Mock- L2 Assessment

1. Studio Hybrid 140G has an issue with Optical Drive. Creating an onsite, what are the parts to be included along with the optical drive

Bracket

Four screws

Motherboard

BIOS upgrade CD

Asset utility CD

2. Customer purchased 1720 on 14th July 2009. Whenever he is online the system restarts spontaneously. Customer has tried updating the latest BIOS. Customer has lots of data and does not want to do a OSRI.

Update the Chipset drivers

Do a system restore

Reinstall ethernet Drivers

Transfer to DOC

None of the above

3. Customer has purchased 1555 with windows Vista. He was recommended Windows 7 by a Dell Tech when he had issues with Video distortion. Customer upgraded the system to Windows 7. When he tried to backup his data using Data safe local it shows Interrupt error

Uninstall/Reinstall Data safe local

Ask the customer to use Windows backup

Update CleanViFSB.exe

Reinstall OS to Windows 7

None of the above

4. Customer has been able to backup his files using Datasafe Online. After exceeding the storage limit he wants to delete the data in them to add some more. When he tries to do the same it shows an error- "Unable to complete the request"

Uninstall/ reinstall Data safe

Transfer to Customer care for refund for the account

Uncheck the files to be removed from Data Safe

Try reseting password using Icare tool

None of the above

5. John purchased 1545 he is able to play normal video. He connected the laptop with 2408wfp the video gets distorted and starts to flicker

Update current video drivers

Update latest BIOS.

Reinstal ATI Catalyst

Disable Aero and increase the memory to 2GB

Both A & C

6. Betty has always put her laptop 1501 to hibernate when not in use. When she tried the same with her new studio 1535 the system does not enter Hibernate mode while on ac adapter. She tried to put the system on hibernate in battery power and still no go.

Check for battery charging is disabled under Quickset

Replace motherboard

Update Latest BIOS

Reinstall Quickset

Check if battery is charging in BIOS

7. Tom purchased studio 1555 on Feb 20, 2009. He has multiple bluetooth devices to connect to his system. He has purchased the system with Wireless 370 Bluetooth Minicard however he is unable to connect his Blackberry to his system to transfer files. Tom is extremely irate that he is not able to use the system with his bluetooth device.

Replace the bluetooth card

Install Buetooth drivers from support.dell.com

Update the latest BIOS

System exchange

Both B and C

8. Customer connected his 1745 to Sony Bravia using HDMI port. When he tries to play sound he found under Audio properties the HDMI connection is missing

Ask Customer to return the system

Update Audio drivers

Replace Motherboard

Instal Intel Video Drivers and IDT drivers

None of the above

9. Philip has purchased LinksysWRT10N wireless-N home router to connect with Dell Wireless 1397 inbuilt in 1737. When he tries to go online wirelessly the system runs slow.

Replace wireless card

Replace Router

Update latest wireless card drivers

Update latest BIOS

Replace Motherboard

10. Customer has purchased Studio 1450 with Windows 7. He is able to play sound using Windows media player. He is able to play recorded Sound from a CD. When he tries to record his own voice he gets error 'An audio recording device cannot be found.

Replace the microphone

Replace LCD

Update Windows 7 Drivers

Reinstall Windows Vista Drivers

Reinstall OS

Mock- L2 Assessment

1. Studio Hybrid 140G has an issue with Optical Drive. Creating an onsite, what are the parts to be included along with the optical drive

2.

What first name or nickname would you like us to use?

2. Customer purchased 1720 on 14th July 2009. Whenever he is online the system restarts spontaneously. Customer has tried updating the latest BIOS. Customer has lots of data and does not want to do a OSRI.

3. Customer has purchased 1555 with windows Vista. He was recommended Windows 7 by a Dell Tech when he had issues with Video distortion. Customer upgraded the system to Windows 7. When he tried to backup his data using Data safe local it shows Interrupt error

4. Customer has been able to backup his files using Datasafe Online. After exceeding the storage limit he wants to delete the data in them to add some more. When he tries to do the same it shows an error- "Unable to complete the request"

5. John purchased 1545 he is able to play normal video. He connected the laptop with 2408wfp the video gets distorted and starts to flicker

6. Betty has always put her laptop 1501 to hibernate when not in use. When she tried the same with her new studio 1535 the system does not enter Hibernate mode while on ac adapter. She tried to put the system on hibernate in battery power and still no go.

8. Customer connected his 1745 to Sony Bravia using HDMI port. When he tries to play sound he found under Audio properties the HDMI connection is missing

9. Philip has purchased LinksysWRT10N wireless-N home router to connect with Dell Wireless 1397 inbuilt in 1737. When he tries to go online wirelessly the system runs slow.

10. Customer has purchased Studio 1450 with Windows 7. He is able to play sound using Windows media player. He is able to play recorded Sound from a CD. When he tries to record his own voice he gets error 'An audio recording device cannot be found.