Mr. Davids Help Desk Assessment
THanks for your interest in working at Mr. David's Flooring. In order to assess all the candidates, we ask that you take this assessment test. Good Luck!
- 1.What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?
- A.
Have you rebooted?
- B.
May I please have your name and phone number?
- C.
Is this computer a Dell?
- 2.If you're diagnosing an issue with a printing issue, what is the first step in diagnosing the problem?
- A.
Ask the user to determine if the fuser is functional.
- B.
Determine if the printer is connected to the local machine or a network printer.
- C.
Ask the user if the printer is turned on.
- D.
Ask the user if there is paper in the printer
- 3.A client calls and exclaims they have forgotten their password. What is your first action to resolve the issue?
- A.
Remotely login to the system and reset the users password
- B.
Get in you vehicle, go to the site and make sure the user's caps lock is off
- C.
Positively identify the user's identity.
- D.
Determine if the user is logging into a local machine, domain or web application
- 4.Based on the previous question, "a client calls and exclaims they have forgotten their password." What is your second action to resolve the issue?
- A.
Remotely login to the system and reset the users password
- B.
Get in you vehicle, go to the site and make sure the user's caps lock is off
- C.
Positively identify the user's identity.
- D.
Determine if the user is logging into a local machine, domain or web application
- 5.Based on the previous question, "a client calls and exclaims they have forgotten their password." What is your third action to resolve the issue?
- A.
Remotely login to the system and reset the users password
- B.
Get in you vehicle, go to the site and make sure the user's caps lock is off
- C.
Positively identify the user's identity.
- D.
Determine if the user is logging into a local machine, domain or web application
- 6.70% of all system issues can be resolved remotely!
- A.
True
- B.
False
- 7.Which of the following is not an internet browser?
- A.
Safari
- B.
Firefox
- C.
Opera
- D.
Thunderbird
- 8.Bandwidth
- A.
The speed at which data can be transferred from the server to the client.
- B.
A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.
- C.
A unit of information or computer storage equal to one billion bytes.
- D.
None of the above.
- 9.Download
- A.
A unit of information or computer storage equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on context
- B.
When you transmit data from your PC to another computer.
- C.
A local area network which uses high frequency radio signals to send and receive data over short distances.
- D.
When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.
- 10.Ping
- A.
A measurement of data transferred to your local station from a specific network source.
- B.
A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.
- C.
A sound used for testing your computer speakers.
- D.
None of the above.
- 11.
What is the function of this device?- A.
It performs all the arithmetic, logical operations of computer.
- B.
It is very high speed short term storage that CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.
- C.
It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.
- D.
It is is used to generate and output images onto the display.
- 12.This is a measurement of speed over a network.
- A.
Megabytes
- B.
Bits
- C.
Megahertz
- D.
Megabits per second.
- 13.
What is this computer component?
- A.
Hard drive
- B.
CPU
- C.
Chassis
- D.
Motherboard
- 14.
What is this device?
- A.
Modem
- B.
Wireless Router
- C.
Video Card
- D.
Motherboard
- 15.
What is this computer component?
- A.
RAM
- B.
CPU
- C.
Hard Disk
- D.
Motherboard
- 16.Which is not an operating system?
- A.
DOS
- B.
Windows
- C.
MS-Word
- D.
LINUX
- 17.The brain of the computer. This part does the calculation, moving and processing of information.
- A.
CPU
- B.
RAM
- C.
Motherboard
- D.
Hard drive
- 18.
What is this computer component?
- A.
Video Card
- B.
Sound Card
- C.
RAM
- D.
Network Interface Card
- 19.What does "www" stand for?
- A.
Wide World Web
- B.
Winding Web World
- C.
World Wide Web
- D.
None of the above
- 20.What is the shortcut for PASTE?
- A.
Ctrl + P
- B.
Ctrl + V
- C.
Ctrl + C
- D.
Caps Lock + V
- 21.A modem is best defined as...
- A.
A device that allows you to connect your PC to to an internet service.
- B.
A piece of computer software that is used to browse the web. (eg: internet explorer)
- C.
An interconnected group of computers.
- D.
A program that prevents other people on the Internet from accessing your computer and your files.
- 22.Which of the following programs is not an email client.
- A.
Microsoft Outlook 2003
- B.
Windows Live Mail
- C.
Mozilla Firefox
- D.
Outlook Express 6
- 23.Select the URL from the list below.
- A.
- B.
Http://www.yahoo.com
- C.
D:\downloads\standard
- D.
192.168.0.1
- 24.Select the 3 graphics files from the list below.
- A.
Untitled.nfo
- B.
Untitled.jpg
- C.
Untitled.bmp
- D.
Untitled.ogg
- E.
Untitled.tiff
- 25.Which operating system was the successor to Windows 98?
- A.
Windows Vista
- B.
Windows XP
- C.
Windows ME
- D.
Windows CE
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