Knowledge Test Front Of House

Rinsing and draining the coffee server and brew cone before every batch of coffee is brewed helps to remove any residue or leftover coffee grounds from previous batches. This ensures that the coffee brewed is fresh and free from any unwanted flavors or contaminants. By rinsing and draining before each batch, the coffee server and brew cone are kept clean and ready for the next brew, maintaining the quality of the coffee.

The question asks for the appropriate lid dimples for a Cherry Coke. The correct answer is DRP and COKE. This suggests that the lid dimples DRP and COKE are suitable for a Cherry Coke.

The correct answer is Atlanta, GA because Chick-fil-A's corporate offices are headquartered in Atlanta, Georgia.

The correct answer is DIET, DRP, LEM, COKE, TEA. This answer suggests that the appropriate lid dimples for a root beer are DIET, DRP, LEM, COKE, and TEA. The dimples may indicate different flavors or variations of root beer that are available.

The core 4 actions in this context are Share a Smile, Create Eye Contact, Make a Personal Connection, and Use an Enthusiastic Tone of Voice. These actions are important in customer service as they help to create a positive and engaging interaction with customers. Sharing a smile and creating eye contact show warmth and attentiveness, while making a personal connection and using an enthusiastic tone of voice help to build rapport and make customers feel valued. These actions contribute to a positive customer experience and can lead to increased customer satisfaction and loyalty.

It is every front of house team members responsibility

The required Second Mile Service actions include carrying catering orders to the guest's vehicles, carrying trays to the table of high-needs guests, and performing table touch-ins. These actions involve providing additional assistance and personalized service to enhance the guest's experience. Singing the birthday song to birthday guests and providing guests with mints and hand wipes are not mentioned as required actions, so they are not included in the correct answer.

The question asks for the appropriate lid dimples for a Sprite. The answer provided is "COKE." This suggests that the lid dimples marked for Coke are suitable for a Sprite as well. Since Sprite is a carbonated beverage similar to Coke, it is likely that the lid dimples designed for Coke can be used for Sprite as well.

If a car's food is not ready within 30 seconds of their arrival to the window, they must be pulled to the wait area. This implies that the statement is true.

Tea gets a full cup of ice because it is explicitly stated in the given information that "Tea gets a full cup of ice." On the other hand, Lemonade and Soft Drinks get a half cup of ice, as mentioned in the statement "Tea and Lemonade get full cups of ice; Soft Drinks get a half cup." The information about an Arnold Palmer getting a half cup of ice is irrelevant to the question, as it does not specify which category it falls into.

The acronym LAST stands for Listen Apologize Solve Thank. This acronym is often used as a reminder for effective communication and conflict resolution skills. It emphasizes the importance of actively listening to others, apologizing when necessary, finding solutions to problems, and expressing gratitude. By following these steps, individuals can improve their relationships and resolve conflicts in a positive and constructive manner.

This statement suggests that the given way of serving coffee is correct. Since the answer is "True," it implies that the statement is accurate and that the way described is indeed the correct way to serve coffee.

Truett Cathy's first restaurant was opened in 1946 under the name Dwarf Grill.

The hold time for coffee is 1 hour. This means that after the coffee is brewed, it can be kept at room temperature for up to 1 hour before it starts to lose its flavor and quality. Beyond this time, the coffee may become stale or bitter. It is recommended to consume the coffee within this 1-hour window to enjoy its optimal taste.

The given statement says "Our Small cup is 12 oz". Since the question asks for the correct answer, we need to determine if this statement is true or false. The correct answer is false because the statement is not supported by any evidence or context. It is a standalone statement without any comparison or reference point. Without any additional information, we cannot confirm the accuracy of the statement.

2 minutes

The correct way to assemble a medium iced coffee is to use a 16 oz cup, fill it with ice up to the brown line, add the coffee base up to the brown line, add 3 pumps of syrup, and then fill the cup with milk up to the rim.

The correct answer is Red and Green Apples, Blueberries, Strawberries, and Other Unlisted Ingredient. This is because the question asks for all the ingredients in a fruit cup, and these are the ingredients listed in the options. Cantaloupe Wedges are not included in the answer because they are not listed as one of the ingredients in the given options.

The given answer correctly identifies the descriptors for each type of order. The dine-in order is associated with Ms. Jones and a purple fruit cup. The carry-out order is associated with Mr. Baily and an orange sweatshirt. The drive-thru order is associated with a blue truck.

The correct answer includes the phrases "Good Morning," "Good Afternoon," "Good Evening," and "Welcome to Chick-Fil-A." These phrases are commonly used as warm greetings when welcoming someone. The other options, such as "Hello ma'am, how are you doing today?" and "I can serve you right here, sir," do not serve as warm welcomes and are not appropriate in this context.

CEM stands for Customer Experience Monitor. This term refers to a system or process used to measure and evaluate the overall experience that customers have with a company or brand. It involves collecting and analyzing data from various touchpoints, such as customer feedback, surveys, and interactions, to gain insights into customer satisfaction, loyalty, and overall perception of the brand. CEM helps companies identify areas for improvement and make informed decisions to enhance the customer experience and drive business growth.

People with small children, the elderly, and disabled individuals are considered high needs guests because they may require extra assistance or accommodations due to their specific needs. Small children may need amenities such as cribs or high chairs, the elderly may require mobility aids or special dietary considerations, and disabled individuals may need accessible facilities or assistance with daily tasks. Therefore, all of these groups can be classified as high needs guests.

The correct answer includes the Toasted Buttered Bun, Dill Pickle Chips, Lettuce and Tomato, American Cheese, and Hand Breaded Chick-fil-A Filet. These ingredients are specifically mentioned in the list provided.

The correct answer is to glorify God by faithful steward of all that has been entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A. This means that Chick-fil-A aims to honor God by responsibly managing the resources they have been given and by positively impacting everyone who interacts with their brand. They strive to provide a remarkable experience for their customers and to serve their team members and guests with excellence.

The correct answer includes all the ingredients that are listed in the question. It includes Romaine Lettuce, Baby Greens, Shredded Red Cabbage, Shredded Green Cabbage, Shredded Carrots, Mandarin Orange Segments, and Chopped Nuggets. The other ingredients listed in the question, such as Iceberg Lettuce, Cut Red and Green Apples, Monterey Jack and Cheddar Blend, and Other Unlisted Ingredient, are not included in the correct answer.

1. Didn't apologize
2. Didn't provide clear instructions at to where to pull to
3. Didn't give guest a specific time

ROE stands for Restaurant Operational Evaluation. This term refers to the process of assessing and analyzing the overall performance and efficiency of a restaurant's operations. It involves evaluating various aspects such as food quality, customer service, staff productivity, financial performance, and overall customer satisfaction. Through this evaluation, restaurant owners and managers can identify areas for improvement and make informed decisions to enhance the restaurant's operations and profitability.

According to Chick-fil-A of Wilson standards, parking lot checks must be done once every 2 hours during non-peak times and once every hour during peak times. Therefore, the correct answer is False, as the statement in the question is not accurate.

The ingredients in a Grilled Chicken Cool Wrap include shredded carrots, red cabbage, chilled grilled chicken, and other unlisted ingredients. The wrap also likely includes baby greens and is wrapped in a flour tortilla.

The correct answer is a combination of all the options provided. The equation "Recipe for service" can be represented as any of the given combinations: Core 4 + Second Mile Service, Core 4 + 2MS, Core four + Second Mile Service, Cour four + 2MS, 2MS + Core 4, 2MS + Core four, Second Mile Service + Core four, Second Mile Service + core 4.

The proper way and order to bag a value sized 12 ct. nugget meal with ketchup and Polynesian sauce in Drive Thru according to Chick-fil-A procedures is to include a box of 12 nuggets, a medium fry, 2 napkins, 2 packs of dip n squeeze ketchup, and 2 packs of Polynesian sauce.

The statement states that "we always ask guests with catering orders or large carry out orders whether or not we can carry their order to their car." The correct answer is false because the statement implies that the restaurant always asks this question, which may not be true.

The products that are gluten free are Grilled Nuggets, Waffle Potato Fries, and Fruit Cup. Gluten is a protein found in wheat, barley, and rye. Grilled Nuggets are made from chicken, which does not contain gluten. Waffle Potato Fries are made from potatoes, which are also gluten free. Fruit Cup, as the name suggests, contains fruits which are naturally gluten free. Therefore, these three products can be consumed by individuals who follow a gluten free diet.

The lane 1 headset person is responsible for providing a warm welcome to the guest, using suggestive selling techniques to promote additional items, addressing the guest by their name, repeating the order to ensure accuracy, communicating the total amount due, requesting sauces as needed, and asking clarifying questions to ensure the order is correct. They are not responsible for preparing drinks or accepting payment.

According to Chick-fil-A Wilson standards, restrooms should be checked for cleanliness every 15 minutes. This ensures that the restrooms are consistently maintained and kept clean for the customers. Regular checks at this interval help in identifying any issues or mess that may have occurred and allows for prompt cleaning and maintenance. This practice aligns with Chick-fil-A's commitment to providing a clean and pleasant dining experience for their customers.

The proper usage of the language of hospitality includes using polite and respectful language towards customers. In this case, "Certainly, ma'am" shows politeness and respect towards a female customer. "It's been my pleasure serving you?" shows gratitude and appreciation towards the customer. "You're total is $6.18, please" is a polite and clear way of communicating the amount due.

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