information
about the Air Force). The information must be consistent with security guidelines that
enhance public trust and support for the Air Force (sustains confidence for our unit).Rate this question:
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- 37.
Culture of Engagement - While at a local pizzeria, SSgt Pym and TSgt Van Dyne heard what appeared to be a bomb explode across the street. A reporter bursts through the door with an over the shoulder cameraman and asks, “Do you think it’s a terrorist bombing like the Boston Marathon?” They respond, “It probably is. Get out of our way so that we can go and help.” This scenario BEST illustrates the ____________ interview.
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Face-to-face
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On-scene
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Remote
Correct Answer
A. On-sceneExplanation
During an On-Scene interview, you are actually on the scene of an incident or
accident (what appeared to be a bomb explode across the street) and a reporter, with an
over the shoulder cameraman, asks you questions (A reporter bursts through the door and
asks, “Do you think it’s a terrorist bombing like the Boston Marathon?”).Rate this question:
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- 38.
Culture of Engagement - TSgt Pratt is a very well respected leader. He often talks with his subordinates about the use and misuse of social media to ensure they are doing the right things. During one of his roll calls, he says, “You are responsible for what you post online. It is important that you only discuss things you know to be true and remember not to share sensitive information. ” TSgt Pratt’s use/misuse of __________ will MOST likely____________ mission effectiveness.
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Social media guidelines; enhance
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Social media guidelines; hinder
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Social media; enhance
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Social media; hinder
Correct Answer
A. Social media guidelines; enhanceExplanation
Social Media Guidelines state that Airmen must remember there are always
consequences to what you write and upload (e.g. videos). Stay in your lane, be aware of
the image you present, don’t misrepresent the truth or give out classified information.”
TSgt Pratt’s comments will enhance mission effectiveness by ensuring his team understands
social media guidelines.Rate this question:
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- 39.
Culture of Engagement - During his briefing at the Newcomers Orientation, TSgt Mullins says, “This is a sociable measureable act and open-source material that can be composed, understood, or patched together by an adversary to develop perilous information. This scenario BEST identifies ____________________________ .
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OPSEC
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An OPSEC indicator
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The purpose of OPSEC
Correct Answer
A. An OPSEC indicatorExplanation
OPSEC indicators are friendly (sociable) detectable (measurable) actions
and open-source information (material) that can be collected (composed), interpreted
(understood), or pieced (patched) together by an adversary to derive critical (perilous)
information.Rate this question:
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- 40.
Culture of Engagement - TSgt Johnson, NCOIC of Public Affairs, says, “Some of the things you should consider is to not give confidential data, security, and be mindful of the appearance you convey.” This scenario BEST identifies some of the _____________________.
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Interview techniques
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Social media guidelines
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OPSEC concerns
Correct Answer
A. Social media guidelinesExplanation
Some of the top 10 tips for new social media is: don’t give classified info (confidential
data), safety (security), and be aware of the image you present (be mindful of the
appearance you convey).Rate this question:
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- 41.
Culture of Engagement - During an interview, SSgt Clark says, “Yes we had several Airmen die in combat today; however, they died defending the values of this great nation that we live in…the United States of America!" TSgt Clark’s use/misuse of the _____________ interview technique will MOST LIKELY ____________ NCO effectiveness.
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Bridging; enhance
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Bridging; hinder
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Hooking; enhance
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Hooking; hinder
Correct Answer
A. Bridging; enhanceExplanation
Bridging is a technique you can use to move from the reporter‘s agenda to your
message. Briefly answer the reporter’s question then smoothly transition by bridging to
deliver your message and agenda. An example is, “Fifteen airmen died in combat today;
however, they died defending...” Using these types of techniques will enhance NCO
effectiveness.Rate this question:
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- 42.
Culture of Engagement - During an interview, TSgt Thomas says, “I like the way you asked that question.” Afterwards, he answers the question with very detailed and accurate information. TSgt Thomas’ use/misuse of ______________ will MOST LIKELY _____________ NCO effectiveness.
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Interview techniques; enhance
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Interview techniques; hinder
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Interview do’s and don’ts; enhance
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Interview do’s and don’ts; hinder
Correct Answer
A. Interview do’s and don’ts; hinderExplanation
Part of the Interview Do’s and Don’ts says, “Don’t begin with gratuitous phrases,
such as, ‘I’m glad you asked that question’…. It wastes time, doesn’t convey anything, and
implies that all the other questions were stupid.”Rate this question:
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- 43.
Interpersonal Communication - A face-to-face, multidirectional exchange of verbal messages and nonverbal signals between two or more people, for the purpose of gaining a shared meaning. The statement above BEST identifies_________.
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Factors influencing interpersonal communication
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The nature of interpersonal communication
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Interpersonal communication
Correct Answer
A. Interpersonal communicationExplanation
According to the Interpersonal Communication chapter, interpersonal communication
is a face-to-face, multidirectional exchange of verbal messages and nonverbal
signals between two or more people, for the purpose of gaining a shared meaning.Rate this question:
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- 44.
Interpersonal Communication - TSgt Hammond is the NCOIC of the dental clinic and believes Airmen are the key to success. He establishes rapport with them, listens and values their viewpoint, and provides and accepts constructive feedback. He holds regular meetings to explain clinic goals and to discuss with his subordinates how to align their goals with organizational goals. At one of his meetings, Amn Miller says, “Because our patient questionnaire is several pages long, it delays patient in-processing. If we sent the questionnaire to our patients ahead of time, it would speed up in-processing.” Hammond replies, “That is a great idea. Please implement it immediately.” Several weeks later Miller tells Hammond, “Our new procedure has shortened patient in-processing an average of 15 minutes.” TSgt Hammond’s actions BEST illustrate effective _____________ and their impact on mission effectiveness.
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Basic interpersonal communication skills
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Interpersonal communication
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Feedback and counseling
Correct Answer
A. Interpersonal communicationExplanation
In the scenario, TSgt Hammond demonstrates effective interpersonal communication
by listening and valuing his subordinates viewpoint (Working Relationships),
providing and accepting constructive feedback (Working Relationships), and allowing
subordinates to discuss their job (“Because our patient questionnaire is several pages long,
it delays patient in-processing. If we sent the questionnaire to our patients ahead of time,
it would speed up in-processing.”) (Working Relationships). According to the Defining
Interpersonal Communication section, one of the benefits of effective interpersonal skills
on improving working relationships with subordinates was they are willing to share finer
details of the job and their performance of it. Furthermore, his regular meetings to discuss
the goals of the clinic and how the goals align with his subordinates personal goals demonstrates
an understanding of the work center Climate (situational climate), which according
to the Interpersonal Communication chapter, the situational climate contends that organizational
and individual goals need not be at odds with one another; thus, this climate
falls midway between the dehumanized and overhumanized climates. The perception of
similarity between personal and organizational goals should promote increased productivity,
which, in turn, may increase the amount of intrinsic motivation and a greater sense
of responsibility by subordinates.Rate this question:
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- 45.
Interpersonal Communication - The three factors of interpersonal communication are ______, _______, and _______.
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Knowing yourself, knowing others, and the message.
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Knowing others, self-monitoring, and perception checking
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Knowing yourself, self-monitoring, and the message
Correct Answer
A. Knowing yourself, knowing others, and the message.Explanation
The correct answer is "Knowing yourself, knowing others, and the message." In order to have effective interpersonal communication, it is important to have self-awareness and understanding of one's own thoughts, feelings, and values (knowing yourself). Additionally, understanding and empathizing with others' perspectives, emotions, and needs (knowing others) is crucial. Finally, the message refers to the actual content being communicated and how it is expressed, which includes verbal and nonverbal cues. These three factors work together to facilitate effective interpersonal communication.Rate this question:
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- 46.
Interpersonal Communication - This is the characteristics of the voice. It is often just as important as, if not more important than, the actual words you speak. The statement above BEST identifies ________.
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Rate
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Tone
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Paralanguage
Correct Answer
A. ParalanguageExplanation
The given statement identifies paralanguage as the characteristics of the voice that are often just as important, if not more important than, the actual words spoken. Paralanguage refers to the non-verbal elements of communication, such as tone, pitch, volume, and rhythm, that convey meaning and emotion. These elements can greatly impact the message being conveyed and how it is received by the listener.Rate this question:
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- 47.
Interpersonal Communication - The barriers to interaction are ______ and _____.
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Competitive interrupting and the content-only response
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Turn maintaining and competitive interruption
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Content-only response and paralanguage
Correct Answer
A. Competitive interrupting and the content-only responseExplanation
The barriers to interaction are competitive interrupting and the content-only response.Rate this question:
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- 48.
Interpersonal Communication - To explain or tell the meaning of something; presenting it in understandable terms BEST defines _______.
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Translation
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Solicitation
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Interpretation
Correct Answer
A. InterpretationExplanation
To explain or tell the meaning of something; presenting it in understandable terms BEST defines
interpretation.Rate this question:
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- 49.
Interpersonal Communication - The three most critical factors to consider in selecting the setting are ______, ______, and______.
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Location, body language, and time
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Location, space, and time
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Space, time, and attitude
Correct Answer
A. Location, space, and timeExplanation
The three most critical factors to consider in selecting the setting are location, space, and time.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
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Aug 17, 2018Quiz Created by
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