Mop021-introduction To Medical And Dental Reception / Exam

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Mop021-introduction To Medical And Dental Reception / Exam - Quiz


MOP021-INTRODUCTION TO MEDICAL AND DENTAL RECEPTION / EXAM


Questions and Answers
  • 1. 

    Part of your job as receptionist is to

    • A.

      Greet and welcome patients warmly

    • B.

      Make or receive telephone calls

    • C.

      Arrange and book appointments

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The correct answer is "all of the above" because as a receptionist, it is part of your job to greet and welcome patients warmly, make or receive telephone calls, and arrange and book appointments. These tasks are essential in creating a positive and efficient experience for patients and ensuring the smooth operation of the front desk.

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  • 2. 

    What skills does a good medical receptionist need

    • A.

      Good basic maths skills

    • B.

      Administrative skills

    • C.

      None of the above

    • D.

      A and b only

    Correct Answer
    D. A and b only
    Explanation
    A good medical receptionist needs both good basic maths skills and administrative skills. Basic maths skills are important for tasks such as handling payments, calculating dosages, and scheduling appointments. Administrative skills are necessary for managing patient records, coordinating appointments, and effectively communicating with patients and medical staff. Therefore, the correct answer is "a and b only."

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  • 3. 

    A good communication skill is needed to

    • A.

      Deal with many different types of people

    • B.

      Deal with people of all ages

    • C.

      Respond practically to problems and create an environment of caring and trust

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    Good communication skills are essential in dealing with many different types of people because effective communication allows individuals to understand and connect with others from diverse backgrounds and perspectives. It is also important in dealing with people of all ages as effective communication enables individuals to adapt their approach and language to suit different age groups and effectively convey their message. Additionally, good communication skills are necessary to respond practically to problems and create an environment of caring and trust as it involves active listening, empathy, and clear expression of thoughts and feelings. Therefore, all of the above options require good communication skills.

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  • 4. 

    A medical receptionist will do the following except

    • A.

      Organize the post

    • B.

      Consult patients

    • C.

      Transcribe dictation

    • D.

      File medical records

    Correct Answer
    B. Consult patients
    Explanation
    A medical receptionist is responsible for various administrative tasks in a medical setting. They organize the post, transcribe dictation, and file medical records to ensure smooth operations. However, consulting patients is not typically a part of their job description. This task is usually performed by healthcare providers such as doctors or nurses. The receptionist's role is primarily focused on managing appointments, handling paperwork, and providing administrative support to the medical staff.

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  • 5. 

    A good organizing skills will help to

    • A.

      Maintain payroll records

    • B.

      Maintain financial records

    • C.

      Fill out medical aid or insurance forms

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    Good organizing skills are essential for maintaining payroll records, financial records, and filling out medical aid or insurance forms. These tasks require attention to detail, accuracy, and the ability to categorize and organize information effectively. By being well-organized, individuals can ensure that all necessary information is recorded correctly and easily accessible when needed. Therefore, the correct answer is "all of the above."

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  • 6. 

    Good people skills is needed in

    • A.

      Greeting and welcoming patients

    • B.

      Keeping account record

    • C.

      None of the above

    • D.

      A and b only

    Correct Answer
    A. Greeting and welcoming patients
    Explanation
    Good people skills are needed in greeting and welcoming patients because it is important to create a positive and welcoming environment for patients. This includes being friendly, empathetic, and attentive to their needs. By having good people skills, healthcare professionals can establish trust and rapport with patients, making them feel comfortable and confident in the care they receive.

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  • 7. 

    Good basic maths skills is needed to

    • A.

      Keep appointments

    • B.

      Prepare and keep account records

    • C.

      A and B only

    • D.

      All of the above

    Correct Answer
    B. Prepare and keep account records
    Explanation
    Good basic maths skills are essential for preparing and keeping account records. This involves tasks such as recording financial transactions, calculating profits and losses, managing budgets, and analyzing financial data. Accurate math skills are necessary to ensure that the records are correct and to make informed financial decisions. Keeping appointments, on the other hand, does not directly require math skills. Therefore, the correct answer is "prepare and keep account records."

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  • 8. 

    Administrative skills will help a receptionist to ----------------

    • A.

      Pay attention to details

    • B.

      Work accurately and carefully

    • C.

      None of the above

    • D.

      A and b only

    Correct Answer
    D. A and b only
    Explanation
    Administrative skills are essential for a receptionist as they enable them to pay attention to details and work accurately and carefully. The receptionist needs to be detail-oriented to handle tasks such as managing appointments, organizing documents, and handling phone calls effectively. Additionally, accuracy and carefulness are crucial in maintaining professionalism and ensuring that tasks are completed efficiently. Therefore, having administrative skills is necessary for a receptionist to excel in their role.

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  • 9. 

    Day sheet will help to -----------------

    • A.

      Record new appointments

    • B.

      Change or cancel appointments

    • C.

      A and B only

    • D.

      None of the above

    Correct Answer
    C. A and B only
    Explanation
    The day sheet will help to record new appointments and also change or cancel appointments. It serves as a useful tool for keeping track of appointments and managing the schedule effectively. By using the day sheet, the user can easily add new appointments to the schedule and make any necessary changes or cancellations as needed. This helps to ensure that appointments are properly recorded and managed, leading to better organization and efficiency in scheduling.

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  • 10. 

    Answering the phone etiquette includes one of the following except -----------------

    • A.

      Clear soft - spoken voice

    • B.

      Husky and offensive voice

    • C.

      Friendly and audible voice

    • D.

      All of the above

    Correct Answer
    C. Friendly and audible voice
    Explanation
    The correct answer is "friendly and audible voice" because having a friendly and audible voice is actually a part of good phone etiquette. When answering a phone call, it is important to speak in a pleasant and clear manner so that the caller can understand and feel comfortable. A husky and offensive voice would be inappropriate and unprofessional, while a clear soft-spoken voice is a desirable quality for effective communication. Therefore, "friendly and audible voice" is the exception in this case.

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  • 11. 

    In all received calls, receptionist must immediately alert the doctor in -----------------

    • A.

      All manner of problems

    • B.

      Emergencies only

    • C.

      None of the above

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The correct answer is "All of the above" because the statement "In all received calls, receptionist must immediately alert the doctor" indicates that regardless of the nature of the call, whether it is an emergency or any other problem, the receptionist is required to inform the doctor immediately. Therefore, all types of calls, including emergencies and other problems, should be promptly brought to the doctor's attention.

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  • 12. 

    Finding out some information from the patient or relative about a problem during phone calls will help in --------------

    • A.

      Prioritizing cases

    • B.

      Sorting out emergencies

    • C.

      Deciding to urgently call the doctor's attention

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    Finding out information from the patient or relative about a problem during phone calls will help in prioritizing cases by understanding the severity of the issue and determining which cases require immediate attention. It will also help in sorting out emergencies by identifying critical situations that need urgent medical intervention. Additionally, this information can aid in deciding to urgently call the doctor's attention when necessary, ensuring prompt medical assistance is provided. Therefore, all of the above options are correct.

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  • 13. 

    When starting the day, part of your job is ----------------

    • A.

      Not to arrive early and punctually

    • B.

      To first check answering machine for messages

    • C.

      Not to record such messages and act promptly as may be necessary

    • D.

      None of the above

    Correct Answer
    B. To first check answering machine for messages
    Explanation
    When starting the day, part of your job is to prioritize checking the answering machine for any messages that may have been left. This is important as it allows you to promptly address any urgent matters or respond to important calls. By doing so, you ensure that you are aware of any messages or tasks that may require your immediate attention.

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  • 14. 

    At the reception, you must ensure ---------------

    • A.

      The waiting room is dirty and untidy

    • B.

      Children's toys are scattered and poorly arranged

    • C.

      Magazines are neatly stacked

    • D.

      None of the above

    Correct Answer
    C. Magazines are neatly stacked
    Explanation
    The correct answer is "Magazines are neatly stacked" because it implies that the reception area is well-maintained and organized. Neatly stacked magazines indicate that there is attention to detail and a level of professionalism in the reception area. This creates a positive impression for visitors and reflects a sense of order and cleanliness. The other options suggest a lack of cleanliness and organization, which would not be desirable in a reception area.

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  • 15. 

    Account books must be kept by -------------------

    • A.

      Recording all payments received and receipts issued

    • B.

      Depositing all monies in the bank

    • C.

      Depositng bad debts by appealing to these patients yet to make their payments

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    Account books must be kept by recording all payments received and receipts issued, depositing all monies in the bank, and depositing bad debts by appealing to these patients yet to make their payments. This means that all financial transactions, including income and expenses, should be accurately recorded in the account books. Additionally, any money received should be deposited in the bank for safekeeping. Lastly, efforts should be made to collect any outstanding debts from patients who have not made their payments yet.

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  • 16. 

    Your job in ordering supplies will be  enhance by ------------------

    • A.

      Inventory keeping

    • B.

      Appropriate re- order timing

    • C.

      A and B only

    • D.

      None of the above

    Correct Answer
    C. A and B only
    Explanation
    Ordering supplies can be enhanced by inventory keeping and appropriate re-order timing. Inventory keeping involves accurately tracking the stock levels of supplies, ensuring that they are always available when needed. This helps prevent shortages or overstocking. Appropriate re-order timing involves determining the optimal time to place orders, considering factors such as lead time, demand, and storage capacity. By effectively managing inventory and timing re-orders, the ordering process can be streamlined, ensuring that supplies are always available without excessive costs or delays.

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  • 17. 

    A good knowledge - transfer skill is needed --------------

    • A.

      To keep records up to date

    • B.

      To phone patients to remind them to check ups

    • C.

      To record any new information before filling

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    A good knowledge-transfer skill is needed to keep records up to date, as this involves understanding and accurately transferring information from one source to another. It is also necessary to phone patients to remind them to check-ups, as this requires effective communication and organization skills to ensure timely reminders. Additionally, recording any new information before filling is important to maintain accurate and up-to-date records. Therefore, all of the given options require a good knowledge-transfer skill.

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  • 18. 

    Organizing the post or mails will ----------------

    • A.

      Not help to ease doctor's job

    • B.

      Compound hospital normal runing

    • C.

      Help in providing information to the doctor and the hospital

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    Organizing the post or mails will help in providing information to the doctor and the hospital. By organizing the incoming mail and posts, important information such as patient records, test results, and appointment schedules can be easily accessed by the doctor and hospital staff. This can improve efficiency and ensure that the doctor has all the necessary information to provide appropriate care to patients.

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  • 19. 

    A smart receptionist ensures -----------------

    • A.

      An organized filling system

    • B.

      Each patient's file is ready when they arrive for appointment

    • C.

      Disorganizes the filling system

    • D.

      A and B only

    Correct Answer
    D. A and B only
    Explanation
    A smart receptionist ensures an organized filing system and ensures that each patient's file is ready when they arrive for their appointment. This means that the receptionist keeps all the files properly sorted and easily accessible, making it efficient for them to retrieve the necessary files when needed. This also helps in providing better service to the patients, as their files are readily available and the receptionist can quickly access the required information. Disorganizing the filing system would have the opposite effect, leading to inefficiency and potential delays in providing the necessary information to the patients.

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  • 20. 

    In taking patients' personal and medical details ---------------

    • A.

      Most hospitals have no standard form for patients to fill

    • B.

      Most practices are not organized

    • C.

      Most hospitals have standard form for patients to fill

    • D.

      None of the above

    Correct Answer
    C. Most hospitals have standard form for patients to fill
    Explanation
    The correct answer is "Most hospitals have standard form for patients to fill". This means that when taking patients' personal and medical details, most hospitals provide a standard form for patients to fill out. This form helps in collecting important information about the patients, ensuring consistency and accuracy in the data collected. It also streamlines the process and allows healthcare providers to efficiently access and review the information provided by the patients.

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  • 21. 

    A negative stress is

    • A.

      Painful stress

    • B.

      Working stress

    • C.

      Bad stress

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The correct answer is "All of the above" because a negative stress can refer to any or all of the options provided. Negative stress can be painful, causing physical or emotional discomfort. It can also be related to work, such as excessive workload or pressure. Additionally, negative stress is commonly referred to as "bad stress" because it can have detrimental effects on one's well-being. Therefore, all three options accurately describe what a negative stress can entail.

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  • 22. 

    A positive stress is

    • A.

      Good stress

    • B.

      Painful stress

    • C.

      Working stress

    • D.

      Bad stress

    Correct Answer
    A. Good stress
    Explanation
    A positive stress refers to a type of stress that can be beneficial and helpful in motivating individuals to perform well and achieve their goals. It can provide a sense of excitement, energy, and focus, leading to increased productivity and personal growth. This type of stress is often associated with challenging situations that push individuals out of their comfort zones and encourage them to develop new skills and abilities. Good stress can also enhance resilience and improve overall well-being by promoting a sense of accomplishment and satisfaction.

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  • 23. 

    Bad stress is ------------------

    Correct Answer
    negative stress
    Explanation
    The term "bad stress" implies that stress is being viewed in a negative light, suggesting that it has detrimental effects on an individual's well-being. Therefore, "bad stress" can be understood as a synonym for "negative stress."

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  • 24. 

    A positive stress is ------------------

    Correct Answer
    good stress
    Explanation
    A positive stress refers to a type of stress that can have beneficial effects on an individual. It can motivate and energize a person, leading to increased productivity, improved performance, and personal growth. Good stress helps individuals to stay focused, overcome challenges, and achieve their goals. It is different from negative stress, which can be harmful and detrimental to one's physical and mental well-being.

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  • 25. 

    Goof stress gives one the following energy and desire except

    • A.

      Solve problems

    • B.

      Accomplish tasks

    • C.

      A and B ONLY

    • D.

      None of the above

    Correct Answer
    C. A and B ONLY
    Explanation
    The correct answer is "A and B ONLY". This means that goof stress does not give one the energy and desire to solve problems and accomplish tasks. However, it may provide energy and desire for other activities or goals.

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  • 26. 

    The stress of reaching for a goal is negative when

    • A.

      The end is unrealistic

    • B.

      Mission is accomplished

    • C.

      Problems emerge

    • D.

      A and B only

    Correct Answer
    A. The end is unrealistic
    Explanation
    When the end goal is unrealistic, the stress of reaching for it becomes negative. This is because unrealistic goals are often unattainable, leading to feelings of frustration, disappointment, and failure. The individual may experience high levels of stress and pressure to achieve something that is beyond their capabilities or resources. This can have detrimental effects on their mental and physical well-being, causing negative emotions and potentially leading to burnout.

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  • 27. 

    People who endure a lot of stress over time can suffer from

    • A.

      Hang over

    • B.

      Malaria

    • C.

      Typhoid

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    The given question states that people who endure a lot of stress over time can suffer from "hang over", "malaria", "typhoid", or "none of the above". However, the correct answer is "none of the above" because stress, while it can have negative effects on physical and mental health, does not directly cause hangovers, malaria, or typhoid. Stress can lead to various health issues such as anxiety, depression, high blood pressure, and weakened immune system, but it is not directly linked to the mentioned options.

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  • 28. 

    The following include characteristic symptoms of burn out except

    • A.

      Fear

    • B.

      Anxiety

    • C.

      Depression

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    The given question is asking for the characteristic symptoms of burnout that are not included in the options provided. The options listed are fear, anxiety, depression, and none of the above. Burnout is typically associated with symptoms such as exhaustion, cynicism, and decreased productivity. Fear, anxiety, and depression can be common symptoms associated with burnout, so they are not the correct answer. Therefore, "none of the above" is the correct answer as it suggests that all the listed symptoms are characteristic of burnout.

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  • 29. 

    One important lesson to learn in coping with stress include one of the following except

    • A.

      Strength and ability to tackle everything squarely

    • B.

      To be indifferent

    • C.

      A and b only

    • D.

      None of the above

    Correct Answer
    C. A and b only
    Explanation
    The correct answer is "strength and ability to tackle everything squarely". This is because the question is asking for an exception, and the exception is "a and b only". "a and b" refers to "strength and ability to tackle everything squarely" and "to be indifferent". Therefore, the correct answer is that the lesson to learn in coping with stress does not include being indifferent and having the strength and ability to tackle everything squarely.

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  • 30. 

    What form of stress could make one loose energy and yet work efficiently

    • A.

      Positive stress

    • B.

      Anxiety

    • C.

      Depression

    • D.

      Burn out

    Correct Answer
    D. Burn out
    Explanation
    Burn out is a form of stress that can cause one to lose energy and yet still work efficiently. Burn out occurs when a person becomes emotionally, mentally, and physically exhausted due to prolonged exposure to stressors, such as high work demands or excessive pressure. Despite feeling drained, individuals experiencing burn out may still be able to perform their tasks effectively in the short term. However, if not addressed, burn out can lead to long-term negative consequences on one's well-being and overall performance.

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  • 31. 

    One of these include an important first step in coping with stress except

    • A.

      Knowing yourself

    • B.

      Knowing others

    • C.

      The way you deal with stress

    • D.

      A and C only

    Correct Answer
    D. A and C only
    Explanation
    The correct answer is "A and C only". This means that the important first step in coping with stress does not include "knowing yourself" and "the way you deal with stress". Understanding oneself and how one typically responds to stress is crucial in developing effective coping strategies. Additionally, being aware of different stress management techniques and finding healthy ways to deal with stress is also an essential step in managing it effectively. Therefore, "knowing yourself" and "the way you deal with stress" are both important first steps in coping with stress.

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  • 32. 

    Stress generally can be described as one of the following except

    • A.

      Sometimes bad

    • B.

      Sometimes good

    • C.

      Sometimes productive and healthy

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    Stress generally can be described as sometimes bad, sometimes good, and sometimes productive and healthy. Therefore, the correct answer is "None of the above" as all of the given options are true statements about stress.

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  • 33. 

    One of the strategies in coping with stress include

    • A.

      Think negatively

    • B.

      Think generously

    • C.

      Relax regularly

    • D.

      None of the above

    Correct Answer
    C. Relax regularly
    Explanation
    Relaxing regularly is a strategy in coping with stress because it allows individuals to take time for themselves and engage in activities that promote relaxation and stress reduction. Taking breaks and engaging in activities such as meditation, deep breathing exercises, or hobbies can help to alleviate stress and promote overall well-being. Regular relaxation can help individuals recharge, reduce tension, and improve their ability to handle stress in a healthier and more balanced way.

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  • 34. 

    Regular exercise is a strategy for

    • A.

      Aggravating stress

    • B.

      Good stress release

    • C.

      Increasing your appetite

    • D.

      None of the above

    Correct Answer
    B. Good stress release
    Explanation
    Regular exercise is a strategy for good stress release because it helps to reduce the levels of stress hormones such as cortisol and adrenaline in the body. Exercise also stimulates the production of endorphins, which are natural mood-boosting chemicals in the brain. Additionally, engaging in physical activity can provide a distraction from daily stressors and promote a sense of accomplishment and relaxation. Overall, regular exercise is known to have numerous mental health benefits and is often recommended as a natural way to manage and reduce stress.

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  • 35. 

    Having enough bed rest promotes one of the following except

    • A.

      Good health

    • B.

      Relieves stress

    • C.

      Burn - out

    • D.

      All of the above

    Correct Answer
    C. Burn - out
    Explanation
    Having enough bed rest promotes good health and relieves stress, but it does not promote burn-out. Burn-out is typically caused by excessive stress, overworking, and lack of rest. Therefore, the correct answer is "burn-out" because bed rest helps prevent burn-out.

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  • 36. 

    Negative feelings can be made better by

    • A.

      Dealing with cause of stress

    • B.

      Relying on somebody's help

    • C.

      Confronting your problems head on

    • D.

      None of the abvoe

    Correct Answer
    A. Dealing with cause of stress
    Explanation
    Dealing with the cause of stress can help improve negative feelings because addressing the root of the problem can lead to resolution and relief. By identifying and understanding the factors that are causing stress, individuals can take steps to manage or eliminate them, which can ultimately alleviate negative emotions. This approach focuses on proactive problem-solving rather than relying on external support or avoiding the issues altogether.

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  • 37. 

    The importance of taking a break from work include one of the following except

    • A.

      Relax

    • B.

      Problems better dealt with

    • C.

      Other stressful issues tackled

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    Taking a break from work is important for several reasons. It allows individuals to relax and recharge, which can improve their overall well-being and prevent burnout. Additionally, breaks give people an opportunity to gain perspective and think creatively, leading to better problem-solving skills. Moreover, taking breaks can help individuals address and manage other stressful issues in their personal lives, as they have the time and space to reflect and find solutions. Therefore, the correct answer is "none of the above" because all the options listed are valid reasons for the importance of taking a break from work.

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  • 38. 

    Sharing your troubles with sympathetic listener helps in one of the following except

    • A.

      Relieve tension

    • B.

      Make the problems less

    • C.

      A AND B ONLY

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    Sharing your troubles with a sympathetic listener can help in relieving tension and making the problems seem less overwhelming. Therefore, the correct answer is "None of the above" as all the options provided are valid benefits of sharing your troubles with someone who is understanding and supportive.

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  • 39. 

    Negative solutions to stress could be one of the following except

    • A.

      Staying away from work

    • B.

      Using drugs

    • C.

      Taking alcohol

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    The given answer "none of the above" is correct because all the options listed (staying away from work, using drugs, taking alcohol) are negative ways of dealing with stress. "None of the above" implies that there is no exception and all the options mentioned are indeed negative solutions to stress.

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  • 40. 

    Organizing your life negatively helps in

    • A.

      Setting goals

    • B.

      Disorganizing objective

    • C.

      Relieving stress

    • D.

      A and C only

    Correct Answer
    B. Disorganizing objective
    Explanation
    Disorganizing objective refers to the act of not setting clear goals or objectives in one's life. This can be seen as a negative approach towards organizing one's life. By not having clear objectives, it becomes difficult to prioritize tasks, make progress, and achieve personal growth. Therefore, disorganizing objective can hinder one's ability to effectively organize and manage their life.

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  • 41. 

    Achieving goals help you in the following except

    • A.

      Feel positive

    • B.

      Achieve more

    • C.

      Feel negative

    • D.

      A and b only

    Correct Answer
    C. Feel negative
    Explanation
    Achieving goals can have a positive impact on individuals by boosting their self-confidence, providing a sense of accomplishment, and increasing motivation. It allows individuals to experience personal growth and satisfaction. However, achieving goals does not typically lead to negative feelings. Therefore, feeling negative is not a benefit of achieving goals.

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  • 42. 

    If you to reach a particular goal, what do you do

    • A.

      Don't give up

    • B.

      Do not learn from the set back

    • C.

      Abandon the project

    • D.

      None of the above

    Correct Answer
    A. Don't give up
    Explanation
    When trying to reach a particular goal, it is important to not give up. This means staying determined and persevering even when faced with challenges or setbacks. It implies having a positive mindset and continuing to work towards the goal, finding alternative solutions if needed. Learning from setbacks is also crucial in order to improve and adjust strategies. Abandoning the project would mean completely giving up on the goal, which is not advisable unless there are valid reasons to do so. Therefore, the correct answer is to not give up.

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  • 43. 

    Cloths you wear in any practice should be one of the following except

    • A.

      Clumsy and of heavy dressing

    • B.

      Of heavy make up

    • C.

      Look neat and tidy

    • D.

      A and b only

    Correct Answer
    D. A and b only
    Explanation
    The correct answer is "a and b only". This means that the clothes you wear in any practice should not be clumsy and of heavy dressing, and they should not have heavy makeup. The explanation for this is that when practicing, it is important to wear comfortable and appropriate clothing that allows for ease of movement and does not hinder performance. Heavy dressing and makeup can be distracting and may restrict movement, making it difficult to practice effectively. Therefore, it is important to choose clothes that look neat and tidy, but are not clumsy or heavy, and avoid heavy makeup.

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  • 44. 

    The following are simple steps you can take to look after health except

    • A.

      Take time to relax and have a fun

    • B.

      Get enough sleep every night

    • C.

      Stay fit by doing regular exercise

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    The given answer "none of the above" is correct because all the mentioned steps are important for looking after one's health. Taking time to relax and have fun helps in reducing stress and improving mental well-being. Getting enough sleep every night is crucial for overall health and helps in maintaining a healthy immune system. Regular exercise helps in maintaining physical fitness, strengthening muscles, and improving cardiovascular health. Therefore, all the mentioned steps are necessary for taking care of one's health.

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  • 45. 

    Professional appearance involves one of the following except

    • A.

      Correct clothing

    • B.

      Good health

    • C.

      Good grooming

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    Professional appearance involves all of the mentioned factors, including correct clothing, good health, and good grooming. These elements contribute to creating a positive and polished image in a professional setting. Correct clothing ensures adherence to the dress code and portrays professionalism. Good health reflects vitality and well-being, which can enhance one's overall appearance. Good grooming, such as well-maintained hair, clean nails, and appropriate personal hygiene, also plays a crucial role in presenting oneself professionally. Therefore, none of the options provided are excluded from the concept of professional appearance.

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  • 46. 

    To be a professional in performing your work, will require one of the following except

    • A.

      Efficiency

    • B.

      Responsibility

    • C.

      Flexibility

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    To be a professional in performing your work, you will require efficiency, responsibility, and flexibility. These qualities are essential for maintaining high standards and achieving success in any professional role. Therefore, the correct answer is "none of the above" because all of the mentioned qualities are necessary for professional work.

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  • 47. 

    Regular reassuring of a patient in pain or any other crises, show one of the following except

    • A.

      Your negative attitude towards life

    • B.

      How hardworking you are

    • C.

      None of the above

    • D.

      All of the above

    Correct Answer
    A. Your negative attitude towards life
    Explanation
    Regularly reassuring a patient in pain or any other crisis demonstrates empathy, compassion, and a positive attitude towards life. It shows that you are supportive, caring, and willing to provide comfort and reassurance. Therefore, the correct answer is "none of the above."

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  • 48. 

    ''Your attitude to patients will refelct on the doctor''. As an ambassador, you have to be the following except

    • A.

      Show empathy

    • B.

      Be polite and kind

    • C.

      Careless

    • D.

      Readiness to offer help

    Correct Answer
    C. Careless
    Explanation
    The correct answer is "careless." As an ambassador, it is important to have a positive attitude towards patients and to treat them with empathy, politeness, and kindness. Being careless would go against the role of an ambassador, as it implies a lack of concern or attention towards the patients' needs and well-being.

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  • 49. 

    Flexibility attribute of a receptionist means one of the following except

    • A.

      Getting to do everything including other people's area of duty

    • B.

      Tolerance

    • C.

      None of the above

    • D.

      All of the above

    Correct Answer
    A. Getting to do everything including other people's area of duty
    Explanation
    The flexibility attribute of a receptionist refers to their ability to adapt and handle various tasks and responsibilities. This includes being tolerant of different situations and individuals. However, it does not mean that they have the authority or permission to take over someone else's area of duty. Therefore, the correct answer is "getting to do everything including other people's area of duty".

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  • 50. 

    In busy practice, using your time efficiently will help in the following except

    • A.

      Accounts sent out and paid for

    • B.

      The doctor to see all the patients as punctually as possible

    • C.

      Meeting deadlines for medical reports

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    Efficiently using time in a busy practice can have several benefits, including ensuring that accounts are sent out and paid for, allowing the doctor to see all patients as punctually as possible, and meeting deadlines for medical reports. Therefore, the correct answer is "none of the above" as all of these options are valid benefits of using time efficiently in a busy practice.

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