Mop021-introduction To Medical And Dental Reception / Exam

86 Questions

Settings
Please wait...
Medical Quizzes & Trivia

MOP021-INTRODUCTION TO MEDICAL AND DENTAL RECEPTION / EXAM


Questions and Answers
  • 1. 
    Part of your job as receptionist is to
    • A. 

      Greet and welcome patients warmly

    • B. 

      Make or receive telephone calls

    • C. 

      Arrange and book appointments

    • D. 

      All of the above

  • 2. 
    • A. 

      Good basic maths skills

    • B. 

      Administrative skills

    • C. 

      None of the above

    • D. 

      A and b only

  • 3. 
    A good communication skill is needed to
    • A. 

      Deal with many different types of people

    • B. 

      Deal with people of all ages

    • C. 

      Respond practically to problems and create an environment of caring and trust

    • D. 

      All of the above

  • 4. 
    A medical receptionist will do the following except
    • A. 

      Organize the post

    • B. 

      Consult patients

    • C. 

      Transcribe dictation

    • D. 

      File medical records

  • 5. 
    A good organizing skills will help to
    • A. 

      Maintain payroll records

    • B. 

      Maintain financial records

    • C. 

      Fill out medical aid or insurance forms

    • D. 

      All of the above

  • 6. 
    Good people skills is needed in
    • A. 

      Greeting and welcoming patients

    • B. 

      Keeping account record

    • C. 

      None of the above

    • D. 

      A and b only

  • 7. 
    Good basic maths skills is needed to
    • A. 

      Keep appointments

    • B. 

      Prepare and keep account records

    • C. 

      A and B only

    • D. 

      All of the above

  • 8. 
    Administrative skills will help a receptionist to ----------------
    • A. 

      Pay attention to details

    • B. 

      Work accurately and carefully

    • C. 

      None of the above

    • D. 

      A and b only

  • 9. 
    Day sheet will help to -----------------
    • A. 

      Record new appointments

    • B. 

      Change or cancel appointments

    • C. 

      A and B only

    • D. 

      None of the above

  • 10. 
    Answering the phone etiquette includes one of the following except -----------------
    • A. 

      Clear soft - spoken voice

    • B. 

      Husky and offensive voice

    • C. 

      Friendly and audible voice

    • D. 

      All of the above

  • 11. 
    In all received calls, receptionist must immediately alert the doctor in -----------------
    • A. 

      All manner of problems

    • B. 

      Emergencies only

    • C. 

      None of the above

    • D. 

      All of the above

  • 12. 
    Finding out some information from the patient or relative about a problem during phone calls will help in --------------
    • A. 

      Prioritizing cases

    • B. 

      Sorting out emergencies

    • C. 

      Deciding to urgently call the doctor's attention

    • D. 

      All of the above

  • 13. 
    • A. 

      Not to arrive early and punctually

    • B. 

      To first check answering machine for messages

    • C. 

      Not to record such messages and act promptly as may be necessary

    • D. 

      None of the above

  • 14. 
    At the reception, you must ensure ---------------
    • A. 

      The waiting room is dirty and untidy

    • B. 

      Children's toys are scattered and poorly arranged

    • C. 

      Magazines are neatly stacked

    • D. 

      None of the above

  • 15. 
    Account books must be kept by -------------------
    • A. 

      Recording all payments received and receipts issued

    • B. 

      Depositing all monies in the bank

    • C. 

      Depositng bad debts by appealing to these patients yet to make their payments

    • D. 

      All of the above

  • 16. 
    Your job in ordering supplies will be  enhance by ------------------
    • A. 

      Inventory keeping

    • B. 

      Appropriate re- order timing

    • C. 

      A and B only

    • D. 

      None of the above

  • 17. 
    A good knowledge - transfer skill is needed --------------
    • A. 

      To keep records up to date

    • B. 

      To phone patients to remind them to check ups

    • C. 

      To record any new information before filling

    • D. 

      All of the above

  • 18. 
    Organizing the post or mails will ----------------
    • A. 

      Not help to ease doctor's job

    • B. 

      Compound hospital normal runing

    • C. 

      Help in providing information to the doctor and the hospital

    • D. 

      None of the above

  • 19. 
    A smart receptionist ensures -----------------
    • A. 

      An organized filling system

    • B. 

      Each patient's file is ready when they arrive for appointment

    • C. 

      Disorganizes the filling system

    • D. 

      A and B only

  • 20. 
    In taking patients' personal and medical details ---------------
    • A. 

      Most hospitals have no standard form for patients to fill

    • B. 

      Most practices are not organized

    • C. 

      Most hospitals have standard form for patients to fill

    • D. 

      None of the above

  • 21. 
    A negative stress is
    • A. 

      Painful stress

    • B. 

      Working stress

    • C. 

      Bad stress

    • D. 

      All of the above

  • 22. 
    A positive stress is
    • A. 

      Good stress

    • B. 

      Painful stress

    • C. 

      Working stress

    • D. 

      Bad stress

  • 23. 
    Bad stress is ------------------
  • 24. 
    A positive stress is ------------------
  • 25. 
    Goof stress gives one the following energy and desire except
    • A. 

      Solve problems

    • B. 

      Accomplish tasks

    • C. 

      A and B ONLY

    • D. 

      None of the above

  • 26. 
    The stress of reaching for a goal is negative when
    • A. 

      The end is unrealistic

    • B. 

      Mission is accomplished

    • C. 

      Problems emerge

    • D. 

      A and B only

  • 27. 
    People who endure a lot of stress over time can suffer from
    • A. 

      Hang over

    • B. 

      Malaria

    • C. 

      Typhoid

    • D. 

      None of the above

  • 28. 
    The following include characteristic symptoms of burn out except
    • A. 

      Fear

    • B. 

      Anxiety

    • C. 

      Depression

    • D. 

      None of the above

  • 29. 
    One important lesson to learn in coping with stress include one of the following except
    • A. 

      Strength and ability to tackle everything squarely

    • B. 

      To be indifferent

    • C. 

      A and b only

    • D. 

      None of the above

  • 30. 
    • A. 

      Positive stress

    • B. 

      Anxiety

    • C. 

      Depression

    • D. 

      Burn out

  • 31. 
    One of these include an important first step in coping with stress except
    • A. 

      Knowing yourself

    • B. 

      Knowing others

    • C. 

      The way you deal with stress

    • D. 

      A and C only

  • 32. 
    Stress generally can be described as one of the following except
    • A. 

      Sometimes bad

    • B. 

      Sometimes good

    • C. 

      Sometimes productive and healthy

    • D. 

      None of the above

  • 33. 
    One of the strategies in coping with stress include
    • A. 

      Think negatively

    • B. 

      Think generously

    • C. 

      Relax regularly

    • D. 

      None of the above

  • 34. 
    Regular exercise is a strategy for
    • A. 

      Aggravating stress

    • B. 

      Good stress release

    • C. 

      Increasing your appetite

    • D. 

      None of the above

  • 35. 
    Having enough bed rest promotes one of the following except
    • A. 

      Good health

    • B. 

      Relieves stress

    • C. 

      Burn - out

    • D. 

      All of the above

  • 36. 
    Negative feelings can be made better by
    • A. 

      Dealing with cause of stress

    • B. 

      Relying on somebody's help

    • C. 

      Confronting your problems head on

    • D. 

      None of the abvoe

  • 37. 
    The importance of taking a break from work include one of the following except
    • A. 

      Relax

    • B. 

      Problems better dealt with

    • C. 

      Other stressful issues tackled

    • D. 

      None of the above

  • 38. 
    Sharing your troubles with sympathetic listener helps in one of the following except
    • A. 

      Relieve tension

    • B. 

      Make the problems less

    • C. 

      A AND B ONLY

    • D. 

      None of the above

  • 39. 
    Negative solutions to stress could be one of the following except
    • A. 

      Staying away from work

    • B. 

      Using drugs

    • C. 

      Taking alcohol

    • D. 

      None of the above

  • 40. 
    Organizing your life negatively helps in
    • A. 

      Setting goals

    • B. 

      Disorganizing objective

    • C. 

      Relieving stress

    • D. 

      A and C only

  • 41. 
    Achieving goals help you in the following except
    • A. 

      Feel positive

    • B. 

      Achieve more

    • C. 

      Feel negative

    • D. 

      A and b only

  • 42. 
    If you to reach a particular goal, what do you do
    • A. 

      Don't give up

    • B. 

      Do not learn from the set back

    • C. 

      Abandon the project

    • D. 

      None of the above

  • 43. 
    Cloths you wear in any practice should be one of the following except
    • A. 

      Clumsy and of heavy dressing

    • B. 

      Of heavy make up

    • C. 

      Look neat and tidy

    • D. 

      A and b only

  • 44. 
    The following are simple steps you can take to look after health except
    • A. 

      Take time to relax and have a fun

    • B. 

      Get enough sleep every night

    • C. 

      Stay fit by doing regular exercise

    • D. 

      None of the above

  • 45. 
    Professional appearance involves one of the following except
    • A. 

      Correct clothing

    • B. 

      Good health

    • C. 

      Good grooming

    • D. 

      None of the above

  • 46. 
    To be a professional in performing your work, will require one of the following except
    • A. 

      Efficiency

    • B. 

      Responsibility

    • C. 

      Flexibility

    • D. 

      None of the above

  • 47. 
    Regular reassuring of a patient in pain or any other crises, show one of the following except
    • A. 

      Your negative attitude towards life

    • B. 

      How hardworking you are

    • C. 

      None of the above

    • D. 

      All of the above

  • 48. 
    ''Your attitude to patients will refelct on the doctor''. As an ambassador, you have to be the following except
    • A. 

      Show empathy

    • B. 

      Be polite and kind

    • C. 

      Careless

    • D. 

      Readiness to offer help

  • 49. 
    Flexibility attribute of a receptionist means one of the following except
    • A. 

      Getting to do everything including other people's area of duty

    • B. 

      Tolerance

    • C. 

      None of the above

    • D. 

      All of the above

  • 50. 
    In busy practice, using your time efficiently will help in the following except
    • A. 

      Accounts sent out and paid for

    • B. 

      The doctor to see all the patients as punctually as possible

    • C. 

      Meeting deadlines for medical reports

    • D. 

      None of the above

  • 51. 
    Arrange these tasks in order of increasing priority
    • A. 

      Respond to messages/ see to new patient/ sort post

    • B. 

      Sort post/ see to new patient/ respond to messages

    • C. 

      See to new patient/ sort post/ respond to messages

    • D. 

      None of the above

  • 52. 
    The term '' When you plan, you see priorities'', means the following except
    • A. 

      Do the most important tasks first

    • B. 

      Make a list of all your task in order of importance

    • C. 

      Work systematically down the list

    • D. 

      None of the above

  • 53. 
    As a receptionist, planning your day in advance will help you do the following except
    • A. 

      Complete everything that need to be done

    • B. 

      Use your time wisely

    • C. 

      A and B only

    • D. 

      None of the above

  • 54. 
    To work efficiently, you will need to be one of the following except
    • A. 

      Unfocussed

    • B. 

      Casual

    • C. 

      Disorganized

    • D. 

      All of the above

  • 55. 
    The two items you double check while working accurately include
    • A. 

      Patient and relative's information

    • B. 

      Prescription and vital signs information

    • C. 

      None of the above

    • D. 

      All of the above

  • 56. 
    • A. 

      Pasting it three times

    • B. 

      Copying it three times

    • C. 

      None of the above

    • D. 

      All of the above

  • 57. 
    Ways to ensure you work accurately as a receptionist include the following except
    • A. 

      Record messages vaguely and incopletely

    • B. 

      Record patient details carefully

    • C. 

      A and b above

    • D. 

      None of the above

  • 58. 
    To work accurately means the following except
    • A. 

      Paying attention to detail

    • B. 

      Work neatly

    • C. 

      Listening carefully

    • D. 

      None of the above

  • 59. 
    Being dependable as a receptionist means the following except
    • A. 

      Creating financial opportunities for yourself at every point in time

    • B. 

      Leaning on your colleagues to have any work done

    • C. 

      None of the above

    • D. 

      All of the above

  • 60. 
    To work successfully and develop a systematic approach to your job , will require one of the following except
    • A. 

      Focused and workout a routine for each day

    • B. 

      Be disorientated

    • C. 

      None of the above

    • D. 

      A and b only

  • 61. 
    The following ensures professionalism in doing your job as a receptionist except
    • A. 

      Work accurately

    • B. 

      Take responsibility

    • C. 

      Be disorganized

    • D. 

      A and b only

  • 62. 
    The earliest doctors and medical assistants carved or painted symbols and images on the following except
    • A. 

      Black board

    • B. 

      White board

    • C. 

      A and B only

    • D. 

      Cave walls and rocks

  • 63. 
    From the scientific view the early people treated their medical condition using the following except
    • A. 

      Orthodox medicine

    • B. 

      Religious beliefs

    • C. 

      Herbs

    • D. 

      A and C only

  • 64. 
    Scientists think that early human beings regarded medicine as a type of
    • A. 

      Voodoo

    • B. 

      Healing

    • C. 

      Miracle

    • D. 

      None of the above

  • 65. 
    Our ancestors passed on information through etchings in one of the following except
    • A. 

      Metal plates

    • B. 

      Clay tablets

    • C. 

      Drawings on temple walls

    • D. 

      None of the above

  • 66. 
    The Greek physician regarded as the ''Father of Medicine'' is
    • A. 

      Aristotle

    • B. 

      Socrates

    • C. 

      Rene Dercart

    • D. 

      None of the above

  • 67. 
    The prince of physicians is called---------------
    • A. 

      John Hunter

    • B. 

      Galen

    • C. 

      Albert Einsten

    • D. 

      Isaac Newton

  • 68. 
    One of the following is the father of Modern Anatomy except
    • A. 

      Hippocrates

    • B. 

      Andreas Vesalius

    • C. 

      Socrates

    • D. 

      A and C only

  • 69. 
    • A. 

      Oath taken by Doctors

    • B. 

      Oath of allegiance

    • C. 

      Oath taken by Nurses

    • D. 

      Oath of commitment

  • 70. 
    John Hunter is known to be founder of
    • A. 

      Modern surgery

    • B. 

      Paediatrics

    • C. 

      Medicine

    • D. 

      Nephrology

  • 71. 
    Florence Nightingale is known as the founder of
    • A. 

      Modern science

    • B. 

      Modern Nursing

    • C. 

      Modern medicine

    • D. 

      Modern surgery

  • 72. 
    South Africa was the first in the world to register which professionals
    • A. 

      Scientists

    • B. 

      Doctors

    • C. 

      Nurses

    • D. 

      Dentists

  • 73. 
    Acquired Immune Deficiency Syndrome is abbreviated as
    • A. 

      ACIDS

    • B. 

      AQIDS

    • C. 

      AIDS

    • D. 

      None of the above

  • 74. 
    Wilhelm Knonrad Roentgen is the German scientist who discovered
    • A. 

      X- Ray

    • B. 

      L- Ray

    • C. 

      M- Ray

    • D. 

      W- Ray

  • 75. 
    Herbs is an important source of healing in
    • A. 

      Traditional medicine

    • B. 

      Orthodox medicine

    • C. 

      Yoga

    • D. 

      A and B only

  • 76. 
    Walter Reed who eliminated Yellow Fever is from which country
    • A. 

      Britain

    • B. 

      USA

    • C. 

      Canada

    • D. 

      Australia

  • 77. 
    The diseases of poverty and poor hygiene include the following except
    • A. 

      Tuberculosis

    • B. 

      Diarrhoea disease

    • C. 

      Respiratory disease in children

    • D. 

      None of the above

  • 78. 
    Oil extract from plants was used by which country in healing
    • A. 

      Egypt

    • B. 

      Labanon

    • C. 

      Iraq

    • D. 

      Syria

  • 79. 
    Ayurvedic medicine is thought to be the oldest form of healing by the
    • A. 

      Swiss

    • B. 

      Indians

    • C. 

      Serbs

    • D. 

      Fulani

  • 80. 
    Pierre Fauchard was the French Scientist to write the first guide about ways to
    • A. 

      Heaven

    • B. 

      Practice dentistry

    • C. 

      Practice Medicine

    • D. 

      Practice Healing

  • 81. 
    The first dental school in the world was founded in
    • A. 

      Canada

    • B. 

      Australia

    • C. 

      South Africa

    • D. 

      None of the above

  • 82. 
    The first dental school in the world was founded in
    • A. 

      Canada

    • B. 

      Australia

    • C. 

      South Africa

    • D. 

      None of the above

  • 83. 
    Walter Reed who eliminated Yellow Fever is from which country
    • A. 

      Britain

    • B. 

      USA

    • C. 

      Canada

    • D. 

      Australia

  • 84. 
    The first Dental school was founded in
  • 85. 
    -------------- and ------------- founded the dental school in usa
  • 86. 
    In -------------------- two American dentist founded the first dental school