Liz Severance
Steve Wagenheim
Jim Gilbertson
True
False
True
False
Type and size of object
Identify the source
Overall condition of the guest's teeth, when appropriate
Menu item the object was found in, and when applicable, the vendor name, lot # and box label
All of the Above
The exact location and the time the accident occured
Is the incident captured on our video surveillance system
Identification of any witnesses to the accident
Was the "wet floor sign" present
Weather conditions, if applicable
All of the Above
True
False
After his/her shift
When the guest is on his/her way out
Immediately
D.O. (Director of Operations)
C.O.O. (Chief Operating Officer)
H.R. (Human Resources)
Drinking
Dancing
Smoking Tabacco
Life Insurance
Vision Plan
Short Term Disability
All of the Above
Weakened inhibitions
Impaired Judgement
Impaired Reactions
Poor Conditions
All of the Above
To help sober up the guest
To pass time
Both A and B
True
False
True
False
If we made the wrong item
If we made the wrong item or the item took an inordinate amount of time
If the guest dislikes what he/she ordered or we made the wrong item
All of the Above
True
False
Get the MP involved
Issue a comp certificate for a future visit
Admit fault
Approach the table and calm the guest
Comp the entire tables meals
Document the incident
All of the Above
We comp the entire table's meals
We offer to pay for dry cleaning
We give the guest cash back
True
False
Valid Drivers License
Valid State Issued ID card
Valid Passport or Active Military ID
All of the Above
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