IT Systems Troubleshooting 1

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| By Puczynski
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Quizzes Created: 1 | Total Attempts: 171
Questions: 6 | Attempts: 171

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IT Systems Troubleshooting 1 - Quiz

Do you know how to identify and select suitable remedies to repair IT systems?


Questions and Answers
  • 1. 

    Which of the following is not a source technical information?

    • A.

      FAQs

    • B.

      Manufacturer's websites

    • C.

      Manual on a disk

    • D.

      Facebook

    Correct Answer
    D. Facebook
    Explanation
    Facebook is not a source of technical information because it is a social networking platform where people connect and share personal experiences, opinions, and content. While there may be some technical information shared on Facebook, it is not a reliable or authoritative source for technical information. On the other hand, FAQs, manufacturer's websites, and manuals on a disk are all commonly used sources of technical information as they provide accurate and specific details about products, services, or processes.

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  • 2. 

    What is the advantage of an on-disk manual?

    • A.

      Easy to carry around

    • B.

      Content can be in more in-depth

    • C.

      Cheaper to produce

    • D.

      Material can be organised in several different ways

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    An on-disk manual has several advantages. Firstly, it is easy to carry around as it can be stored on a portable device such as a USB drive or a laptop. Secondly, it allows for more in-depth content as there are no space limitations like in a physical manual. Thirdly, producing an on-disk manual is cheaper compared to printing physical copies. Lastly, the material in an on-disk manual can be organized in several different ways, making it easier for users to navigate and find the information they need. Therefore, all of the given options are advantages of an on-disk manual.

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  • 3. 

    Technical FAQ and discussion forum sites can be difficult to get good information from

    • A.

      Because they can be a goldmine of information

    • B.

      Because they often contain uninformed comments

    • C.

      Because they are not created by the manufacturers themselves

    • D.

      Because they are not kept constantly up to date

    Correct Answer
    B. Because they often contain uninformed comments
    Explanation
    Technical FAQ and discussion forum sites can be difficult to get good information from because they often contain uninformed comments. These sites allow users to post their opinions and experiences, which may not always be accurate or reliable. While these sites can provide valuable insights and solutions, it is important to critically evaluate the information and consider the credibility of the source.

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  • 4. 

    Technicians and colleagues can be a useful source of information?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Technicians and colleagues can be a useful source of information because they possess knowledge and expertise in their respective fields. They have hands-on experience and can provide valuable insights, advice, and solutions to problems. They can share their expertise, offer guidance, and provide support, which can be beneficial in decision-making and problem-solving processes. Additionally, collaborating with colleagues and technicians fosters a culture of knowledge sharing and continuous learning, enhancing overall productivity and efficiency within an organization.

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  • 5. 

    The first stage in the troubleshooting process is to try a quick solution first

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The first stage in the troubleshooting process is not to try a quick solution first. It is actually to identify and define the problem. Trying a quick solution without understanding the problem may lead to ineffective troubleshooting and potential further issues. It is important to gather information, analyze the situation, and determine the root cause before attempting any solutions.

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  • 6. 

    Which stage of the troubleshooting process requires access to different sources of information?

    • A.

      Identifying the obvious issues

    • B.

      Gathering data from the computer system

    • C.

      Evaluating the problem

    • D.

      Testing the chosen solution

    Correct Answer
    C. Evaluating the problem
    Explanation
    Evaluating the problem requires access to different sources of information because it involves analyzing the gathered data and information to determine the root cause of the problem. This stage involves reviewing logs, error messages, system configurations, and other relevant data to understand the problem thoroughly. By accessing different sources of information, the troubleshooter can make an informed decision about the cause of the problem and develop an appropriate solution.

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  • Current Version
  • Mar 27, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 22, 2010
    Quiz Created by
    Puczynski
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