Cfu - Fraud Prevention

The statement is false because providing the account number to any customer who asks for it would be a violation of privacy and security protocols. Financial institutions typically have strict policies in place to protect customer information and only share it with authorized individuals or entities. Therefore, it is not correct to provide the account number to any customer who asks for it without proper verification and authorization processes.

Account information like IM Account Number and Reseller phone number should not be shared. This is because sharing such sensitive information can lead to unauthorized access to the account and potential misuse of the account or personal information. It is important to keep account information confidential to maintain security and protect against potential fraud or identity theft.

The statement suggests that a caller engages in a systematic process of collecting confidential information through multiple phone calls, with the intention of using that information to commit fraud. This implies that the caller is patient and persistent, gathering enough data over time to carry out fraudulent activities. Therefore, the answer "True" indicates that the statement accurately describes the behavior of the caller.

The statement is true because the caller is requesting for the product to be shipped overnight or on a Saturday, and is willing to pay for the additional cost. This implies that the caller is willing to expedite the delivery process and is willing to incur the extra expenses associated with it.

The statement suggests that the caller will exhaust their credit line within a few weeks of it being approved. This implies that the person is likely to spend a significant amount of money quickly, potentially indicating a lack of financial restraint or a high level of expenses. Therefore, the answer "True" implies that the caller is expected to quickly reach the maximum limit of their credit line shortly after it is approved.

The statement suggests that the caller already has a clear idea of what they want, and this is usually because they are on the Fraud Hit List. This implies that the caller may have previously engaged in fraudulent activities, leading to their identification and inclusion on the list. Therefore, it can be inferred that the statement is true, indicating that the caller is aware of their intentions and is likely associated with fraudulent behavior.

If the caller is deceptive or fails to give the right account info, it is necessary to escalate the call to a higher authority such as a supervisor, team lead, or manager. These individuals have more experience and authority to handle difficult or dishonest callers. They can provide guidance and support in resolving the issue or dealing with the deceptive caller appropriately.

This statement is true because it states that the caller doesn't care about the margin, doesn't ask for special pricing, and doesn't try to negotiate. This implies that the caller is not concerned with the cost or profit margin of the product or service being discussed. They are not seeking any discounts or special deals, and they are not trying to negotiate for a lower price.

The statement suggests that it is possible to contact the customer using a mobile number that is not listed in the SP Screen. However, the correct answer is False. This means that it is not possible to contact the customer using a mobile number that is not listed in the SP Screen.

If we have any questions regarding fraud issues or reporting a fraudulent order, we contact "Fraud Alert, SMB Management". This suggests that Fraud Alert, SMB Management is the appropriate department or individual to reach out to for assistance or information related to fraud.