Lobby Security Quiz Questions And Answers

10 Questions | By Zackcrowther | Last updated: May 11, 2022 | Total Attempts: 80

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We have brought to you this Lobby Security Quiz to test your knowledge on this topic. These questions will ask you the best action or protocol that needs to be taken in various different situations related to Lobby security. Take this challenge to pass the test and score at least 70 percent on this quiz. This is not just a challenge but an opportunity for you to learn even more here.

Questions and Answers

1.

What should you never do if a guest asks you to look up an internal phone extension?
- A.
  
  Give the extension number to the guest.
- B.
  
  Call the extension without prior authorization.
- C.
  
  Conduct a blind transfer.
- D.
  
  Put the extension on hold.
2.

It's after 6 PM, and mail services have closed for the day. An employee approaches the desk and hands you the box, and says, "A-1 Courier will be by in the next hour to pick up this item. It's a rush, rush, rush delivery."Should you accept this package?
- A.
  
  Yes
- B.
  
  No
3.

What does the yellow or gray stripe on a Gap Inc. access badge indicate?
- A.
  
  When the badge will expire.
- B.
  
  The number of years an employee has worked for Gap Inc.
- C.
  
  The access level of the badge.
- D.
  
  Employment status.
4.

What is the 'Ten Minute Rule' as it applies to lobby reception?
- A.
  
  The length of breaks.
- B.
  
  The amount of time you may spend socializing on the phone per hour.
- C.
  
  The time at which you must call other business partners for a guest even if they have not asked you to or you have left a message for their primary contact.
- D.
  
  The time at which you must call your supervisor if a guest has not been greeted by their contact.
5.

When enforcing access policies in the lobby, what is your best 'tool' for communicating with our business partners?
- A.
  
  A smile and friendly persistence.
- B.
  
  A bullhorn.
- C.
  
  A telephone.
6.

In the unlikely event that an intruder enters the lobby with a weapon and obvious intent to cause harm, what are the only actions that you must do as a lobby receptionist?
- A.
  
  Stay safe and activate your duress switch and/or call 911 if it is safe to do so.
- B.
  
  Stay calm and cooperate with any demands the intruders make.
- C.
  
  Duck, cover, and hold.
- D.
  
  Recall the elevators and refuse entry as the person does not have an appointment.
7.

(True or False)When a guest is signing in the guest log, you should visually verify that the guest prints their full name legibly and accurately?
- A.
  
  True
- B.
  
  False
8.

You see an impatient employee that you know is a director and is known to be a 'difficult' customer. She presents her badge at the turnstile but doesn't wait for the admission to complete and enters the turnstile. The alarm sound, but you also see an indicator for a valid admit. She didn't stop and kept walking. What do you do?
- A.
  
  Ignore it because there was a valid admit.
- B.
  
  Ignore it because she is a director.
- C.
  
  Politely ask her to come back to the turnstile and present her badge again. If the alarm sounds again, demonstrate how to admit without generating an alarm.
- D.
  
  Smile and say, "Good morning."
9.

(True or False) You should apply all policies consistently regardless of the business partner's title or position in the company.
- A.
  
  True
- B.
  
  False
10.

When covering a lobby desk, you should always wear/use a [Blank]_ instead of the handset to answer a call.
- A.
  
  A phone headset
- B.
  
  Speakers
- C.
  
  Laptop
- D.
  
  None of these