Cfu - Fraud Prevention

10 Questions | Total Attempts: 137

SettingsSettingsSettings
Please wait...
Cfu - Fraud Prevention

.


Questions and Answers
  • 1. 
    You may contact the customer using the mobile number not listed in SP Screen.
    • A. 

      True

    • B. 

      False

  • 2. 
    Caller systematically gathers confidential information on multiple calls until they have enough info to commit fraud.
    • A. 

      True

    • B. 

      False

  • 3. 
    Caller wants the product shipped overnight or for a Saturday delivery and would pay for the extra cost
    • A. 

      True

    • B. 

      False

  • 4. 
    You must provide the account number to any customers who asked for it.
    • A. 

      True

    • B. 

      False

  • 5. 
    We contact ____________  if we have any questions regarding Fraud issues or reporting a fraudulent order.
  • 6. 
    Caller will "max- out" the credit line within weeks of approval
    • A. 

      True

    • B. 

      False

  • 7. 
    Caller doesn’t care about the margin or doesn’t ask for special pricing or tries to negotiate
    • A. 

      True

    • B. 

      False

  • 8. 
    Caller knows what they want – generally will be from the Fraud Hit List
    • A. 

      True

    • B. 

      False

  • 9. 
    Account information like IM Account Number and Reseller phone number are basic info that should BE SHARED!
    • A. 

      True

    • B. 

      False

  • 10. 
    Using your listening skills; if the caller is deceptive or fails to give you the right account info, put them on hold and get a _______________.
Back to Top Back to top