This exam titled 'MOP021-INTRODUCTION TO MEDICAL AND DENTAL RECEPTION' assesses key competencies for medical receptionists, including communication, organizational skills, and patient interaction. It is essential for those preparing to handle front-desk responsibilities in medical and dental settings.
Good basic maths skills
Administrative skills
None of the above
A and b only
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Deal with many different types of people
Deal with people of all ages
Respond practically to problems and create an environment of caring and trust
All of the above
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Organize the post
Consult patients
Transcribe dictation
File medical records
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Maintain payroll records
Maintain financial records
Fill out medical aid or insurance forms
All of the above
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Greeting and welcoming patients
Keeping account record
None of the above
A and b only
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Keep appointments
Prepare and keep account records
A and B only
All of the above
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Pay attention to details
Work accurately and carefully
None of the above
A and b only
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Record new appointments
Change or cancel appointments
A and B only
None of the above
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Clear soft - spoken voice
Husky and offensive voice
Friendly and audible voice
All of the above
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All manner of problems
Emergencies only
None of the above
All of the above
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Prioritizing cases
Sorting out emergencies
Deciding to urgently call the doctor's attention
All of the above
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Not to arrive early and punctually
To first check answering machine for messages
Not to record such messages and act promptly as may be necessary
None of the above
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The waiting room is dirty and untidy
Children's toys are scattered and poorly arranged
Magazines are neatly stacked
None of the above
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Recording all payments received and receipts issued
Depositing all monies in the bank
Depositng bad debts by appealing to these patients yet to make their payments
All of the above
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Inventory keeping
Appropriate re- order timing
A and B only
None of the above
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To keep records up to date
To phone patients to remind them to check ups
To record any new information before filling
All of the above
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Not help to ease doctor's job
Compound hospital normal runing
Help in providing information to the doctor and the hospital
None of the above
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An organized filling system
Each patient's file is ready when they arrive for appointment
Disorganizes the filling system
A and B only
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Most hospitals have no standard form for patients to fill
Most practices are not organized
Most hospitals have standard form for patients to fill
None of the above
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Painful stress
Working stress
Bad stress
All of the above
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Good stress
Painful stress
Working stress
Bad stress
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Solve problems
Accomplish tasks
A and B ONLY
None of the above
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The end is unrealistic
Mission is accomplished
Problems emerge
A and B only
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Hang over
Malaria
Typhoid
None of the above
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Fear
Anxiety
Depression
None of the above
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Strength and ability to tackle everything squarely
To be indifferent
A and b only
None of the above
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Positive stress
Anxiety
Depression
Burn out
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Knowing yourself
Knowing others
The way you deal with stress
A and C only
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Sometimes bad
Sometimes good
Sometimes productive and healthy
None of the above
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Think negatively
Think generously
Relax regularly
None of the above
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Aggravating stress
Good stress release
Increasing your appetite
None of the above
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Good health
Relieves stress
Burn - out
All of the above
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Dealing with cause of stress
Relying on somebody's help
Confronting your problems head on
None of the abvoe
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Relax
Problems better dealt with
Other stressful issues tackled
None of the above
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Relieve tension
Make the problems less
A AND B ONLY
None of the above
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Staying away from work
Using drugs
Taking alcohol
None of the above
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Setting goals
Disorganizing objective
Relieving stress
A and C only
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Feel positive
Achieve more
Feel negative
A and b only
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Don't give up
Do not learn from the set back
Abandon the project
None of the above
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Clumsy and of heavy dressing
Of heavy make up
Look neat and tidy
A and b only
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Take time to relax and have a fun
Get enough sleep every night
Stay fit by doing regular exercise
None of the above
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Correct clothing
Good health
Good grooming
None of the above
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Efficiency
Responsibility
Flexibility
None of the above
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Your negative attitude towards life
How hardworking you are
None of the above
All of the above
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Show empathy
Be polite and kind
Careless
Readiness to offer help
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Getting to do everything including other people's area of duty
Tolerance
None of the above
All of the above
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Quiz Review Timeline (Updated): Sep 7, 2023 +
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