.
Not properly informing customer of long distance charges
Failing to recap
Adding unauthorized charges to a customer's account or bill?
Failing to play DTV disclosure
Outbound statement
Name as it appears on card
Terms of service
Credit check disclosure
Before running the credit check
Never
When your coach is listening
At the end of the call before placing the order
Not properly informing the customer of long distance charges
Failing to pitch phone
Team activity done when an ADT sale is made
Encouraging the customer to remove phone after first month
A technician will contact them about available time slots
By calling customer service as soon as they hang up
They cannot
After the order has been processed call clearlink back
True
False
On the web
In the recap section of Andana
Have no idea
In the OE tool
Helps to avoid customer cancellations
Customer does not call back upset because they were given incorrect pricing
The service and equipment is set up at the right location
All the above
Up to $50
Up to $100
Up to $200
Up to $500
Shipping and handling,activation,professional tech install. deposit, DTV shipping and handling and the purchase of the modem/router combo.
Shipping and handling and activation
@ease, deposits, and shipping and handling
Activation,@ease and the purchase of the modem/router combo