Mop021-introduction To Medical And Dental Reception / Exam

86 Questions | Total Attempts: 38

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Medical Quizzes & Trivia

MOP021-INTRODUCTION TO MEDICAL AND DENTAL RECEPTION / EXAM


Questions and Answers
  • 1. 
    Part of your job as receptionist is to
    • A. 

      Greet and welcome patients warmly

    • B. 

      Make or receive telephone calls

    • C. 

      Arrange and book appointments

    • D. 

      All of the above

  • 2. 
    What skills does a good medical receptionist need
    • A. 

      Good basic maths skills

    • B. 

      Administrative skills

    • C. 

      None of the above

    • D. 

      A and b only

  • 3. 
    A good communication skill is needed to
    • A. 

      Deal with many different types of people

    • B. 

      Deal with people of all ages

    • C. 

      Respond practically to problems and create an environment of caring and trust

    • D. 

      All of the above

  • 4. 
    A medical receptionist will do the following except
    • A. 

      Organize the post

    • B. 

      Consult patients

    • C. 

      Transcribe dictation

    • D. 

      File medical records

  • 5. 
    A good organizing skills will help to
    • A. 

      Maintain payroll records

    • B. 

      Maintain financial records

    • C. 

      Fill out medical aid or insurance forms

    • D. 

      All of the above

  • 6. 
    Good people skills is needed in
    • A. 

      Greeting and welcoming patients

    • B. 

      Keeping account record

    • C. 

      None of the above

    • D. 

      A and b only

  • 7. 
    Good basic maths skills is needed to
    • A. 

      Keep appointments

    • B. 

      Prepare and keep account records

    • C. 

      A and B only

    • D. 

      All of the above

  • 8. 
    Administrative skills will help a receptionist to ----------------
    • A. 

      Pay attention to details

    • B. 

      Work accurately and carefully

    • C. 

      None of the above

    • D. 

      A and b only

  • 9. 
    Day sheet will help to -----------------
    • A. 

      Record new appointments

    • B. 

      Change or cancel appointments

    • C. 

      A and B only

    • D. 

      None of the above

  • 10. 
    Answering the phone etiquette includes one of the following except -----------------
    • A. 

      Clear soft - spoken voice

    • B. 

      Husky and offensive voice

    • C. 

      Friendly and audible voice

    • D. 

      All of the above

  • 11. 
    In all received calls, receptionist must immediately alert the doctor in -----------------
    • A. 

      All manner of problems

    • B. 

      Emergencies only

    • C. 

      None of the above

    • D. 

      All of the above

  • 12. 
    Finding out some information from the patient or relative about a problem during phone calls will help in --------------
    • A. 

      Prioritizing cases

    • B. 

      Sorting out emergencies

    • C. 

      Deciding to urgently call the doctor's attention

    • D. 

      All of the above

  • 13. 
    When starting the day, part of your job is ----------------
    • A. 

      Not to arrive early and punctually

    • B. 

      To first check answering machine for messages

    • C. 

      Not to record such messages and act promptly as may be necessary

    • D. 

      None of the above

  • 14. 
    At the reception, you must ensure ---------------
    • A. 

      The waiting room is dirty and untidy

    • B. 

      Children's toys are scattered and poorly arranged

    • C. 

      Magazines are neatly stacked

    • D. 

      None of the above

  • 15. 
    Account books must be kept by -------------------
    • A. 

      Recording all payments received and receipts issued

    • B. 

      Depositing all monies in the bank

    • C. 

      Depositng bad debts by appealing to these patients yet to make their payments

    • D. 

      All of the above

  • 16. 
    Your job in ordering supplies will be  enhance by ------------------
    • A. 

      Inventory keeping

    • B. 

      Appropriate re- order timing

    • C. 

      A and B only

    • D. 

      None of the above

  • 17. 
    A good knowledge - transfer skill is needed --------------
    • A. 

      To keep records up to date

    • B. 

      To phone patients to remind them to check ups

    • C. 

      To record any new information before filling

    • D. 

      All of the above

  • 18. 
    Organizing the post or mails will ----------------
    • A. 

      Not help to ease doctor's job

    • B. 

      Compound hospital normal runing

    • C. 

      Help in providing information to the doctor and the hospital

    • D. 

      None of the above

  • 19. 
    A smart receptionist ensures -----------------
    • A. 

      An organized filling system

    • B. 

      Each patient's file is ready when they arrive for appointment

    • C. 

      Disorganizes the filling system

    • D. 

      A and B only

  • 20. 
    In taking patients' personal and medical details ---------------
    • A. 

      Most hospitals have no standard form for patients to fill

    • B. 

      Most practices are not organized

    • C. 

      Most hospitals have standard form for patients to fill

    • D. 

      None of the above

  • 21. 
    A negative stress is
    • A. 

      Painful stress

    • B. 

      Working stress

    • C. 

      Bad stress

    • D. 

      All of the above

  • 22. 
    A positive stress is
    • A. 

      Good stress

    • B. 

      Painful stress

    • C. 

      Working stress

    • D. 

      Bad stress

  • 23. 
    Bad stress is ------------------
  • 24. 
    A positive stress is ------------------
  • 25. 
    Goof stress gives one the following energy and desire except
    • A. 

      Solve problems

    • B. 

      Accomplish tasks

    • C. 

      A and B ONLY

    • D. 

      None of the above