Skill Verification - 4 assesses knowledge on DHL Network Shipment Checkpoints, including types, importance of timely scans, and details captured post-delivery. It evaluates skills crucial for effective shipment tracking and logistics management.
RD – Refused Delivery
DD – Delivered Damaged
OK – Delivered
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To inform the shipper and receiving company exactly who has signed for the shipment
A full name is not required – everyone will know their first name
So Customer Service can take less telephone calls
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So we can provide real time information to our Customers
Because the scanner can only take on‑time information
To ensure invoices are processed quickly
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It supports the shipment status story with more detailed information
It advises them when to expect their invoice
It does not make any difference
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Creates a catalog of information
Creates an accurate perspective of our performance that can be effectively measured
Helps to generate a report
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Great Service Quality, Customer Checkpoints and Profitable Network
Great Service Quality, Customer Loyalty and Global Network
Great Service Quality, Customer Loyalty and Profitable Network
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Frustrated customer
Shipment destroyed
Large Claim against DHL and Negative Impact on DHL Brand
All of the above
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To direct them to dhl.com to check their shipment
To ask the Customer to call back later
To review the checkpoint history for the shipment progress so far
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Frustrated customer
Rejected Booking
Lost Revenue
All of the above
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Frustrated customer
Delayed shipment
Large Claim for ruined contents
All of the above
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True
False
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Network Progress, Network Process, Network Checkpoint
Network Process, Network Completion, Network Remarks
Network Progress, Network, Service Incident, Network Completion
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Checkpoint scans
Accurate, on-time checkpoint scans and remarks
Barcodes
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EReturn
RTS
IMPEX Shipment
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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