Cfu - Fraud Prevention - Quiz, Trivia & Questions

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| By T1regic0

T1regic0

Community Contributor

Quizzes Created: 1 | Total Attempts: 151

Questions: 10 | Attempts: 151 | Updated: Mar 15, 2023

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Questions and Answers

1.

Caller systematically gathers confidential information on multiple calls until they have enough info to commit fraud.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement suggests that a caller engages in a systematic process of collecting confidential information through multiple phone calls, with the intention of using that information to commit fraud. This implies that the caller is patient and persistent, gathering enough data over time to carry out fraudulent activities. Therefore, the answer "True" indicates that the statement accurately describes the behavior of the caller.

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2.

Caller wants the product shipped overnight or for a Saturday delivery and would pay for the extra cost
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement is true because the caller is requesting for the product to be shipped overnight or on a Saturday, and is willing to pay for the additional cost. This implies that the caller is willing to expedite the delivery process and is willing to incur the extra expenses associated with it.

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3.

You must provide the account number to any customers who asked for it.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because providing the account number to any customer who asks for it would be a violation of privacy and security protocols. Financial institutions typically have strict policies in place to protect customer information and only share it with authorized individuals or entities. Therefore, it is not correct to provide the account number to any customer who asks for it without proper verification and authorization processes.

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4.

Caller will "max- out" the credit line within weeks of approval
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement suggests that the caller will exhaust their credit line within a few weeks of it being approved. This implies that the person is likely to spend a significant amount of money quickly, potentially indicating a lack of financial restraint or a high level of expenses. Therefore, the answer "True" implies that the caller is expected to quickly reach the maximum limit of their credit line shortly after it is approved.

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5.

Caller doesn’t care about the margin or doesn’t ask for special pricing or tries to negotiate
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
This statement is true because it states that the caller doesn't care about the margin, doesn't ask for special pricing, and doesn't try to negotiate. This implies that the caller is not concerned with the cost or profit margin of the product or service being discussed. They are not seeking any discounts or special deals, and they are not trying to negotiate for a lower price.

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6.

You may contact the customer using the mobile number not listed in SP Screen.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement suggests that it is possible to contact the customer using a mobile number that is not listed in the SP Screen. However, the correct answer is False. This means that it is not possible to contact the customer using a mobile number that is not listed in the SP Screen.

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7.

Caller knows what they want – generally will be from the Fraud Hit List
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement suggests that the caller already has a clear idea of what they want, and this is usually because they are on the Fraud Hit List. This implies that the caller may have previously engaged in fraudulent activities, leading to their identification and inclusion on the list. Therefore, it can be inferred that the statement is true, indicating that the caller is aware of their intentions and is likely associated with fraudulent behavior.

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8.

Account information like IM Account Number and Reseller phone number are basic info that should BE SHARED!
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Account information like IM Account Number and Reseller phone number should not be shared. This is because sharing such sensitive information can lead to unauthorized access to the account and potential misuse of the account or personal information. It is important to keep account information confidential to maintain security and protect against potential fraud or identity theft.

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9.

We contact ____________ if we have any questions regarding Fraud issues or reporting a fraudulent order.

Correct Answer
Fraud Alert, SMB Management

Explanation
If we have any questions regarding fraud issues or reporting a fraudulent order, we contact "Fraud Alert, SMB Management". This suggests that Fraud Alert, SMB Management is the appropriate department or individual to reach out to for assistance or information related to fraud.

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4
10.

Using your listening skills; if the caller is deceptive or fails to give you the right account info, put them on hold and get a _______________.

Correct Answer
Supervisor, Team Lead, Manager

Explanation
If the caller is deceptive or fails to give the right account info, it is necessary to escalate the call to a higher authority such as a supervisor, team lead, or manager. These individuals have more experience and authority to handle difficult or dishonest callers. They can provide guidance and support in resolving the issue or dealing with the deceptive caller appropriately.

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4

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Current Version
Mar 15, 2023

Quiz Edited by
ProProfs Editorial Team
Apr 05, 2016

Quiz Created by
T1regic0

Cfu - Fraud Prevention

Caller systematically gathers confidential information on multiple calls until they have enough info to commit fraud.

Caller wants the product shipped overnight or for a Saturday delivery and would pay for the extra cost

You must provide the account number to any customers who asked for it.

Caller will "max- out" the credit line within weeks of approval

Caller doesn’t care about the margin or doesn’t ask for special pricing or tries to negotiate

You may contact the customer using the mobile number not listed in SP Screen.

Caller knows what they want – generally will be from the Fraud Hit List

Account information like IM Account Number and Reseller phone number are basic info that should BE SHARED!

We contact ____________ if we have any questions regarding Fraud issues or reporting a fraudulent order.

Using your listening skills; if the caller is deceptive or fails to give you the right account info, put them on hold and get a _______________.