.
A two letter code used to show the status of a shipment
A border Control
Customs
Network Progress, Network Process, Network Checkpoint
Network Process, Network Completion, Network Remarks
Network Progress, Network, Service Incident, Network Completion
Checkpoint scans
Accurate, on-time checkpoint scans and remarks
Barcodes
RD – Refused Delivery
DD – Delivered Damaged
OK – Delivered
To inform the shipper and receiving company exactly who has signed for the shipment
A full name is not required – everyone will know their first name
So Customer Service can take less telephone calls
So we can provide real time information to our Customers
Because the scanner can only take on‑time information
To ensure invoices are processed quickly
To direct them to dhl.com to check their shipment
To ask the Customer to call back later
To review the checkpoint history for the shipment progress so far
It supports the shipment status story with more detailed information
It advises them when to expect their invoice
It does not make any difference
Creates a catalog of information
Creates an accurate perspective of our performance that can be effectively measured
Helps to generate a report
Great Service Quality, Customer Checkpoints and Profitable Network
Great Service Quality, Customer Loyalty and Global Network
Great Service Quality, Customer Loyalty and Profitable Network
Frustrated customer
Rejected Booking
Lost Revenue
All of the above
Frustrated customer
Delayed shipment
Large Claim for ruined contents
All of the above
Frustrated customer
Shipment destroyed
Large Claim against DHL and Negative Impact on DHL Brand
All of the above
EReturn
RTS
IMPEX Shipment
True
False
Wait!
Here's an interesting quiz for you.