IT Systems Troubleshooting 1

6 Questions | Total Attempts: 130

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Computer Quizzes & Trivia

Do you know how to identify and select suitable remedies to repair IT systems?


Questions and Answers
  • 1. 
    Which of the following is not a source technical information?
    • A. 

      FAQs

    • B. 

      Manufacturer's websites

    • C. 

      Manual on a disk

    • D. 

      Facebook

  • 2. 
    What is the advantage of an on-disk manual?
    • A. 

      Easy to carry around

    • B. 

      Content can be in more in-depth

    • C. 

      Cheaper to produce

    • D. 

      Material can be organised in several different ways

    • E. 

      All of the above

  • 3. 
    Technical FAQ and discussion forum sites can be difficult to get good information from
    • A. 

      Because they can be a goldmine of information

    • B. 

      Because they often contain uninformed comments

    • C. 

      Because they are not created by the manufacturers themselves

    • D. 

      Because they are not kept constantly up to date

  • 4. 
    Technicians and colleagues can be a useful source of information?
    • A. 

      True

    • B. 

      False

  • 5. 
    The first stage in the troubleshooting process is to try a quick solution first
    • A. 

      True

    • B. 

      False

  • 6. 
    Which stage of the troubleshooting process requires access to different sources of information?
    • A. 

      Identifying the obvious issues

    • B. 

      Gathering data from the computer system

    • C. 

      Evaluating the problem

    • D. 

      Testing the chosen solution

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