Lecture Exam-module G-unit 2

25 Questions | Total Attempts: 87

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Module Quizzes & Trivia

Chapter 3 Patient Reception Chapter 4 Office Management Chapter 5 Computers in Medicine Chapter 6 Office Safety, Facilities, and Equipment Chapter 7 Physical Therapy and Rehabilitation


Questions and Answers
  • 1. 
    Which of the following are considered typical duties of a receptionist?
    • A. 

      Maintaining a clean and safe environment

    • B. 

      Managing any disturbances in the waiting room

    • C. 

      Greeting patients

    • D. 

      All of the above

  • 2. 
    What is the systems approach to management?
    • A. 

      Telling everyone what to do

    • B. 

      Putting all your tasks for the day in order

    • C. 

      Organizing the administrative duties by categories to organize the office

    • D. 

      A computer program

  • 3. 
    What is the primary reason to conduct a staff meeting?
    • A. 

      So everyone can have lunch together

    • B. 

      Improve communication among everyone

    • C. 

      To discuss complaints

    • D. 

      To improve the office

  • 4. 
    What is hardware on a computer?
    • A. 

      Parts of a computer you can see and touch

    • B. 

      The computer programs

    • C. 

      A disk that is hard

    • D. 

      None of the above

  • 5. 
    What is software on a computer?
    • A. 

      Parts of a computer you can see and touch

    • B. 

      The computer programs

    • C. 

      A disk that is hard

    • D. 

      None of the above

  • 6. 
    What techniques can be used on a computer in the office that will ensure confidentiality of patient information?
    • A. 

      Do not let patients see other patients medical records

    • B. 

      Back up the computer data regularly

    • C. 

      Use screen savers and patient passwords

    • D. 

      All of the above

  • 7. 
    What is the primary purpose of the employee evaluation?
    • A. 

      To give the employee a raise

    • B. 

      To reprimand the employee for poor performance

    • C. 

      To provide positive motivation, encouragement, and direction to improve

    • D. 

      All of the above

  • 8. 
    Which one of the following is NOT a guideline for safety in the office?
    • A. 

      Walk, never run

    • B. 

      Always walk on the right

    • C. 

      Keep floors clear and clean

    • D. 

      Shoes should not cover the entire foot

  • 9. 
    What does RACE stand for?
    • A. 

      Read, Out loud, to Children, Enthusiastically

    • B. 

      Remove, Activate, Contain or confine, Extinguish

    • C. 

      Run, Activate, Cover, Extinguish

    • D. 

      None of the above

  • 10. 
    “Equipment should be grounded” falls under which safety area?
    • A. 

      Radiation safety

    • B. 

      Electrical safety

    • C. 

      Mechanical safety

    • D. 

      Both b & c

  • 11. 
    What is medical waste?
    • A. 

      Solid

    • B. 

      Infectious

    • C. 

      Radioactive

    • D. 

      All of the above

  • 12. 
    Which one of the following is NOT considered administrative equipment?
    • A. 

      Computer

    • B. 

      Centrifuge

    • C. 

      Telephone system

    • D. 

      Calculator

  • 13. 
    What is included in an efficient office design?
    • A. 

      Temperature

    • B. 

      Furnishings

    • C. 

      Examination rooms

    • D. 

      All of the above

  • 14. 
    Which of the following are considered patient community resources?
    • A. 

      Computer, videotapes, and journals

    • B. 

      Social service agencies and hospices

    • C. 

      Visiting nurse association and CD-ROMS

    • D. 

      All of the above

  • 15. 
    The primary purpose of the ADA is to
    • A. 

      Help the old patients.

    • B. 

      Provide a national mandate to eliminate discrimination against individuals with disabilities.

    • C. 

      Provide a national mandate to eliminate discrimination against older patients.

    • D. 

      All of the above

  • 16. 
    What is ergonomics?
    • A. 

      A type of math

    • B. 

      Science that deals with people’s performance and good health while operating office equipment

    • C. 

      Equipment used to eliminate Carpal Tunnel Syndrome

    • D. 

      None of the above

  • 17. 
    A receptionist does not have to deal with medical emergencies.
    • A. 

      True

    • B. 

      False

  • 18. 
    A professional represents careful grooming, good hygiene, and correct dress.
    • A. 

      True

    • B. 

      False

  • 19. 
    If the manager is organized, the office is usually very stressful.
    • A. 

      True

    • B. 

      False

  • 20. 
    The Office Procedure Manual includes information for the employee about the employer-employee relationship.
    • A. 

      True

    • B. 

      False

  • 21. 
    The Employee Policy Manual includes information for the employee about the employer-employee relationship.
    • A. 

      True

    • B. 

      False

  • 22. 
    It is rare that a medical assistant will be asked to assist a physician in writing a paper to be presented to the medical community.
    • A. 

      True

    • B. 

      False

  • 23. 
    Disasters in the medical office include fire, flood, tornado, earthquake, or explosion.
    • A. 

      True

    • B. 

      False

  • 24. 
    Medical Assistants may have to move things, lift, and carry equipment, supplies and sometimes patients.
    • A. 

      True

    • B. 

      False

  • 25. 
    Correct body mechanics cannot prevent injury.
    • A. 

      True

    • B. 

      False

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