Allow them access to the store to get the information themselves
Give them the information
Tell them only store managers have that information
Tell them we do not provide that information and then contact DDO and/or Risk Services Partner
Explain to them that company policy states a customer must be in the store to process a transaction, no matter who they say they are
Process the transaction
If it is a low amount of money, process the transaction
Tell them that your DDO will contact them and answer any of their additional questions
Keep talking to them
Hang up on them
They are terminated
They receive a policy violation
DDO and/or Rick Services Partner
No. You may cash the check for the standard Two-Party Check Cashing Fee, but never should they be exchanged.
Yes, of course!
No, tell them to leave and never come back
No. All transactions must have an MTCN or we do not do it; even if WU says it is okay to do so.
Yes, Western Union knows everything
No, the customer is trying to scam us!
Inform the customer of the reason why you believe it is a scam and encourage them to check into the receiver prior to sending. You should contact your Risk Services Partner and the WU Fraud Hotline
Nothing, they are just a customer.
Call Risk Services after the customer has left
No, you do not. It is up to the agent if we perform the transaction. If you refuse a transaction for fraud, contact your DDO and Risk Services Partner immediately for direction or approval to not perform the transaction.
Yes, otherwise WU will find you...
Yes, but be very unhappy about it.