Lecture Exam-module G-unit 2
Chapter 3 Patient Reception Chapter 4 Office Management Chapter 5 Computers in Medicine Chapter 6 Office Safety, Facilities, and Equipment Chapter 7 Physical Therapy and Rehabilitation
- 1.Which of the following are considered typical duties of a receptionist?
- A.
Maintaining a clean and safe environment
- B.
Managing any disturbances in the waiting room
- C.
Greeting patients
- D.
All of the above
- 2.What is the systems approach to management?
- A.
Telling everyone what to do
- B.
Putting all your tasks for the day in order
- C.
Organizing the administrative duties by categories to organize the office
- D.
A computer program
- 3.What is the primary reason to conduct a staff meeting?
- A.
So everyone can have lunch together
- B.
Improve communication among everyone
- C.
To discuss complaints
- D.
To improve the office
- 4.What is hardware on a computer?
- A.
Parts of a computer you can see and touch
- B.
The computer programs
- C.
A disk that is hard
- D.
None of the above
- 5.What is software on a computer?
- A.
Parts of a computer you can see and touch
- B.
The computer programs
- C.
A disk that is hard
- D.
None of the above
- 6.What techniques can be used on a computer in the office that will ensure confidentiality of patient information?
- A.
Do not let patients see other patients medical records
- B.
Back up the computer data regularly
- C.
Use screen savers and patient passwords
- D.
All of the above
- 7.What is the primary purpose of the employee evaluation?
- A.
To give the employee a raise
- B.
To reprimand the employee for poor performance
- C.
To provide positive motivation, encouragement, and direction to improve
- D.
All of the above
- 8.Which one of the following is NOT a guideline for safety in the office?
- A.
Walk, never run
- B.
Always walk on the right
- C.
Keep floors clear and clean
- D.
Shoes should not cover the entire foot
- 9.What does RACE stand for?
- A.
Read, Out loud, to Children, Enthusiastically
- B.
Remove, Activate, Contain or confine, Extinguish
- C.
Run, Activate, Cover, Extinguish
- D.
None of the above
- 10.“Equipment should be grounded” falls under which safety area?
- A.
Radiation safety
- B.
Electrical safety
- C.
Mechanical safety
- D.
Both b & c
- 11.What is medical waste?
- A.
Solid
- B.
Infectious
- C.
Radioactive
- D.
All of the above
- 12.Which one of the following is NOT considered administrative equipment?
- A.
Computer
- B.
Centrifuge
- C.
Telephone system
- D.
Calculator
- 13.What is included in an efficient office design?
- A.
Temperature
- B.
Furnishings
- C.
Examination rooms
- D.
All of the above
- 14.Which of the following are considered patient community resources?
- A.
Computer, videotapes, and journals
- B.
Social service agencies and hospices
- C.
Visiting nurse association and CD-ROMS
- D.
All of the above
- 15.The primary purpose of the ADA is to
- A.
Help the old patients.
- B.
Provide a national mandate to eliminate discrimination against individuals with disabilities.
- C.
Provide a national mandate to eliminate discrimination against older patients.
- D.
All of the above
- 16.What is ergonomics?
- A.
A type of math
- B.
Science that deals with people’s performance and good health while operating office equipment
- C.
Equipment used to eliminate Carpal Tunnel Syndrome
- D.
None of the above
- 17.A receptionist does not have to deal with medical emergencies.
- A.
True
- B.
False
- 18.A professional represents careful grooming, good hygiene, and correct dress.
- A.
True
- B.
False
- 19.If the manager is organized, the office is usually very stressful.
- A.
True
- B.
False
- 20.The Office Procedure Manual includes information for the employee about the employer-employee relationship.
- A.
True
- B.
False
- 21.The Employee Policy Manual includes information for the employee about the employer-employee relationship.
- A.
True
- B.
False
- 22.It is rare that a medical assistant will be asked to assist a physician in writing a paper to be presented to the medical community.
- A.
True
- B.
False
- 23.Disasters in the medical office include fire, flood, tornado, earthquake, or explosion.
- A.
True
- B.
False
- 24.Medical Assistants may have to move things, lift, and carry equipment, supplies and sometimes patients.
- A.
True
- B.
False
- 25.Correct body mechanics cannot prevent injury.
- A.
True
- B.
False
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