Think You Know Western Union?

12 Questions | Total Attempts: 254

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United States Quizzes & Trivia

Questions and Answers
  • 1. 
    Corporate will NEVER, EVER call and request a WU transaction over the phone.
    • A. 

      True

    • B. 

      False

  • 2. 
    What do you do if someone walks into the store requesting information about company equipment or policies?
    • A. 

      Allow them access to the store to get the information themselves

    • B. 

      Give them the information

    • C. 

      Tell them only store managers have that information

    • D. 

      Tell them we do not provide that information and then contact DDO and/or Risk Services Partner

  • 3. 
    Where are the company headquarters located?
    • A. 

      Cincinnati, OH

    • B. 

      Knoxville, TN

    • C. 

      Detroit, MI

    • D. 

      Houston, TX

  • 4. 
    A caller requests for you to process a WU transaction, what do you do?
    • A. 

      Explain to them that company policy states a customer must be in the store to process a transaction, no matter who they say they are

    • B. 

      Process the transaction

    • C. 

      If it is a low amount of money, process the transaction

  • 5. 
    If a person insists on keeping you on the phone for an extra-ordinary amount of time, what is the proper procedure?
    • A. 

      Tell them that your DDO will contact them and answer any of their additional questions

    • B. 

      Keep talking to them

    • C. 

      Hang up on them

  • 6. 
    You are NEVER, EVER allowed to leave the store to process a WU transaction!
    • A. 

      True

    • B. 

      False

  • 7. 
    What happens to an associate that processes a WU transaction without a customer in the store?
    • A. 

      They are terminated

    • B. 

      They receive a policy violation

    • C. 

      Nothing

  • 8. 
    Who is the best person to contact if you believe you are a part of a scam?
    • A. 

      DDO and/or Rick Services Partner

    • B. 

      No one

    • C. 

      DVP

  • 9. 
    If a customer brings you a check from Western Union and insists that you exchange it for cash, based on Western Union’s instructions, is it okay to do so?
    • A. 

      No. You may cash the check for the standard Two-Party Check Cashing Fee, but never should they be exchanged.

    • B. 

      Yes, of course!

    • C. 

      No, tell them to leave and never come back

  • 10. 
    If a customer insists that they are due a Money Transfer refund and were instructed by Western Union to come to your store to pick it up, but they do not have an MTCN and you do not see it in the system, is it okay to process the refund?
    • A. 

      No. All transactions must have an MTCN or we do not do it; even if WU says it is okay to do so.

    • B. 

      Yes, Western Union knows everything

    • C. 

      No, the customer is trying to scam us!

  • 11. 
    If you believe a customer is being scammed through a WU transaction, what should you do?
    • A. 

      Inform the customer of the reason why you believe it is a scam and encourage them to check into the receiver prior to sending. You should contact your Risk Services Partner and the WU Fraud Hotline

    • B. 

      Nothing, they are just a customer.

    • C. 

      Call Risk Services after the customer has left

  • 12. 
    If it is clear that a customer is being scammed; do you have to perform the transaction?
    • A. 

      No, you do not. It is up to the agent if we perform the transaction. If you refuse a transaction for fraud, contact your DDO and Risk Services Partner immediately for direction or approval to not perform the transaction.

    • B. 

      Yes, otherwise WU will find you...

    • C. 

      Yes, but be very unhappy about it.

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