Waffle Potato Fries
Chicken Noodle Soup
Spicy Deluxe Sandwich
Lowest Anticipate Serving Temperature
Line All Serving Trays
Listen Apologize Solve Thank
Leadership Available Sincere Trustworthy
New York City, NY
All drinks are filled to the inside line with ice
Tea and Lemonade get full cups of ice; Soft Drinks get a half cup
An Arnold Palmer gets a half cup of ice
Tea gets a full cup of ice; Lemonade and Soft Drinks get a half cup
Asking Clarifying Questions
Greeting within 15 Seconds of Arriving at Speaker Box
Customer Experience Monitor
Customers Excellence Marketing
Chick-fil-A Excellence Measurement
Corporate Evaluation Method
16 0z cup, ice to the red line, 3 pumps of syrup, coffee base to the brown line, milk to the rim
16 oz cup, ice to the brown line, coffee base to the brown line, 3 pumps of syrup, milk to the rim
20 oz cup, ice to the brown line, coffee base to the brown line, 4 pumps of syrup, milk to the rim
20 oz cup, ice to the brown line, coffee base to the red line, 4 pumps of syrup, milk to the rim
Restaurant Overview Education
Restaurant Opportunity Examination
Restaurant Operational Excellence
Restaurant Operational Evaluation
To glorify God by faithful steward of all that has been entrusted to us
By providing a "reMARKable" experience
To have a positive influence on all who come in contact with Chick-fil-A
By serving team members and guests
Every 10 minutes
Every 15 minutes
Every 20 Minutes
There is no set interval of time
People with small children
All of the Above
None of the Above
Carry Catering orders to the Guest's Vehicles
Provide Guests with Mints and Hand Wipes
Carry Trays to the Table of High-Needs Guests
Perform Table Touch-ins
Sing the Birthday Song to Birthday Guests
Share a Smile
Create Eye Contact
Make a Personal Connection
Use an Enthusiastic Tone of Voice
Always Say Please and Thank You
"I can help who's next."
"Hello, how are you doing today? Will you be dinning in with us?"
"Are you taking this to go?"
"I don't know, sir"
"Miss Johnson, may I clear you're trash for you?"
"It's been my pleasure serving you?"
"You're total is $6.18, please"