Leadership Test 1 Revision

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| By Fort445
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Fort445
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Quizzes Created: 3 | Total Attempts: 474
| Attempts: 131
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  • 1/12 Questions

    An efficient manager gets the  ---------- output from the least amount of inputs.

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About This Quiz


A self assessment tool for Leadership students to assist in preparing for our first quiz

Leadership Test 1 Revision - Quiz

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  • 2. 

    An organisation that is creative, has a wide span of control, and is flexible is said to be a _____ organisation

    Explanation
    Organic organisations are highly adaptive and flexible, have minimul rules, little direct supervision among other attributes

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  • 3. 

    What is a SMART Goal?

    • A goal which has many steps and shows how clever the manager is

    • A goal which is speedy, measurable, artistic, realistic, and together

    • A goal which can has adjustments built in just in case problems come along when implementing it

    • A goal which is specific, measurable, achievable, realistic and timely

    Correct Answer
    A. A goal which is specific, measurable, achievable, realistic and timely
    Explanation
    SMART is an acronym which indicates what should be included in a goal when designing one to assist it being successful

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  • 4. 

    An organisation that is rigid, highly structured, and a narrow span of control are said to be a _______ organisation.

    Correct Answer
    mechanistic
    Explanation
    Mechanistic organisation have little participation in decision making by the staff, they are efficient machines which are very formal.

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  • 5. 

    A well structured problem is one that is 

    • Neatly presented by subordinate staff

    • Straightforward, familiar and easily defined

    • Best dealt with by the board of directors

    • New, unusual for which information is ambiguous or incomplete

    Correct Answer
    A. Straightforward, familiar and easily defined
    Explanation
    A well-structured problem is one that is straightforward, familiar, and easily defined. This means that the problem is clear and easy to understand, with a known solution approach. It does not involve any ambiguity or incomplete information, making it easier to analyze and solve. This type of problem can be effectively tackled by individuals or teams without requiring extensive expertise or higher-level decision-making.

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  • 6. 

    Managers are said to operate under assumptions of bounded rationality these would be

    • Assumptions that are unusual and distinctive

    • Assumptions that are rational and unique

    • Assumptions that are rational and within the parameters of simplified decision making

    • Assumptions that consider all alternatives and all information

    Correct Answer
    A. Assumptions that are rational and within the parameters of simplified decision making
    Explanation
    Managers operating under assumptions of bounded rationality make decisions based on rationality but within the limits of simplified decision-making. This means that they consider the available information and alternatives, but due to time constraints or limited cognitive abilities, they cannot thoroughly analyze all possible options. Instead, they rely on heuristics or rules of thumb to make decisions that are rational within the simplified framework they operate in. These assumptions acknowledge the limitations of human decision-making and aim to make the best possible choice given the constraints.

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  • 7. 

    A manager has been asked to make a decision in regards to the organisation's long term objectives, which of the managers functions would it best fall under

    • Planning

    • Leading

    • Organising

    • Controlling

    Correct Answer
    A. Planning
    Explanation
    Setting long term objectives are part the planning function for a manager

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  • 8. 

    Which of the following best describes the functions of management

    • Plan, Decide, Coordinate, Staff

    • Plan, Staff, Organise, Control

    • Plan, Lead, Organise, Control

    • Plan, Direct, Assess, Lead

    Correct Answer
    A. Plan, Lead, Organise, Control
    Explanation
    The four key functions of management are to Plan, Lead, Organise and Control

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  • 9. 

    Which of the following is not part of the decision making process

    • Identify the problem

    • Select an alternative

    • Communicate the issues

    • Analysis of alternatives

    Correct Answer
    A. Communicate the issues
    Explanation
    The seven steps of the decision making process are: identify problem, establish objectives, analyse the problem,generate alternative solutions, evaluate alternatives, implement the decision, evaluate

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  • 10. 

    Which of the following is not one of the skills that Robert L.Katz identified as an essential skill of a manager

    • An ability to think independently and decisively

    • An ability to think and to conceptualise about abstract and complex situations

    • An ability to work well with other people individually and in a group

    • Knowledge of and proficiency in a certain field

    Correct Answer
    A. An ability to think independently and decisively
    Explanation
    Katz three essential skills of a manager are Conceptual, Interpersonal, Technical

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  • 11. 

    Which of the following decisions would be part of the managers function of leading?

    • Deciding what activities in the organisation need controlling

    • Deciding how difficult individual goals are

    • Deciding how jobs should be designed

    • Deciding how to manage a staff member with low motivation

    Correct Answer
    A. Deciding how to manage a staff member with low motivation
    Explanation
    Part of leading your staff involves motivating them

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  • 12. 

    A staff member has spilt a cup of coffee on a customer, the manager would apply which type of decision to rectify this

    • Non-programmed

    • Programmed

    • Persuasive

    • Perfect

    Correct Answer
    A. Programmed
    Explanation
    The manager would apply a programmed decision to rectify the situation. Programmed decisions are routine and repetitive, and they follow established guidelines or procedures. In this case, the manager would most likely have a standard procedure or protocol in place to handle customer complaints or incidents, such as offering an apology, providing a replacement item or compensation, and ensuring customer satisfaction.

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  • Current Version
  • Apr 09, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 09, 2009
    Quiz Created by
    Fort445
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