1.
B2C e-commerce is a useful tool for connecting business partners in a virtual supply chain to cut resupply times and reduce costs.
2.
Producers or providers of consumer products using B2C e-commerce must use middlemen, or intermediaries, between them and the consumer.
3.
Each e-commerce Web site must have Web server software to perform fundamental services, including security and identification, retrieval and sending of Web pages, Web site tracking, Web site development, and Web-page development.
4.
A server that handles dynamic content must be able to access information from a variety of databases.
5.
The use of open database connectivity enables the Web server to assemble information from different database management systems, such as SQL Server, Oracle, and Informix.
6.
Product configuration software tools were originally developed in the 1960s to assist B2C salespeople to match their company’s products to customer needs.
7.
E-commerce software must support five core tasks: catalog management, product configuration, shopping cart facilities, e-commerce transaction processing, and Web traffic data analysis.
8.
For m-commerce to work effectively, the interface between the wireless device and its user must improve to the point that it is nearly as easy to purchase an item on a wireless device as it is to purchase it on a PC.
9.
A user with a WAP-compliant device uses the built-in micro browser to make a WML request.
10.
The DSL communications protocol includes a handshake stage, which authenticates the server (and the client, if needed), determines the encryption and hashing algorithms to be used, and exchanges encryption keys.
11.
Credit cards are better protected from misuse than conventional smart, charge, and debit cards because the credit-card information is encrypted.
12.
Enterprise systems employ a database of key operational and planning data that can be shared by all.
13.
A characteristic of an online transaction processing system is that there is some delay between an event and the eventual processing of the related transaction to update the organization’s records.
14.
In data collection, data should be captured at its source and recorded accurately in a timely fashion, with minimal manual effort, and in an electronic or digital form that can be directly entered into the computer.
15.
Often, results from one TPS flow downstream to become input to other systems.
16.
____ e-commerce is a subset of e-commerce where all the participants are organizations.
A. 
B. 
C. 
D. 
17.
____ occurs when a firm obtains detailed information about a customer’s behavior, preferences, needs, and buying patterns and uses that information to set prices, negotiate terms, tailor promotions, add product features, and otherwise customize its entire relationship with that customer.
A. 
B. 
Technology-enabled relationship management
C. 
Electronic bill presentment
D. 
18.
A(n) ____ is an attachment to an e-mail message or data embedded in a Web site that verifies the identity of a sender or Web site.
A. 
B. 
C. 
D. 
19.
A(n) ____ is central to an organization and ensures information can be shared across all business functions and all levels of management to support the running and managing of a business.
A. 
Transaction processing system
B. 
Management information system
C. 
D. 
20.
____ capture and process the detailed data necessary to update records about the fundamental business operations of the organization.
A. 
Transaction processing systems
B. 
Management information systems
C. 
Data manipulation systems
D. 
21.
With ____ systems, business transactions are accumulated over a period of time and prepared for processing as a single unit.
A. 
B. 
C. 
D. 
22.
An important step in processing transaction data is to perform ____ for validity and completeness in order to detect problems.
A. 
B. 
C. 
D. 
23.
____ involves reentering data that was not typed or scanned properly.
A. 
B. 
C. 
D. 
24.
____ involves generating output records, documents, and reports.
A. 
B. 
C. 
D. 
25.
When developing a production plan, the ERP system starts with ____ to develop an estimate of future customer demand.
A. 
B. 
C. 
D.