Knowledge Test Front Of House
(29).webp "Knowledge Test Front Of House - Quiz")
- 1.
Explain at least two reasons why it is important that we are accurate with our ice dream cone portioning
- 2.
Complete the equation:Recipe for service=​
Explanation
The correct answer is a combination of all the options provided. The equation "Recipe for service" can be represented as any of the given combinations: Core 4 + Second Mile Service, Core 4 + 2MS, Core four + Second Mile Service, Cour four + 2MS, 2MS + Core 4, 2MS + Core four, Second Mile Service + Core four, Second Mile Service + core 4.Rate this question:
- 3.
Which of the following products are gluten free?Select all that apply:​
- A.
Grilled Nuggets
- B.
Cobb Salad
- C.
Waffle Potato Fries
- D.
Chicken Noodle Soup
- E.
Spicy Deluxe Sandwich
- F.
Grilled Sandwich
- G.
Fruit Cup
Correct Answer(s)
A. Grilled Nuggets
C. Waffle Potato Fries
G. Fruit CupExplanation
The products that are gluten free are Grilled Nuggets, Waffle Potato Fries, and Fruit Cup. Gluten is a protein found in wheat, barley, and rye. Grilled Nuggets are made from chicken, which does not contain gluten. Waffle Potato Fries are made from potatoes, which are also gluten free. Fruit Cup, as the name suggests, contains fruits which are naturally gluten free. Therefore, these three products can be consumed by individuals who follow a gluten free diet.Rate this question:
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- 4.
The acronym LAST stands for
- A.
Lowest Anticipate Serving Temperature
- B.
Line All Serving Trays
- C.
Listen Apologize Solve Thank
- D.
Leadership Available Sincere Trustworthy
Correct Answer
C. Listen Apologize Solve ThankExplanation
The acronym LAST stands for Listen Apologize Solve Thank. This acronym is often used as a reminder for effective communication and conflict resolution skills. It emphasizes the importance of actively listening to others, apologizing when necessary, finding solutions to problems, and expressing gratitude. By following these steps, individuals can improve their relationships and resolve conflicts in a positive and constructive manner.Rate this question:
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- 5.
This is the correct way to serve a coffee
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement suggests that the given way of serving coffee is correct. Since the answer is "True," it implies that the statement is accurate and that the way described is indeed the correct way to serve coffee.Rate this question:
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- 6.
Our Small cup is 12 oz
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement says "Our Small cup is 12 oz". Since the question asks for the correct answer, we need to determine if this statement is true or false. The correct answer is false because the statement is not supported by any evidence or context. It is a standalone statement without any comparison or reference point. Without any additional information, we cannot confirm the accuracy of the statement.Rate this question:
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- 7.
Chick-fil-A Corporate offices are located in
- A.
New York City, NY
- B.
Atlanta, GA
- C.
Pensacola, FL
- D.
Franklin, TN
Correct Answer
B. Atlanta, GAExplanation
The correct answer is Atlanta, GA because Chick-fil-A's corporate offices are headquartered in Atlanta, Georgia.Rate this question:
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- 8.
We always ask guests with catering orders or large carry out orders whether or not we can carry their order to their car.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement states that "we always ask guests with catering orders or large carry out orders whether or not we can carry their order to their car." The correct answer is false because the statement implies that the restaurant always asks this question, which may not be true.Rate this question:
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- 9.
Trutt Cathy's first restaurant was opened in 1946 under the name:
- A.
Gnome House
- B.
Dwarf Grill
- C.
Chick-Fil-A
- D.
Truett's Luau
Correct Answer
B. Dwarf GrillExplanation
Truett Cathy's first restaurant was opened in 1946 under the name Dwarf Grill.Rate this question:
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- 10.
Which is correct?
- A.
All drinks are filled to the inside line with ice
- B.
Tea and Lemonade get full cups of ice; Soft Drinks get a half cup
- C.
An Arnold Palmer gets a half cup of ice
- D.
Tea gets a full cup of ice; Lemonade and Soft Drinks get a half cup
Correct Answer
D. Tea gets a full cup of ice; Lemonade and Soft Drinks get a half cupExplanation
Tea gets a full cup of ice because it is explicitly stated in the given information that "Tea gets a full cup of ice." On the other hand, Lemonade and Soft Drinks get a half cup of ice, as mentioned in the statement "Tea and Lemonade get full cups of ice; Soft Drinks get a half cup." The information about an Arnold Palmer getting a half cup of ice is irrelevant to the question, as it does not specify which category it falls into.Rate this question:
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- 11.
Select all the duties the lane 1 headset person is responsible for:
- A.
Warm Welcome
- B.
Suggestive Selling
- C.
Preparing Drinks
- D.
Guest Name
- E.
Repeating Order
- F.
Communicating Total
- G.
Requesting Sauces
- H.
Accepting Payment
- I.
Asking Clarifying Questions
- J.
Greeting within 15 Seconds of Arriving at Speaker Box
Correct Answer(s)
A. Warm Welcome
B. Suggestive Selling
D. Guest Name
E. Repeating Order
F. Communicating Total
G. Requesting Sauces
I. Asking Clarifying QuestionsExplanation
The lane 1 headset person is responsible for providing a warm welcome to the guest, using suggestive selling techniques to promote additional items, addressing the guest by their name, repeating the order to ensure accuracy, communicating the total amount due, requesting sauces as needed, and asking clarifying questions to ensure the order is correct. They are not responsible for preparing drinks or accepting payment.Rate this question:
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- 12.
Parking lot checks must be done once every 2 hours during non peak times and once every hour during peak according to Chick-fil-A of Wilson standards
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
According to Chick-fil-A of Wilson standards, parking lot checks must be done once every 2 hours during non-peak times and once every hour during peak times. Therefore, the correct answer is False, as the statement in the question is not accurate.Rate this question:
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- 13.
It is only the responsibility of front counter cashiers to ensure that coffee is brewed
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is every front of house team members responsibilityRate this question:
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- 14.
CEM stands for:
- A.
Customer Experience Monitor
- B.
Customers Excellence Marketing
- C.
Chick-fil-A Excellence Measurement
- D.
Corporate Evaluation Method
Correct Answer
A. Customer Experience MonitorExplanation
CEM stands for Customer Experience Monitor. This term refers to a system or process used to measure and evaluate the overall experience that customers have with a company or brand. It involves collecting and analyzing data from various touchpoints, such as customer feedback, surveys, and interactions, to gain insights into customer satisfaction, loyalty, and overall perception of the brand. CEM helps companies identify areas for improvement and make informed decisions to enhance the customer experience and drive business growth.Rate this question:
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- 15.
Choose which is the correct way to assemble a medium iced coffee
- A.
16 0z cup, ice to the red line, 3 pumps of syrup, coffee base to the brown line, milk to the rim
- B.
16 oz cup, ice to the brown line, coffee base to the brown line, 3 pumps of syrup, milk to the rim
- C.
20 oz cup, ice to the brown line, coffee base to the brown line, 4 pumps of syrup, milk to the rim
- D.
20 oz cup, ice to the brown line, coffee base to the red line, 4 pumps of syrup, milk to the rim
Correct Answer
B. 16 oz cup, ice to the brown line, coffee base to the brown line, 3 pumps of syrup, milk to the rimExplanation
The correct way to assemble a medium iced coffee is to use a 16 oz cup, fill it with ice up to the brown line, add the coffee base up to the brown line, add 3 pumps of syrup, and then fill the cup with milk up to the rim.Rate this question:
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- 16.
ROE stands for:
- A.
Restaurant Overview Education
- B.
Restaurant Opportunity Examination
- C.
Restaurant Operational Excellence
- D.
Restaurant Operational Evaluation
Correct Answer
D. Restaurant Operational EvaluationExplanation
ROE stands for Restaurant Operational Evaluation. This term refers to the process of assessing and analyzing the overall performance and efficiency of a restaurant's operations. It involves evaluating various aspects such as food quality, customer service, staff productivity, financial performance, and overall customer satisfaction. Through this evaluation, restaurant owners and managers can identify areas for improvement and make informed decisions to enhance the restaurant's operations and profitability.Rate this question:
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- 17.
The coffee server and brew cone must be rinsed and drained before every batch of coffee is brewed
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Rinsing and draining the coffee server and brew cone before every batch of coffee is brewed helps to remove any residue or leftover coffee grounds from previous batches. This ensures that the coffee brewed is fresh and free from any unwanted flavors or contaminants. By rinsing and draining before each batch, the coffee server and brew cone are kept clean and ready for the next brew, maintaining the quality of the coffee.Rate this question:
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- 18.
Select all that apply.The Corporate Purpose is:
- A.
To glorify God by faithful steward of all that has been entrusted to us
- B.
By providing a "reMARKable" experience
- C.
To have a positive influence on all who come in contact with Chick-fil-A
- D.
By serving team members and guests
Correct Answer(s)
A. To glorify God by faithful steward of all that has been entrusted to us
C. To have a positive influence on all who come in contact with Chick-fil-AExplanation
The correct answer is to glorify God by faithful steward of all that has been entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A. This means that Chick-fil-A aims to honor God by responsibly managing the resources they have been given and by positively impacting everyone who interacts with their brand. They strive to provide a remarkable experience for their customers and to serve their team members and guests with excellence.Rate this question:
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- 19.
How often should restrooms be checked for cleanliness according to Chick-fil-A Wilson standards
- A.
Every 10 minutes
- B.
Every 15 minutes
- C.
Every 20 Minutes
- D.
There is no set interval of time
Correct Answer
B. Every 15 minutesExplanation
According to Chick-fil-A Wilson standards, restrooms should be checked for cleanliness every 15 minutes. This ensures that the restrooms are consistently maintained and kept clean for the customers. Regular checks at this interval help in identifying any issues or mess that may have occurred and allows for prompt cleaning and maintenance. This practice aligns with Chick-fil-A's commitment to providing a clean and pleasant dining experience for their customers.Rate this question:
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- 20.
The KPS system high lights red when an order hits 2 minutes and 10 seconds
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
2 minutesRate this question:
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- 21.
Which of these groups are high needs guests?
- A.
People with small children
- B.
Elderly
- C.
Disabled
- D.
All of the Above
- E.
None of the Above
Correct Answer
D. All of the AboveExplanation
People with small children, the elderly, and disabled individuals are considered high needs guests because they may require extra assistance or accommodations due to their specific needs. Small children may need amenities such as cribs or high chairs, the elderly may require mobility aids or special dietary considerations, and disabled individuals may need accessible facilities or assistance with daily tasks. Therefore, all of these groups can be classified as high needs guests.Rate this question:
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- 22.
Select all of the REQUIRED Second Mile Service actions
- A.
Carry Catering orders to the Guest's Vehicles
- B.
Provide Guests with Mints and Hand Wipes
- C.
Carry Trays to the Table of High-Needs Guests
- D.
Perform Table Touch-ins
- E.
Sing the Birthday Song to Birthday Guests
Correct Answer(s)
A. Carry Catering orders to the Guest's Vehicles
C. Carry Trays to the Table of High-Needs Guests
D. Perform Table Touch-insExplanation
The required Second Mile Service actions include carrying catering orders to the guest's vehicles, carrying trays to the table of high-needs guests, and performing table touch-ins. These actions involve providing additional assistance and personalized service to enhance the guest's experience. Singing the birthday song to birthday guests and providing guests with mints and hand wipes are not mentioned as required actions, so they are not included in the correct answer.Rate this question:
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- 23.
Identify the Core 4
- A.
Share a Smile
- B.
Suggestive Sell
- C.
Create Eye Contact
- D.
Repeat Orders
- E.
Make a Personal Connection
- F.
Use an Enthusiastic Tone of Voice
- G.
Always Say Please and Thank You
Correct Answer(s)
A. Share a Smile
C. Create Eye Contact
E. Make a Personal Connection
F. Use an Enthusiastic Tone of VoiceExplanation
The core 4 actions in this context are Share a Smile, Create Eye Contact, Make a Personal Connection, and Use an Enthusiastic Tone of Voice. These actions are important in customer service as they help to create a positive and engaging interaction with customers. Sharing a smile and creating eye contact show warmth and attentiveness, while making a personal connection and using an enthusiastic tone of voice help to build rapport and make customers feel valued. These actions contribute to a positive customer experience and can lead to increased customer satisfaction and loyalty.Rate this question:
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- 24.
Identify Proper Usage of the Language of Hospitality:Select all that apply​
- A.
"I can help who's next."
- B.
"Hello, how are you doing today? Will you be dinning in with us?"
- C.
"Are you taking this to go?"
- D.
"I don't know, sir"
- E.
"Certainly, ma'am"
- F.
"Miss Johnson, may I clear you're trash for you?"
- G.
"It's been my pleasure serving you?"
- H.
"You're total is $6.18, please"
Correct Answer(s)
E. "Certainly, ma'am"
G. "It's been my pleasure serving you?"
H. "You're total is $6.18, please"Explanation
The proper usage of the language of hospitality includes using polite and respectful language towards customers. In this case, "Certainly, ma'am" shows politeness and respect towards a female customer. "It's been my pleasure serving you?" shows gratitude and appreciation towards the customer. "You're total is $6.18, please" is a polite and clear way of communicating the amount due.Rate this question:
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- 25.
A car must be pulled to the wait area if their food is not ready within 30 seconds of their arrival to the window.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If a car's food is not ready within 30 seconds of their arrival to the window, they must be pulled to the wait area. This implies that the statement is true.Rate this question:
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- 26.
This would be a good example of how to pull a car to the drive thru wait area:"We are waiting on some fresh fries for your order if you wouldn't mind pulling forward we will bring them out to you in just a little while. Thank you."
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
1. Didn't apologize
2. Didn't provide clear instructions at to where to pull to
3. Didn't give guest a specific timeRate this question:
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- 27.
Select All Appropriate Warm Welcomes:
- A.
Good Morning
- B.
Good Afternoon
- C.
Good Evening
- D.
Welcome to Chick-Fil-A
- E.
Hello ma'am, how are you doing today?
- F.
I can serve you right here, sir
Correct Answer(s)
A. Good Morning
B. Good Afternoon
C. Good Evening
D. Welcome to Chick-Fil-AExplanation
The correct answer includes the phrases "Good Morning," "Good Afternoon," "Good Evening," and "Welcome to Chick-Fil-A." These phrases are commonly used as warm greetings when welcoming someone. The other options, such as "Hello ma'am, how are you doing today?" and "I can serve you right here, sir," do not serve as warm welcomes and are not appropriate in this context.Rate this question:
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- 28.
The hold time for Coffee is
- A.
45 minutes
- B.
1 hour
- C.
1 hour and a half
- D.
2 hours
Correct Answer
B. 1 hourExplanation
The hold time for coffee is 1 hour. This means that after the coffee is brewed, it can be kept at room temperature for up to 1 hour before it starts to lose its flavor and quality. Beyond this time, the coffee may become stale or bitter. It is recommended to consume the coffee within this 1-hour window to enjoy its optimal taste.Rate this question:
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- 29.
Select the ingredients in a Grilled Chicken Cool Wrap:
- A.
Baby Greens
- B.
Shredded Carrots
- C.
Red Cabbage
- D.
Flour Tortilla Wrap
- E.
Chilled Grilled Chicken
- F.
Other Unlisted Igredients
Correct Answer(s)
B. Shredded Carrots
C. Red Cabbage
E. Chilled Grilled Chicken
F. Other Unlisted IgredientsExplanation
The ingredients in a Grilled Chicken Cool Wrap include shredded carrots, red cabbage, chilled grilled chicken, and other unlisted ingredients. The wrap also likely includes baby greens and is wrapped in a flour tortilla.Rate this question:
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- 30.
List all of the ingredients in an Asian Salad:
- A.
Romaine Lettuce
- B.
Iceberg Lettuce
- C.
Baby Greens
- D.
Shredded Red Cabbage
- E.
Shredded Green Cabbage
- F.
Shredded Carrots
- G.
Mandarin Orange Segments
- H.
Cut Red and Green Apples
- I.
Monterey Jack and Cheddar Blend
- J.
Chopped Nuggets
- K.
Other Unlisted Ingredient
Correct Answer(s)
A. Romaine Lettuce
C. Baby Greens
D. Shredded Red Cabbage
E. Shredded Green Cabbage
F. Shredded Carrots
G. Mandarin Orange Segments
J. Chopped NuggetsExplanation
The correct answer includes all the ingredients that are listed in the question. It includes Romaine Lettuce, Baby Greens, Shredded Red Cabbage, Shredded Green Cabbage, Shredded Carrots, Mandarin Orange Segments, and Chopped Nuggets. The other ingredients listed in the question, such as Iceberg Lettuce, Cut Red and Green Apples, Monterey Jack and Cheddar Blend, and Other Unlisted Ingredient, are not included in the correct answer.Rate this question:
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- 31.
Select all of the Ingredients in a Fruit Cup
- A.
Red and Green Apples
- B.
Grapes
- C.
Blueberries
- D.
Strawberries
- E.
Cantaloupe Wedges
- F.
Other Unlisted Ingredient
Correct Answer(s)
A. Red and Green Apples
C. Blueberries
D. Strawberries
F. Other Unlisted IngredientExplanation
The correct answer is Red and Green Apples, Blueberries, Strawberries, and Other Unlisted Ingredient. This is because the question asks for all the ingredients in a fruit cup, and these are the ingredients listed in the options. Cantaloupe Wedges are not included in the answer because they are not listed as one of the ingredients in the given options.Rate this question:
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- 32.
Select the Ingredients in a #2 sandwhich
- A.
Multigrain Bun
- B.
Toasted Buttered Bun
- C.
Boneless Grilled Filet
- D.
Pepper Jack Cheese
- E.
Applewood Smoked Bacon
- F.
Hand Breaded Chick-fil-A Filet
- G.
Hand Breaded Spicy Filet
- H.
American Cheese
- I.
Lettuce and Tomato
- J.
Colby Jack Cheese
- K.
Dill Pickle Chips
Correct Answer(s)
B. Toasted Buttered Bun
F. Hand Breaded Chick-fil-A Filet
H. American Cheese
I. Lettuce and Tomato
K. Dill Pickle ChipsExplanation
The correct answer includes the Toasted Buttered Bun, Dill Pickle Chips, Lettuce and Tomato, American Cheese, and Hand Breaded Chick-fil-A Filet. These ingredients are specifically mentioned in the list provided.Rate this question:
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- 33.
Select the Appropriate Lid Dimples for a Cherry Coke
- A.
DIET
- B.
DRP
- C.
LEM
- D.
COKE
- E.
TEA
- F.
NO DIMPLES MARKED
Correct Answer(s)
B. DRP
D. COKEExplanation
The question asks for the appropriate lid dimples for a Cherry Coke. The correct answer is DRP and COKE. This suggests that the lid dimples DRP and COKE are suitable for a Cherry Coke.Rate this question:
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- 34.
Select the Appropriate Lid Dimples for a Root Beer
- A.
DIET
- B.
DRP
- C.
LEM
- D.
COKE
- E.
TEA
- F.
NO DIMPLES MARKED
Correct Answer(s)
A. DIET
B. DRP
C. LEM
D. COKE
E. TEAExplanation
The correct answer is DIET, DRP, LEM, COKE, TEA. This answer suggests that the appropriate lid dimples for a root beer are DIET, DRP, LEM, COKE, and TEA. The dimples may indicate different flavors or variations of root beer that are available.Rate this question:
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- 35.
Select the Appropriate Lid Dimples for a Sprite
- A.
DIET
- B.
DRP
- C.
LEM
- D.
COKE
- E.
TEA
- F.
NO DIMPLES MARKED
Correct Answer
D. COKEExplanation
The question asks for the appropriate lid dimples for a Sprite. The answer provided is "COKE." This suggests that the lid dimples marked for Coke are suitable for a Sprite as well. Since Sprite is a carbonated beverage similar to Coke, it is likely that the lid dimples designed for Coke can be used for Sprite as well.Rate this question:
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- 36.
Which would describe the proper way and order to bag a value sized 12 ct. nugget meal with ketchup and Polynesian sauce in Drive Thru according to Chick-fil-A proceedures
- A.
Box of 12 nuggets, large fry, 3 napkins, 1 pack of dip n squeeze ketchup, 2 packs of Polynesian sauce
- B.
Box of 12 nuggets, medium fry, 3 napkins, 1 pack of dip n squeeze ketchup, 2 packs of Polynesian sauce
- C.
Box of 12 nuggets, medium fry, 2 napkins, 2 pack of dip n squeeze ketchup, 2 packs of Polynesian sauce
- D.
Box of 12 nuggets, large fry, 2 napkins, 2 pack of dip n squeeze ketchup, 4 packs of Polynesian sauce
Correct Answer
C. Box of 12 nuggets, medium fry, 2 napkins, 2 pack of dip n squeeze ketchup, 2 packs of Polynesian sauceExplanation
The proper way and order to bag a value sized 12 ct. nugget meal with ketchup and Polynesian sauce in Drive Thru according to Chick-fil-A procedures is to include a box of 12 nuggets, a medium fry, 2 napkins, 2 packs of dip n squeeze ketchup, and 2 packs of Polynesian sauce.Rate this question:
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- 37.
Select all of the appropriate descriptors:
- A.
Dine-in order: Ms. Jones Purple Fruit Cup
- B.
Carry-Out Order: Mr. Baily Orange Sweatshirt
- C.
Drive Thru: Blue Truck
- D.
Dine-in Order: Jeff Taylor Grey Sweatshirt Blue Pants
Correct Answer(s)
A. Dine-in order: Ms. Jones Purple Fruit Cup
B. Carry-Out Order: Mr. Baily Orange Sweatshirt
C. Drive Thru: Blue TruckExplanation
The given answer correctly identifies the descriptors for each type of order. The dine-in order is associated with Ms. Jones and a purple fruit cup. The carry-out order is associated with Mr. Baily and an orange sweatshirt. The drive-thru order is associated with a blue truck.Rate this question:
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- 38.
First and Last Name:
Correct Answer(s)
N/A
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Feb 06, 2024Quiz Edited by
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Nov 03, 2015Quiz Created by
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