Measure actual performance
Set nursing standards and criteria
Compare results of performance to standards and objectives
Identify possible courses of action
Agreed on level of nursing care
Characteristics used to measure the level of nursing care
Statement which guide the group in decision making and problem solving
Instructing the members of the standards committee to prepare policies
Reviewing the existing policies of the hospital
Evaluating the credentials of all nursing staff
Checking if activities conform to schedule
Initial assessment shall be done to all patients within twenty four hours upon admission.
Informed consent shall be secured prior to any invasive procedure
Patients’ reports 95% satisfaction rate prior to discharge from the hospital.
Patient education about their illness and treatment shall be provided for all patients and their families.
The things that were planned are done
Physicians do not complain.
Employees are contended
There is an increase in customer satisfaction rate.
Span of control
Unity of command
Carrot and stick principle
Esprit d’ corps
Evaluate the overall result of the unrest
Initiate a group interaction
Develop a plan and implement it
Identify external and internal forces.
Date of admission
Length of stay
Age of patients
Absence of complications
Sr. Callista Roy