MDP Health care Trivia Quiz!

21 Questions | By Granite City | Updated: Mar 21, 2022 | Attempts: 86

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Questions and Answers

1.

As outlined in the Communicating with Media Policy, who is the best contact for those inquiries about Granite City's financial analysts?
- A.
  
  Liz Severance
- B.
  
  Steve Wagenheim
- C.
  
  Jim Gilbertson
2.

The first priority in dealing with a guest incident is always; Taking care of the injured person.
- A.
  
  True
- B.
  
  False
3.

The second priority when dealing with a guest incident would be to; Properly documenting and reporting the incident.
- A.
  
  True
- B.
  
  False
4.

What significant details should be documented in the case of a guest injury due to a foreign object being identified in food/beverage?
- A.
  
  Type and size of object
- B.
  
  Identify the source
- C.
  
  Overall condition of the guest's teeth, when appropriate
- D.
  
  Menu item the object was found in, and when applicable, the vendor name, lot # and box label
- E.
  
  All of the Above
5.

What significant details should be documented in the case of a guest injury due to slip/trip/fall?
- A.
  
  The exact location and the time the accident occured
- B.
  
  Is the incident captured on our video surveillance system
- C.
  
  Identification of any witnesses to the accident
- D.
  
  Was the "wet floor sign" present
- E.
  
  Weather conditions, if applicable
- F.
  
  All of the Above
6.

All allergy concerns for guests can be located in the Policies and Procedures manual.
- A.
  
  True
- B.
  
  False
7.

If a Staff Member approaches you regarding any form of harassment from the guest, when is it appropriate to address the situation?
- A.
  
  After his/her shift
- B.
  
  When the guest is on his/her way out
- C.
  
  Immediately
8.

If there is concern on how to handle a situation regarding guest harassment, who is the best person to contact?
- A.
  
  D.O. (Director of Operations)
- B.
  
  C.O.O. (Chief Operating Officer)
- C.
  
  H.R. (Human Resources)
9.

Based upon the Staff Member/Management recreational events policy, what should not be encouraged for an event?
- A.
  
  Drinking
- B.
  
  Dancing
- C.
  
  Smoking Tabacco
10.

What voluntary benefits exist for Staff Members?
- A.
  
  Life Insurance
- B.
  
  Vision Plan
- C.
  
  Short Term Disability
- D.
  
  All of the Above
11.

If there is concern that a guest has over-consumed alcoholic beverages, what type of behaviors should you observe being exhibited.
- A.
  
  Weakened inhibitions
- B.
  
  Impaired Judgement
- C.
  
  Impaired Reactions
- D.
  
  Poor Conditions
- E.
  
  All of the Above
12.

What is the purpose of offering food or coffee to an obviously intoxicated guest?
- A.
  
  To help sober up the guest
- B.
  
  To pass time
- C.
  
  Both A and B
13.

The L.A.S.T. technique is used for problem solving purposes.
- A.
  
  True
- B.
  
  False
14.

The acronym L.A.S.T. stands for and what four things must be done when dealing with any problem. L- Listen A- Apologize S- Solve T- Thank
- A.
  
  True
- B.
  
  False
15.

In what situations may it be appropriate to Comp an item to "Food Problem"?
- A.
  
  If we made the wrong item
- B.
  
  If we made the wrong item or the item took an inordinate amount of time
- C.
  
  If the guest dislikes what he/she ordered or we made the wrong item
- D.
  
  All of the Above
16.

The best way to handle a situation where a Guest believes he/she has gotten sick from their meal is to apologize to the Guest. Gently explain to the guest that there have been no other complaints but that we take any Guest comments very seriously. Take their name and telephone number and tell the Guest we will report the claim to our insurance provider and they will be in contact.
- A.
  
  True
- B.
  
  False
17.

If a guest is still not satisfied with your resolution if they feel as though they have gotten sick from eating at Granite City, what should you do?
- A.
  
  Get the MP involved
- B.
  
  Issue a comp certificate for a future visit
- C.
  
  Admit fault
18.

If at any time should a bug or rodent be seen from a guest in our restaurants, what should you do?
- A.
  
  Approach the table and calm the guest
- B.
  
  Comp the entire tables meals
- C.
  
  Document the incident
- D.
  
  All of the Above
19.

If we accidently damage any Guest belongings, what should occur?
- A.
  
  We comp the entire table's meals
- B.
  
  We offer to pay for dry cleaning
- C.
  
  We give the guest cash back
20.

Granite City's policy is to card anyone who appears to be 40 years of age or younger.
- A.
  
  True
- B.
  
  False
21.

What forms of identification are appropriate when carding an individual?
- A.
  
  Valid Drivers License
- B.
  
  Valid State Issued ID card
- C.
  
  Valid Passport or Active Military ID
- D.
  
  All of the Above