Cfu - Fraud Prevention
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Caller systematically gathers confidential information on multiple calls until they have enough info to commit fraud.
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True
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False
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About This Quiz
This CFU - Fraud Prevention quiz assesses knowledge on identifying fraudulent activities, such as information gathering, urgent shipping requests, and misuse of credit. It emphasizes true and false scenarios to enhance awareness and prevention skills in a corporate setting.
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- 2.
Caller wants the product shipped overnight or for a Saturday delivery and would pay for the extra cost
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because the caller is requesting for the product to be shipped overnight or on a Saturday, and is willing to pay for the additional cost. This implies that the caller is willing to expedite the delivery process and is willing to incur the extra expenses associated with it.Rate this question:
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- 3.
You must provide the account number to any customers who asked for it.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because providing the account number to any customer who asks for it would be a violation of privacy and security protocols. Financial institutions typically have strict policies in place to protect customer information and only share it with authorized individuals or entities. Therefore, it is not correct to provide the account number to any customer who asks for it without proper verification and authorization processes.Rate this question:
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- 4.
Caller will "max- out" the credit line within weeks of approval
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True
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False
Correct Answer
A. TrueExplanation
The statement suggests that the caller will exhaust their credit line within a few weeks of it being approved. This implies that the person is likely to spend a significant amount of money quickly, potentially indicating a lack of financial restraint or a high level of expenses. Therefore, the answer "True" implies that the caller is expected to quickly reach the maximum limit of their credit line shortly after it is approved.Rate this question:
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- 5.
Caller doesn’t care about the margin or doesn’t ask for special pricing or tries to negotiate
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True
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False
Correct Answer
A. TrueExplanation
This statement is true because it states that the caller doesn't care about the margin, doesn't ask for special pricing, and doesn't try to negotiate. This implies that the caller is not concerned with the cost or profit margin of the product or service being discussed. They are not seeking any discounts or special deals, and they are not trying to negotiate for a lower price.Rate this question:
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- 6.
You may contact the customer using the mobile number not listed in SP Screen.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that it is possible to contact the customer using a mobile number that is not listed in the SP Screen. However, the correct answer is False. This means that it is not possible to contact the customer using a mobile number that is not listed in the SP Screen.Rate this question:
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- 7.
Caller knows what they want – generally will be from the Fraud Hit List
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True
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False
Correct Answer
A. TrueExplanation
The statement suggests that the caller already has a clear idea of what they want, and this is usually because they are on the Fraud Hit List. This implies that the caller may have previously engaged in fraudulent activities, leading to their identification and inclusion on the list. Therefore, it can be inferred that the statement is true, indicating that the caller is aware of their intentions and is likely associated with fraudulent behavior.Rate this question:
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- 8.
Account information like IM Account Number and Reseller phone number are basic info that should BE SHARED!
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True
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False
Correct Answer
A. FalseExplanation
Account information like IM Account Number and Reseller phone number should not be shared. This is because sharing such sensitive information can lead to unauthorized access to the account and potential misuse of the account or personal information. It is important to keep account information confidential to maintain security and protect against potential fraud or identity theft.Rate this question:
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- 9.
We contact ____________ if we have any questions regarding Fraud issues or reporting a fraudulent order.
Correct Answer
Fraud Alert, SMB ManagementExplanation
If we have any questions regarding fraud issues or reporting a fraudulent order, we contact "Fraud Alert, SMB Management". This suggests that Fraud Alert, SMB Management is the appropriate department or individual to reach out to for assistance or information related to fraud.Rate this question:
- 10.
Using your listening skills; if the caller is deceptive or fails to give you the right account info, put them on hold and get a _______________.
Correct Answer
Supervisor, Team Lead, ManagerExplanation
If the caller is deceptive or fails to give the right account info, it is necessary to escalate the call to a higher authority such as a supervisor, team lead, or manager. These individuals have more experience and authority to handle difficult or dishonest callers. They can provide guidance and support in resolving the issue or dealing with the deceptive caller appropriately.Rate this question:
Quiz Review Timeline (Updated): Mar 15, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 15, 2023Quiz Edited by
ProProfs Editorial Team -
Apr 05, 2016Quiz Created by
T1regic0
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