IT Support Test 3
IT HelpDesk
Questions and Answers
- 1.
Which of the following is NOT a type of motherboard expansion slot?
- A.
ISA
- B.
PCI
- C.
AGP
- D.
ATX
Correct Answer
D. ATXExplanation
ATX is not a type of motherboard expansion slot. It is a form factor specification that defines the physical dimensions and layout of the motherboard. It determines the placement of components and connectors on the board. ISA, PCI, and AGP are all types of motherboard expansion slots that allow for the installation of additional components such as graphics cards, sound cards, and network cards.Rate this question:
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- 2.
Which of the following is NOT a type of RAM?
- A.
DIMM
- B.
EPROM
- C.
DDR2
- D.
RIMM
Correct Answer
B. EPROMExplanation
EPROM stands for Erasable Programmable Read-Only Memory. It is a type of non-volatile memory that can be electrically erased and reprogrammed. Unlike RAM, which is volatile and loses its data when power is removed, EPROM retains its data even when power is turned off. Therefore, EPROM is not a type of RAM.Rate this question:
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- 3.
What does FDISK do?
- A.
Performs low-level formatting of the hard drive
- B.
Fixes bad sectors on the hard drive
- C.
Recovers lost clusters on the hard drive
- D.
Creates partitions on the hard drive
Correct Answer
D. Creates partitions on the hard driveExplanation
FDISK is a utility that is used to create partitions on a hard drive. It allows users to divide the hard drive into separate sections, which can be used to organize and manage data more efficiently. By creating partitions, users can install different operating systems or store different types of files on separate sections of the hard drive. This helps in optimizing disk space and improving overall system performance.Rate this question:
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- 4.
What type of connector is used to plug a telephone line into a modem?
- A.
RJ-45
- B.
RJ-11
- C.
RJ-10
- D.
RS-232
Correct Answer
B. RJ-11Explanation
The correct answer is RJ-11. RJ-11 is the standard connector used to plug a telephone line into a modem. It is a 4 or 6-position modular connector that is commonly used for telephone jacks and is compatible with most telephone systems. RJ-45, on the other hand, is a larger 8-position modular connector commonly used for Ethernet connections. RJ-10 is not a commonly used connector type, and RS-232 is a serial communication standard that is not typically used for connecting telephone lines to modems.Rate this question:
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- 5.
Toner cartrige is used in ?
- A.
Inkjet Plotter
- B.
Laser Printer
- C.
Thermal Printer
- D.
Dot Matrix printer
- E.
InkJet Printer
Correct Answer
B. Laser PrinterExplanation
A toner cartridge is used in a laser printer. Laser printers use toner, which is a fine powder that is transferred onto the paper using an electrostatic process. The toner cartridge contains the toner powder and is responsible for supplying it to the printer. Laser printers are known for their high-quality printing and fast printing speeds, making them popular in offices and professional environments.Rate this question:
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- 6.
Identify the tab in Task Manager that enables you to start a program that is not running on your system.
- A.
Processes tab
- B.
Performance tab
- C.
Applications tab
- D.
Networking tab
Correct Answer
C. Applications tabExplanation
The Applications tab in Task Manager enables you to start a program that is not running on your system. This tab displays a list of all the currently running applications on your computer. By selecting an application from this tab, you can end the task or switch to a different application. Additionally, you can use this tab to start a new program by clicking on the "New Task" button.Rate this question:
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- 7.
Which are examples of wireless encryption? (Select multiple answers.)
- A.
VPN
- B.
PPP
- C.
WEP
- D.
MAC
- E.
WPA
- F.
WPA2
- G.
TCP
- H.
WEP2
Correct Answer(s)
C. WEP
E. WPA
F. WPA2Explanation
The examples of wireless encryption mentioned in the answer are WEP, WPA, and WPA2. These are all commonly used encryption protocols for securing wireless networks. WEP (Wired Equivalent Privacy) was one of the earliest encryption standards, but it is now considered to be weak and easily crackable. WPA (Wi-Fi Protected Access) and its successor WPA2 are more secure and widely used encryption protocols that provide stronger encryption and better security features.Rate this question:
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- 8.
Which wireless standard is faster ?
- A.
IEEE 802.11b
- B.
IEEE 802.11g
- C.
IEEE 802.6
- D.
IEEE 802.11a
- E.
IEEE 802.11n
Correct Answer
E. IEEE 802.11nExplanation
IEEE 802.11n is the fastest wireless standard among the options given. It offers higher data transfer rates and improved range compared to the older standards like IEEE 802.11b and IEEE 802.11g. IEEE 802.11n uses multiple antennas and advanced modulation techniques to achieve faster speeds, making it suitable for high-bandwidth applications such as streaming HD videos and online gaming.Rate this question:
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- 9.
Which command will reveal your Windows XP computer IP address?
- A.
Ipconfig
- B.
Xpconfig
- C.
Configsys
- D.
Sysconfig
Correct Answer
A. IpconfigExplanation
The correct answer is "ipconfig". This command is used in Windows XP to reveal the computer's IP address. It displays the IP address, subnet mask, and default gateway for all network adapters on the computer.Rate this question:
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- 10.
What does the term "Map Network Drive" mean?
- A.
Divide the host HDD into memory locations.
- B.
Create a shortcut to a network location.
- C.
Trace the path to the local area network gateway.
- D.
Send instructions to a user to access the remote local area network.
- E.
A schematic drawing of all network adapter locations on the network system.
Correct Answer
B. Create a shortcut to a network location.Explanation
The term "Map Network Drive" refers to creating a shortcut to a network location. This allows the user to easily access and navigate to a specific folder or shared resource on a network, as if it were a local drive on their computer. It simplifies the process of accessing files and folders stored on a network, making it more convenient for users to work with shared resources.Rate this question:
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- 11.
Which item is an example of a physical network address?
- A.
IP address
- B.
Workstation name
- C.
MAC address
- D.
Www.rezolvit.ro
- E.
Correct Answer
C. MAC addressExplanation
A MAC address, or Media Access Control address, is a unique identifier assigned to a network interface controller (NIC) for communication on a physical network. It is a hardware address embedded in the network adapter and is used to identify devices on a local network. Unlike an IP address, which can change or be assigned dynamically, a MAC address is permanent and cannot be changed. Therefore, a MAC address is an example of a physical network address.Rate this question:
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- 12.
Which are the default settings for a Windows XP computer network adapter?
- A.
DHCP and configured as part of a workgroup.
- B.
DHCP and configured as a part of a domain.
- C.
Static IP address and configured as part of a workgroup.
- D.
Static IP address and configured as part of a domain.
- E.
There is no default settings for a Windows XP network adapter card.
Correct Answer
A. DHCP and configured as part of a workgroup.Explanation
The default settings for a Windows XP computer network adapter are DHCP and configured as part of a workgroup. This means that the adapter will automatically obtain an IP address from a DHCP server and will be part of a workgroup network rather than a domain network.Rate this question:
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- 13.
What is the purpose of a DNS server?
- A.
To resolve MAC addresses to NetBIOS names.
- B.
To resolve IP addresses to domain names
- C.
To resolve IP addresses to MAC address
- D.
To resolve domain names to IP addresses.
Correct Answer
D. To resolve domain names to IP addresses.Explanation
The purpose of a DNS server is to resolve domain names to IP addresses. When a user enters a domain name in their web browser, the DNS server is responsible for translating that domain name into the corresponding IP address of the server hosting the website. This allows the user's device to connect to the correct server and retrieve the requested web page.Rate this question:
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- 14.
What is the default port number for SMTP ?
- A.
21
- B.
22
- C.
25
- D.
28
Correct Answer
C. 25Explanation
SMTP stands for Simple Mail Transfer Protocol, which is used for sending email messages between servers. The default port number for SMTP is 25. This means that when a mail client or server wants to send an email, it will connect to the recipient's mail server using port 25. The mail server on the recipient's end will then receive the email and deliver it to the appropriate mailbox.Rate this question:
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- 15.
Most garbage prints are the result of using _____________?
- A.
Obsolete firmware
- B.
Old toner cartridges
- C.
Incorrect drivers
- D.
Incorrect printer settings
Correct Answer
C. Incorrect driversExplanation
Using incorrect drivers can often result in garbage prints. Drivers are software programs that allow the operating system to communicate with the printer. If the wrong driver is installed or if the driver is outdated or incompatible with the printer, it can lead to printing errors and produce garbled or illegible prints. Therefore, ensuring that the correct and up-to-date drivers are installed is crucial for obtaining high-quality prints.Rate this question:
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- 16.
What is the difference between the Bcc field and the Cc field?
- A.
Recipients specified in the Cc field are not displayed to other recipients.
- B.
Recipients specified in the Bcc field are not displayed to other recipients.
- C.
The Bcc field can only use addresses that are stored in a distribution list.
- D.
The Bcc field can only use addresses that are stored in your address book.
Correct Answer
B. Recipients specified in the Bcc field are not displayed to other recipients.Explanation
The Bcc field is used to send a blind carbon copy of an email to recipients. When an email is sent with recipients listed in the Bcc field, those recipients' email addresses are not visible to other recipients of the email. This provides a level of privacy and confidentiality as the recipients in the Bcc field are unaware of who else received the email. On the other hand, recipients listed in the Cc field are visible to all other recipients of the email. Therefore, the correct answer is that recipients specified in the Bcc field are not displayed to other recipients.Rate this question:
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- 17.
In Windows XP, how do you access advance startup options?
- A.
By pressing the spacebar when prompted to do so
- B.
By holding down Ctrl+Alt+Del after the Windows logo displays for the first time
- C.
By pressing Esc after the OS menu displays
- D.
By pressing F8 during the first phase of the boot process
Correct Answer
D. By pressing F8 during the first phase of the boot processExplanation
To access advanced startup options in Windows XP, you need to press F8 during the first phase of the boot process. This will bring up the advanced startup menu, which allows you to choose various options such as Safe Mode, Last Known Good Configuration, and others.Rate this question:
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- 18.
What is the first step in the troubleshooting process?
- A.
Talk to the customer
- B.
Gather technical information
- C.
Eliminate possibilities
- D.
Document your work
Correct Answer
A. Talk to the customerExplanation
The first step in the troubleshooting process is to talk to the customer. This is important because the customer can provide valuable information about the problem, such as when it started, any error messages received, and any recent changes made to the system. By gathering this information from the customer, the technician can gain a better understanding of the problem and start formulating potential solutions.Rate this question:
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- 19.
Windows XP includes a feature called a ______________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.
- A.
Restore point
- B.
Repair point
- C.
Roll back point
- D.
Registry
Correct Answer
A. Restore pointExplanation
Windows XP includes a feature called a restore point, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs. This allows users to revert any changes made to the system settings or installed software, effectively undoing any potential damage caused by those changes. By creating restore points, users can ensure that they have a safe and reliable backup to rely on in case any issues arise.Rate this question:
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- 20.
You are using MS Outlook 2003 or MS Outlook 2007. What is the file type that contains the autocomplete cache?
- A.
.nk2
- B.
.pst
- C.
.nk1
- D.
.dat
Correct Answer
A. .nk2Explanation
The file type that contains the autocomplete cache in MS Outlook 2003 or MS Outlook 2007 is .nk2. This file stores the email addresses that have been previously used in the "To" field, making it easier for the user to select recipients when composing new emails.Rate this question:
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- 21.
If you are using an IMAP account and Outlook Express mail client, where are the messages stored?
- A.
In a local folder in Outlook Express
- B.
On the email server
- C.
On another computer in the local network
Correct Answer
B. On the email serverExplanation
In this scenario, when using an IMAP account and Outlook Express mail client, the messages are stored on the email server. This means that the messages are not downloaded or saved locally on the computer running Outlook Express, but rather they are kept on the server. This allows for easy access to the messages from multiple devices or locations as long as there is an internet connection.Rate this question:
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