Knowledge Test Front Of House

41 Questions

Settings
Please wait...
House Quizzes & Trivia

.


Questions and Answers
  • 1. 
    Explain at least two reasons why it is important that we are accurate with our ice dream cone portioning
  • 2. 
    Complete the equation:Recipe for service=​
  • 3. 
    Which of the following products are gluten free?Select all that apply:​
    • A. 

      Grilled Nuggets

    • B. 

      Cobb Salad

    • C. 

      Waffle Potato Fries

    • D. 

      Chicken Noodle Soup

    • E. 

      Spicy Deluxe Sandwich

    • F. 

      Grilled Sandwich

    • G. 

      Fruit Cup

  • 4. 
    The acronym LAST stands for
    • A. 

      Lowest Anticipate Serving Temperature

    • B. 

      Line All Serving Trays

    • C. 

      Listen Apologize Solve Thank

    • D. 

      Leadership Available Sincere Trustworthy

  • 5. 
    This is the correct way to serve a coffee
    • A. 

      True

    • B. 

      False

  • 6. 
    Our Small cup is 12 oz
    • A. 

      True

    • B. 

      False

  • 7. 
    Chick-fil-A Corporate offices are located in
    • A. 

      New York City, NY

    • B. 

      Atlanta, GA

    • C. 

      Pensacola, FL

    • D. 

      Franklin, TN

  • 8. 
    We always ask guests with catering orders or large carry out orders whether or not we can carry their order to their car.
    • A. 

      True

    • B. 

      False

  • 9. 
    Trutt Cathy's first restaurant was opened in 1946 under the name:
    • A. 

      Gnome House

    • B. 

      Dwarf Grill

    • C. 

      Chick-Fil-A

    • D. 

      Truett's Luau

  • 10. 
    Which is correct?
    • A. 

      All drinks are filled to the inside line with ice

    • B. 

      Tea and Lemonade get full cups of ice; Soft Drinks get a half cup

    • C. 

      An Arnold Palmer gets a half cup of ice

    • D. 

      Tea gets a full cup of ice; Lemonade and Soft Drinks get a half cup

  • 11. 
    Select all the duties the lane 1 headset person is responsible for:
    • A. 

      Warm Welcome

    • B. 

      Suggestive Selling

    • C. 

      Preparing Drinks

    • D. 

      Guest Name

    • E. 

      Repeating Order

    • F. 

      Communicating Total

    • G. 

      Requesting Sauces

    • H. 

      Accepting Payment

    • I. 

      Asking Clarifying Questions

    • J. 

      Greeting within 15 Seconds of Arriving at Speaker Box

  • 12. 
    Parking lot checks must be done once every 2 hours during non peak times and once every hour during peak according to Chick-fil-A of Wilson standards
    • A. 

      True

    • B. 

      False

  • 13. 
    It is only the responsibility of front counter cashiers to ensure that coffee is brewed
    • A. 

      True

    • B. 

      False

  • 14. 
    CEM stands for:
    • A. 

      Customer Experience Monitor

    • B. 

      Customers Excellence Marketing

    • C. 

      Chick-fil-A Excellence Measurement

    • D. 

      Corporate Evaluation Method

  • 15. 
    Choose which is the correct way to assemble a medium iced coffee
    • A. 

      16 0z cup, ice to the red line, 3 pumps of syrup, coffee base to the brown line, milk to the rim

    • B. 

      16 oz cup, ice to the brown line, coffee base to the brown line, 3 pumps of syrup, milk to the rim

    • C. 

      20 oz cup, ice to the brown line, coffee base to the brown line, 4 pumps of syrup, milk to the rim

    • D. 

      20 oz cup, ice to the brown line, coffee base to the red line, 4 pumps of syrup, milk to the rim

  • 16. 
    ROE stands for:
    • A. 

      Restaurant Overview Education

    • B. 

      Restaurant Opportunity Examination

    • C. 

      Restaurant Operational Excellence

    • D. 

      Restaurant Operational Evaluation

  • 17. 
    The coffee server and brew cone must be rinsed and drained before every batch of coffee is brewed
    • A. 

      True

    • B. 

      False

  • 18. 
    Select all that apply.The Corporate Purpose is:
    • A. 

      To glorify God by faithful steward of all that has been entrusted to us

    • B. 

      By providing a "reMARKable" experience

    • C. 

      To have a positive influence on all who come in contact with Chick-fil-A

    • D. 

      By serving team members and guests

  • 19. 
    How often should restrooms be checked for cleanliness according to Chick-fil-A Wilson standards
    • A. 

      Every 10 minutes

    • B. 

      Every 15 minutes

    • C. 

      Every 20 Minutes

    • D. 

      There is no set interval of time

  • 20. 
    The KPS system high lights red when an order hits 2 minutes and 10 seconds
    • A. 

      True

    • B. 

      False

  • 21. 
    Which of these groups are high needs guests?
    • A. 

      People with small children

    • B. 

      Elderly

    • C. 

      Disabled

    • D. 

      All of the Above

    • E. 

      None of the Above

  • 22. 
    Select all of the REQUIRED Second Mile Service actions
    • A. 

      Carry Catering orders to the Guest's Vehicles

    • B. 

      Provide Guests with Mints and Hand Wipes

    • C. 

      Carry Trays to the Table of High-Needs Guests

    • D. 

      Perform Table Touch-ins

    • E. 

      Sing the Birthday Song to Birthday Guests

  • 23. 
    Identify the Core 4
    • A. 

      Share a Smile

    • B. 

      Suggestive Sell

    • C. 

      Create Eye Contact

    • D. 

      Repeat Orders

    • E. 

      Make a Personal Connection

    • F. 

      Use an Enthusiastic Tone of Voice

    • G. 

      Always Say Please and Thank You

  • 24. 
    Identify Proper Usage of the Language of Hospitality:Select all that apply​
    • A. 

      "I can help who's next."

    • B. 

      "Hello, how are you doing today? Will you be dinning in with us?"

    • C. 

      "Are you taking this to go?"

    • D. 

      "I don't know, sir"

    • E. 

      "Certainly, ma'am"

    • F. 

      "Miss Johnson, may I clear you're trash for you?"

    • G. 

      "It's been my pleasure serving you?"

    • H. 

      "You're total is $6.18, please"

  • 25. 
    A car must be pulled to the wait area if their food is not ready within 30 seconds of their arrival to the window.
    • A. 

      True

    • B. 

      False

  • 26. 
    This would be a good example of how to pull a car to the drive thru wait area:"We are waiting on some fresh fries for your order if you wouldn't mind pulling forward we will bring them out to you in just a little while. Thank you."
    • A. 

      True

    • B. 

      False

  • 27. 
    Select All Appropriate Warm Welcomes:
    • A. 

      Good Morning

    • B. 

      Good Afternoon

    • C. 

      Good Evening

    • D. 

      Welcome to Chick-Fil-A

    • E. 

      Hello ma'am, how are you doing today?

    • F. 

      I can serve you right here, sir

  • 28. 
    The hold time for Coffee is
    • A. 

      45 minutes

    • B. 

      1 hour

    • C. 

      1 hour and a half

    • D. 

      2 hours

  • 29. 
    Select the ingredients in a Grilled Chicken Cool Wrap:
    • A. 

      Baby Greens

    • B. 

      Shredded Carrots

    • C. 

      Red Cabbage

    • D. 

      Flour Tortilla Wrap

    • E. 

      Chilled Grilled Chicken

    • F. 

      Other Unlisted Igredients

  • 30. 
    List all of the ingredients in an Asian Salad:
    • A. 

      Romaine Lettuce

    • B. 

      Iceberg Lettuce

    • C. 

      Baby Greens

    • D. 

      Shredded Red Cabbage

    • E. 

      Shredded Green Cabbage

    • F. 

      Shredded Carrots

    • G. 

      Mandarin Orange Segments

    • H. 

      Cut Red and Green Apples

    • I. 

      Monterey Jack and Cheddar Blend

    • J. 

      Chopped Nuggets

    • K. 

      Other Unlisted Ingredient

  • 31. 
    Select all of the Ingredients in a Fruit Cup
    • A. 

      Red and Green Apples

    • B. 

      Grapes

    • C. 

      Blueberries

    • D. 

      Strawberries

    • E. 

      Cantaloupe Wedges

    • F. 

      Other Unlisted Ingredient

  • 32. 
    Select the Ingredients in a #2 sandwhich
    • A. 

      Multigrain Bun

    • B. 

      Toasted Buttered Bun

    • C. 

      Boneless Grilled Filet

    • D. 

      Pepper Jack Cheese

    • E. 

      Applewood Smoked Bacon

    • F. 

      Hand Breaded Chick-fil-A Filet

    • G. 

      Hand Breaded Spicy Filet

    • H. 

      American Cheese

    • I. 

      Lettuce and Tomato

    • J. 

      Colby Jack Cheese

    • K. 

      Dill Pickle Chips

  • 33. 
    Select the Appropriate Lid Dimples for a Cherry Coke
    • A. 

      DIET

    • B. 

      DRP

    • C. 

      LEM

    • D. 

      COKE

    • E. 

      TEA

    • F. 

      NO DIMPLES MARKED

  • 34. 
    Select the Appropriate Lid Dimples for a Root Beer
    • A. 

      DIET

    • B. 

      DRP

    • C. 

      LEM

    • D. 

      COKE

    • E. 

      TEA

    • F. 

      NO DIMPLES MARKED

  • 35. 
    Select the Appropriate Lid Dimples for a Sprite
    • A. 

      DIET

    • B. 

      DRP

    • C. 

      LEM

    • D. 

      COKE

    • E. 

      TEA

    • F. 

      NO DIMPLES MARKED

  • 36. 
    Which would describe the proper way and order to bag a value sized 12 ct. nugget meal with ketchup and Polynesian sauce in Drive Thru according to Chick-fil-A proceedures
    • A. 

      Box of 12 nuggets, large fry, 3 napkins, 1 pack of dip n squeeze ketchup, 2 packs of Polynesian sauce

    • B. 

      Box of 12 nuggets, medium fry, 3 napkins, 1 pack of dip n squeeze ketchup, 2 packs of Polynesian sauce

    • C. 

      Box of 12 nuggets, medium fry, 2 napkins, 2 pack of dip n squeeze ketchup, 2 packs of Polynesian sauce

    • D. 

      Box of 12 nuggets, large fry, 2 napkins, 2 pack of dip n squeeze ketchup, 4 packs of Polynesian sauce

  • 37. 
    Select all of the appropriate descriptors:
    • A. 

      Dine-in order: Ms. Jones Purple Fruit Cup

    • B. 

      Carry-Out Order: Mr. Baily Orange Sweatshirt

    • C. 

      Drive Thru: Blue Truck

    • D. 

      Dine-in Order: Jeff Taylor Grey Sweatshirt Blue Pants

  • 38. 
    First and Last Name: