The 'Knowledge Test Front of House' assesses essential customer service skills in a food service setting. It covers service formulas, gluten-free products, product hold times, conflict resolution, and service accuracy, equipping learners with industry-relevant skills.
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Grilled Nuggets
Cobb Salad
Waffle Potato Fries
Chicken Noodle Soup
Spicy Deluxe Sandwich
Grilled Sandwich
Fruit Cup
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Lowest Anticipate Serving Temperature
Line All Serving Trays
Listen Apologize Solve Thank
Leadership Available Sincere Trustworthy
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True
False
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True
False
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New York City, NY
Atlanta, GA
Pensacola, FL
Franklin, TN
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True
False
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Gnome House
Dwarf Grill
Chick-Fil-A
Truett's Luau
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All drinks are filled to the inside line with ice
Tea and Lemonade get full cups of ice; Soft Drinks get a half cup
An Arnold Palmer gets a half cup of ice
Tea gets a full cup of ice; Lemonade and Soft Drinks get a half cup
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Warm Welcome
Suggestive Selling
Preparing Drinks
Guest Name
Repeating Order
Communicating Total
Requesting Sauces
Accepting Payment
Asking Clarifying Questions
Greeting within 15 Seconds of Arriving at Speaker Box
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True
False
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True
False
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Customer Experience Monitor
Customers Excellence Marketing
Chick-fil-A Excellence Measurement
Corporate Evaluation Method
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16 0z cup, ice to the red line, 3 pumps of syrup, coffee base to the brown line, milk to the rim
16 oz cup, ice to the brown line, coffee base to the brown line, 3 pumps of syrup, milk to the rim
20 oz cup, ice to the brown line, coffee base to the brown line, 4 pumps of syrup, milk to the rim
20 oz cup, ice to the brown line, coffee base to the red line, 4 pumps of syrup, milk to the rim
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Restaurant Overview Education
Restaurant Opportunity Examination
Restaurant Operational Excellence
Restaurant Operational Evaluation
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True
False
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To glorify God by faithful steward of all that has been entrusted to us
By providing a "reMARKable" experience
To have a positive influence on all who come in contact with Chick-fil-A
By serving team members and guests
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Every 10 minutes
Every 15 minutes
Every 20 Minutes
There is no set interval of time
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True
False
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People with small children
Elderly
Disabled
All of the Above
None of the Above
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Carry Catering orders to the Guest's Vehicles
Provide Guests with Mints and Hand Wipes
Carry Trays to the Table of High-Needs Guests
Perform Table Touch-ins
Sing the Birthday Song to Birthday Guests
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Share a Smile
Suggestive Sell
Create Eye Contact
Repeat Orders
Make a Personal Connection
Use an Enthusiastic Tone of Voice
Always Say Please and Thank You
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"I can help who's next."
"Hello, how are you doing today? Will you be dinning in with us?"
"Are you taking this to go?"
"I don't know, sir"
"Certainly, ma'am"
"Miss Johnson, may I clear you're trash for you?"
"It's been my pleasure serving you?"
"You're total is $6.18, please"
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True
False
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True
False
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Good Morning
Good Afternoon
Good Evening
Welcome to Chick-Fil-A
Hello ma'am, how are you doing today?
I can serve you right here, sir
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45 minutes
1 hour
1 hour and a half
2 hours
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Baby Greens
Shredded Carrots
Red Cabbage
Flour Tortilla Wrap
Chilled Grilled Chicken
Other Unlisted Igredients
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Romaine Lettuce
Iceberg Lettuce
Baby Greens
Shredded Red Cabbage
Shredded Green Cabbage
Shredded Carrots
Mandarin Orange Segments
Cut Red and Green Apples
Monterey Jack and Cheddar Blend
Chopped Nuggets
Other Unlisted Ingredient
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Red and Green Apples
Grapes
Blueberries
Strawberries
Cantaloupe Wedges
Other Unlisted Ingredient
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Multigrain Bun
Toasted Buttered Bun
Boneless Grilled Filet
Pepper Jack Cheese
Applewood Smoked Bacon
Hand Breaded Chick-fil-A Filet
Hand Breaded Spicy Filet
American Cheese
Lettuce and Tomato
Colby Jack Cheese
Dill Pickle Chips
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DIET
DRP
LEM
COKE
TEA
NO DIMPLES MARKED
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DIET
DRP
LEM
COKE
TEA
NO DIMPLES MARKED
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DIET
DRP
LEM
COKE
TEA
NO DIMPLES MARKED
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Box of 12 nuggets, large fry, 3 napkins, 1 pack of dip n squeeze ketchup, 2 packs of Polynesian sauce
Box of 12 nuggets, medium fry, 3 napkins, 1 pack of dip n squeeze ketchup, 2 packs of Polynesian sauce
Box of 12 nuggets, medium fry, 2 napkins, 2 pack of dip n squeeze ketchup, 2 packs of Polynesian sauce
Box of 12 nuggets, large fry, 2 napkins, 2 pack of dip n squeeze ketchup, 4 packs of Polynesian sauce
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Dine-in order: Ms. Jones Purple Fruit Cup
Carry-Out Order: Mr. Baily Orange Sweatshirt
Drive Thru: Blue Truck
Dine-in Order: Jeff Taylor Grey Sweatshirt Blue Pants
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