Week 7: Phint Quality Test Week

Not properly informing customer of long distance charges

Failing to recap

Adding unauthorized charges to a customer's account or bill?

Failing to play DTV disclosure

Outbound statement

Name as it appears on card

Terms of service

Credit check disclosure

Before running the credit check

Never

When your coach is listening

At the end of the call before placing the order

Not properly informing the customer of long distance charges

Failing to pitch phone

Team activity done when an ADT sale is made

Encouraging the customer to remove phone after first month

A technician will contact them about available time slots

By calling customer service as soon as they hang up

They cannot

After the order has been processed call clearlink back

True

False

On the web

In the recap section of Andana

Have no idea

In the OE tool

Helps to avoid customer cancellations

Customer does not call back upset because they were given incorrect pricing

The service and equipment is set up at the right location

All the above

Up to $50

Up to $100

Up to $200

Up to $500

Shipping and handling,activation,professional tech install. deposit, DTV shipping and handling and the purchase of the modem/router combo.

Shipping and handling and activation

@ease, deposits, and shipping and handling

Activation,@ease and the purchase of the modem/router combo