Skill Verification - 4

A two letter code used to show the status of a shipment

A border Control

Customs

Network Progress, Network Process, Network Checkpoint

Network Process, Network Completion, Network Remarks

Network Progress, Network, Service Incident, Network Completion

Checkpoint scans

Accurate, on-time checkpoint scans and remarks

Barcodes

RD – Refused Delivery

DD – Delivered Damaged

OK – Delivered

To inform the shipper and receiving company exactly who has signed for the shipment

A full name is not required – everyone will know their first name

So Customer Service can take less telephone calls

So we can provide real time information to our Customers

Because the scanner can only take on‑time information

To ensure invoices are processed quickly

To direct them to dhl.com to check their shipment

To ask the Customer to call back later

To review the checkpoint history for the shipment progress so far

It supports the shipment status story with more detailed information

It advises them when to expect their invoice

It does not make any difference

Creates a catalog of information

Creates an accurate perspective of our performance that can be effectively measured

Helps to generate a report

Great Service Quality, Customer Checkpoints and Profitable Network

Great Service Quality, Customer Loyalty and Global Network

Great Service Quality, Customer Loyalty and Profitable Network

Frustrated customer

Rejected Booking

Lost Revenue

All of the above

Frustrated customer

Delayed shipment

Large Claim for ruined contents

All of the above

Frustrated customer

Shipment destroyed

Large Claim against DHL and Negative Impact on DHL Brand

All of the above

EReturn

RTS

IMPEX Shipment

True

False