Marketing And Customer Service! Quiz

9 Questions | Total Attempts: 648

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CMAA Quizzes & Trivia

CMAA practice


Questions and Answers
  • 1. 
    The internal customer is also important
    • A. 

      True

    • B. 

      False

  • 2. 
    Dissatisified patients will tell everyone they know
    • A. 

      True

    • B. 

      False

  • 3. 
    Suggestion boxes are more of a nuisance in an office
    • A. 

      True

    • B. 

      False

  • 4. 
    The four "P's" in promoting a practice are
    • A. 

      Practice, provider, price, promotion

    • B. 

      Product, placement, price, promotion

    • C. 

      Provider, placement, patient, price

    • D. 

      Product, patient, provider, price

  • 5. 
    Some surveys can allow the opportunity for the patient to give feedback without being identified
    • A. 

      True

    • B. 

      False

  • 6. 
    There is only one type of advertising
    • A. 

      True

    • B. 

      False

  • 7. 
    A practice website needs to be maintained and updated on a regular basis
    • A. 

      True

    • B. 

      False

  • 8. 
    The "Deadly Sins" of customer service can be rude and unhelpful.
    • A. 

      True

    • B. 

      False

  • 9. 
    It is not encouraged for a physician to give advice in a newspaper column
    • A. 

      True

    • B. 

      False

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