Process Knowledge Test - Jan 2016

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| By Vidushinaphria89
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Vidushinaphria89
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Quizzes Created: 1 | Total Attempts: 95
| Attempts: 95
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  • 1/10 Questions

    What will be your reply, if customer is asking “will he get a call before delivery”?

    • Yes, they will call you
    • If customer wish then will ask them to call
    • No, They will not call you
    • We can’t commit to you
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About This Quiz

The 'Process Knowledge Test - Jan 2016' assesses knowledge on handling customer service scenarios in an e-commerce setting, including addressing damaged products, account modifications, delivery queries, payment options, and return policies. It is crucial for customer support roles.

Process Knowledge Test - Jan 2016 - Quiz

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  • 2. 

    Can customer file the return request on Clone order?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    Customers can file a return request on a clone order because a clone order is essentially a duplicate of the original order. Therefore, if a customer wants to return an item from a clone order, they can do so by following the regular return process.

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  • 3. 

    What will be your response if customer requests to change the email address in his ShopClues.com a/c?

    • We will ask him to change from his profile.

    • We will change the email address and password on his request.

    • We will deny for the same.

    • None of above.

    Correct Answer
    A. We will deny for the same.
  • 4. 

    “ARN” stands for?

    • Accurate reference number

    • Acquirer reference number

    • A & b both

    • None of these

    Correct Answer
    A. Acquirer reference number
    Explanation
    "ARN" stands for Acquirer Reference Number. The Acquirer Reference Number is a unique identifier assigned to each transaction by the acquiring bank. It serves as a reference for tracking and identifying the transaction throughout the payment process. This number is used to resolve any issues or disputes that may arise during the transaction and is essential for reconciliation and record-keeping purposes.

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  • 5. 

    What is the timeline to inform Customer Care in case customer receives a damage product? 

    • 1-2 working days

    • 1-2 days

    • 10 days return policy

    • No return policy applicable for damaged product

    Correct Answer
    A. 1-2 days
    Explanation
    The correct answer is 1-2 days. This is the timeline within which the customer should inform Customer Care if they receive a damaged product. It is important to report the damage promptly so that appropriate action can be taken to resolve the issue.

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  • 6. 

    Does agent has rights to cancel the order on behalf of customer at MRI (Milk Run Initiated) and order stage is “Cancellation request by Customer-Others?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    In the given scenario, the question asks whether the agent has the rights to cancel the order on behalf of the customer when the order stage is "Cancellation request by Customer-Others" and the order is at the MRI (Milk Run Initiated) stage. The correct answer is "Yes" because the agent is authorized to cancel the order in this specific situation.

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  • 7. 

    Every order placed on ShopClues has to pass through HTC order stage. 

    • Yes

    • No

    Correct Answer
    A. No
    Explanation
    This statement implies that every order placed on ShopClues does not have to pass through the HTC order stage. The answer "No" indicates that the statement is false and contradicts the given information.

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  • 8. 

    What is the minimum cart value for EMI option?

    • 2500

    • 1500

    • 2000

    • 1000

    Correct Answer
    A. 2500
    Explanation
    The minimum cart value for EMI option is 2500. This means that in order to be eligible for the EMI option, the total value of the items in the cart must be at least 2500.

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  • 9. 

    How many auto e-mailer sent to the customer once order status marked “Final NSS”?

    • 4

    • 2

    • 3

    • 1

    Correct Answer
    A. 3
    Explanation
    Based on the given information, the correct answer is 3. This implies that when the order status is marked as "Final NSS," the customer receives three auto e-mails.

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  • 10. 

    What is the TAT for refund in NEFT?

    • 7 days

    • 5-7 business days

    • 2 business days

    • 4-5 working days

    Correct Answer
    A. 7 days
    Explanation
    The TAT (Turnaround Time) for refund in NEFT (National Electronic Funds Transfer) is 7 days. This means that it takes 7 days for the refund to be processed and credited back to the sender's account.

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  • Current Version
  • Jan 31, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 26, 2016
    Quiz Created by
    Vidushinaphria89
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