.
There is no specified target
30+
20-30
10-20
There is no specified uniform
Business professional
All black, business professional
Business casual
End your shift early
Contact MOUSE Marketing or your scheduling personnel as soon as possible for an approved alternate brand
Choose an alternative brand yourself
Ask the LCBO staff for guidance
Move on to the next customer
Share the flavour profile
Share food pairing recommendations
Wait quietly for them to finish
Share the brand story
Agree with them
Make an alternative suggestion
Ask strategic questions to help you turn a "no" into a "yes". For example: Ask "What kind of flavours do you like?" in order to make a food pairing recommendation that will bring out their preferred flavours.
True
False
True
False
Talk about the weather
Say the product name
Share the flavour profile
Share your personal opinion of the product
Share the price-point
Close the sale by asking: "Would you like to take a bottle home?" and physically offer them a bottle
Recommend an alternative product
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