The purpose of this test is to measure your knowledge of Medical Receptionist skills.
Read each question carefully before answering it. Use the appropriate steps to answer each question, working as accurately and as quickly as you can.
Answer the lines in the order that they rang and handle each phone call completely before returning to the other callers who are on hold.
Answer each phone line in the order that they rang and ask each person if they have an emergency or if they can hold. If they can hold, answer the rest of the lines in the same manner.
Answer the line that most recently started ringing and handle each phone call completely before returning to the other callers who are on hold.
Answer each phone line starting with the line that most recently started ringing and ask each person if they have an emergency or if they can hold. If they can hold, answer the rest of the lines in the same manner.
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Tell the patient that you are sorry and that the staff is not incompetent at all, and that the doctor will see him next.
Tell the patient that you are sorry and that the doctor will see him next.
Tell the patient that you would be happy to send his paperwork to another doctor's office if he is really that unhappy.
Call the doctor immediately to come mediate the situation.
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Have the patient come in immediately. There are enough cancellations that the patient can be squeezed in.
Refer the patient to the doctor next door whose practice is less busy.
Schedule the patient during the doctor's lunch break.
Refer the patient to the emergency room.
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Put the doctor on hold and answer the other phone line.
Quickly finish giving the doctor the last message and then answer the other phone line.
Hang up on the doctor and answer the other phone.
Finish giving the doctor his messages. Make sure he understands everything. Let the message go to voice mail and call back immediately.
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Send copies to the patient immediately.
Send the originals to the patient only after he/she signs a release form.
Send copies to the patient's physician immediately.
Send copies to the patient's physician only after she signs a release form.
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Fill out the prescription request and sign the doctor's name.
Make an appointment for the patient to visit the doctor and review the need to renew the prescription.
Renew the prescription making sure to follow office policy. Most doctors have their own policy.
Don't renew the prescription. Every prescription needs to be rewritten according to new insurance standards.
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Ask the patient to get his or her records first.
Make an appointment for the next available time slot.
Summon the doctor to help mediate the situation.
Always assess whether the situation is an emergency and schedule an appointment appropriately.
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Bill the appointment fee to the insurance company.
Document the failed appointment in the patient's chart.
Call the patient's nearest relative.
Refuse further treatments.
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Call customers who owe fees for services.
Give medical advice.
Make any decisions that are related to office management.
Interview applicants for other support personnel positions.
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Optometrists
Ophthalmologists
Psychiatrists
General Practitioners
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Circulatory system
Respiratory system
Gastrointestinal system
Skeletal system
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Circulatory system
Respiratory system
Gastrointestinal system
Skeletal system
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AIDS
A tumor
A psychological disorder
An eating disorder
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Hearing
Osteoporosis
Cancer
Heart disease
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Obese people
Older people
People with vision problems
Pregnant women
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Hearing
Hip fractures
Childhood diseases
Heart disease
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Diarrhea
Sore throats
Pneumonia
Bone fractures
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Bones
Feet
Knees
Eyes
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Blue Cross/Blue Shield equivalent coverage for low income population
Blue Cross/Blue Shield equivalent coverage for older people
Basic medical coverage for low income population
Basic medical coverage for older people
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Blue Cross/Blue Shield equivalent coverage for low income population
Blue Cross/Blue Shield equivalent coverage for older people
Basic medical coverage for low income population
Basic medical coverage for older people
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Patient must often pay a deductible and pay 20% or the cost of services for treatment.
HMO premiums usually exceed $400 per month for family coverage.
A patient must choose from a list of doctors which may not include a doctor with whom the patient has developed a medical relationship.
Not all medical services are covered by HMOs.
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Patient must often pay a deductible and pay 20% or the cost of services for treatment.
Traditional insurance premiums usually exceed $400 per month for family coverage.
A patient must choose from a list of doctors which may not include a doctor with whome the patient has developed a medical relationship.
Not all medical services are covered by traditional insurance.
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Is allowed for professional courtesy
Shows goodwill by a physician
Is against federal guidelines
Helps lower receivables
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Endorsement
Maker
Payee
Payer
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