Lecture Exam-module G-unit 2
Chapter 3 Patient ReceptionChapter 4 Office ManagementChapter 5 Computers in MedicineChapter 6 Office Safety, Facilities, and EquipmentChapter 7 Physical Therapy and Rehabilitation
Questions and Answers
- 1.
Which of the following are considered typical duties of a receptionist?
- A.
Maintaining a clean and safe environment
- B.
Managing any disturbances in the waiting room
- C.
Greeting patients
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The duties of a receptionist typically include maintaining a clean and safe environment, managing any disturbances in the waiting room, and greeting patients. These tasks are important for creating a positive and organized atmosphere in a reception area. By keeping the environment clean and safe, the receptionist ensures that patients feel comfortable and confident in the facility. Managing disturbances in the waiting room helps maintain order and ensures a smooth flow of patients. Greeting patients warmly and professionally sets a positive tone for their visit and helps create a welcoming atmosphere. Therefore, all of the options listed are considered typical duties of a receptionist.Rate this question:
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- 2.
What is the systems approach to management?
- A.
Telling everyone what to do
- B.
Putting all your tasks for the day in order
- C.
Organizing the administrative duties by categories to organize the office
- D.
A computer program
Correct Answer
C. Organizing the administrative duties by categories to organize the officeExplanation
The systems approach to management involves organizing administrative duties by categories to effectively organize the office. This approach focuses on understanding the interrelationships between different components of a system and how they contribute to the overall functioning of the organization. By categorizing tasks and responsibilities, managers can ensure that all aspects of the office are well-coordinated and aligned towards achieving the organization's goals. This approach emphasizes the importance of considering the entire system rather than individual components, promoting efficiency and effectiveness in management.Rate this question:
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- 3.
What is the primary reason to conduct a staff meeting?
- A.
So everyone can have lunch together
- B.
Improve communication among everyone
- C.
To discuss complaints
- D.
To improve the office
Correct Answer
B. Improve communication among everyoneExplanation
The primary reason to conduct a staff meeting is to improve communication among everyone. Staff meetings provide an opportunity for team members to share information, discuss important matters, and collaborate on projects. By fostering open communication, staff meetings can enhance teamwork, ensure everyone is on the same page, and address any concerns or issues that may arise. This promotes a more efficient and productive work environment.Rate this question:
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- 4.
What is hardware on a computer?
- A.
Parts of a computer you can see and touch
- B.
The computer programs
- C.
A disk that is hard
- D.
None of the above
Correct Answer
A. Parts of a computer you can see and touchExplanation
Hardware on a computer refers to the physical components that are tangible and can be seen and touched. This includes devices such as the monitor, keyboard, mouse, CPU, memory, and storage devices. These hardware components work together to enable the computer to function and perform tasks.Rate this question:
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- 5.
What is software on a computer?
- A.
Parts of a computer you can see and touch
- B.
The computer programs
- C.
A disk that is hard
- D.
None of the above
Correct Answer
B. The computer programsExplanation
Software on a computer refers to the computer programs that are installed and run on the system. It includes applications, operating systems, utilities, and other programs that enable the computer to perform specific tasks and functions. Unlike hardware, which consists of the physical components of a computer that can be touched, software is intangible and exists as code and instructions that the computer processes to carry out various operations. Therefore, the correct answer is "the computer programs."Rate this question:
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- 6.
What techniques can be used on a computer in the office that will ensure confidentiality of patient information?
- A.
Do not let patients see other patients medical records
- B.
Back up the computer data regularly
- C.
Use screen savers and patient passwords
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The techniques mentioned in the options can all contribute to ensuring the confidentiality of patient information on a computer in the office. Not letting patients see other patients' medical records helps prevent unauthorized access to sensitive information. Regularly backing up computer data ensures that patient information is not lost in case of any system failure. Using screen savers and patient passwords adds an additional layer of security by preventing unauthorized access to the computer and patient records. Therefore, all of the mentioned techniques can be used to ensure confidentiality of patient information.Rate this question:
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- 7.
What is the primary purpose of the employee evaluation?
- A.
To give the employee a raise
- B.
To reprimand the employee for poor performance
- C.
To provide positive motivation, encouragement, and direction to improve
- D.
All of the above
Correct Answer
C. To provide positive motivation, encouragement, and direction to improveExplanation
The primary purpose of employee evaluation is to provide positive motivation, encouragement, and direction to improve. This process allows employers to assess an employee's performance, provide feedback on their strengths and areas for improvement, and set goals for their professional development. It is not solely focused on giving a raise or reprimanding poor performance, but rather on supporting and guiding employees to enhance their skills and achieve their full potential.Rate this question:
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- 8.
Which one of the following is NOT a guideline for safety in the office?
- A.
Walk, never run
- B.
Always walk on the right
- C.
Keep floors clear and clean
- D.
Shoes should not cover the entire foot
Correct Answer
D. Shoes should not cover the entire footExplanation
The guideline for safety in the office is to ensure that shoes cover the entire foot. This is because wearing shoes that cover the entire foot provides protection and support to prevent injuries such as slips, trips, and falls. It also helps to protect the feet from potential hazards in the office environment, such as sharp objects or falling objects. Therefore, it is important to wear shoes that cover the entire foot to maintain a safe and secure working environment.Rate this question:
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- 9.
What does RACE stand for?
- A.
Read, Out loud, to Children, Enthusiastically
- B.
Remove, Activate, Contain or confine, Extinguish
- C.
Run, Activate, Cover, Extinguish
- D.
None of the above
Correct Answer
B. Remove, Activate, Contain or confine, ExtinguishExplanation
The correct answer is "Remove, Activate, Contain or confine, Extinguish." This acronym is commonly used in fire safety to remember the steps to take in the event of a fire. "Remove" refers to removing people from the area of the fire, "Activate" means activating the fire alarm or alerting others, "Contain or confine" involves closing doors and windows to contain the fire, and "Extinguish" means using fire extinguishers or other methods to put out the fire.Rate this question:
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- 10.
“Equipment should be grounded” falls under which safety area?
- A.
Radiation safety
- B.
Electrical safety
- C.
Mechanical safety
- D.
Both b & c
Correct Answer
D. Both b & cExplanation
The statement "Equipment should be grounded" falls under both electrical safety and mechanical safety. Grounding equipment is important for both safety areas. In terms of electrical safety, grounding helps to prevent electrical shocks and ensures that electrical currents are safely directed away from the equipment. In terms of mechanical safety, grounding helps to prevent static electricity buildup, which can be a potential hazard in certain environments. Therefore, the statement applies to both electrical safety and mechanical safety.Rate this question:
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- 11.
What is medical waste?
- A.
Solid
- B.
Infectious
- C.
Radioactive
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Medical waste refers to any waste generated during medical activities, such as hospitals, clinics, or laboratories, that may pose a threat to human health or the environment. It can include solid waste, such as discarded equipment or packaging, infectious waste, such as used needles or contaminated materials, and even radioactive waste resulting from certain medical procedures. Therefore, the correct answer is "all of the above" as medical waste encompasses all these categories.Rate this question:
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- 12.
Which one of the following is NOT considered administrative equipment?
- A.
Computer
- B.
Centrifuge
- C.
Telephone system
- D.
Calculator
Correct Answer
B. CentrifugeExplanation
A centrifuge is not considered administrative equipment because it is primarily used in scientific or laboratory settings for separating substances based on density. Administrative equipment typically refers to tools and devices used in office or administrative tasks, such as computers, telephones, and calculators.Rate this question:
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- 13.
What is included in an efficient office design?
- A.
Temperature
- B.
Furnishings
- C.
Examination rooms
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
An efficient office design includes various factors such as temperature control, appropriate furnishings, and well-designed examination rooms. These elements contribute to creating a comfortable and productive work environment. Temperature control ensures that employees are neither too hot nor too cold, promoting their focus and productivity. Proper furnishings, such as ergonomic chairs and desks, help in maintaining good posture and reducing the risk of musculoskeletal issues. Well-designed examination rooms are essential for healthcare or medical offices, providing a functional and organized space for patient consultations and examinations. Therefore, all of the above options are included in an efficient office design.Rate this question:
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- 14.
Which of the following are considered patient community resources?
- A.
Computer, videotapes, and journals
- B.
Social service agencies and hospices
- C.
Visiting nurse association and CD-ROMS
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "all of the above." Patient community resources can include a variety of tools and organizations that provide support and assistance to patients. This can include resources such as computers, videotapes, and journals for education and information. Social service agencies and hospices can offer additional support and services to patients and their families. The visiting nurse association provides medical care and support in the patient's home, while CD-ROMS can be used for educational purposes. Therefore, all of these options are considered patient community resources.Rate this question:
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- 15.
The primary purpose of the ADA is to
- A.
Help the old patients.
- B.
Provide a national mandate to eliminate discrimination against individuals with disabilities.
- C.
Provide a national mandate to eliminate discrimination against older patients.
- D.
All of the above
Correct Answer
B. Provide a national mandate to eliminate discrimination against individuals with disabilities.Explanation
The correct answer is "provide a national mandate to eliminate discrimination against individuals with disabilities." The ADA, or Americans with Disabilities Act, was enacted to ensure equal rights and opportunities for individuals with disabilities. It prohibits discrimination in various areas such as employment, public accommodations, transportation, and telecommunications. The ADA aims to create a more inclusive society by eliminating barriers and promoting equal treatment for individuals with disabilities.Rate this question:
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- 16.
What is ergonomics?
- A.
A type of math
- B.
Science that deals with people’s performance and good health while operating office equipment
- C.
Equipment used to eliminate Carpal Tunnel Syndrome
- D.
None of the above
Correct Answer
B. Science that deals with people’s performance and good health while operating office equipmentExplanation
Ergonomics is the science that focuses on optimizing people's performance and well-being while using office equipment. It involves designing and arranging workspaces, tools, and equipment in a way that promotes comfort, efficiency, and reduces the risk of injuries or health issues such as repetitive strain injuries. Ergonomics aims to create a safe and productive environment by considering factors like posture, body mechanics, and the interaction between individuals and their work environment. It is not related to math or specifically aimed at eliminating Carpal Tunnel Syndrome.Rate this question:
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- 17.
A receptionist does not have to deal with medical emergencies.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A receptionist does have to deal with medical emergencies. As the first point of contact for patients, a receptionist may need to quickly assess the severity of a situation and take appropriate action, such as calling for medical assistance or providing basic first aid. They play a crucial role in ensuring that medical emergencies are handled promptly and efficiently. Therefore, the statement "A receptionist does not have to deal with medical emergencies" is false.Rate this question:
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- 18.
A professional represents careful grooming, good hygiene, and correct dress.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A professional is expected to have a neat appearance, maintain good personal hygiene, and dress appropriately for the job or occasion. These qualities are often associated with professionalism as they reflect a level of respect and attention to detail. Therefore, the statement that "A professional represents careful grooming, good hygiene, and correct dress" is true.Rate this question:
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- 19.
If the manager is organized, the office is usually very stressful.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement suggests that if the manager is organized, the office is usually very stressful. However, the correct answer is False. This means that the statement is incorrect. It implies that being organized does not necessarily lead to a stressful office environment. It is possible for a manager to be organized and create a calm and efficient work atmosphere.Rate this question:
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- 20.
The Office Procedure Manual includes information for the employee about the employer-employee relationship.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The Office Procedure Manual typically includes information about the policies, procedures, and guidelines that employees must follow in the workplace. It may also contain information about the organization's structure, code of conduct, and other relevant details. While it may indirectly touch upon the employer-employee relationship by outlining expectations and responsibilities, it is not specifically focused on providing information about this relationship. Therefore, the statement that the Office Procedure Manual includes information about the employer-employee relationship is false.Rate this question:
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- 21.
The Employee Policy Manual includes information for the employee about the employer-employee relationship.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The Employee Policy Manual is a document that provides information and guidelines for employees regarding their rights, responsibilities, and expectations in the workplace. It covers various aspects of the employer-employee relationship, such as company policies, code of conduct, benefits, and procedures. Therefore, it is true that the Employee Policy Manual includes information about the employer-employee relationship.Rate this question:
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- 22.
It is rare that a medical assistant will be asked to assist a physician in writing a paper to be presented to the medical community.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that it is rare for a medical assistant to be asked to assist a physician in writing a paper for the medical community. This implies that it does happen occasionally, but it is not a common occurrence. Therefore, the correct answer is False, indicating that it is not rare for a medical assistant to be asked to assist a physician in writing a paper for the medical community.Rate this question:
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- 23.
Disasters in the medical office include fire, flood, tornado, earthquake, or explosion.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Disasters in a medical office can indeed include fire, flood, tornado, earthquake, or explosion. These events can cause significant damage to the office, disrupt operations, and potentially put the safety of patients and staff at risk. It is important for medical offices to have emergency preparedness plans in place to mitigate the impact of such disasters and ensure the safety and well-being of everyone involved.Rate this question:
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- 24.
Medical Assistants may have to move things, lift, and carry equipment, supplies and sometimes patients.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Medical Assistants often have to perform physical tasks such as moving equipment, lifting heavy objects, and even assisting in moving patients. This is because they work in healthcare settings where they may be required to set up examination rooms, transport medical supplies, or assist patients in transferring from one location to another. Therefore, it is true that Medical Assistants may have to move things, lift, and carry equipment, supplies, and sometimes patients.Rate this question:
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- 25.
Correct body mechanics cannot prevent injury.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is incorrect because correct body mechanics can indeed help prevent injury. By using proper posture, lifting techniques, and body positioning, individuals can reduce the strain on their muscles and joints, minimizing the risk of injury. Additionally, practicing good body mechanics promotes balance, stability, and efficient movement, further reducing the chances of getting injured. Therefore, the correct answer is false.Rate this question:
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