IT Support Test 3
IT HelpDesk
- 1.Which of the following is NOT a type of motherboard expansion slot?
- A.
ISA
- B.
PCI
- C.
AGP
- D.
ATX
- 2.Which of the following is NOT a type of RAM?
- A.
DIMM
- B.
EPROM
- C.
DDR2
- D.
RIMM
- 3.What does FDISK do?
- A.
Performs low-level formatting of the hard drive
- B.
Fixes bad sectors on the hard drive
- C.
Recovers lost clusters on the hard drive
- D.
Creates partitions on the hard drive
- 4.What type of connector is used to plug a telephone line into a modem?
- A.
RJ-45
- B.
RJ-11
- C.
RJ-10
- D.
RS-232
- 5.Toner cartrige is used in ?
- A.
Inkjet Plotter
- B.
Laser Printer
- C.
Thermal Printer
- D.
Dot Matrix printer
- E.
InkJet Printer
- 6.Identify the tab in Task Manager that enables you to start a program that is not running on your system.
- A.
Processes tab
- B.
Performance tab
- C.
Applications tab
- D.
Networking tab
- 7.Which are examples of wireless encryption? (Select multiple answers.)
- A.
VPN
- B.
PPP
- C.
WEP
- D.
MAC
- E.
WPA
- F.
WPA2
- G.
TCP
- H.
WEP2
- 8.Which wireless standard is faster ?
- A.
IEEE 802.11b
- B.
IEEE 802.11g
- C.
IEEE 802.6
- D.
IEEE 802.11a
- E.
IEEE 802.11n
- 9.Which command will reveal your Windows XP computer IP address?
- A.
Ipconfig
- B.
Xpconfig
- C.
Configsys
- D.
Sysconfig
- 10.What does the term "Map Network Drive" mean?
- A.
Divide the host HDD into memory locations.
- B.
Create a shortcut to a network location.
- C.
Trace the path to the local area network gateway.
- D.
Send instructions to a user to access the remote local area network.
- E.
A schematic drawing of all network adapter locations on the network system.
- 11.Which item is an example of a physical network address?
- A.
IP address
- B.
Workstation name
- C.
MAC address
- D.
Www.rezolvit.ro
- E.
- 12.Which are the default settings for a Windows XP computer network adapter?
- A.
DHCP and configured as part of a workgroup.
- B.
DHCP and configured as a part of a domain.
- C.
Static IP address and configured as part of a workgroup.
- D.
Static IP address and configured as part of a domain.
- E.
There is no default settings for a Windows XP network adapter card.
- 13.What is the purpose of a DNS server?
- A.
To resolve MAC addresses to NetBIOS names.
- B.
To resolve IP addresses to domain names
- C.
To resolve IP addresses to MAC address
- D.
To resolve domain names to IP addresses.
- 14.What is the default port number for SMTP ?
- A.
21
- B.
22
- C.
25
- D.
28
- 15.Most garbage prints are the result of using _____________?
- A.
Obsolete firmware
- B.
Old toner cartridges
- C.
Incorrect drivers
- D.
Incorrect printer settings
- 16.What is the difference between the Bcc field and the Cc field?
- A.
Recipients specified in the Cc field are not displayed to other recipients.
- B.
Recipients specified in the Bcc field are not displayed to other recipients.
- C.
The Bcc field can only use addresses that are stored in a distribution list.
- D.
The Bcc field can only use addresses that are stored in your address book.
- 17.In Windows XP, how do you access advance startup options?
- A.
By pressing the spacebar when prompted to do so
- B.
By holding down Ctrl+Alt+Del after the Windows logo displays for the first time
- C.
By pressing Esc after the OS menu displays
- D.
By pressing F8 during the first phase of the boot process
- 18.What is the first step in the troubleshooting process?
- A.
Talk to the customer
- B.
Gather technical information
- C.
Eliminate possibilities
- D.
Document your work
- 19.Windows XP includes a feature called a ______________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.
- A.
Restore point
- B.
Repair point
- C.
Roll back point
- D.
Registry
- 20.You are using MS Outlook 2003 or MS Outlook 2007. What is the file type that contains the autocomplete cache?
- A.
.nk2
- B.
.pst
- C.
.nk1
- D.
.dat
- 21.If you are using an IMAP account and Outlook Express mail client, where are the messages stored?
- A.
In a local folder in Outlook Express
- B.
On the email server
- C.
On another computer in the local network
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