Nursing Leadership & Management NCLEX Quiz 3 (10 Questions)

1. He likewise stresses the need for all the employees to follow orders and instructions from him and not from anyone else. Which of the following principles does he refer to?

Scalar chain

Discipline

Unity of command

Order

The principle of unity of command means that employees should receive orders coming from only one manager and not from two managers. This averts the possibility of sowing confusion among the members of the organization

Explanation

The principle of unity of command means that employees should receive orders coming from only one manager and not from two managers. This averts the possibility of sowing confusion among the members of the organization

2. He discusses the goal of the department. Which of the following statements is a goal?

Increase the patient satisfaction rate

Eliminate the incidence of delayed administration of medications

Establish rapport with patients.

Reduce response time to two minutes.

Goal is a desired result towards which efforts are directed.

Explanation

Goal is a desired result towards which efforts are directed.

3. He emphasizes to the team that they need to put their efforts together towards the attainment of the goals of the program. Which of the following principles refers to this?

Span of control

Unity of direction

Unity of command

Command responsibility

Unity of direction means having one goal or one objective for the team to pursue; hence all members of the organization should put their efforts together towards the attainment of their common goal or objective.

Explanation

Unity of direction means having one goal or one objective for the team to pursue; hence all members of the organization should put their efforts together towards the attainment of their common goal or objective.

4. Joey stresses the importance of promoting 'esprit d corps' among the members of the unit. Which of the following remarks of the staff indicates that they understand what he pointed out?

“Let’s work together in harmony; we need to be supportive of one another”

“We will ensure that all the resources we need are available when needed.”

The principle of ‘esprit d’ corps’ refers to promoting harmony in the workplace. which is essential in maintaining a climate conducive to work.

Explanation

The principle of ‘esprit d’ corps’ refers to promoting harmony in the workplace. which is essential in maintaining a climate conducive to work.

5. The statement. "The Holy Spirit Medical Center aims to provide patient-centered care in a total healing environment" refers to which of the following?

Vision

Goal

Philosophy

Mission

B

Explanation

B

6. Which of the following statements refer to the vision of the hospital?

The Holy Spirit Medical Center is a trendsetter in tertiary health care in the next five year

The officers and staff of The Holy Spirit Medical Center believe in the unique nature of the human person

All the nurses shall undergo continuing competency training program.

The Holy Spirit Medical Center aims to provide a patient-centered care in a total healing environment.

A vision refers to what the institution wants to become within a particular period of time.

Explanation

A vision refers to what the institution wants to become within a particular period of time.

7. Joey is a newly-appointed nurse manager of The Holy Spirit Medical Center. a tertiary hospital located within the heart of the metropolis. He thinks of scheduling planning workshop with his staff in order to ensure an effective and efficient management of the department. Should he decide to conduct a strategic planning workshop. which of the following is NOT a characteristic of this activity?

Long-term goal-setting

Extends to 3-5 years in the future

Focuses on routine tasks

Determines directions of the organization

Strategic planning involves options A. B and D except C which is attributed to operational planning

Explanation

Strategic planning involves options A. B and D except C which is attributed to operational planning

8. Joey orients his staff on the patterns of reporting relationship throughout the organization. Which of the following principles refer to this?

Span of control

Hierarchy

Esprit d’ corps

Unity of direction

Hierarchy refers to the pattern of reporting or the formal line of authority in an organizational structure.

Explanation

Hierarchy refers to the pattern of reporting or the formal line of authority in an organizational structure.

9. Joey plans to revisit the organizational chart of the department. He plans to create a new position of a Patient Educator who has a coordinating relationship with the head nurse in the unit. Which of the following will likely depict this organizational relationship?

Box

Solid line

Broken line

Dotted line

This is a staff relationship hence it is depicted by a broken line in the organizational structure

Explanation

This is a staff relationship hence it is depicted by a broken line in the organizational structure

10. He wants to influence the customary way of thinking and behaving that is shared by the members of the department. Which of the following terms refer to this?

Organizational chart

Cultural network

Organizational structure

Organizational culture

An organizational culture refers to the way the members of the organization think together and do things around them together. It’s their way of life in that organization

Explanation

An organizational culture refers to the way the members of the organization think together and do things around them together. It’s their way of life in that organization