Week 7: Phint Quality Test Week

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  • 1/10 Questions

    What is the early termination fee for standalone internet (1 year contract)? 

    • Up to $50
    • Up to $100
    • Up to $200
    • Up to $500
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About This Quiz

Week 7: Phint Quality Test week focuses on key corporate compliance issues like cramming, slamming, and proper customer communication. It tests understanding of ethical billing practices and contract terms, ensuring representatives are well-versed in legal standards and customer rights.

Week 7: Phint Quality Test Week - Quiz

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  • 2. 

    True/FalseDTV is a 1 year contract when bundled with phone and internet.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because the question states that DTV is a 1 year contract when bundled with phone and internet. However, the correct answer is False, which means that DTV is not a 1 year contract when bundled with phone and internet.

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  • 3. 

    What are the one time fees? 

    • Shipping and handling,activation,professional tech install. deposit, DTV shipping and handling and the purchase of the modem/router combo.

    • Shipping and handling and activation

    • @ease, deposits, and shipping and handling

    • Activation,@ease and the purchase of the modem/router combo

    Correct Answer
    A. Shipping and handling,activation,professional tech install. deposit, DTV shipping and handling and the purchase of the modem/router combo.
    Explanation
    The correct answer includes all the one-time fees that need to be paid. These fees include shipping and handling, activation, professional tech install deposit, DTV shipping and handling, and the purchase of the modem/router combo.

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  • 4. 

    When is an order RECAPPED?

    • Before running the credit check

    • Never

    • When your coach is listening

    • At the end of the call before placing the order

    Correct Answer
    A. At the end of the call before placing the order
    Explanation
    An order is RECAPPED at the end of the call before placing the order. This means that the details and summary of the order are reviewed and confirmed before it is finalized and placed. It is important to recap the order to ensure accuracy and avoid any mistakes or misunderstandings.

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  • 5. 

    Where is the verbatim statement "Terms of service found?"

    • On the web

    • In the recap section of Andana

    • Have no idea

    • In the OE tool

    Correct Answer
    A. In the recap section of Andana
    Explanation
    The verbatim statement "Terms of service found" can be found in the recap section of Andana.

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  • 6. 

    Check all that apply: Why is the recap important? 

    • Helps to avoid customer cancellations

    • Customer does not call back upset because they were given incorrect pricing

    • The service and equipment is set up at the right location

    • All the above

    Correct Answer
    A. All the above
    Explanation
    The recap is important because it helps to avoid customer cancellations by ensuring that the customer is given correct pricing information. It also helps to prevent customers from calling back upset because they were given incorrect pricing. Additionally, the recap ensures that the service and equipment are set up at the right location. Therefore, all of the above reasons make the recap important.

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  • 7. 

    What is the definition of Slamming? 

    • Not properly informing the customer of long distance charges

    • Failing to pitch phone

    • Team activity done when an ADT sale is made

    • Encouraging the customer to remove phone after first month

    Correct Answer
    A. Not properly informing the customer of long distance charges
    Explanation
    Slamming refers to the unethical practice of not properly informing the customer of long distance charges. This means that the company or service provider fails to disclose or adequately explain the additional charges associated with long distance calls, leading the customer to be surprised or unaware of the costs incurred.

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  • 8. 

    How can a customer get a quicker installation date?

    • A technician will contact them about available time slots

    • By calling customer service as soon as they hang up

    • They cannot

    • After the order has been processed call clearlink back

    Correct Answer
    A. They cannot
    Explanation
    The correct answer is "They cannot." This means that there is no way for the customer to get a quicker installation date. The other options suggest methods such as contacting a technician or calling customer service, but the correct answer states that none of these methods will result in a quicker installation date.

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  • 9. 

    What is the definition of Cramming? 

    • Not properly informing customer of long distance charges

    • Failing to recap

    • Adding unauthorized charges to a customer's account or bill?

    • Failing to play DTV disclosure

    Correct Answer
    A. Adding unauthorized charges to a customer's account or bill?
    Explanation
    Cramming refers to the practice of adding unauthorized charges to a customer's account or bill without their knowledge or consent. This can include charges for services or products that the customer did not request or agree to. Cramming is considered unethical and illegal, as it deceives customers and results in them paying for charges they did not authorize.

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  • 10. 

    Check all that apply: What are the verbatim statement? 

    • Outbound statement

    • Name as it appears on card

    • Terms of service

    • Credit check disclosure

    Correct Answer(s)
    A. Outbound statement
    A. Name as it appears on card
    A. Terms of service
    A. Credit check disclosure
    Explanation
    The verbatim statements that apply in this scenario are the Outbound statement, Name as it appears on card, Terms of service, and Credit check disclosure. These statements are likely to be included in a document or communication related to a credit card or financial transaction. The Outbound statement refers to a statement or communication that is sent from the company to the customer. The Name as it appears on card is the name that is printed on the credit card. The Terms of service are the conditions and rules that govern the use of the credit card. The Credit check disclosure is a statement informing the customer that their credit will be checked as part of the application or transaction process.

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Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 29, 2014
    Quiz Created by
    CLEARLINK
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