IT Systems Troubleshooting 1
6 Questions
| Total Attempts: 130
Do you know how to identify and select suitable remedies to repair IT systems?
Questions and Answers
- 1.Which of the following is not a source technical information?
- A.
FAQs
- B.
Manufacturer's websites
- C.
Manual on a disk
- D.
Facebook
- 2.What is the advantage of an on-disk manual?
- A.
Easy to carry around
- B.
Content can be in more in-depth
- C.
Cheaper to produce
- D.
Material can be organised in several different ways
- E.
All of the above
- 3.Technical FAQ and discussion forum sites can be difficult to get good information from
- A.
Because they can be a goldmine of information
- B.
Because they often contain uninformed comments
- C.
Because they are not created by the manufacturers themselves
- D.
Because they are not kept constantly up to date
- 4.Technicians and colleagues can be a useful source of information?
- A.
True
- B.
False
- 5.The first stage in the troubleshooting process is to try a quick solution first
- A.
True
- B.
False
- 6.Which stage of the troubleshooting process requires access to different sources of information?
- A.
Identifying the obvious issues
- B.
Gathering data from the computer system
- C.
Evaluating the problem
- D.
Testing the chosen solution
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