Module 5 Intro To Chargebacks Overview

8 Questions | Total Attempts: 59

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Module 5 Intro To Chargebacks Overview


Questions and Answers
  • 1. 
    You can automatically chargeback a Pay at the Pump (5542) as fraud?
    • A. 

      True

    • B. 

      False

  • 2. 
    For a transaction that is card present '90' you should order sales slips for fraud transactions?
    • A. 

      True

    • B. 

      False

  • 3. 
    What card status should be in place prior to a fraud chargeback?
    • A. 

      L

    • B. 

      C

    • C. 

      S

    • D. 

      U

  • 4. 
    All transactions that are E-Commerce '81' can be charged back as fraud?
    • A. 

      True

    • B. 

      False

  • 5. 
    Define: Chargeback
  • 6. 
    If case total is $1,000.00 or greater, an Investigative Referral should be completed?
    • A. 

      True

    • B. 

      False

  • 7. 
    Select all other reasons an Investigative Referral would be required.
    • A. 

      Confirmed Identity Theft

    • B. 

      $25,000.00 Case Total

    • C. 

      Suspect Identified - Full Name

    • D. 

      HNB Employee

  • 8. 
    How long does the acquirer (Merchant) have to represent on a chargeback?
    • A. 

      10 Days

    • B. 

      20 Days

    • C. 

      45 Days

    • D. 

      90 Days