Leadership Test 1 Revision

1.
An efficient manager gets the ---------- output from the least amount of inputs.

Managers are concerned with getting the most out of the work places resources and not wasting them. Therefore they are responsible for maintaing and improving efficiency.

Explanation

Managers are concerned with getting the most out of the work places resources and not wasting them. Therefore they are responsible for maintaing and improving efficiency.

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2. An organisation that is creative, has a wide span of control, and is flexible is said to be a _____ organisation

Organic organisations are highly adaptive and flexible, have minimul rules, little direct supervision among other attributes

Explanation

Organic organisations are highly adaptive and flexible, have minimul rules, little direct supervision among other attributes

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3. What is a SMART Goal?

A goal which has many steps and shows how clever the manager is

A goal which is speedy, measurable, artistic, realistic, and together

A goal which can has adjustments built in just in case problems come along when implementing it

A goal which is specific, measurable, achievable, realistic and timely

SMART is an acronym which indicates what should be included in a goal when designing one to assist it being successful

Explanation

SMART is an acronym which indicates what should be included in a goal when designing one to assist it being successful

4. An organisation that is rigid, highly structured, and a narrow span of control are said to be a _______ organisation.

Mechanistic organisation have little participation in decision making by the staff, they are efficient machines which are very formal.

Explanation

Mechanistic organisation have little participation in decision making by the staff, they are efficient machines which are very formal.

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5. A well structured problem is one that is

Neatly presented by subordinate staff

Straightforward, familiar and easily defined

Best dealt with by the board of directors

New, unusual for which information is ambiguous or incomplete

A well-structured problem is one that is straightforward, familiar, and easily defined. This means that the problem is clear and easy to understand, with a known solution approach. It does not involve any ambiguity or incomplete information, making it easier to analyze and solve. This type of problem can be effectively tackled by individuals or teams without requiring extensive expertise or higher-level decision-making.

Explanation

A well-structured problem is one that is straightforward, familiar, and easily defined. This means that the problem is clear and easy to understand, with a known solution approach. It does not involve any ambiguity or incomplete information, making it easier to analyze and solve. This type of problem can be effectively tackled by individuals or teams without requiring extensive expertise or higher-level decision-making.

6. Managers are said to operate under assumptions of bounded rationality these would be

Assumptions that are unusual and distinctive

Assumptions that are rational and unique

Assumptions that are rational and within the parameters of simplified decision making

Assumptions that consider all alternatives and all information

Managers operating under assumptions of bounded rationality make decisions based on rationality but within the limits of simplified decision-making. This means that they consider the available information and alternatives, but due to time constraints or limited cognitive abilities, they cannot thoroughly analyze all possible options. Instead, they rely on heuristics or rules of thumb to make decisions that are rational within the simplified framework they operate in. These assumptions acknowledge the limitations of human decision-making and aim to make the best possible choice given the constraints.

Explanation

Managers operating under assumptions of bounded rationality make decisions based on rationality but within the limits of simplified decision-making. This means that they consider the available information and alternatives, but due to time constraints or limited cognitive abilities, they cannot thoroughly analyze all possible options. Instead, they rely on heuristics or rules of thumb to make decisions that are rational within the simplified framework they operate in. These assumptions acknowledge the limitations of human decision-making and aim to make the best possible choice given the constraints.

7. A manager has been asked to make a decision in regards to the organisation's long term objectives, which of the managers functions would it best fall under

Planning

Leading

Organising

Controlling

Setting long term objectives are part the planning function for a manager

Explanation

Setting long term objectives are part the planning function for a manager

8. Which of the following best describes the functions of management

Plan, Decide, Coordinate, Staff

Plan, Staff, Organise, Control

Plan, Lead, Organise, Control

Plan, Direct, Assess, Lead

The four key functions of management are to Plan, Lead, Organise and Control

Explanation

The four key functions of management are to Plan, Lead, Organise and Control

9. Which of the following is not part of the decision making process

Identify the problem

Select an alternative

Communicate the issues

Analysis of alternatives

The seven steps of the decision making process are: identify problem, establish objectives, analyse the problem,generate alternative solutions, evaluate alternatives, implement the decision, evaluate

Explanation

The seven steps of the decision making process are: identify problem, establish objectives, analyse the problem,generate alternative solutions, evaluate alternatives, implement the decision, evaluate

10. Which of the following is not one of the skills that Robert L.Katz identified as an essential skill of a manager

An ability to think independently and decisively

An ability to think and to conceptualise about abstract and complex situations

An ability to work well with other people individually and in a group

Knowledge of and proficiency in a certain field

Katz three essential skills of a manager are Conceptual, Interpersonal, Technical

Explanation

Katz three essential skills of a manager are Conceptual, Interpersonal, Technical

11. Which of the following decisions would be part of the managers function of leading?

Deciding what activities in the organisation need controlling

Deciding how difficult individual goals are

Deciding how jobs should be designed

Deciding how to manage a staff member with low motivation

Part of leading your staff involves motivating them

Explanation

Part of leading your staff involves motivating them

12. A staff member has spilt a cup of coffee on a customer, the manager would apply which type of decision to rectify this

Non-programmed

Programmed

Persuasive

Perfect

The manager would apply a programmed decision to rectify the situation. Programmed decisions are routine and repetitive, and they follow established guidelines or procedures. In this case, the manager would most likely have a standard procedure or protocol in place to handle customer complaints or incidents, such as offering an apology, providing a replacement item or compensation, and ensuring customer satisfaction.

Explanation

The manager would apply a programmed decision to rectify the situation. Programmed decisions are routine and repetitive, and they follow established guidelines or procedures. In this case, the manager would most likely have a standard procedure or protocol in place to handle customer complaints or incidents, such as offering an apology, providing a replacement item or compensation, and ensuring customer satisfaction.