Process Knowledge Test - Jan 2016 - Quiz, Flashcards & Trivia

1. What will be your reply, if customer is asking "will he get a call before delivery"?

Yes, they will call you

If customer wish then will ask them to call

No, They will not call you

We can’t commit to you

The answer "We can't commit to you" suggests that the company is unable to guarantee or promise whether the customer will receive a call before delivery.

Explanation

The answer "We can't commit to you" suggests that the company is unable to guarantee or promise whether the customer will receive a call before delivery.

2. Can customer file the return request on Clone order?

Yes

No

Customers can file a return request on a clone order because a clone order is essentially a duplicate of the original order. Therefore, if a customer wants to return an item from a clone order, they can do so by following the regular return process.

Explanation

Customers can file a return request on a clone order because a clone order is essentially a duplicate of the original order. Therefore, if a customer wants to return an item from a clone order, they can do so by following the regular return process.

3. What will be your response if customer requests to change the email address in his ShopClues.com a/c?

We will ask him to change from his profile.

We will change the email address and password on his request.

We will deny for the same.

None of above.

not-available-via-ai

Explanation

not-available-via-ai

4. "ARN" stands for?

Accurate reference number

Acquirer reference number

A & b both

None of these

"ARN" stands for Acquirer Reference Number. The Acquirer Reference Number is a unique identifier assigned to each transaction by the acquiring bank. It serves as a reference for tracking and identifying the transaction throughout the payment process. This number is used to resolve any issues or disputes that may arise during the transaction and is essential for reconciliation and record-keeping purposes.

Explanation

"ARN" stands for Acquirer Reference Number. The Acquirer Reference Number is a unique identifier assigned to each transaction by the acquiring bank. It serves as a reference for tracking and identifying the transaction throughout the payment process. This number is used to resolve any issues or disputes that may arise during the transaction and is essential for reconciliation and record-keeping purposes.

5. What is the timeline to inform Customer Care in case customer receives a damage product?

1-2 working days

1-2 days

10 days return policy

No return policy applicable for damaged product

The correct answer is 1-2 days. This is the timeline within which the customer should inform Customer Care if they receive a damaged product. It is important to report the damage promptly so that appropriate action can be taken to resolve the issue.

Explanation

The correct answer is 1-2 days. This is the timeline within which the customer should inform Customer Care if they receive a damaged product. It is important to report the damage promptly so that appropriate action can be taken to resolve the issue.

6. Does agent has rights to cancel the order on behalf of customer at MRI (Milk Run Initiated) and order stage is "Cancellation request by Customer-Others?

Yes

No

In the given scenario, the question asks whether the agent has the rights to cancel the order on behalf of the customer when the order stage is "Cancellation request by Customer-Others" and the order is at the MRI (Milk Run Initiated) stage. The correct answer is "Yes" because the agent is authorized to cancel the order in this specific situation.

Explanation

In the given scenario, the question asks whether the agent has the rights to cancel the order on behalf of the customer when the order stage is "Cancellation request by Customer-Others" and the order is at the MRI (Milk Run Initiated) stage. The correct answer is "Yes" because the agent is authorized to cancel the order in this specific situation.

7. Every order placed on ShopClues has to pass through HTC order stage.

Yes

No

This statement implies that every order placed on ShopClues does not have to pass through the HTC order stage. The answer "No" indicates that the statement is false and contradicts the given information.

Explanation

This statement implies that every order placed on ShopClues does not have to pass through the HTC order stage. The answer "No" indicates that the statement is false and contradicts the given information.

8. What is the minimum cart value for EMI option?

2500

1500

2000

1000

The minimum cart value for EMI option is 2500. This means that in order to be eligible for the EMI option, the total value of the items in the cart must be at least 2500.

Explanation

The minimum cart value for EMI option is 2500. This means that in order to be eligible for the EMI option, the total value of the items in the cart must be at least 2500.

9. How many auto e-mailer sent to the customer once order status marked "Final NSS"?

4

2

3

1

Based on the given information, the correct answer is 3. This implies that when the order status is marked as "Final NSS," the customer receives three auto e-mails.

Explanation

Based on the given information, the correct answer is 3. This implies that when the order status is marked as "Final NSS," the customer receives three auto e-mails.

10. What is the TAT for refund in NEFT?

7 days

5-7 business days

2 business days

4-5 working days

The TAT (Turnaround Time) for refund in NEFT (National Electronic Funds Transfer) is 7 days. This means that it takes 7 days for the refund to be processed and credited back to the sender's account.

Explanation

The TAT (Turnaround Time) for refund in NEFT (National Electronic Funds Transfer) is 7 days. This means that it takes 7 days for the refund to be processed and credited back to the sender's account.