1.
When you write a letter, where do you write your address?
Correct Answer
B. In the top right hand corner
Explanation
When writing a letter, it is customary to write your own address in the top right hand corner. This allows the recipient to easily identify the sender's address and contact information. Writing the address in this location also ensures that it does not interfere with the main content of the letter. Additionally, placing the address in the top right hand corner is a standard practice that is followed in many countries.
2.
Where do you write the address of the person you are going to send the letter?
Correct Answer
A. In the left hand corner
Explanation
The address of the person you are sending the letter to is typically written in the left-hand corner of the envelope. This is the standard convention for addressing envelopes, as it allows the postal service to easily identify the recipient and deliver the letter to the correct location. Writing the address in the left-hand corner ensures that it is visible and easily readable, making it less likely for the letter to be misdirected or lost during delivery.
3.
How do you begin a formal letter when you do not know the person you are writing to?
Correct Answer
C. Dear sir/madam
Explanation
When beginning a formal letter to someone you do not know, it is appropriate to address them as "Dear sir/madam." This is a polite and respectful way to address the recipient when their specific identity is unknown. It maintains a formal tone and shows professionalism in the letter.
4.
How do you finish your formal letter?
Correct Answer
C. Either
Explanation
The correct answer is "Either" because both "Yours sincerely" and "Yours faithfully" are commonly used to close a formal letter, depending on the relationship between the sender and the recipient. "Yours sincerely" is used when the letter is addressed to a specific person, while "Yours faithfully" is used when the letter is addressed to a more general recipient or when the sender does not know the name of the recipient. Therefore, either option can be used to finish a formal letter.
5.
You can use informal language in a formal letter.
Correct Answer
B. False
Explanation
Informal language is not appropriate in a formal letter. A formal letter is a professional communication and should be written using formal language and proper grammar. Using informal language in a formal letter can give a negative impression and may not be taken seriously by the recipient. Therefore, the statement that "you can use informal language in a formal letter" is false.
6.
When you write a thank you letter, you are writing an informal letter.
Correct Answer
A. True
Explanation
When you write a thank you letter, you are expressing gratitude towards someone, which is usually done in a more personal and casual manner. Thank you letters are not typically formal or official documents, but rather a way to show appreciation and maintain a friendly relationship. Therefore, writing a thank you letter can be considered as writing an informal letter.
7.
Each item in a bulleted list begins with a bullet symbol and is followed by an indent.
Correct Answer
A. True
Explanation
In a bulleted list, each item is typically preceded by a bullet symbol and is indented. This formatting helps to visually separate and organize the different items in the list. Therefore, the statement that each item in a bulleted list begins with a bullet symbol and is followed by an indent is true.
8.
If you have a list of items that you wish to emphasize but whose order in the list does not matter, you use:
Correct Answer
B. Bullets
Explanation
Bullets are used when you have a list of items that you want to emphasize but their order does not matter. Bullets provide a visual cue to the reader that the items are separate and distinct from each other. They help to break up the text and make it easier to read and understand.
9.
If you have a list of instructions that have to be done in a sequence, you use:
Correct Answer
A. Numbering
Explanation
Numbering is the correct answer because when you have a list of instructions that need to be done in a specific order, numbering them helps to indicate the sequence. It allows for a clear and organized presentation of the steps, making it easier for the reader to follow and understand the instructions. Bullets, on the other hand, are typically used for presenting a list of items that are not necessarily in a specific order. The option "Either" suggests that both numbering and bullets can be used interchangeably, which is not accurate in this context.
10.
If you have to write a letter to make a complaint, which type of letter do you use?
Correct Answer
B. Formal letter
Explanation
When making a complaint, it is important to use a formal letter. A formal letter is a professional way to communicate a complaint, as it follows a specific format and uses formal language. It is typically used for official or business purposes, and it is the appropriate choice when addressing a complaint to a company, organization, or authority figure. Using a formal letter ensures that the complaint is taken seriously and increases the chances of receiving a proper response or resolution.