Process Knowledge Test - Jan 2016
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Questions and Answers
- 1.
What is the timeline to inform Customer Care in case customer receives a damage product?
- A.
1-2 working days
- B.
1-2 days
- C.
10 days return policy
- D.
No return policy applicable for damaged product
Correct Answer
B. 1-2 daysExplanation
The correct answer is 1-2 days. This is the timeline within which the customer should inform Customer Care if they receive a damaged product. It is important to report the damage promptly so that appropriate action can be taken to resolve the issue.Rate this question:
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- 2.
What will be your response if customer requests to change the email address in his ShopClues.com a/c?
- A.
We will ask him to change from his profile.
- B.
We will change the email address and password on his request.
- C.
We will deny for the same.
- D.
None of above.
Correct Answer
C. We will deny for the same. -
- 3.
What will be your reply, if customer is asking “will he get a call before delivery”?
- A.
Yes, they will call you
- B.
If customer wish then will ask them to call
- C.
No, They will not call you
- D.
We can’t commit to you
Correct Answer
D. We can’t commit to youExplanation
The answer "We can't commit to you" suggests that the company is unable to guarantee or promise whether the customer will receive a call before delivery.Rate this question:
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- 4.
What is the minimum cart value for EMI option?
- A.
2500
- B.
1500
- C.
2000
- D.
1000
Correct Answer
A. 2500Explanation
The minimum cart value for EMI option is 2500. This means that in order to be eligible for the EMI option, the total value of the items in the cart must be at least 2500.Rate this question:
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- 5.
“ARN” stands for?
- A.
Accurate reference number
- B.
Acquirer reference number
- C.
A & b both
- D.
None of these
Correct Answer
B. Acquirer reference numberExplanation
"ARN" stands for Acquirer Reference Number. The Acquirer Reference Number is a unique identifier assigned to each transaction by the acquiring bank. It serves as a reference for tracking and identifying the transaction throughout the payment process. This number is used to resolve any issues or disputes that may arise during the transaction and is essential for reconciliation and record-keeping purposes.Rate this question:
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- 6.
Can customer file the return request on Clone order?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Customers can file a return request on a clone order because a clone order is essentially a duplicate of the original order. Therefore, if a customer wants to return an item from a clone order, they can do so by following the regular return process.Rate this question:
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- 7.
What is the TAT for refund in NEFT?
- A.
7 days
- B.
5-7 business days
- C.
2 business days
- D.
4-5 working days
Correct Answer
A. 7 daysExplanation
The TAT (Turnaround Time) for refund in NEFT (National Electronic Funds Transfer) is 7 days. This means that it takes 7 days for the refund to be processed and credited back to the sender's account.Rate this question:
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- 8.
How many auto e-mailer sent to the customer once order status marked “Final NSS”?
- A.
4
- B.
2
- C.
3
- D.
1
Correct Answer
C. 3Explanation
Based on the given information, the correct answer is 3. This implies that when the order status is marked as "Final NSS," the customer receives three auto e-mails.Rate this question:
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- 9.
Does agent has rights to cancel the order on behalf of customer at MRI (Milk Run Initiated) and order stage is “Cancellation request by Customer-Others?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
In the given scenario, the question asks whether the agent has the rights to cancel the order on behalf of the customer when the order stage is "Cancellation request by Customer-Others" and the order is at the MRI (Milk Run Initiated) stage. The correct answer is "Yes" because the agent is authorized to cancel the order in this specific situation.Rate this question:
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- 10.
Every order placed on ShopClues has to pass through HTC order stage.
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
This statement implies that every order placed on ShopClues does not have to pass through the HTC order stage. The answer "No" indicates that the statement is false and contradicts the given information.Rate this question:
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