These guidelines are intended to provide Docomo interTouch. Categories and point values were designed such that scores are reflective of the agent’s ability to meet both customer and business needs.
Nomadix Gateway
IBIS
Rate this question:
Closed/Unresolved
Resolved
Pending
Rate this question:
HSIA-Guest - Enquiries - User / Hotel Assistance
HSIA-Guest - LAN Configuration - Restricted Laptop
Firewall
Rate this question:
Issue Identification
Resolution
Set Expectations/Confirmation
Rate this question:
HSIA-Guest - Enquiries - Special Pricing Requests
HSIA-Guest - Enquiries - User / Hotel Assistance
HSIA-Guest - Enquiries - Billing Enquiries
Rate this question:
Professional Conduct Issue
Hold
Listening Basics
Rate this question:
Resolution
Documentation
Call Management
Rate this question:
Unable to browse some website
Looping Purchase Page
No purchase page
Rate this question:
Positive Response
Professional Conduct
Courtesies
Rate this question:
Greetings
Acknowledgment
Call Close/Transfer
Rate this question:
Call Management
Documentation
Professional Conduct
Rate this question:
Greeting
Acknowledgment
Listening Basics
Rate this question:
Acknowledgment
Professional Conduct
Positive Response
Rate this question:
Positive Response
Professional Conduct
Documentation
Rate this question:
Quiz Review Timeline (Updated): Jan 8, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Wait!
Here's an interesting quiz for you.