Week 7: Phint Quality Test Week

2.

Check all that apply: What are the verbatim statement?

Outbound statement
Name as it appears on card
Terms of service
Credit check disclosure

Correct Answer(s)

A. Outbound statement
A. Name as it appears on card
A. Terms of service
A. Credit check disclosure

Explanation

The verbatim statements that apply in this scenario are the Outbound statement, Name as it appears on card, Terms of service, and Credit check disclosure. These statements are likely to be included in a document or communication related to a credit card or financial transaction. The Outbound statement refers to a statement or communication that is sent from the company to the customer. The Name as it appears on card is the name that is printed on the credit card. The Terms of service are the conditions and rules that govern the use of the credit card. The Credit check disclosure is a statement informing the customer that their credit will be checked as part of the application or transaction process.

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3.

When is an order RECAPPED?

Before running the credit check
Never
When your coach is listening
At the end of the call before placing the order

Correct Answer

A. At the end of the call before placing the order

Explanation

An order is RECAPPED at the end of the call before placing the order. This means that the details and summary of the order are reviewed and confirmed before it is finalized and placed. It is important to recap the order to ensure accuracy and avoid any mistakes or misunderstandings.

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4.

What is the definition of Slamming?

Not properly informing the customer of long distance charges
Failing to pitch phone
Team activity done when an ADT sale is made
Encouraging the customer to remove phone after first month

Correct Answer

A. Not properly informing the customer of long distance charges

Explanation

Slamming refers to the unethical practice of not properly informing the customer of long distance charges. This means that the company or service provider fails to disclose or adequately explain the additional charges associated with long distance calls, leading the customer to be surprised or unaware of the costs incurred.

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5.

How can a customer get a quicker installation date?

A technician will contact them about available time slots
By calling customer service as soon as they hang up
They cannot
After the order has been processed call clearlink back

Correct Answer

A. They cannot

Explanation

The correct answer is "They cannot." This means that there is no way for the customer to get a quicker installation date. The other options suggest methods such as contacting a technician or calling customer service, but the correct answer states that none of these methods will result in a quicker installation date.

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6.

True/FalseDTV is a 1 year contract when bundled with phone and internet.

True
False

Correct Answer

A. False

Explanation

The statement is false because the question states that DTV is a 1 year contract when bundled with phone and internet. However, the correct answer is False, which means that DTV is not a 1 year contract when bundled with phone and internet.

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7.

Where is the verbatim statement "Terms of service found?"

On the web
In the recap section of Andana
Have no idea
In the OE tool

Correct Answer

A. In the recap section of Andana

Explanation

The verbatim statement "Terms of service found" can be found in the recap section of Andana.

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8.

Check all that apply: Why is the recap important?

Helps to avoid customer cancellations
Customer does not call back upset because they were given incorrect pricing
The service and equipment is set up at the right location
All the above

Correct Answer

A. All the above

Explanation

The recap is important because it helps to avoid customer cancellations by ensuring that the customer is given correct pricing information. It also helps to prevent customers from calling back upset because they were given incorrect pricing. Additionally, the recap ensures that the service and equipment are set up at the right location. Therefore, all of the above reasons make the recap important.

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9.

What is the early termination fee for standalone internet (1 year contract)?

Up to $50
Up to $100
Up to $200
Up to $500

Correct Answer

A. Up to $200

Explanation

The early termination fee for standalone internet with a 1-year contract is up to $200. This means that if a customer cancels their internet service before the contract period is over, they may be charged a fee of up to $200.

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10.

What are the one time fees?

Shipping and handling,activation,professional tech install. deposit, DTV shipping and handling and the purchase of the modem/router combo.
Shipping and handling and activation
@ease, deposits, and shipping and handling
Activation,@ease and the purchase of the modem/router combo

Correct Answer

A. Shipping and handling,activation,professional tech install. deposit, DTV shipping and handling and the purchase of the modem/router combo.

Explanation

The correct answer includes all the one-time fees that need to be paid. These fees include shipping and handling, activation, professional tech install deposit, DTV shipping and handling, and the purchase of the modem/router combo.

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Week 7: Phint Quality Test Week

What is the definition of Cramming?

Quiz Preview

Check all that apply: What are the verbatim statement?

When is an order RECAPPED?

What is the definition of Slamming?

How can a customer get a quicker installation date?

True/FalseDTV is a 1 year contract when bundled with phone and internet.

Where is the verbatim statement "Terms of service found?"

Check all that apply: Why is the recap important?

What is the early termination fee for standalone internet (1 year contract)?

What are the one time fees?